freezing laptop, heeelp!!

[mintycow123]

Hi,

 

Helping out my neighbour & since they switched to BT broadband my laptop freezes even just on the sign in screen to windows, keys dont work on the keyboard intermitantly and the cursor freezes, even when i try and hold down the power button to turn it off and try and restart the computer it doesn't even turn off. :/ put new ram into the machine, (which is the right type) and completed various virus checks the laptop is fine, im thinking the laptop is pretty much goosed but wondering if any of you guys have an idea. I've never seen this before, i've seen laggy machines but this one is just ridiculous. :/ Any advice??

 

Thanks

[Plastic Nev]

Hi and welcome to Free Pc Help,

If you are pretty certain there are no malware issues with this machine, there are quite a few other things that may be at fault here. Operating system problems, do you have a full XP disk to try a system repair?

Overheating, that could be through dust clogged cooling fans, to clean out properly means at least getting the back off it, sometimes not easy with some laptops.

Motherboard, or keyboard faulty connections, again may need dismantling.

I can see no reason why your neighbour switching to BT from some other ISP could be the cause, unless they are using wireless and you are also, and using similar or the same channels unsecured.

Nev.