Guest C. Collings Posted June 16, 2008 Posted June 16, 2008 My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after buying her this new machine, her ISP of 6 years was sold to Earthlink. Consequently, her 1-yr prepaid internet service went with it. When her prepaid service was about to expire, I set her up with service from PeoplePC. The Earthlink and PeoplePC software kept fighting for control, so I disable all of the Earthlink software from executing -- problem solved. So, a few months later, the PeoplePC homepage occasionally doesn't load properly - too much scripting I think. She calls me PeoplePC for Tech support rather me (default Tech support). PeoplePC tells here she must have the latest browser software. I'm not buying it --why would she have to have IE 7? So, one day she calls my sister (backup tech support), and via phone they uninstall Earthlink (or at least a portion of it). Now, we she tries to connect to PeoplePC, the modem dials and connects successfully - but nothing can get through (IE, firefox, Outlook). Due to some other Earthlink error message still being received, I walk her through a complete unistall of Earthlink (and it's shovelware) - still won't connect. Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps Earthlink deleted a file needed by PeoplePC (since they're now owned by Earthlink and use similar software) -- nope, still won't connect. Now, we've installed Symantec (anti-virus & firewall) and turned on the Windows firewall (just in case). Same dang thing!!! Dial-up will connect to PeoplePC and my own personal ISP, but nothing can get through (IE, FireFox, Outlook)... Anyone seen this before or have a suggestion how to fix this ? (I'm not a fan of System Restore). Thanks, C. Collings
Guest Big_Al Posted June 16, 2008 Posted June 16, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication C. Collings wrote: > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after > buying her this new machine, her ISP of 6 years was sold to Earthlink. > Consequently, her 1-yr prepaid internet service went with it. When her > prepaid service was about to expire, I set her up with service from PeoplePC. > The Earthlink and PeoplePC software kept fighting for control, so I disable > all of the Earthlink software from executing -- problem solved. So, a few > months later, the PeoplePC homepage occasionally doesn't load properly - too > much scripting I think. > > She calls me PeoplePC for Tech support rather me (default Tech support). > PeoplePC tells here she must have the latest browser software. I'm not > buying it --why would she have to have IE 7? > > So, one day she calls my sister (backup tech support), and via phone they > uninstall Earthlink (or at least a portion of it). Now, we she tries to > connect to PeoplePC, the modem dials and connects successfully - but nothing > can get through (IE, firefox, Outlook). Due to some other Earthlink error > message still being received, I walk her through a complete unistall of > Earthlink (and it's shovelware) - still won't connect. > > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps > Earthlink deleted a file needed by PeoplePC (since they're now owned by > Earthlink and use similar software) -- nope, still won't connect. > > Now, we've installed Symantec (anti-virus & firewall) and turned on the > Windows firewall (just in case). Same dang thing!!! Dial-up will connect > to PeoplePC and my own personal ISP, but nothing can get through (IE, > FireFox, Outlook)... > > Anyone seen this before or have a suggestion how to fix this ? (I'm not a > fan of System Restore). > > Thanks, > C. Collings > A bit off topic, maybe, but in all my years of internet, even the dial up days, I've never loaded any software for connection. Windows allows you to make a dial up connection and put in a phone #. End of job. My question is, is there really software needed for PeoplePC or is this just another (excuse the wording) dumb user install/setup program. My cable company has the same issue, yet when they came in and installed the modem, I just sat at the PC and made the internet connection without their software. It works. Duh. Its DHCP. Just a thought. Not sure how much network setup you know.
Guest Richard in AZ Posted June 16, 2008 Posted June 16, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication "Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl... | C. Collings wrote: | > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after | > buying her this new machine, her ISP of 6 years was sold to Earthlink. | > Consequently, her 1-yr prepaid internet service went with it. When her | > prepaid service was about to expire, I set her up with service from PeoplePC. | > The Earthlink and PeoplePC software kept fighting for control, so I disable | > all of the Earthlink software from executing -- problem solved. So, a few | > months later, the PeoplePC homepage occasionally doesn't load properly - too | > much scripting I think. | > | > She calls me PeoplePC for Tech support rather me (default Tech support). | > PeoplePC tells here she must have the latest browser software. I'm not | > buying it --why would she have to have IE 7? | > | > So, one day she calls my sister (backup tech support), and via phone they | > uninstall Earthlink (or at least a portion of it). Now, we she tries to | > connect to PeoplePC, the modem dials and connects successfully - but nothing | > can get through (IE, firefox, Outlook). Due to some other Earthlink error | > message still being received, I walk her through a complete unistall of | > Earthlink (and it's shovelware) - still won't connect. | > | > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps | > Earthlink deleted a file needed by PeoplePC (since they're now owned by | > Earthlink and use similar software) -- nope, still won't connect. | > | > Now, we've installed Symantec (anti-virus & firewall) and turned on the | > Windows firewall (just in case). Same dang thing!!! Dial-up will connect | > to PeoplePC and my own personal ISP, but nothing can get through (IE, | > FireFox, Outlook)... | > | > Anyone seen this before or have a suggestion how to fix this ? (I'm not a | > fan of System Restore). | > | > Thanks, | > C. Collings | > | A bit off topic, maybe, but in all my years of internet, even the dial | up days, I've never loaded any software for connection. Windows allows | you to make a dial up connection and put in a phone #. End of job. | My question is, is there really software needed for PeoplePC or is this | just another (excuse the wording) dumb user install/setup program. | | My cable company has the same issue, yet when they came in and installed | the modem, I just sat at the PC and made the internet connection without | their software. It works. Duh. Its DHCP. | | Just a thought. Not sure how much network setup you know. PeoplePC uses a proprietary dial-up program (and it is required to connect to them). I do not recommend any of the following ISPs for this type of problem: PeoplePC, NetZero, Earthlink, AOL, MSN. Now for the OP's fix. Search for a program called "winsockfix" Run it and you should be able to surf when you get connected again. I have no association with the following ISP, but fine there service to be excellent for my customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased)
Guest Big_Al Posted June 16, 2008 Posted June 16, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication Richard in AZ wrote: > "Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl... > | C. Collings wrote: > | > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after > | > buying her this new machine, her ISP of 6 years was sold to Earthlink. > | > Consequently, her 1-yr prepaid internet service went with it. When her > | > prepaid service was about to expire, I set her up with service from PeoplePC. > | > The Earthlink and PeoplePC software kept fighting for control, so I disable > | > all of the Earthlink software from executing -- problem solved. So, a few > | > months later, the PeoplePC homepage occasionally doesn't load properly - too > | > much scripting I think. > | > > | > She calls me PeoplePC for Tech support rather me (default Tech support). > | > PeoplePC tells here she must have the latest browser software. I'm not > | > buying it --why would she have to have IE 7? > | > > | > So, one day she calls my sister (backup tech support), and via phone they > | > uninstall Earthlink (or at least a portion of it). Now, we she tries to > | > connect to PeoplePC, the modem dials and connects successfully - but nothing > | > can get through (IE, firefox, Outlook). Due to some other Earthlink error > | > message still being received, I walk her through a complete unistall of > | > Earthlink (and it's shovelware) - still won't connect. > | > > | > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps > | > Earthlink deleted a file needed by PeoplePC (since they're now owned by > | > Earthlink and use similar software) -- nope, still won't connect. > | > > | > Now, we've installed Symantec (anti-virus & firewall) and turned on the > | > Windows firewall (just in case). Same dang thing!!! Dial-up will connect > | > to PeoplePC and my own personal ISP, but nothing can get through (IE, > | > FireFox, Outlook)... > | > > | > Anyone seen this before or have a suggestion how to fix this ? (I'm not a > | > fan of System Restore). > | > > | > Thanks, > | > C. Collings > | > > | A bit off topic, maybe, but in all my years of internet, even the dial > | up days, I've never loaded any software for connection. Windows allows > | you to make a dial up connection and put in a phone #. End of job. > | My question is, is there really software needed for PeoplePC or is this > | just another (excuse the wording) dumb user install/setup program. > | > | My cable company has the same issue, yet when they came in and installed > | the modem, I just sat at the PC and made the internet connection without > | their software. It works. Duh. Its DHCP. > | > | Just a thought. Not sure how much network setup you know. > > PeoplePC uses a proprietary dial-up program (and it is required to connect to them). > I do not recommend any of the following ISPs for this type of problem: > PeoplePC, NetZero, Earthlink, AOL, MSN. > > Now for the OP's fix. Search for a program called "winsockfix" > Run it and you should be able to surf when you get connected again. > > I have no association with the following ISP, but fine there service to be excellent for my > customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service > for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased) > > I knew about AOL, and could only assume that PeoplePC might have the same type of setup. Thanks
Guest C. Collings Posted June 16, 2008 Posted June 16, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication "Richard in AZ" wrote: > > "Big_Al" <BigAl@md.com> wrote in message news:uQbHLV7zIHA.3648@TK2MSFTNGP02.phx.gbl... > | C. Collings wrote: > | > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly after > | > buying her this new machine, her ISP of 6 years was sold to Earthlink. > | > Consequently, her 1-yr prepaid internet service went with it. When her > | > prepaid service was about to expire, I set her up with service from PeoplePC. > | > The Earthlink and PeoplePC software kept fighting for control, so I disable > | > all of the Earthlink software from executing -- problem solved. So, a few > | > months later, the PeoplePC homepage occasionally doesn't load properly - too > | > much scripting I think. > | > > | > She calls me PeoplePC for Tech support rather me (default Tech support). > | > PeoplePC tells here she must have the latest browser software. I'm not > | > buying it --why would she have to have IE 7? > | > > | > So, one day she calls my sister (backup tech support), and via phone they > | > uninstall Earthlink (or at least a portion of it). Now, we she tries to > | > connect to PeoplePC, the modem dials and connects successfully - but nothing > | > can get through (IE, firefox, Outlook). Due to some other Earthlink error > | > message still being received, I walk her through a complete unistall of > | > Earthlink (and it's shovelware) - still won't connect. > | > > | > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps > | > Earthlink deleted a file needed by PeoplePC (since they're now owned by > | > Earthlink and use similar software) -- nope, still won't connect. > | > > | > Now, we've installed Symantec (anti-virus & firewall) and turned on the > | > Windows firewall (just in case). Same dang thing!!! Dial-up will connect > | > to PeoplePC and my own personal ISP, but nothing can get through (IE, > | > FireFox, Outlook)... > | > > | > Anyone seen this before or have a suggestion how to fix this ? (I'm not a > | > fan of System Restore). > | > > | > Thanks, > | > C. Collings > | > > | A bit off topic, maybe, but in all my years of internet, even the dial > | up days, I've never loaded any software for connection. Windows allows > | you to make a dial up connection and put in a phone #. End of job. > | My question is, is there really software needed for PeoplePC or is this > | just another (excuse the wording) dumb user install/setup program. > | > | My cable company has the same issue, yet when they came in and installed > | the modem, I just sat at the PC and made the internet connection without > | their software. It works. Duh. Its DHCP. > | > | Just a thought. Not sure how much network setup you know. > > PeoplePC uses a proprietary dial-up program (and it is required to connect to them). > I do not recommend any of the following ISPs for this type of problem: > PeoplePC, NetZero, Earthlink, AOL, MSN. > > Now for the OP's fix. Search for a program called "winsockfix" > Run it and you should be able to surf when you get connected again. > > I have no association with the following ISP, but fine there service to be excellent for my > customers who want a low-cost dial up service. See http://www.ISP.com and choose their standard service > for $9.95 per month. (The dial-up highspeed is not really highspeed and should not be purchased) > Richard, Thanks for the tip. I'll give my Mom a call tonight and see if it works.
Guest mae Posted June 18, 2008 Posted June 18, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication "Richard in AZ" <me@mailinator.com> wrote in message news:etmVP68zIHA.1236@TK2MSFTNGP02.phx.gbl... | | PeoplePC uses a proprietary dial-up program (and it is required to connect to them). | I do not recommend any of the following ISPs for this type of problem: | PeoplePC, NetZero, Earthlink, AOL, MSN. Not required for MSN connection. You can use plain old DUN. mae
Guest Allan Posted June 22, 2008 Posted June 22, 2008 Re: Help! Earthlink Uninstall Killed Dial-Up Communication "C. Collings" <CCollings@discussions.microsoft.com> wrote in message news:373CB7BF-7646-4FA2-B0C0-222179A77086@microsoft.com... > My mother is running a Dell PC with Windows MCE 2005 w/ IE 6. Shortly > after > buying her this new machine, her ISP of 6 years was sold to Earthlink. > Consequently, her 1-yr prepaid internet service went with it. When her > prepaid service was about to expire, I set her up with service from > PeoplePC. > The Earthlink and PeoplePC software kept fighting for control, so I > disable > all of the Earthlink software from executing -- problem solved. So, a > few > months later, the PeoplePC homepage occasionally doesn't load properly - > too > much scripting I think. > > She calls me PeoplePC for Tech support rather me (default Tech support). > PeoplePC tells here she must have the latest browser software. I'm not > buying it --why would she have to have IE 7? > > So, one day she calls my sister (backup tech support), and via phone they > uninstall Earthlink (or at least a portion of it). Now, we she tries to > connect to PeoplePC, the modem dials and connects successfully - but > nothing > can get through (IE, firefox, Outlook). Due to some other Earthlink error > message still being received, I walk her through a complete unistall of > Earthlink (and it's shovelware) - still won't connect. > > Next, we uninstalled PeoplePC and reinstalled it -- thinking perhaps > Earthlink deleted a file needed by PeoplePC (since they're now owned by > Earthlink and use similar software) -- nope, still won't connect. > > Now, we've installed Symantec (anti-virus & firewall) and turned on the > Windows firewall (just in case). Same dang thing!!! Dial-up will > connect > to PeoplePC and my own personal ISP, but nothing can get through (IE, > FireFox, Outlook)... > > Anyone seen this before or have a suggestion how to fix this ? (I'm not > a > fan of System Restore). Try reinstalling the Earthlink TA software , restart and immediately uninstall it using Add/Remove Programs. Maybe it was not cleanly uninstalled. Then reinstall the PeoplePC software and see if that helps. -- Allan
Recommended Posts