TCP/IP protocol drivers not working

[cliff60]

Im trying to get my TCP/IP protocol drivers working. Its not stopping me gettining online. But it is slowing my PC down a lot. Ive been searching my PC for weeks to find out why, But the only thing not working is the TCP/IP drivers. Im using tune up tools and that also says its the only thing not working. But cant use the instruntions that gives me cause the update driver option is not there. In the general tab it says :This device is not present, Is not working properly, or does not have all the drivers installed (code 24):. Device type non-plug and play drivers. manufacturer unknown. Location unkown. In driver tab It says.: C:/windows/system32/drivers/Tcpip.sys. File version. 6.1.7600.16385(win7_rtm.090713-1255). Provider Microsoft Corperation. Im using win 7 64bit home premium with SP1. I dont think the drivers were working when i got the PC as its been very slow since i got it. Its already a replacement PC cause the 1 i did have had a graphics card failure. But instead of replacing the graphics card they replaced the HDD. So when i got it back and the graphics still didnt work i told them to replace it which they did but with a newer model with higher specs. But its a lot slower than the original PC. From what ive been told the TCP/IP drivers can slow a PC down if there not working. So want to fix them to see if thats the problem. If not ill be taking the PC back for yet another replacement.

[cliff60]

Sorry forgot. Its an Acer AX3400. AMD AthlonII X3 425 triple core. 4GB DDR3 ram. 1TB HDD. GeForce 9200 GPU

[Jelly Bean]

Reinstall and reset TCP/IP (Internet Protocol) for Windows 7 (32 and 64):

1. Click on Start button.
   
2. Click on Accessories.
   
3. Right click on Command Prompt and select Run as Administrator.
   
4. Type netsh int ip reset c:\resetlog.txt in the Command Prompt shell, and then press the Enter key. Do not restart computer.
   
5. Type winsock reset in the Command Prompt shell, and then press the Enter key.
   
6. Restart the computer.
   

 

 

Reinstall and Reset TCP/IP (Internet Protocol)

1. Click on Start button.
   
2. Type Cmd in the Start Search text box.
   
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
   
4. Type netsh int ip reset in the Command Prompt shell, and then press the Enter key.
   
5. Restart the computer.
   

note: if you're using manually assigned TCP/IP settings, take notes as this will reset to the default 'automatically obtained'

[cliff60]

Thanks but it didnt work. winsock reset gives me the following error when i hit enter. winsock is not recognized as an internal or extrenal command, operable program, or batch file. I did reboot to see if it helped but it didnt. Ill try the 2nd set of intructions to see if that works.

[cliff60]

No that didnt work either.

[cliff60]

Got another problem since following the reset instuctions. Task manager and control panel no longer work. Updates have been disabled and cant turn them back on or do manual updates.

[Jelly Bean]

Have you tried a simple System Restore to before the error occured?

[cliff60]

system restore is not working. Its not even their anymore. When i tried system restore it says its missing. Windows updates service is also missing. They were both working fine before i used the solution above.