Need minidump analyzed

[Guest Gary Roach]

I've got a computer with a crash problem that happens occasionally (approx.

once a week). The minidump analysis is below. It seems to indicate a problem

with the parallel port. Since this is not being used I disabled it in

Windows. I want to know if there's any further action required. I'm waiting

to see if the crash reoccurs. Thanks for any help.

 

 

Microsoft ® Windows Debugger Version 6.9.0003.113 X86

Copyright © Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [c:\windows\minidump\Mini061008-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

 

Symbol search path is:

srv*c:\symbols*http://msdl.microsoft.com/download/symbols

Executable search path is: c:\windows\i386

Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible

Product: WinNt

Built by: 2600.xpsp_sp2_gdr.070227-2254

Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620

Debug session time: Tue Jun 10 08:02:13.953 2008 (GMT-4)

System Uptime: 0 days 1:47:13.522

Loading Kernel Symbols

....................................................................................................................................................................

Loading User Symbols

Loading unloaded module list

.............

*******************************************************************************

*

*

* Bugcheck Analysis

*

*

*

*******************************************************************************

 

Use !analyze -v to get detailed debugging information.

 

BugCheck D1, {aa06c8, 9, 1, f69ea3fb}

 

Unable to load image \SystemRoot\system32\DRIVERS\i8042prt.sys, Win32 error

0n2

*** WARNING: Unable to verify timestamp for i8042prt.sys

*** ERROR: Module load completed but symbols could not be loaded for

i8042prt.sys

Probably caused by : i8042prt.sys ( i8042prt+3fb )

 

Followup: MachineOwner

---------

 

kd> !analyze -v

*******************************************************************************

*

*

* Bugcheck Analysis

*

*

*

*******************************************************************************

 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at

an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00aa06c8, memory referenced

Arg2: 00000009, IRQL

Arg3: 00000001, value 0 = read operation, 1 = write operation

Arg4: f69ea3fb, address which referenced memory

 

Debugging Details:

------------------

 

 

WRITE_ADDRESS: 00aa06c8

 

CURRENT_IRQL: 9

 

FAULTING_IP:

i8042prt+3fb

f69ea3fb ?? ???

 

CUSTOMER_CRASH_COUNT: 1

 

DEFAULT_BUCKET_ID: DRIVER_FAULT

 

BUGCHECK_STR: 0xD1

 

TRAP_FRAME: 80550284 -- (.trap 0xffffffff80550284)

ErrCode = 00000002

eax=8055031b ebx=805503d0 ecx=00000002 edx=00000064 esi=8523e0d8

edi=85019918

eip=f69ea3fb esp=805502f8 ebp=8055031c iopl=0 nv up ei pl nz ac pe

nc

cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000

efl=00010216

i8042prt+0x3fb:

f69ea3fb ?? ???

Resetting default scope

 

LAST_CONTROL_TRANSFER: from f69ea3fb to 804e187f

 

STACK_TEXT:

80550284 f69ea3fb badb0d00 00000064 0000002e nt!KiTrap0E+0x233

WARNING: Stack unwind information not available. Following frames may be

wrong.

805502f4 f69f1dc6 00000002 8055031b 8523e0e0 i8042prt+0x3fb

8055031c 804da915 85019918 8523e020 00010009 i8042prt+0x7dc6

8055031c f6a4bc46 85019918 8523e020 00010009 nt!KiInterruptDispatch+0x3d

805503d0 804dbb37 00000000 0000000e 00000000 processr!AcpiC1Idle+0x12

805503d4 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x10

 

 

STACK_COMMAND: kb

 

FOLLOWUP_IP:

i8042prt+3fb

f69ea3fb ?? ???

 

SYMBOL_STACK_INDEX: 1

 

SYMBOL_NAME: i8042prt+3fb

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: i8042prt

 

IMAGE_NAME: i8042prt.sys

 

DEBUG_FLR_IMAGE_TIMESTAMP: 0

 

FAILURE_BUCKET_ID: 0xD1_W_i8042prt+3fb

 

BUCKET_ID: 0xD1_W_i8042prt+3fb

 

Followup: MachineOwner

---------

 

 

 

--

Gary Roach

ADB Services

[Guest John John (MVP)]

Re: Need minidump analyzed

 

Gary Roach wrote:

> I've got a computer with a crash problem that happens occasionally (approx.

> once a week). The minidump analysis is below. It seems to indicate a problem

> with the parallel port.

 

i8042prt.sys is the Mouse/Keyboard driver for PS2 port.

 

John

[Guest Gerry]

Re: Need minidump analyzed

 

Gary

 

Try Start, Run, type "sfc /scannow" without quotes and hit Enter.

 

Description of Windows XP and Windows Server 2003 System

File Checker (Sfc.exe)

http://support.microsoft.com/default.aspx?scid=kb;en-us;310747

 

You will need your Windows XP CD. You may encounter problems if your CD

does not include SP3 as seems likely.

 

Read this link as it contains a way forward if you have no CD

http://ask-leo.com/i_dont_have_an_installation_cd_for_windows_xp_what_if_i_need_one.html

 

If you need to point to a folder choose I386.

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

Gary Roach wrote:

> I've got a computer with a crash problem that happens occasionally

> (approx. once a week). The minidump analysis is below. It seems to

> indicate a problem with the parallel port. Since this is not being

> used I disabled it in Windows. I want to know if there's any further

> action required. I'm waiting to see if the crash reoccurs. Thanks for

> any help.

>

> Microsoft ® Windows Debugger Version 6.9.0003.113 X86

> Copyright © Microsoft Corporation. All rights reserved.

>

>

> Loading Dump File [c:\windows\minidump\Mini061008-01.dmp]

> Mini Kernel Dump File: Only registers and stack trace are available

>

> Symbol search path is:

> srv*c:\symbols*http://msdl.microsoft.com/download/symbols

> Executable search path is: c:\windows\i386

> Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible

> Product: WinNt

> Built by: 2600.xpsp_sp2_gdr.070227-2254

> Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620

> Debug session time: Tue Jun 10 08:02:13.953 2008 (GMT-4)

> System Uptime: 0 days 1:47:13.522

> Loading Kernel Symbols

> ...................................................................................................................................................................

> Loading User Symbols

> Loading unloaded module list

> ............

> *******************************************************************************

> *

> *

> * Bugcheck Analysis

> *

> *

> *

> *******************************************************************************

>

> Use !analyze -v to get detailed debugging information.

>

> BugCheck D1, {aa06c8, 9, 1, f69ea3fb}

>

> Unable to load image \SystemRoot\system32\DRIVERS\i8042prt.sys, Win32

> error 0n2

> *** WARNING: Unable to verify timestamp for i8042prt.sys

> *** ERROR: Module load completed but symbols could not be loaded for

> i8042prt.sys

> Probably caused by : i8042prt.sys ( i8042prt+3fb )

>

> Followup: MachineOwner

> ---------

>

> kd> !analyze -v

> *******************************************************************************

> *

> *

> * Bugcheck Analysis

> *

> *

> *

> *******************************************************************************

>

> DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

> An attempt was made to access a pageable (or completely invalid)

> address at an

> interrupt request level (IRQL) that is too high. This is usually

> caused by drivers using improper addresses.

> If kernel debugger is available get stack backtrace.

> Arguments:

> Arg1: 00aa06c8, memory referenced

> Arg2: 00000009, IRQL

> Arg3: 00000001, value 0 = read operation, 1 = write operation

> Arg4: f69ea3fb, address which referenced memory

>

> Debugging Details:

> ------------------

>

>

> WRITE_ADDRESS: 00aa06c8

>

> CURRENT_IRQL: 9

>

> FAULTING_IP:

> i8042prt+3fb

> f69ea3fb ?? ???

>

> CUSTOMER_CRASH_COUNT: 1

>

> DEFAULT_BUCKET_ID: DRIVER_FAULT

>

> BUGCHECK_STR: 0xD1

>

> TRAP_FRAME: 80550284 -- (.trap 0xffffffff80550284)

> ErrCode = 00000002

> eax=8055031b ebx=805503d0 ecx=00000002 edx=00000064 esi=8523e0d8

> edi=85019918

> eip=f69ea3fb esp=805502f8 ebp=8055031c iopl=0 nv up ei pl nz

> ac pe nc

> cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000

> efl=00010216

> i8042prt+0x3fb:

> f69ea3fb ?? ???

> Resetting default scope

>

> LAST_CONTROL_TRANSFER: from f69ea3fb to 804e187f

>

> STACK_TEXT:

> 80550284 f69ea3fb badb0d00 00000064 0000002e nt!KiTrap0E+0x233

> WARNING: Stack unwind information not available. Following frames may

> be wrong.

> 805502f4 f69f1dc6 00000002 8055031b 8523e0e0 i8042prt+0x3fb

> 8055031c 804da915 85019918 8523e020 00010009 i8042prt+0x7dc6

> 8055031c f6a4bc46 85019918 8523e020 00010009

> nt!KiInterruptDispatch+0x3d 805503d0 804dbb37 00000000 0000000e

> 00000000 processr!AcpiC1Idle+0x12 805503d4 00000000 0000000e 00000000

> 00000000 nt!KiIdleLoop+0x10

>

> STACK_COMMAND: kb

>

> FOLLOWUP_IP:

> i8042prt+3fb

> f69ea3fb ?? ???

>

> SYMBOL_STACK_INDEX: 1

>

> SYMBOL_NAME: i8042prt+3fb

>

> FOLLOWUP_NAME: MachineOwner

>

> MODULE_NAME: i8042prt

>

> IMAGE_NAME: i8042prt.sys

>

> DEBUG_FLR_IMAGE_TIMESTAMP: 0

>

> FAILURE_BUCKET_ID: 0xD1_W_i8042prt+3fb

>

> BUCKET_ID: 0xD1_W_i8042prt+3fb

>

> Followup: MachineOwner

> ---------

[Guest Gary Roach]

Re: Need minidump analyzed

 

Oops! I was thinking the printer port for some reason. Any idea what to do

about this crash problem?

 

 

"John John (MVP)" <audetweld@nbnet.nb.ca> wrote in message

news:%23dJAfH%23yIHA.4168@TK2MSFTNGP06.phx.gbl...

> Gary Roach wrote:

>

>> I've got a computer with a crash problem that happens occasionally

>> (approx. once a week). The minidump analysis is below. It seems to

>> indicate a problem with the parallel port.

>

> i8042prt.sys is the Mouse/Keyboard driver for PS2 port.

>

> John

>

[Guest John John (MVP)]

Re: Need minidump analyzed

 

Try Gerry's suggestion and do a sfc /scannow.

 

John

 

Gary Roach wrote:

> Oops! I was thinking the printer port for some reason. Any idea what to do

> about this crash problem?

>

>

> "John John (MVP)" <audetweld@nbnet.nb.ca> wrote in message

> news:%23dJAfH%23yIHA.4168@TK2MSFTNGP06.phx.gbl...

>

>>Gary Roach wrote:

>>

>>

>>>I've got a computer with a crash problem that happens occasionally

>>>(approx. once a week). The minidump analysis is below. It seems to

>>>indicate a problem with the parallel port.

>>

>>i8042prt.sys is the Mouse/Keyboard driver for PS2 port.

>>

>>John

>>

>

>

>