Dell D630 cannot hot undock "nicely"

[Guest Audrey]

I have multiple users with dual monitor display settings using the Dell D630.

When they try to hot undock (which this model is supposed to be able to do),

either by going to the start menu undock button, or by pressing the undock

request button on the dock, everything looks like it goes fine until they try

to remove the computer from the dock. The new hardware install/uninstall goes

crazy, the display flickers, then goes dark. It will sit there with no

display until you cold boot the system. Everything is fine after that, but I

have users that dock and undock 10+ times throughout the day! Shutting down

everytime is just not feasible.

 

I have been on with Dell many times over the last few weeks, updated the

bios, video drivers, hardware profiles, etc. And still the best they could

come up with is to shut down before undocking. They say it is an XP thing. My

Vista users do not have this issue.

 

Please help!?! I don't know what else to try...