Remote assistance between XP and Vista machines

[Guest Olumide]

Hello,

 

A friend needs me to help troubleshoot an application on his Windows

Vista machine. I have an XP machine, and both of happen to use routers

at home (he lives in a different city), and neither of us have unique

IP addresses, just local IP addresses and the address of our routers.

Connecting to each others machines is therefore a bit tricky. I'd

appreciate help in starting a remote assistance session with him.

 

Thanks,

 

- Olumide

[Guest Sooner Al [MVP]]

Re: Remote assistance between XP and Vista machines

 

Speaking quite frankly I highly suggest using TeamViewer as an alternative

to Remote Assistance [RA]. In my experience its much faster and easier to

use than RA. TeamViewer is free for personal use. Using their connection

servers you or your friend don't need to worry about opening ports on any

routers or firewalls your behind.

 

http://www.teamviewer.com/index.aspx

 

Good luck...

 

--

 

Al Jarvi (MS-MVP Windows - Desktop User Experience)

 

Please post *ALL* questions and replies to the news group for the

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This posting is provided "AS IS" with no warranties, and confers no

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"Olumide" <50295@web.de> wrote in message

news:6710a388-d20f-43ed-b917-ec4936dedf97@k30g2000hse.googlegroups.com...

> Hello,

>

> A friend needs me to help troubleshoot an application on his Windows

> Vista machine. I have an XP machine, and both of happen to use routers

> at home (he lives in a different city), and neither of us have unique

> IP addresses, just local IP addresses and the address of our routers.

> Connecting to each others machines is therefore a bit tricky. I'd

> appreciate help in starting a remote assistance session with him.

>

> Thanks,

>

> - Olumide

[Guest Malke]

Re: Remote assistance between XP and Vista machines

 

Sooner Al [MVP] wrote:

> Speaking quite frankly I highly suggest using TeamViewer as an alternative

> to Remote Assistance [RA]. In my experience its much faster and easier to

> use than RA. TeamViewer is free for personal use. Using their connection

> servers you or your friend don't need to worry about opening ports on any

> routers or firewalls your behind.

>

> http://www.teamviewer.com/index.aspx

 

I don't usually do "me too" postings, but I want to second that. TeamViewer

is really, really excellent. Of course if the OP wants it for business, it

is crazy expensive. But for personal use it is perfect.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[loamymac]

Re: Remote assistance between XP and Vista machines

 

ShowMyPC.com is the by far the best and quickest way to provide support, we have used all in our admin services.

 

I do not think others come close the zero install and feature rich options in ShowMyPC.com - Instant Desktop Sharing and Access Remote PC Free

 

It has mac, linux and Windows option, we love those...

 

Commercial features are also within our startup reach.