Guest David Brown Posted June 17, 2008 Posted June 17, 2008 We are using Terminal Services on Windows Server 2003. I have a user with and HP 3015 AIO printer on their laptop. When connected to the terminal server she can not user the printer from terminal service because it is not available. Other users have access to their local printer from Terminal Services. This user needs to print to their local printer. Any help would be appreciated. Thanks, -David
Guest Callileah Posted June 18, 2008 Posted June 18, 2008 RE: Printer on PC not available from TS June 18, 2008 Dear David, If the User is accessing the TS Server with Windows Remote Desktop Application, then they need to "Edit" the Remote Desktop configuration to allow access to the local (their laptop) printer. Your User's probelm is not TS related, it's the Remote Desktop app config that is the issue. How: I'll assume the User has a Remote Desktop icon on their laptop's desktop. 1. Right click the RD icon, and select "Edit". 2. Click on the "local resources" tab. 3. Put a checkmark in the check box for "Printers" 4. Go to the "General" tab and click the "Save As" button. Follow instructions... If the User doesn't have a pre-configured icon already, create a new one and apply the steps above when doing so. This should solve your problem. -- Thanks, Cal Help Desk Admin NY-NJ Trail Conference "Connecting People with Nature since 1920" "David Brown" wrote: > We are using Terminal Services on Windows Server 2003. I have a user with > and HP 3015 AIO printer on their laptop. When connected to the terminal > server she can not user the printer from terminal service because it is not > available. Other users have access to their local printer from Terminal > Services. This user needs to print to their local printer. Any help would > be appreciated. > Thanks, > -David > > >
Guest Vera Noest [MVP] Posted June 18, 2008 Posted June 18, 2008 RE: Printer on PC not available from TS I doubt that enabling printer redirection will solve the problem, since the OP obviously knows about printer redirection (it's working for other users) David, by all means check the printer redirection setting, but the most likely reason is that the server doesn't have a driver for this printer model. You can verify this by checking the EventLog on the server at the time that the user connects to the TS. You should see Events 1111, 1105, and 1106. Now please don't rush and download and install the printer driver on the Terminal Server! You have a bigger problem than just a missing driver. All-In-One printers are generally *not* TS- compatible, and their drivers are known to crash the printer spooler or the whole server. HP publishes detailed information about which printer drivers are TS compatible and which not. Unfortunately, you don't give the full model of the printer, so I'm not able to verify it's compatibility state, but chances are that it isn't compatible. You can check for yourself here: HP Printers Supported in Citrix MetaFrame Presentation and Terminal Server Environments http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp? objectID=c00213455 What you can do is map the printer to a native driver, by following the instructions in this article: 239088 - Windows 2000 or Windows Server 2003 Terminal Services server logs events 1111, 1105, and 1106 http://support.microsoft.com/?kbid=239088 or define a fallback printer on the server. But be aware that the most you can get out of this printer is plain text, if it will work at all. AIO printers are just no good in a TS environment. _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?Q2FsbGlsZWFo?= <Callileah@discussions.microsoft.com> wrote on 18 jun 2008 in microsoft.public.windows.terminal_services: > June 18, 2008 > > Dear David, > > If the User is accessing the TS Server with Windows Remote > Desktop > Application, then they need to "Edit" the Remote Desktop > configuration to allow access to the local (their laptop) > printer. Your User's probelm is not TS related, it's the Remote > Desktop app config that is the issue. > > How: I'll assume the User has a Remote Desktop icon on their > laptop's desktop. 1. Right click the RD icon, and select "Edit". > 2. Click on the "local resources" tab. > 3. Put a checkmark in the check box for "Printers" > 4. Go to the "General" tab and click the "Save As" button. > Follow instructions... > > If the User doesn't have a pre-configured icon already, create a > new one and apply the steps above when doing so. > > This should solve your problem.
Guest David Brown Posted June 18, 2008 Posted June 18, 2008 Re: Printer on PC not available from TS Great information. Thanks. I did load the non AIO driver for the HP Laserjet 3015 but as you have said it did not fix the problem. Thanks again for the great information everyone. -David "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message news:Xns9AC1AF8326C25veranoesthemutforsse@207.46.248.16... >I doubt that enabling printer redirection will solve the problem, > since the OP obviously knows about printer redirection (it's > working for other users) > > David, by all means check the printer redirection setting, but the > most likely reason is that the server doesn't have a driver for > this printer model. You can verify this by checking the EventLog on > the server at the time that the user connects to the TS. You should > see Events 1111, 1105, and 1106. > > Now please don't rush and download and install the printer driver > on the Terminal Server! You have a bigger problem than just a > missing driver. All-In-One printers are generally *not* TS- > compatible, and their drivers are known to crash the printer > spooler or the whole server. > HP publishes detailed information about which printer drivers are > TS compatible and which not. Unfortunately, you don't give the full > model of the printer, so I'm not able to verify it's compatibility > state, but chances are that it isn't compatible. > You can check for yourself here: > > HP Printers Supported in Citrix MetaFrame Presentation and Terminal > Server Environments > http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp? > objectID=c00213455 > > What you can do is map the printer to a native driver, by following > the instructions in this article: > > 239088 - Windows 2000 or Windows Server 2003 Terminal Services > server logs events 1111, 1105, and 1106 > http://support.microsoft.com/?kbid=239088 > > or define a fallback printer on the server. > > But be aware that the most you can get out of this printer is plain > text, if it will work at all. AIO printers are just no good in a TS > environment. > _________________________________________________________ > Vera Noest > MCSE, CCEA, Microsoft MVP - Terminal Server > TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___ > > =?Utf-8?B?Q2FsbGlsZWFo?= <Callileah@discussions.microsoft.com> > wrote on 18 jun 2008 in > microsoft.public.windows.terminal_services: > >> June 18, 2008 >> >> Dear David, >> >> If the User is accessing the TS Server with Windows Remote >> Desktop >> Application, then they need to "Edit" the Remote Desktop >> configuration to allow access to the local (their laptop) >> printer. Your User's probelm is not TS related, it's the Remote >> Desktop app config that is the issue. >> >> How: I'll assume the User has a Remote Desktop icon on their >> laptop's desktop. 1. Right click the RD icon, and select "Edit". >> 2. Click on the "local resources" tab. >> 3. Put a checkmark in the check box for "Printers" >> 4. Go to the "General" tab and click the "Save As" button. >> Follow instructions... >> >> If the User doesn't have a pre-configured icon already, create a >> new one and apply the steps above when doing so. >> >> This should solve your problem.
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