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RDC 6 crashes when connecting

Guest chris.roberts@optima-ws.com

By Guest chris.roberts@optima-ws.com
in Windows NT Server

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Guest chris.roberts@optima-ws.com

Guest chris.roberts@optima-ws.com

Posted
Posted

Hi,

 

We use Terminal Services to connect to many of our clients to provide

support, there is a mix of servers from 2000 to 2003.

 

Since installing XP SP3, I can't connect to anyone. When ever I try

and connect as the logon screen appears I get the "Windows had to

close program window", send error message.

 

Does anybody have any ideas. Some of my colleagues downloaded RDC 6.0

and experienced simiar problems.

 

Thanks in advance

 

Chris

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Guest Munindra Das [MSFT]

Guest Munindra Das [MSFT]

Posted
Posted

Re: RDC 6 crashes when connecting

 

Sorry to hear about your experience with the 6.0 client! Next time when

client crashes, will it be possible to collect a dump and send it to us for

debugging? You will see the option to collect the dump when the client

crashes.

 

--

This posting is provided "AS IS" with no warranties, and confers no rights.

<chris.roberts@optima-ws.com> wrote in message

news:ch0d44tg2muf5ukqmb64hprc025ch6q5n2@4ax.com...

> Hi,

>

> We use Terminal Services to connect to many of our clients to provide

> support, there is a mix of servers from 2000 to 2003.

>

> Since installing XP SP3, I can't connect to anyone. When ever I try

> and connect as the logon screen appears I get the "Windows had to

> close program window", send error message.

>

> Does anybody have any ideas. Some of my colleagues downloaded RDC 6.0

> and experienced simiar problems.

>

> Thanks in advance

>

> Chris

Guest chris.roberts@optima-ws.com

Guest chris.roberts@optima-ws.com

Posted
Posted

Re: RDC 6 crashes when connecting - af92_appcompat.txt (0/1)

 

Re: RDC 6 crashes when connecting - af92_appcompat.txt (0/1)

 

Hi Munindra,

 

Is this what you wanted? If not can you send me some instructions.

 

Thanks in advance.

 

AppName: mstsc.exe AppVer: 6.0.6001.18000 ModName: unknown

ModVer: 0.0.0.0 Offset: 00f2739f

 

<?xml version="1.0" encoding="UTF-16"?>

<DATABASE>

<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">

<MATCHING_FILE NAME="advapi32.dll" SIZE="617472"

CHECKSUM="0xA36CE71D" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="Advanced Windows 32 Base API"

COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®

Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2113)"

ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9B625"

LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:09:22" UPTO_LINK_DATE="04/14/2008 00:09:22" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="gdi32.dll" SIZE="285184"

CHECKSUM="0xB1A18A22" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation"

PRODUCT_NAME="Microsoft® Windows® Operating System"

FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"

ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="©

Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"

VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"

MODULE_TYPE="WIN32" PE_CHECKSUM="0x472FF" LINKER_VERSION="0x50001"

UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:09:34" UPTO_LINK_DATE="04/14/2008 00:09:34" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="kernel32.dll" SIZE="989696"

CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="Windows NT BASE API Client DLL"

COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®

Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"

ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2"

LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="ntdll.dll" SIZE="706048"

CHECKSUM="0x864EA42F" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation"

PRODUCT_NAME="Microsoft® Windows® Operating System"

FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)"

ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xB62BC"

LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="ole32.dll" SIZE="1287168"

CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft

Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"

FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)"

ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B"

LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="oleaut32.dll" SIZE="551936"

CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512"

INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft

Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"

VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"

PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001"

UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="shell32.dll" SIZE="8461312"

CHECKSUM="0x63091084" BIN_FILE_VERSION="6.0.2900.5512"

BIN_PRODUCT_VERSION="6.0.2900.5512" PRODUCT_VERSION="6.00.2900.5512"

FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft

Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"

FILE_VERSION="6.00.2900.5512 (xpsp.080413-2105)"

ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x81AD5D"

LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5512"

UPTO_BIN_PRODUCT_VERSION="6.0.2900.5512" LINK_DATE="04/14/2008

00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="user32.dll" SIZE="578560"

CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512"

BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512"

FILE_DESCRIPTION="Windows XP USER API Client DLL"

COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows®

Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)"

ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="©

Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0"

VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"

MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001"

UPTO_BIN_FILE_VERSION="5.1.2600.5512"

UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008

00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="wininet.dll" SIZE="826368"

CHECKSUM="0xC4C00069" BIN_FILE_VERSION="7.0.6000.16640"

BIN_PRODUCT_VERSION="7.0.6000.16640" PRODUCT_VERSION="7.00.6000.16640"

FILE_DESCRIPTION="Internet Extensions for Win32"

COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet

Explorer" FILE_VERSION="7.00.6000.16640 (vista_gdr.080213-1606)"

ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll"

LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."

VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"

VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCB7EE"

LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="7.0.6000.16640"

UPTO_BIN_PRODUCT_VERSION="7.0.6000.16640" LINK_DATE="03/01/2008

13:06:30" UPTO_LINK_DATE="03/01/2008 13:06:30" VER_LANGUAGE="English

(United States) [0x409]" />

<MATCHING_FILE NAME="winsock.dll" SIZE="2864"

CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103"

BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10"

FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft

Corporation" PRODUCT_NAME="Microsoft® Windows Operating System"

FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL"

INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp.

1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"

VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket

API for Windows" S16BIT_MODULE_NAME="WINSOCK"

UPTO_BIN_FILE_VERSION="3.10.0.103"

UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United

States) [0x409]" />

</EXE>

</DATABASE>

 

 

On Fri, 6 Jun 2008 16:59:59 -0700, "Munindra Das [MSFT]"

<munind@online.microsoft.com> wrote:

>Sorry to hear about your experience with the 6.0 client! Next time when

>client crashes, will it be possible to collect a dump and send it to us for

>debugging? You will see the option to collect the dump when the client

>crashes.

Guest chris.roberts@optima-ws.com

Guest chris.roberts@optima-ws.com

Posted
Posted

Re: RDC 6 crashes when connecting - af92_appcompat.txt (1/1)

 

Re: RDC 6 crashes when connecting - af92_appcompat.txt (1/1)

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