Guest gracetai Posted June 15, 2008 Posted June 15, 2008 Tried to clean my other pc with Housecall(on line) and apparently Housecall unable to clean it. Any safe cleaner that I can use? Will Norton Antivirus be able to do the job? Thanks
Guest PA Bear [MS MVP] Posted June 15, 2008 Posted June 15, 2008 Re: Troj_zermol.ch, _zlob.aor No anti-virus or anti-spyware application, used alone or in combination, will be able to detect and remove a ZLOB infection (or the Vundo and SDBot infections that come along for the ride or the rootkit that protects the whole shebang). Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30, or other appropriate forums for review by an expert in such matters, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. gracetai wrote: > Tried to clean my other pc with Housecall(on line) and apparently > Housecall > unable to clean it. Any safe cleaner that I can use? Will Norton Antivirus > be able to do the job? Thanks
Guest DL Posted June 15, 2008 Posted June 15, 2008 Re: Troj_zermol.ch, _zlob.aor You can run Norton on line scan. Also try SpyBot, Adaware, MS Defender - all free "gracetai" <gracetai@discussions.microsoft.com> wrote in message news:777159E2-2D6A-4183-A016-7A89A933522F@microsoft.com... > Tried to clean my other pc with Housecall(on line) and apparently > Housecall > unable to clean it. Any safe cleaner that I can use? Will Norton Antivirus > be > able to do the job? Thanks
Guest David H. Lipman Posted June 15, 2008 Posted June 15, 2008 Re: Troj_zermol.ch, _zlob.aor From: "gracetai" <gracetai@discussions.microsoft.com> | Tried to clean my other pc with Housecall(on line) and apparently Housecall | unable to clean it. Any safe cleaner that I can use? Will Norton Antivirus be | able to do the job? Thanks Plaese follow PA Bear's advice. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
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