firefox 4 serious problem

[tismehi]

hp compaq 610

120gb hdd

2gb ram

centrino dual

windows 7 (32)

 

i feel really disturbed.

 

i installed firefox 4 a few days ago and after i days use it went crazy on me. i tried to unistall it and revert back to version 3. mozilla help advized to download version 3.5 and then 4 could be deleted and 3 would work.

 

not so.

 

if fact now each time i try to use firefox, the laptop says i must restart. which i do and then this repeats so i'm getting nowhere.

 

i am now using internet explorer and i never ever use it so everything is alien to me.

 

also years of favourites and recent sites i was working with have now gone from me.

 

i would love to be able to get rid of version 4 of firefox and have 3.5 or 3.6 working again.

 

i tried a system restore but only the most recent is listed and is of no use.

[Plastic Nev]

Hi Tismehi, do you know at the moment which version you have installed, is it 3.5 or 4?

I would go for a full uninstall of Firefox, but using Revo rather than the Windows own, set to the full removal so all traces are gone, then try to reinstall it. Sorry but a full removal will probably remove your bookmarks as well, but I feel there may be something corrupted causing the issue.

Nev.

[tismehi]

hi nev,

 

i have 3.6.16 and also back up 1.4.10.

 

is there any folder anywhere that my bookmarks may be and i could make a list from?

 

cheers.

 

joe.

[RandyL]

On the system restore point try this. Choose a different restore point. Then Show more restore points. This should give you older restore points. It might be slightly different on your Vista then my 7 but it's similar. I used to have Vista.

[RandyL]

For Firefox bookmarks you can backup or even export them to as a HTML file.

http://support.mozilla.com/en-US/kb/Backing%20up%20and%20restoring%20bookmarks

http://support.mozilla.com/en-US/kb/Exporting%20bookmarks%20to%20an%20HTML%20file

[tismehi]

i'm running 7 and not vista and when i try restore, only 2 points are listed. it makes no difference when i select show more points.

 

i will give the back up suggestion a try.

 

thanks.

[tismehi]

revo did the job and whats more all of my bookmarks are in order.

 

thanks for your help.