Help creating new user account

[Guest Sally]

I am trying to create a new user account for my sister. I have done this

before with no problems. For some reason, I can't seem to get connected to

the internet through this new user. It acts like it is going to "do it's

thing" and a window pops up that says connecting and then customizing

settings. The web address in the address bar is

http://runonce.msn.com/runonce2.aspx It appears to run, status bar is full

and says done at the bottom of the screen and then nothing happens and the

computer freezes. I have deleted this account and tried to create a new one

4 different times now and this happens every time. Microsoft chat support

couldn't help me and I really dont' want to pay $60 for support. Any

suggestions?

[Guest bw]

Re: Help creating new user account

 

 

"Sally" <Sally@discussions.microsoft.com> wrote in message

news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...

> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is

> full

> and says done at the bottom of the screen and then nothing happens and the

> computer freezes. I have deleted this account and tried to create a new

> one

 

They will probably say, what's your os, what's your firewall and antivirus,

etc... or maybe refer you to KB-nineOWhatThe!@#!@.com

 

I always go to internet properties and jack up the security levels, and pull

the plug on the internet before first run, and don't let IE connect to that

runonce jazz. I have no idea what it's for, but I have never noticed a

problem doing it this way. It usually goes away after it fails the first

time.

 

If that doesn't work then you probably need to read KB99,993,999.4 article

[Guest Kelly]

Re: Help creating new user account

 

Go to Tools/Internet Options/General and change the website to:

http://www.google.com

 

Save, File/Exit - Reopen.

Good luck and keep us posted.

 

--

 

All the Best,

Kelly (MS-MVP/DTS&XP)

 

Taskbar Repair Tool Plus!

http://www.kellys-korner-xp.com/taskbarplus!.htm

 

SupportSpace

http://www.kellys-korner-xp.com/supportspace.htm

 

 

"Sally" <Sally@discussions.microsoft.com> wrote in message

news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...

>I am trying to create a new user account for my sister. I have done this

> before with no problems. For some reason, I can't seem to get connected

> to

> the internet through this new user. It acts like it is going to "do it's

> thing" and a window pops up that says connecting and then customizing

> settings. The web address in the address bar is

> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is

> full

> and says done at the bottom of the screen and then nothing happens and the

> computer freezes. I have deleted this account and tried to create a new

> one

> 4 different times now and this happens every time. Microsoft chat support

> couldn't help me and I really dont' want to pay $60 for support. Any

> suggestions?

[Guest bw]

Re: Help creating new user account

 

"Sally" <Sally@discussions.microsoft.com> wrote in message

news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...

> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is

> full

> and says done at the bottom of the screen and then nothing happens

 

Best I recall, this has been an issue since IE4, in 1997. I hate to hijack

a thread, but why in the world does IE continue with this obviously BUGGY

runonce behavior?

[Guest Frank Saunders MS-MVP IE,OE/WM]

Re: Help creating new user account

 

"Sally" <Sally@discussions.microsoft.com> wrote in message

news:FB87E4AA-67B6-483A-847B-231F8CBAAB61@microsoft.com...

>I am trying to create a new user account for my sister. I have done this

> before with no problems. For some reason, I can't seem to get connected

> to

> the internet through this new user. It acts like it is going to "do it's

> thing" and a window pops up that says connecting and then customizing

> settings. The web address in the address bar is

> http://runonce.msn.com/runonce2.aspx It appears to run, status bar is

> full

> and says done at the bottom of the screen and then nothing happens and the

> computer freezes. I have deleted this account and tried to create a new

> one

> 4 different times now and this happens every time. Microsoft chat support

> couldn't help me and I really dont' want to pay $60 for support. Any

> suggestions?

 

It might be a security program blocking the Registry change it needs to

make. A few, but not all, of the programs now doing this are:

Ad-aware's Ad-Watch

IBM Access Connections

Kaspersky

McAfee VirusScan and/or Antispyware

Norton AV

Spyware Blaster

Spybot> Tools> IE Tweaks

Spybot- Teatimer

Spysweeper

Spyware Doctor

Windows Defender

Zone Alarm (free) 6.5 Reported to be fixed in later versions.

 

In the case of Zone Alarm 6.5 or Norton 2007 it actually has to be

uninstalled. Make sure the Windows Firewall is turned on until you

reinstall Zone Alarm.

 

Boot into Safe Mode with Networking and try the change.

 

--

Frank Saunders MS-MVP IE,OE/WM

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