Problem with Installation of Printer Software

[Guest midwest_46@yahoo.com]

Hi. This is a long post, and I appreciate your patience. I am having a

problem with the installation of printer software. I describe the

problem below.

 

---

 

I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

 

The computer is running Windows Millennium Edition (ME).

 

I've had this computer for years, and I never bought a printer for it

until now. I bought a Brother MFC-240C printer. This is a

multifunction device: printer, copier, fax, and scanner.

 

---

 

The installation guide instructed me to do the following:

 

1) Install the paper.

 

2) Connect the printer to the phone line.

 

3) Install the ink cartridges.

 

4) Set a few menu settings on the printer.

 

I did all of this successfully.

 

---

 

Next came the software installation. The software installation

consisted of a 16-step process.

 

1) Make sure that the printer is unplugged from an AC outlet and from

the computer.

 

I made sure of this. However, I also made sure that the printer

remained connected to the phone line.

 

---

 

2) Turn on the computer.

 

3) Put the installation CD-ROM into the computer.

 

4) On the main menu, click Install MFL-Pro Suite.

 

I followed steps 2-4. So far, so good.

 

---

 

5) Click "yes" to accept the ScanSoft PaperPort SE License Agreement.

 

6) The installation of PaperPort SE will start, and will be followed

by the installation of MFL-Pro Suite.

 

7) Click "yes" to accept the Brother MFL-Pro Suite Software License

Agreement.

 

8) Choose "standard" installation (as opposed to "custom"

installation) and click "next".

 

I followed steps 5-8. So far, so good.

 

---

 

9) A screen asking the user to do the following actions will appear:

 

a) Connect the printer to the computer using a USB cable.

 

b) Connect the printer to an AC outlet, and turn on the printer.

 

c) Wait for the installation process to continue.

 

10) Lift the scanner cover, and lock the cover into the "open"

position.

 

11) and 12) Connect the printer to the computer, using a USB cable.

 

13) Close the scanner cover.

 

The screen in step 9 appeared. I then followed steps 10 - 13

successfully. So far, so good.

 

---

 

14) Connect the printer to an AC outlet, and turn on the printer. The

installation of the Brother drivers will automatically start.The

installation screens appear one after another.

 

I did connect the printer to an AC outlet, and I did turn the printer

on. A bunch of screens did appear. I turned my back on the computer

for a few seconds, and, when I turned around, the screens were gone.

 

---

 

In step 15, the online-registration screen was supposed to appear.

After I made my registration choice, the final screen was supposed to

appear (step 16). I was supposed to select "restart computer now" and

to click on "finish".

 

However, after the screens of step 14 appeared and disappeared, the

screen from step 9 remained visible. The registration screen from step

15 never appeared. The final screen from step 16 also never appeared.

 

---

 

I was doing this in the evening. So, Brother tech support was closed.

I called Gateway tech support, and they could not help me. So, I

clicked on "cancel" (the only way to get out of the installation). I

received a warning that setup was not complete.

 

Also, according to the instructions, when the computer is restarted

(after step 16), an installation diagnostic will run automatically. If

the installation is unsuccessfull, the installation-results window

will be shown. After clicking "cancel", I restarted the computer, but

no results window was shown.

 

So, I do not know whether the setup was done properly. When I go to

Start/Programs, I see a selection for ScanSoft PaperPort, but I do not

see a selection for MFL-Pro Suite. However, when I go to Start/

Settings/Printers, I see the following icons:

 

1) Brother MFC-240C USB Printer

 

2) Brother PC-Fax

 

3) PaperPort Black and White Image

 

4) PaperPort Color Image

 

---

 

So, was the setup done properly? The installation CD-ROM has a

selection labeled "Repair MFL-Pro Suite". Should I use this option?

 

Thank you very much for any advice that you can give me, and thank you

for reading this long post.

[Guest PD43]

Re: Problem with Installation of Printer Software

 

midwest_46@yahoo.com wrote:

>Hi. This is a long post, and I appreciate your patience. I am having a

>problem with the installation of printer software. I describe the

>problem below.

>

>---

>

>I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

>processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

>

>The computer is running Windows Millennium Edition (ME).

 

[snip of a ton of unnecessary details]

 

Then why in heck are you posting it in a Windows XP group!??

 

If your printer prints, faxes, scans... it was installed correctly.

[Guest Godfrey Wilkes]

Re: Problem with Installation of Printer Software

 

 

<midwest_46@yahoo.com> wrote in message

news:e0f257d7-42a5-40b4-981e-1c817a350dbc@j33g2000pri.googlegroups.com...

> Hi. This is a long post, and I appreciate your patience. I am having a

> problem with the installation of printer software. I describe the

> problem below.

>

> ---

>

> I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

> processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

>

> The computer is running Windows Millennium Edition (ME).

>

> I've had this computer for years, and I never bought a printer for it

> until now. I bought a Brother MFC-240C printer. This is a

> multifunction device: printer, copier, fax, and scanner.

>

> ---

>

> The installation guide instructed me to do the following:

>

> 1) Install the paper.

>

> 2) Connect the printer to the phone line.

>

> 3) Install the ink cartridges.

>

> 4) Set a few menu settings on the printer.

>

> I did all of this successfully.

>

> ---

>

> Next came the software installation. The software installation

> consisted of a 16-step process.

>

> 1) Make sure that the printer is unplugged from an AC outlet and from

> the computer.

>

> I made sure of this. However, I also made sure that the printer

> remained connected to the phone line.

>

> ---

>

> 2) Turn on the computer.

>

> 3) Put the installation CD-ROM into the computer.

>

> 4) On the main menu, click Install MFL-Pro Suite.

>

> I followed steps 2-4. So far, so good.

>

> ---

>

> 5) Click "yes" to accept the ScanSoft PaperPort SE License Agreement.

>

> 6) The installation of PaperPort SE will start, and will be followed

> by the installation of MFL-Pro Suite.

>

> 7) Click "yes" to accept the Brother MFL-Pro Suite Software License

> Agreement.

>

> 8) Choose "standard" installation (as opposed to "custom"

> installation) and click "next".

>

> I followed steps 5-8. So far, so good.

>

> ---

>

> 9) A screen asking the user to do the following actions will appear:

>

> a) Connect the printer to the computer using a USB cable.

>

> b) Connect the printer to an AC outlet, and turn on the printer.

>

> c) Wait for the installation process to continue.

>

> 10) Lift the scanner cover, and lock the cover into the "open"

> position.

>

> 11) and 12) Connect the printer to the computer, using a USB cable.

>

> 13) Close the scanner cover.

>

> The screen in step 9 appeared. I then followed steps 10 - 13

> successfully. So far, so good.

>

> ---

>

> 14) Connect the printer to an AC outlet, and turn on the printer. The

> installation of the Brother drivers will automatically start.The

> installation screens appear one after another.

>

> I did connect the printer to an AC outlet, and I did turn the printer

> on. A bunch of screens did appear. I turned my back on the computer

> for a few seconds, and, when I turned around, the screens were gone.

>

> ---

>

> In step 15, the online-registration screen was supposed to appear.

> After I made my registration choice, the final screen was supposed to

> appear (step 16). I was supposed to select "restart computer now" and

> to click on "finish".

>

> However, after the screens of step 14 appeared and disappeared, the

> screen from step 9 remained visible. The registration screen from step

> 15 never appeared. The final screen from step 16 also never appeared.

>

> ---

>

> I was doing this in the evening. So, Brother tech support was closed.

> I called Gateway tech support, and they could not help me. So, I

> clicked on "cancel" (the only way to get out of the installation). I

> received a warning that setup was not complete.

>

> Also, according to the instructions, when the computer is restarted

> (after step 16), an installation diagnostic will run automatically. If

> the installation is unsuccessfull, the installation-results window

> will be shown. After clicking "cancel", I restarted the computer, but

> no results window was shown.

>

> So, I do not know whether the setup was done properly. When I go to

> Start/Programs, I see a selection for ScanSoft PaperPort, but I do not

> see a selection for MFL-Pro Suite. However, when I go to Start/

> Settings/Printers, I see the following icons:

>

> 1) Brother MFC-240C USB Printer

>

> 2) Brother PC-Fax

>

> 3) PaperPort Black and White Image

>

> 4) PaperPort Color Image

>

> ---

>

> So, was the setup done properly? The installation CD-ROM has a

> selection labeled "Repair MFL-Pro Suite". Should I use this option?

>

> Thank you very much for any advice that you can give me, and thank you

> for reading this long post.

>

>

 

 

As you are running WindowsME you might get a better response posting to an

ME group such as microsoft.public.windowsme.general.

Have you confirmed that the printer drivers are compatible with ME?

[Guest measekite]

Re: Problem with Installation of Printer Software

 

 

 

midwest_46@yahoo.com wrote:

> Hi. This is a long post, and I appreciate your patience. I am having a

> problem with the installation of printer software. I describe the

> problem below.

>

> ---

>

> I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

> processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

>

> The computer is running Windows Millennium Edition (ME).

>

Brother is not a very good choice but that is what you have and unless

you can return it you are stuck with that.

 

However, ME is just nothing more than garbage. If you computer has the

horsepower I would get a copy of Win XP and upgrade your OS and then go

from there.

> I've had this computer for years, and I never bought a printer for it

> until now. I bought a Brother MFC-240C printer. This is a

> multifunction device: printer, copier, fax, and scanner.

>

> ---

>

> The installation guide instructed me to do the following:

>

> 1) Install the paper.

>

> 2) Connect the printer to the phone line.

>

> 3) Install the ink cartridges.

>

> 4) Set a few menu settings on the printer.

>

> I did all of this successfully.

>

> ---

>

> Next came the software installation. The software installation

> consisted of a 16-step process.

>

> 1) Make sure that the printer is unplugged from an AC outlet and from

> the computer.

>

> I made sure of this. However, I also made sure that the printer

> remained connected to the phone line.

>

> ---

>

> 2) Turn on the computer.

>

> 3) Put the installation CD-ROM into the computer.

>

> 4) On the main menu, click Install MFL-Pro Suite.

>

> I followed steps 2-4. So far, so good.

>

> ---

>

> 5) Click "yes" to accept the ScanSoft PaperPort SE License Agreement.

>

> 6) The installation of PaperPort SE will start, and will be followed

> by the installation of MFL-Pro Suite.

>

> 7) Click "yes" to accept the Brother MFL-Pro Suite Software License

> Agreement.

>

> 8) Choose "standard" installation (as opposed to "custom"

> installation) and click "next".

>

> I followed steps 5-8. So far, so good.

>

> ---

>

> 9) A screen asking the user to do the following actions will appear:

>

> a) Connect the printer to the computer using a USB cable.

>

> b) Connect the printer to an AC outlet, and turn on the printer.

>

> c) Wait for the installation process to continue.

>

> 10) Lift the scanner cover, and lock the cover into the "open"

> position.

>

> 11) and 12) Connect the printer to the computer, using a USB cable.

>

> 13) Close the scanner cover.

>

> The screen in step 9 appeared. I then followed steps 10 - 13

> successfully. So far, so good.

>

> ---

>

> 14) Connect the printer to an AC outlet, and turn on the printer. The

> installation of the Brother drivers will automatically start.The

> installation screens appear one after another.

>

> I did connect the printer to an AC outlet, and I did turn the printer

> on. A bunch of screens did appear. I turned my back on the computer

> for a few seconds, and, when I turned around, the screens were gone.

>

> ---

>

> In step 15, the online-registration screen was supposed to appear.

> After I made my registration choice, the final screen was supposed to

> appear (step 16). I was supposed to select "restart computer now" and

> to click on "finish".

>

> However, after the screens of step 14 appeared and disappeared, the

> screen from step 9 remained visible. The registration screen from step

> 15 never appeared. The final screen from step 16 also never appeared.

>

> ---

>

> I was doing this in the evening. So, Brother tech support was closed.

> I called Gateway tech support, and they could not help me. So, I

> clicked on "cancel" (the only way to get out of the installation). I

> received a warning that setup was not complete.

>

> Also, according to the instructions, when the computer is restarted

> (after step 16), an installation diagnostic will run automatically. If

> the installation is unsuccessfull, the installation-results window

> will be shown. After clicking "cancel", I restarted the computer, but

> no results window was shown.

>

> So, I do not know whether the setup was done properly. When I go to

> Start/Programs, I see a selection for ScanSoft PaperPort, but I do not

> see a selection for MFL-Pro Suite. However, when I go to Start/

> Settings/Printers, I see the following icons:

>

> 1) Brother MFC-240C USB Printer

>

> 2) Brother PC-Fax

>

> 3) PaperPort Black and White Image

>

> 4) PaperPort Color Image

>

> ---

>

> So, was the setup done properly? The installation CD-ROM has a

> selection labeled "Repair MFL-Pro Suite". Should I use this option?

>

> Thank you very much for any advice that you can give me, and thank you

> for reading this long post.

>

>

>

[Guest Arthur Entlich]

Re: Problem with Installation of Printer Software

 

I see two possible choices to troubleshoot this. One would be to use

the unit as it was installed and see if anything appears to be "broken".

 

 

The other is to use the Repair program which should check the components

installed and either replace, add, repair or leave the program be

depending how damaged the drivers became during installation (If at all).

 

 

Art

 

 

If you are interested in issues surrounding e-waste,

I invite you to enter the discussion at my blog:

 

http://e-trashtalk.spaces.live.com/

 

Midwest_46@yahoo.com wrote:

> Hi. This is a long post, and I appreciate your patience. I am having a

> problem with the installation of printer software. I describe the

> problem below.

>

> ---

>

> I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

> processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

>

> The computer is running Windows Millennium Edition (ME).

>

> I've had this computer for years, and I never bought a printer for it

> until now. I bought a Brother MFC-240C printer. This is a

> multifunction device: printer, copier, fax, and scanner.

>

> ---

>

> The installation guide instructed me to do the following:

>

> 1) Install the paper.

>

> 2) Connect the printer to the phone line.

>

> 3) Install the ink cartridges.

>

> 4) Set a few menu settings on the printer.

>

> I did all of this successfully.

>

> ---

>

> Next came the software installation. The software installation

> consisted of a 16-step process.

>

> 1) Make sure that the printer is unplugged from an AC outlet and from

> the computer.

>

> I made sure of this. However, I also made sure that the printer

> remained connected to the phone line.

>

> ---

>

> 2) Turn on the computer.

>

> 3) Put the installation CD-ROM into the computer.

>

> 4) On the main menu, click Install MFL-Pro Suite.

>

> I followed steps 2-4. So far, so good.

>

> ---

>

> 5) Click "yes" to accept the ScanSoft PaperPort SE License Agreement.

>

> 6) The installation of PaperPort SE will start, and will be followed

> by the installation of MFL-Pro Suite.

>

> 7) Click "yes" to accept the Brother MFL-Pro Suite Software License

> Agreement.

>

> 8) Choose "standard" installation (as opposed to "custom"

> installation) and click "next".

>

> I followed steps 5-8. So far, so good.

>

> ---

>

> 9) A screen asking the user to do the following actions will appear:

>

> a) Connect the printer to the computer using a USB cable.

>

> b) Connect the printer to an AC outlet, and turn on the printer.

>

> c) Wait for the installation process to continue.

>

> 10) Lift the scanner cover, and lock the cover into the "open"

> position.

>

> 11) and 12) Connect the printer to the computer, using a USB cable.

>

> 13) Close the scanner cover.

>

> The screen in step 9 appeared. I then followed steps 10 - 13

> successfully. So far, so good.

>

> ---

>

> 14) Connect the printer to an AC outlet, and turn on the printer. The

> installation of the Brother drivers will automatically start.The

> installation screens appear one after another.

>

> I did connect the printer to an AC outlet, and I did turn the printer

> on. A bunch of screens did appear. I turned my back on the computer

> for a few seconds, and, when I turned around, the screens were gone.

>

> ---

>

> In step 15, the online-registration screen was supposed to appear.

> After I made my registration choice, the final screen was supposed to

> appear (step 16). I was supposed to select "restart computer now" and

> to click on "finish".

>

> However, after the screens of step 14 appeared and disappeared, the

> screen from step 9 remained visible. The registration screen from step

> 15 never appeared. The final screen from step 16 also never appeared.

>

> ---

>

> I was doing this in the evening. So, Brother tech support was closed.

> I called Gateway tech support, and they could not help me. So, I

> clicked on "cancel" (the only way to get out of the installation). I

> received a warning that setup was not complete.

>

> Also, according to the instructions, when the computer is restarted

> (after step 16), an installation diagnostic will run automatically. If

> the installation is unsuccessfull, the installation-results window

> will be shown. After clicking "cancel", I restarted the computer, but

> no results window was shown.

>

> So, I do not know whether the setup was done properly. When I go to

> Start/Programs, I see a selection for ScanSoft PaperPort, but I do not

> see a selection for MFL-Pro Suite. However, when I go to Start/

> Settings/Printers, I see the following icons:

>

> 1) Brother MFC-240C USB Printer

>

> 2) Brother PC-Fax

>

> 3) PaperPort Black and White Image

>

> 4) PaperPort Color Image

>

> ---

>

> So, was the setup done properly? The installation CD-ROM has a

> selection labeled "Repair MFL-Pro Suite". Should I use this option?

>

> Thank you very much for any advice that you can give me, and thank you

> for reading this long post.

>

>

[Guest PD43]

Re: Problem with Installation of Printer Software

 

measekite <inkystinky@oem.com> wrote:

>

>

>midwest_46@yahoo.com wrote:

>> Hi. This is a long post, and I appreciate your patience. I am having a

>> problem with the installation of printer software. I describe the

>> problem below.

>>

>> ---

>>

>> I have a Gateway computer with the following: 1) a 1400-MHz Pentium 4

>> processor, 2) 256 MB of RAM, and 3) 40 GB of hard-drive space.

>>

>> The computer is running Windows Millennium Edition (ME).

>>

>Brother is not a very good choice but that is what you have and unless

>you can return it you are stuck with that.

>

>However, ME is just nothing more than garbage. If you computer has the

>horsepower I would get a copy of Win XP and upgrade your OS and then go

>from there.

 

You area clueless twit. You should stick to playing with the trolls

in the Vista groups - they are more your type.

 

First, the OP has been using WinME "for years", so telling him it's

crap is a waste of time.

 

Second, it's unlikely that a WinME computer will be equipped to handle

XP.

>> I've had this computer for years, and I never bought a printer for it

>> until now. I bought a Brother MFC-240C printer. This is a

>> multifunction device: printer, copier, fax, and scanner.

>>

>> ---

>>

>> The installation guide instructed me to do the following:

>>

>> 1) Install the paper.

>>

>> 2) Connect the printer to the phone line.

>>

>> 3) Install the ink cartridges.

>>

>> 4) Set a few menu settings on the printer.

>>

>> I did all of this successfully.

>>

>> ---

>>

>> Next came the software installation. The software installation

>> consisted of a 16-step process.

>>

>> 1) Make sure that the printer is unplugged from an AC outlet and from

>> the computer.

>>

>> I made sure of this. However, I also made sure that the printer

>> remained connected to the phone line.

>>

>> ---

>>

>> 2) Turn on the computer.

>>

>> 3) Put the installation CD-ROM into the computer.

>>

>> 4) On the main menu, click Install MFL-Pro Suite.

>>

>> I followed steps 2-4. So far, so good.

>>

>> ---

>>

>> 5) Click "yes" to accept the ScanSoft PaperPort SE License Agreement.

>>

>> 6) The installation of PaperPort SE will start, and will be followed

>> by the installation of MFL-Pro Suite.

>>

>> 7) Click "yes" to accept the Brother MFL-Pro Suite Software License

>> Agreement.

>>

>> 8) Choose "standard" installation (as opposed to "custom"

>> installation) and click "next".

>>

>> I followed steps 5-8. So far, so good.

>>

>> ---

>>

>> 9) A screen asking the user to do the following actions will appear:

>>

>> a) Connect the printer to the computer using a USB cable.

>>

>> b) Connect the printer to an AC outlet, and turn on the printer.

>>

>> c) Wait for the installation process to continue.

>>

>> 10) Lift the scanner cover, and lock the cover into the "open"

>> position.

>>

>> 11) and 12) Connect the printer to the computer, using a USB cable.

>>

>> 13) Close the scanner cover.

>>

>> The screen in step 9 appeared. I then followed steps 10 - 13

>> successfully. So far, so good.

>>

>> ---

>>

>> 14) Connect the printer to an AC outlet, and turn on the printer. The

>> installation of the Brother drivers will automatically start.The

>> installation screens appear one after another.

>>

>> I did connect the printer to an AC outlet, and I did turn the printer

>> on. A bunch of screens did appear. I turned my back on the computer

>> for a few seconds, and, when I turned around, the screens were gone.

>>

>> ---

>>

>> In step 15, the online-registration screen was supposed to appear.

>> After I made my registration choice, the final screen was supposed to

>> appear (step 16). I was supposed to select "restart computer now" and

>> to click on "finish".

>>

>> However, after the screens of step 14 appeared and disappeared, the

>> screen from step 9 remained visible. The registration screen from step

>> 15 never appeared. The final screen from step 16 also never appeared.

>>

>> ---

>>

>> I was doing this in the evening. So, Brother tech support was closed.

>> I called Gateway tech support, and they could not help me. So, I

>> clicked on "cancel" (the only way to get out of the installation). I

>> received a warning that setup was not complete.

>>

>> Also, according to the instructions, when the computer is restarted

>> (after step 16), an installation diagnostic will run automatically. If

>> the installation is unsuccessfull, the installation-results window

>> will be shown. After clicking "cancel", I restarted the computer, but

>> no results window was shown.

>>

>> So, I do not know whether the setup was done properly. When I go to

>> Start/Programs, I see a selection for ScanSoft PaperPort, but I do not

>> see a selection for MFL-Pro Suite. However, when I go to Start/

>> Settings/Printers, I see the following icons:

>>

>> 1) Brother MFC-240C USB Printer

>>

>> 2) Brother PC-Fax

>>

>> 3) PaperPort Black and White Image

>>

>> 4) PaperPort Color Image

>>

>> ---

>>

>> So, was the setup done properly? The installation CD-ROM has a

>> selection labeled "Repair MFL-Pro Suite". Should I use this option?

>>

>> Thank you very much for any advice that you can give me, and thank you

>> for reading this long post.

>>

>>

>>

[Guest Alias]

Re: Problem with Installation of Printer Software

 

PD43 wrote:

>

> Second, it's unlikely that a WinME computer will be equipped to handle

> XP.

 

With 256MB more of RAM, the machine would run just fine with XP. Did you

even look at the specs?

 

Alias

[Guest Don Phillipson]

Re: Problem with Installation of Printer Software

 

<midwest_46@yahoo.com> wrote in message

news:e0f257d7-42a5-40b4-981e-1c817a350dbc@j33g2000pri.googlegroups.com...

> The computer is running Windows Millennium Edition (ME).

>

> I've had this computer for years, and I never bought a printer for it

> until now. I bought a Brother MFC-240C printer. This is a

> multifunction device: printer, copier, fax, and scanner.

> . . .

> So, was the setup done properly? The installation CD-ROM has a

> selection labeled "Repair MFL-Pro Suite". Should I use this option?

 

1. Test the printer's various functions, at least print a test

page and see if you can scan something.

2. If troubles occur, email Brother Product Support. (I found

them both prompt and practical when installing a Brother DCP 540CN

last December, when there was at least one important error in

the setup manual.)

 

--

Don Phillipson

Carlsbad Springs

(Ottawa, Canada)