Guest DD Posted June 12, 2008 Posted June 12, 2008 I have successfully installed SP3 on two computers running XP Home and with such confidence I offered to install it for my granddaughter on her XP computer. Unfortunately I got the error message "Stop: C000021a {fatal system error} status of oxc 000012f (0x00000000 0x00000000)The system has been closed down" on a blue screen, just after the Windows splash screen. After this, the computer reboots and continues to do so time and time again. I have found several references to this problem on the Internet but mostly without the blue screen or, some with the blue screen have been able to boot into safe mode but it does not work for me! From my reading, it would appear to be due to windows update 890859 which was installed just prior to installing SP3 but I cannot get into the computer to delete this update... Any help would be much appreciated. DD
Guest Andrew E. Posted June 12, 2008 Posted June 12, 2008 RE: Stop C000021a {fatal system error } .... That update is over 2 years old,if that was just installed,then where are the rest of the xp updates that should already be on the OS.Try booting to xp cd,recovery,in recovery type:Fixboot Type:CHKDSK C: /R When its thru,type:EXIT Let xp start. "DD" wrote: > I have successfully installed SP3 on two computers running XP Home and > with such confidence I offered to install it for my granddaughter on her > XP computer. Unfortunately I got the error message "Stop: C000021a > {fatal system error} status of oxc 000012f (0x00000000 0x00000000)The > system has been closed down" on a blue screen, just after the Windows > splash screen. After this, the computer reboots and continues to do so > time and time again. > I have found several references to this problem on the Internet but > mostly without the blue screen or, some with the blue screen have been > able to boot into safe mode but it does not work for me! > From my reading, it would appear to be due to windows update 890859 > which was installed just prior to installing SP3 but I cannot get into > the computer to delete this update... > > Any help would be much appreciated. > > DD >
Guest DD Posted June 12, 2008 Posted June 12, 2008 Re: Stop C000021a {fatal system error } .... Andrew E. wrote: > That update is over 2 years old,if that was just installed,then where > are the rest of the xp updates that should already be on the OS.Try > booting to xp cd,recovery,in recovery type:Fixboot Type:CHKDSK C: /R > When its thru,type:EXIT Let xp start. > > "DD" wrote: > >> I have successfully installed SP3 on two computers running XP Home and >> with such confidence I offered to install it for my granddaughter on her >> XP computer. Unfortunately I got the error message "Stop: C000021a >> {fatal system error} status of oxc 000012f (0x00000000 0x00000000)The >> system has been closed down" on a blue screen, just after the Windows >> splash screen. After this, the computer reboots and continues to do so >> time and time again. >> I have found several references to this problem on the Internet but >> mostly without the blue screen or, some with the blue screen have been >> able to boot into safe mode but it does not work for me! >> From my reading, it would appear to be due to windows update 890859 >> which was installed just prior to installing SP3 but I cannot get into >> the computer to delete this update... >> >> Any help would be much appreciated. >> >> DD >> Thanks for your suggestions, the reason the updates were so old was because the computer has not been connected to the internet very often and when it was, I don't think she would have known enough to download and install the updates. The windows update yellow shield was in the task tray when I first booted it up. I installed those that were already on the computer and then went into windows updates to find if there were any more, the only one on offer was SP3 which I downloaded and installed. It asked me to restart the computer and that is where it all started. I tried to boot it up with my own Win XP disc but all I got was a series of multicoloured lines so I guess I am going to have to ask for the original disk? [fingers crossed]. I will post my progress. Thanks again DD
Guest DD Posted June 12, 2008 Posted June 12, 2008 Re: Stop C000021a {fatal system error } .... DD wrote: > Andrew E. wrote: >> That update is over 2 years old,if that was just installed,then where >> are the rest of the xp updates that should already be on the OS.Try >> booting to xp cd,recovery,in recovery type:Fixboot Type:CHKDSK C: /R >> When its thru,type:EXIT Let xp start. >> >> "DD" wrote: >> >>> I have successfully installed SP3 on two computers running XP Home >>> and with such confidence I offered to install it for my granddaughter >>> on her XP computer. Unfortunately I got the error message "Stop: >>> C000021a {fatal system error} status of oxc 000012f (0x00000000 >>> 0x00000000)The system has been closed down" on a blue screen, just >>> after the Windows splash screen. After this, the computer reboots and >>> continues to do so time and time again. >>> I have found several references to this problem on the Internet >>> but mostly without the blue screen or, some with the blue screen have >>> been able to boot into safe mode but it does not work for me! >>> From my reading, it would appear to be due to windows update >>> 890859 which was installed just prior to installing SP3 but I cannot >>> get into the computer to delete this update... >>> >>> Any help would be much appreciated. >>> >>> DD >>> > Thanks for your suggestions, the reason the updates were so old was > because the computer has not been connected to the internet very often > and when it was, I don't think she would have known enough to download > and install the updates. The windows update yellow shield was in the > task tray when I first booted it up. I installed those that were already > on the computer and then went into windows updates to find if there were > any more, the only one on offer was SP3 which I downloaded and > installed. It asked me to restart the computer and that is where it all > started. > I tried to boot it up with my own Win XP disc but all I got was a > series of multicoloured lines so I guess I am going to have to ask for > the original disk? [fingers crossed]. I will post my progress. > > Thanks again DD > I have tried the disc that came with the computer, an original Windows disk and it will not even boot up from that, it does not come up with the menu for installation etc. Any ideas? DD
Guest Gerry Posted June 12, 2008 Posted June 12, 2008 Re: Stop C000021a {fatal system error } .... DD It would help if you were to post a complete copy of the Stop Error message. Disable automatic restart on system failure. This should help by allowing time to write down the STOP code properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck box before Automatically Restart. Do not re-enable automatic restart on system failure until you have resolved the problem. Check for variants of the Stop Error message. An alternative is to keep pressing the F8 key during Start-Up and select option - Disable automatic restart on system failure. If you are using a wireless keyboard and the F8 key does not work substitute a wired keyboard and mouse for this exercise only. Background information on Stop Error code: http://msdn2.microsoft.com/en-us/library/ms797159.aspx This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised. Security can no longer be guaranteed. Because Win XP can't run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur as a result of malware infestation or when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders. http://aumha.org/a/stop.htm -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ DD wrote: > DD wrote: >> Andrew E. wrote: >>> That update is over 2 years old,if that was just installed,then >>> where are the rest of the xp updates that should already be on the >>> OS.Try booting to xp cd,recovery,in recovery type:Fixboot >>> Type:CHKDSK C: /R When its thru,type:EXIT Let xp start. >>> >>> "DD" wrote: >>> >>>> I have successfully installed SP3 on two computers running XP Home >>>> and with such confidence I offered to install it for my >>>> granddaughter on her XP computer. Unfortunately I got the error >>>> message "Stop: C000021a {fatal system error} status of oxc 000012f >>>> (0x00000000 0x00000000)The system has been closed down" on a blue >>>> screen, just after the Windows splash screen. After this, the >>>> computer reboots and continues to do so time and time again. >>>> I have found several references to this problem on the Internet >>>> but mostly without the blue screen or, some with the blue screen >>>> have been able to boot into safe mode but it does not work for me! >>>> From my reading, it would appear to be due to windows update >>>> 890859 which was installed just prior to installing SP3 but I >>>> cannot get into the computer to delete this update... >>>> >>>> Any help would be much appreciated. >>>> >>>> DD >>>> >> Thanks for your suggestions, the reason the updates were so old >> was because the computer has not been connected to the internet very >> often and when it was, I don't think she would have known enough to >> download and install the updates. The windows update yellow shield >> was in the task tray when I first booted it up. I installed those >> that were already on the computer and then went into windows updates >> to find if there were any more, the only one on offer was SP3 which >> I downloaded and installed. It asked me to restart the computer and >> that is where it all started. >> I tried to boot it up with my own Win XP disc but all I got was a >> series of multicoloured lines so I guess I am going to have to ask >> for the original disk? [fingers crossed]. I will post my progress. >> >> Thanks again DD >> > I have tried the disc that came with the computer, an original Windows > disk and it will not even boot up from that, it does not come up with > the menu for installation etc. Any ideas? > > DD
Guest DD Posted June 12, 2008 Posted June 12, 2008 Re: Stop C000021a {fatal system error } .... Gerry wrote: > DD > > It would help if you were to post a complete copy of the Stop Error > message. > > Disable automatic restart on system failure. This should help by > allowing time to write down the STOP code properly. Right click on > the My Computer icon on the Desktop and select Properties, Advanced, > Start-Up and Recovery, System Failure and uncheck box before > Automatically Restart. > > Do not re-enable automatic restart on system failure until you have > resolved the problem. Check for variants of the Stop Error message. > > An alternative is to keep pressing the F8 key during Start-Up and select > option - Disable automatic restart on system failure. > > If you are using a wireless keyboard and the F8 key does not work > substitute a wired keyboard and mouse for this exercise only. > > Background information on Stop Error code: > http://msdn2.microsoft.com/en-us/library/ms797159.aspx > > This occurs when Windows switches into kernel mode and a user-mode > subsystem, such as Winlogon or the Client Server Runtime Subsystem > (CSRSS), is compromised. Security can no longer be guaranteed. Because > Win XP can't run without Winlogon or CSRSS, this is one of the few > situations where the failure of a user-mode service can cause the system > to stop responding. This Stop message also can occur as a result of > malware infestation or when the computer is restarted after a system > administrator has modified permissions so that the SYSTEM account no > longer has adequate permissions to access system files and folders. > http://aumha.org/a/stop.htm > Thanks for your interest! It is now a bit late for a 73 year old to write a detailed description of the problem so I will post another message in the morning [sydney time]. I should point out that I have tried the original windows CD in an effort to get some activity but the CD is ignored, I am unable to get past the windows splash screen with the Windows XP logo. Thanks again for your interest... DD
Guest John John (MVP) Posted June 12, 2008 Posted June 12, 2008 Re: Stop C000021a {fatal system error } .... DD wrote: > I have successfully installed SP3 on two computers running XP Home and > with such confidence I offered to install it for my granddaughter on her > XP computer. Unfortunately I got the error message "Stop: C000021a > {fatal system error} status of oxc 000012f (0x00000000 0x00000000)The > system has been closed down" on a blue screen, just after the Windows > splash screen. After this, the computer reboots and continues to do so > time and time again. > I have found several references to this problem on the Internet but > mostly without the blue screen or, some with the blue screen have been > able to boot into safe mode but it does not work for me! > From my reading, it would appear to be due to windows update 890859 > which was installed just prior to installing SP3 but I cannot get into > the computer to delete this update... > > Any help would be much appreciated. Description of the Windows XP Recovery Console http://support.microsoft.com/kb/314058 How to remove Windows XP Service Pack 3 from your computer http://support.microsoft.com/kb/950249 Much the same for hotfixes: To uninstall hotfixes from the Recovery Console navigate to the hotfix's spuninst directory and use the BATCH command to process the uninstall routine. Example: cd %systemroot%\$NtUninstallKBnnnnnn$\spuninst (or simply: cd $NtUninstallKBnnnnnn$\spuninst ) where KBnnnnnn is the number of the hotfix, example: KB123456$ then issue: batch spuninst.txt If you don't have a real XP CD you will need to use another method to launch the Recovery Console: How to obtain Windows XP Setup boot disks http://support.microsoft.com/kb/310994 http://www.webtree.ca/windowsxp/repair_xp.htm Look for: How To Create a bootable CD to access the Recovery Console - this 7Mb .iso will give you a bootable Recovery Console rather than using the 6 floppy set above. Unzip and burn the .ISO file to disc. John
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