Help! Earthlink Uninstall Killed Dial-Up Communication

[Guest C. Collings]

My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after

buying her this new machine, her ISP of 6 years was sold to Earthlink.

Consequently, her 1-yr prepaid internet service went with it. When her

prepaid service was about to expire, I set her up with service from PeoplePC.

The Earthlink and PeoplePC software kept fighting for control, so I disable

all of the Earthlink software from executing -- problem solved. So, a few

months later, the PeoplePC homepage occasionally doesn't load properly - too

much scripting I think.

 

She calls me PeoplePC for Tech support rather me (default Tech support).

PeoplePC tells here she must have the latest browser software. I'm not

buying it --why would she have to have IE 7?

 

So, one day she calls my sister (backup tech support), and via phone they

uninstall Earthlink (or at least a portion of it). Now, we she tries to

connect to PeoplePC, the modem dials and connects successfully - but nothing

can get through (IE, firefox, Outlook). Due to some other Earthlink error

message still being received, I walk her through a complete unistall of

Earthlink (and it's shovelware) - still won't connect.

 

Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

Earthlink deleted a file needed by PeoplePC (since they're now owned by

Earthlink and use similar software) -- nope, still won't connect.

 

Now, we've installed Symantec (anti-virus & firewall) and turned on the

Windows firewall (just in case). Same dang thing!!! Dial-up will connect

to PeoplePC and my own personal ISP, but nothing can get through (IE,

FireFox, Outlook)...

 

Anyone seen this before or have a suggestion how to fix this ? (I'm not a

fan of System Restore).

 

Thanks,

C. Collings

[Guest Big_Al]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

C. Collings wrote:

> My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after

> buying her this new machine, her ISP of 6 years was sold to Earthlink.

> Consequently, her 1-yr prepaid internet service went with it. When her

> prepaid service was about to expire, I set her up with service from PeoplePC.

> The Earthlink and PeoplePC software kept fighting for control, so I disable

> all of the Earthlink software from executing -- problem solved. So, a few

> months later, the PeoplePC homepage occasionally doesn't load properly - too

> much scripting I think.

>

> She calls me PeoplePC for Tech support rather me (default Tech support).

> PeoplePC tells here she must have the latest browser software. I'm not

> buying it --why would she have to have IE 7?

>

> So, one day she calls my sister (backup tech support), and via phone they

> uninstall Earthlink (or at least a portion of it). Now, we she tries to

> connect to PeoplePC, the modem dials and connects successfully - but nothing

> can get through (IE, firefox, Outlook). Due to some other Earthlink error

> message still being received, I walk her through a complete unistall of

> Earthlink (and it's shovelware) - still won't connect.

>

> Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

> Earthlink deleted a file needed by PeoplePC (since they're now owned by

> Earthlink and use similar software) -- nope, still won't connect.

>

> Now, we've installed Symantec (anti-virus & firewall) and turned on the

> Windows firewall (just in case). Same dang thing!!! Dial-up will connect

> to PeoplePC and my own personal ISP, but nothing can get through (IE,

> FireFox, Outlook)...

>

> Anyone seen this before or have a suggestion how to fix this ? (I'm not a

> fan of System Restore).

>

> Thanks,

> C. Collings

>

A bit off topic, maybe, but in all my years of internet, even the dial

up days, I've never loaded any software for connection. Windows allows

you to make a dial up connection and put in a phone #. End of job.

My question is, is there really software needed for PeoplePC or is this

just another (excuse the wording) dumb user install/setup program.

 

My cable company has the same issue, yet when they came in and installed

the modem, I just sat at the PC and made the internet connection without

their software. It works. Duh. Its DHCP.

 

Just a thought. Not sure how much network setup you know.

[Guest Richard in AZ]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

 

"Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl...

| C. Collings wrote:

| > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after

| > buying her this new machine, her ISP of 6 years was sold to Earthlink.

| > Consequently, her 1-yr prepaid internet service went with it. When her

| > prepaid service was about to expire, I set her up with service from PeoplePC.

| > The Earthlink and PeoplePC software kept fighting for control, so I disable

| > all of the Earthlink software from executing -- problem solved. So, a few

| > months later, the PeoplePC homepage occasionally doesn't load properly - too

| > much scripting I think.

| >

| > She calls me PeoplePC for Tech support rather me (default Tech support).

| > PeoplePC tells here she must have the latest browser software. I'm not

| > buying it --why would she have to have IE 7?

| >

| > So, one day she calls my sister (backup tech support), and via phone they

| > uninstall Earthlink (or at least a portion of it). Now, we she tries to

| > connect to PeoplePC, the modem dials and connects successfully - but nothing

| > can get through (IE, firefox, Outlook). Due to some other Earthlink error

| > message still being received, I walk her through a complete unistall of

| > Earthlink (and it's shovelware) - still won't connect.

| >

| > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

| > Earthlink deleted a file needed by PeoplePC (since they're now owned by

| > Earthlink and use similar software) -- nope, still won't connect.

| >

| > Now, we've installed Symantec (anti-virus & firewall) and turned on the

| > Windows firewall (just in case). Same dang thing!!! Dial-up will connect

| > to PeoplePC and my own personal ISP, but nothing can get through (IE,

| > FireFox, Outlook)...

| >

| > Anyone seen this before or have a suggestion how to fix this ? (I'm not a

| > fan of System Restore).

| >

| > Thanks,

| > C. Collings

| >

| A bit off topic, maybe, but in all my years of internet, even the dial

| up days, I've never loaded any software for connection. Windows allows

| you to make a dial up connection and put in a phone #. End of job.

| My question is, is there really software needed for PeoplePC or is this

| just another (excuse the wording) dumb user install/setup program.

|

| My cable company has the same issue, yet when they came in and installed

| the modem, I just sat at the PC and made the internet connection without

| their software. It works. Duh. Its DHCP.

|

| Just a thought. Not sure how much network setup you know.

 

PeoplePC uses a proprietary dial-up program (and it is required to connect to them).

I do not recommend any of the following ISPs for this type of problem:

PeoplePC, NetZero, Earthlink, AOL, MSN.

 

Now for the OP's fix. Search for a program called "winsockfix"

Run it and you should be able to surf when you get connected again.

 

I have no association with the following ISP, but fine there service to be excellent for my

customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service

for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

[Guest Big_Al]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

Richard in AZ wrote:

> "Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl...

> | C. Collings wrote:

> | > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after

> | > buying her this new machine, her ISP of 6 years was sold to Earthlink.

> | > Consequently, her 1-yr prepaid internet service went with it. When her

> | > prepaid service was about to expire, I set her up with service from PeoplePC.

> | > The Earthlink and PeoplePC software kept fighting for control, so I disable

> | > all of the Earthlink software from executing -- problem solved. So, a few

> | > months later, the PeoplePC homepage occasionally doesn't load properly - too

> | > much scripting I think.

> | >

> | > She calls me PeoplePC for Tech support rather me (default Tech support).

> | > PeoplePC tells here she must have the latest browser software. I'm not

> | > buying it --why would she have to have IE 7?

> | >

> | > So, one day she calls my sister (backup tech support), and via phone they

> | > uninstall Earthlink (or at least a portion of it). Now, we she tries to

> | > connect to PeoplePC, the modem dials and connects successfully - but nothing

> | > can get through (IE, firefox, Outlook). Due to some other Earthlink error

> | > message still being received, I walk her through a complete unistall of

> | > Earthlink (and it's shovelware) - still won't connect.

> | >

> | > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

> | > Earthlink deleted a file needed by PeoplePC (since they're now owned by

> | > Earthlink and use similar software) -- nope, still won't connect.

> | >

> | > Now, we've installed Symantec (anti-virus & firewall) and turned on the

> | > Windows firewall (just in case). Same dang thing!!! Dial-up will connect

> | > to PeoplePC and my own personal ISP, but nothing can get through (IE,

> | > FireFox, Outlook)...

> | >

> | > Anyone seen this before or have a suggestion how to fix this ? (I'm not a

> | > fan of System Restore).

> | >

> | > Thanks,

> | > C. Collings

> | >

> | A bit off topic, maybe, but in all my years of internet, even the dial

> | up days, I've never loaded any software for connection. Windows allows

> | you to make a dial up connection and put in a phone #. End of job.

> | My question is, is there really software needed for PeoplePC or is this

> | just another (excuse the wording) dumb user install/setup program.

> |

> | My cable company has the same issue, yet when they came in and installed

> | the modem, I just sat at the PC and made the internet connection without

> | their software. It works. Duh. Its DHCP.

> |

> | Just a thought. Not sure how much network setup you know.

>

> PeoplePC uses a proprietary dial-up program (and it is required to connect to them).

> I do not recommend any of the following ISPs for this type of problem:

> PeoplePC, NetZero, Earthlink, AOL, MSN.

>

> Now for the OP's fix. Search for a program called "winsockfix"

> Run it and you should be able to surf when you get connected again.

>

> I have no association with the following ISP, but fine there service to be excellent for my

> customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service

> for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

>

>

I knew about AOL, and could only assume that PeoplePC might have the

same type of setup. Thanks

[Guest C. Collings]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

 

 

"Richard in AZ" wrote:

>

> "Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl...

> | C. Collings wrote:

> | > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after

> | > buying her this new machine, her ISP of 6 years was sold to Earthlink.

> | > Consequently, her 1-yr prepaid internet service went with it. When her

> | > prepaid service was about to expire, I set her up with service from PeoplePC.

> | > The Earthlink and PeoplePC software kept fighting for control, so I disable

> | > all of the Earthlink software from executing -- problem solved. So, a few

> | > months later, the PeoplePC homepage occasionally doesn't load properly - too

> | > much scripting I think.

> | >

> | > She calls me PeoplePC for Tech support rather me (default Tech support).

> | > PeoplePC tells here she must have the latest browser software. I'm not

> | > buying it --why would she have to have IE 7?

> | >

> | > So, one day she calls my sister (backup tech support), and via phone they

> | > uninstall Earthlink (or at least a portion of it). Now, we she tries to

> | > connect to PeoplePC, the modem dials and connects successfully - but nothing

> | > can get through (IE, firefox, Outlook). Due to some other Earthlink error

> | > message still being received, I walk her through a complete unistall of

> | > Earthlink (and it's shovelware) - still won't connect.

> | >

> | > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

> | > Earthlink deleted a file needed by PeoplePC (since they're now owned by

> | > Earthlink and use similar software) -- nope, still won't connect.

> | >

> | > Now, we've installed Symantec (anti-virus & firewall) and turned on the

> | > Windows firewall (just in case). Same dang thing!!! Dial-up will connect

> | > to PeoplePC and my own personal ISP, but nothing can get through (IE,

> | > FireFox, Outlook)...

> | >

> | > Anyone seen this before or have a suggestion how to fix this ? (I'm not a

> | > fan of System Restore).

> | >

> | > Thanks,

> | > C. Collings

> | >

> | A bit off topic, maybe, but in all my years of internet, even the dial

> | up days, I've never loaded any software for connection. Windows allows

> | you to make a dial up connection and put in a phone #. End of job.

> | My question is, is there really software needed for PeoplePC or is this

> | just another (excuse the wording) dumb user install/setup program.

> |

> | My cable company has the same issue, yet when they came in and installed

> | the modem, I just sat at the PC and made the internet connection without

> | their software. It works. Duh. Its DHCP.

> |

> | Just a thought. Not sure how much network setup you know.

>

> PeoplePC uses a proprietary dial-up program (and it is required to connect to them).

> I do not recommend any of the following ISPs for this type of problem:

> PeoplePC, NetZero, Earthlink, AOL, MSN.

>

> Now for the OP's fix. Search for a program called "winsockfix"

> Run it and you should be able to surf when you get connected again.

>

> I have no association with the following ISP, but fine there service to be excellent for my

> customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service

> for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)

>

 

 

Richard, Thanks for the tip. I'll give my Mom a call tonight and see if it

works.

[Guest mae]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

 

"Richard in AZ" <me@mailinator.com> wrote in message

news:etmVP68zIHA.1236@TK2MSFTNGP02.phx.gbl...

 

| | PeoplePC uses a proprietary dial-up program (and it is required to

connect to them).

| I do not recommend any of the following ISPs for this type of problem:

| PeoplePC, NetZero, Earthlink, AOL, MSN.

 

Not required for MSN connection. You can use plain old DUN.

 

mae

[Guest Allan]

Re: Help! Earthlink Uninstall Killed Dial-Up Communication

 

 

"C. Collings" <CCollings@discussions.microsoft.com> wrote in message

news:373CB7BF-7646-4FA2-B0C0-222179A77086@microsoft.com...

> My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly

> after

> buying her this new machine, her ISP of 6 years was sold to Earthlink.

> Consequently, her 1-yr prepaid internet service went with it. When her

> prepaid service was about to expire, I set her up with service from

> PeoplePC.

> The Earthlink and PeoplePC software kept fighting for control, so I

> disable

> all of the Earthlink software from executing -- problem solved. So, a

> few

> months later, the PeoplePC homepage occasionally doesn't load properly -

> too

> much scripting I think.

>

> She calls me PeoplePC for Tech support rather me (default Tech support).

> PeoplePC tells here she must have the latest browser software. I'm not

> buying it --why would she have to have IE 7?

>

> So, one day she calls my sister (backup tech support), and via phone they

> uninstall Earthlink (or at least a portion of it). Now, we she tries to

> connect to PeoplePC, the modem dials and connects successfully - but

> nothing

> can get through (IE, firefox, Outlook). Due to some other Earthlink error

> message still being received, I walk her through a complete unistall of

> Earthlink (and it's shovelware) - still won't connect.

>

> Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps

> Earthlink deleted a file needed by PeoplePC (since they're now owned by

> Earthlink and use similar software) -- nope, still won't connect.

>

> Now, we've installed Symantec (anti-virus & firewall) and turned on the

> Windows firewall (just in case). Same dang thing!!! Dial-up will

> connect

> to PeoplePC and my own personal ISP, but nothing can get through (IE,

> FireFox, Outlook)...

>

> Anyone seen this before or have a suggestion how to fix this ? (I'm not

> a

> fan of System Restore).

Try reinstalling the Earthlink TA software , restart and immediately

uninstall it using Add/Remove Programs. Maybe it was not cleanly

uninstalled. Then reinstall the PeoplePC software and see if that helps.

 

--

Allan