Multiple session for same user/printer

[Guest Marko]

Hello

 

Recently a lot of problems occured at our customer. They have Windows Server

2003 SP2. Clients connects to server through terminal sevices(about 10 users)

from different locations. All the users have different printers. Everything

work fine for last two years. Now problem appears. If the client loggs of

from terminal server, the printer session for this user is still "opened".

Next time the same user log on to server, the server creates new session but

printing does not work anymore because the previous session is still opened.

So the same user can have more printer sessions for same printer. How can I

fix this problem?

 

Marko Brancelj

[Guest Vera Noest [MVP]]

Re: Multiple session for same user/printer

 

Any warnings or errors in the EventLog?

Does this happen to all users (and all printer models) or only to

some? If so, what is the printer model, and which printer driver did

you use on the server?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on 06

jun 2008 in microsoft.public.windows.terminal_services:

> Hello

>

> Recently a lot of problems occured at our customer. They have

> Windows Server 2003 SP2. Clients connects to server through

> terminal sevices(about 10 users) from different locations. All

> the users have different printers. Everything work fine for last

> two years. Now problem appears. If the client loggs of from

> terminal server, the printer session for this user is still

> "opened". Next time the same user log on to server, the server

> creates new session but printing does not work anymore because

> the previous session is still opened. So the same user can have

> more printer sessions for same printer. How can I fix this

> problem?

>

> Marko Brancelj

[Guest Marko]

Re: Multiple session for same user/printer

 

 

Yes it happens to all users, printers. I thing this problem started after I

installed drivers for HP Laserjet P1006. The printer driver is for Windows

Server 2003 (from http://www.hp.com).

 

"Vera Noest [MVP]" wrote:

> Any warnings or errors in the EventLog?

> Does this happen to all users (and all printer models) or only to

> some? If so, what is the printer model, and which printer driver did

> you use on the server?

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on 06

> jun 2008 in microsoft.public.windows.terminal_services:

>

> > Hello

> >

> > Recently a lot of problems occured at our customer. They have

> > Windows Server 2003 SP2. Clients connects to server through

> > terminal sevices(about 10 users) from different locations. All

> > the users have different printers. Everything work fine for last

> > two years. Now problem appears. If the client loggs of from

> > terminal server, the printer session for this user is still

> > "opened". Next time the same user log on to server, the server

> > creates new session but printing does not work anymore because

> > the previous session is still opened. So the same user can have

> > more printer sessions for same printer. How can I fix this

> > problem?

> >

> > Marko Brancelj

>

[Guest Vera Noest [MVP]]

Re: Multiple session for same user/printer

 

OK, that explains the problem.

The HP LJ 1006 driver is *not* supported* on a TS, as documented

here:

 

HP Printers Supported in Citrix MetaFrame Presentation and Terminal

Server Environments

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

objectID=c00213455

 

You should never installa 3rd party printer driver on a TS unless

it is explicitly supported on TS. Most 3rd party printer drivers

are not completely TS compatible and can cause all kinds of

problems.

What you should do now is to uninstall the driver completely from

the server, and then map the printer to a native driver (one that

comes with the Windows OS) using the information in this KB

article:

 

239088 - Windows 2000 or Windows Server 2003 Terminal Services

server logs events 1111, 1105, and 1106

http://support.microsoft.com/?kbid=239088

 

You can also define a Fallback Printer Driver:

http://www.printingsupport.com/mambo/index.php?

option=com_content&task=view&id=56&Itemid=49

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on 10

jun 2008 in microsoft.public.windows.terminal_services:

>

> Yes it happens to all users, printers. I thing this problem

> started after I installed drivers for HP Laserjet P1006. The

> printer driver is for Windows Server 2003 (from

> http://www.hp.com).

>

> "Vera Noest [MVP]" wrote:

>

>> Any warnings or errors in the EventLog?

>> Does this happen to all users (and all printer models) or only

>> to some? If so, what is the printer model, and which printer

>> driver did you use on the server?

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> =?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on

>> 06 jun 2008 in microsoft.public.windows.terminal_services:

>>

>> > Hello

>> >

>> > Recently a lot of problems occured at our customer. They have

>> > Windows Server 2003 SP2. Clients connects to server through

>> > terminal sevices(about 10 users) from different locations.

>> > All the users have different printers. Everything work fine

>> > for last two years. Now problem appears. If the client loggs

>> > of from terminal server, the printer session for this user is

>> > still "opened". Next time the same user log on to server, the

>> > server creates new session but printing does not work anymore

>> > because the previous session is still opened. So the same

>> > user can have

>> > more printer sessions for same printer. How can I fix this

>> > problem?

>> >

>> > Marko Brancelj

[Guest Marko]

Re: Multiple session for same user/printer

 

Thank you for the answer. Now it works fine. I should know this before.

Regards,

 

Marko Brancelj

 

"Vera Noest [MVP]" wrote:

> OK, that explains the problem.

> The HP LJ 1006 driver is *not* supported* on a TS, as documented

> here:

>

> HP Printers Supported in Citrix MetaFrame Presentation and Terminal

> Server Environments

> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

> objectID=c00213455

>

> You should never installa 3rd party printer driver on a TS unless

> it is explicitly supported on TS. Most 3rd party printer drivers

> are not completely TS compatible and can cause all kinds of

> problems.

> What you should do now is to uninstall the driver completely from

> the server, and then map the printer to a native driver (one that

> comes with the Windows OS) using the information in this KB

> article:

>

> 239088 - Windows 2000 or Windows Server 2003 Terminal Services

> server logs events 1111, 1105, and 1106

> http://support.microsoft.com/?kbid=239088

>

> You can also define a Fallback Printer Driver:

> http://www.printingsupport.com/mambo/index.php?

> option=com_content&task=view&id=56&Itemid=49

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on 10

> jun 2008 in microsoft.public.windows.terminal_services:

>

> >

> > Yes it happens to all users, printers. I thing this problem

> > started after I installed drivers for HP Laserjet P1006. The

> > printer driver is for Windows Server 2003 (from

> > http://www.hp.com).

> >

> > "Vera Noest [MVP]" wrote:

> >

> >> Any warnings or errors in the EventLog?

> >> Does this happen to all users (and all printer models) or only

> >> to some? If so, what is the printer model, and which printer

> >> driver did you use on the server?

> >> _________________________________________________________

> >> Vera Noest

> >> MCSE, CCEA, Microsoft MVP - Terminal Server

> >> TS troubleshooting: http://ts.veranoest.net

> >> ___ please respond in newsgroup, NOT by private email ___

> >>

> >> =?Utf-8?B?TWFya28=?= <Marko@discussions.microsoft.com> wrote on

> >> 06 jun 2008 in microsoft.public.windows.terminal_services:

> >>

> >> > Hello

> >> >

> >> > Recently a lot of problems occured at our customer. They have

> >> > Windows Server 2003 SP2. Clients connects to server through

> >> > terminal sevices(about 10 users) from different locations.

> >> > All the users have different printers. Everything work fine

> >> > for last two years. Now problem appears. If the client loggs

> >> > of from terminal server, the printer session for this user is

> >> > still "opened". Next time the same user log on to server, the

> >> > server creates new session but printing does not work anymore

> >> > because the previous session is still opened. So the same

> >> > user can have

> >> > more printer sessions for same printer. How can I fix this

> >> > problem?

> >> >

> >> > Marko Brancelj

>