Help with a Dell XPS Hard drive

[LeighH]

Hi all, and I was wondering if anyone could help me?

 

I had a broken hard drive, and replaced it and have recently brought a SATA converter, as advised by the Dell engineer, to retrieve my files.

 

I plug it in OK, and it seems to pick it up, but all the files are empty? I had a uder password on the account, and I am wondering if this is why, but it never gives me an option to enter one.

 

Would anyone have any ideas?

 

Thanks!

[RandyL]

I'm confused. What do you mean by SATA converter? Do you mean external drive case? Are you trying to retrieve files from a broken hard drive? That might be kind of difficult if the drive is broken.

[LeighH]

Hi Randy

 

Sorry, I didnt explain that very well. The chap from Dell suggested I get a SATA cable to transfer the files over. That works as far as me having access to the hard drive, and from the capacity, I know the files are there. I just can't seem to locate them, and all the files I open are empty.

 

I had a simple user password on the computer, and am wondering if this is why I cannot access them, as there is no way for me to enter it?

 

Any advice would be most appreciated.

[Synapse]

What is wrong with the drive?

 

Have you tried copying the files to another PC?