fanny poker Posted April 29, 2011 Posted April 29, 2011 I have an XP Home edition on my Medion Computer. I recently installed a Cannon 4400F Scanner and now the Computer will not shut down automaticly---it will log off etc--but I have to switch off at the mains. I have reinstalled the Scanner several times but with no success That apart everything is working fine. Can anyone advise ? Quote
RandyL Posted April 29, 2011 Posted April 29, 2011 Hi. It does sound like the scanner is the issue since it shuts down properly when you uninstall the software. It might be that the software is running in the background. If a program is running that can sometimes prevent a Windows based computer from shutting down. Let's see if some of the software is running at startup which is not a neccessary thing but manufacturers like to do that. Go to Start>Run and type msconfig Click the startup tab. Look for any items related to the scanner and uncheck or untic them. Click apply, ok, etc. Restart the computer for the changes to take effect then try a normal shutdown. Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
fanny poker Posted April 30, 2011 Author Posted April 30, 2011 Thanks for the info---but there appears to be nothing relating to the scanner there It is currently set to selective start up. Quote
RandyL Posted April 30, 2011 Posted April 30, 2011 Can you please verify that it shuts down correctly with the software uninstalled? Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
fanny poker Posted May 1, 2011 Author Posted May 1, 2011 Yes --when the Scanner is removed it shuts down as normal Quote
RandyL Posted May 1, 2011 Posted May 1, 2011 It might be worth checking if all the drivers and software are the latest version. http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_4400f#DriversAndSoftware Quote We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.Get help with computer problems. Join Free PC Help here Donations are welcome. Read Here
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