automatic updates not working?

[Guest yawnmoth]

I have two computers - a laptop and a desktop. After taking the

laptop out of hibernate, it automatically downloaded the updates and

prompted me, periodically, asking me if I wanted to abort a reboot

that'd otherwise begin in 5 minutes.

 

The desktop, however, has neither prompted me for a reboot nor has

does it appear to have even installed the updates. I have Automatic

Updates set to Automatic on this computer, and have it set up to

download them every day at 3AM. Yet it doesn't appear to be auto-

downloading anything. Any ideas as to why?

[Guest PA Bear [MS MVP]]

Re: automatic updates not working?

 

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,

AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

attempting to install the update(s). If you disable the third-party

firewall, make certain that you enable the Windows Firewall!

 

=====================

 

How to troubleshoot Windows Update, Microsoft Update, and Windows Server

Update Services installation issues:

http://support.microsoft.com/kb/906602

 

1. See the "Need more help? Tell us what problem you are having" section of

http://support.microsoft.com/ph/6527

 

2. You cannot install some updates or programs

http://support.microsoft.com/kb/822798

 

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors

associated with the download/install.

 

How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

 

3b. Compare errors to those listed here:

http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122

and/or go to http://windowsupdate.microsoft.com > click on Help and Support

link in left pane > Solve problems on your own.

 

4. Windows Update Checklist:

http://www3.telus.net/dandemar/updtcl.htm

 

5. Windows Update-specific newsgroup:

http://news://msnews.microsoft.com/microsoft.public.windowsupdate

 

Archive of Windows Update newsgroup:

http://groups-beta.google.com/group/microsoft.public.windowsupdate

 

===========================

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

 

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

yawnmoth wrote:

> I have two computers - a laptop and a desktop. After taking the

> laptop out of hibernate, it automatically downloaded the updates and

> prompted me, periodically, asking me if I wanted to abort a reboot

> that'd otherwise begin in 5 minutes.

>

> The desktop, however, has neither prompted me for a reboot nor has

> does it appear to have even installed the updates. I have Automatic

> Updates set to Automatic on this computer, and have it set up to

> download them every day at 3AM. Yet it doesn't appear to be auto-

> downloading anything. Any ideas as to why?

[Guest yawnmoth]

Re: automatic updates not working?

 

On Jun 6, 4:16 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> Tip: Temporarily disable real-time protection by your anti-virus and/or

> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,

> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

> attempting to install the update(s). If you disable the third-party

> firewall, make certain that you enable the Windows Firewall!

 

I don't have any anti-virus or anti-spyware application installed on

this particular computer (don't do much internet browsing on it), and

even if I did, I'm not sure what disabling it would accomplish? If

the anti-virus / spyware application did block something, wouldn't it

say so in the logs?

 

(also, the Windows Firewall is enabled, although I don't think that'd

have anything to do with it; it's enabled on my laptop as well).

[Guest PA Bear [MS MVP]]

Re: automatic updates not working?

 

yawnmoth wrote:

> On Jun 6, 4:16 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

>> Tip: Temporarily disable real-time protection by your anti-virus and/or

>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea

>> Timer,

>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

>> attempting to install the update(s). If you disable the third-party

>> firewall, make certain that you enable the Windows Firewall!

>

> I don't have any anti-virus or anti-spyware application installed on

> this particular computer (don't do much internet browsing on it), and

> even if I did, I'm not sure what disabling it would accomplish?

 

Temporarily disabling the application(s) may disable whatever components

that may be blocking AU and allow it to work properly!

 

Before You Connect a New [or any] Computer to the Internet

http://www.cert.org/tech_tips/before_you_plug_in.html

 

Security FAQ & Checklist

http://www.dslreports.com/faq/8463

> If the anti-virus / spyware application did block something, wouldn't it

> say so in the logs?

 

Not in so many words, no. Speaking of same, do you find any error messages

related to AU's failure in WindowsUpdate.log?

> (also, the Windows Firewall is enabled, although I don't think that'd

> have anything to do with it; it's enabled on my laptop as well).

 

I was only referring to third-party firewalls.

 

=> Windows Update-specific newsgroup: microsoft.public.windowsupdate

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/