HELP: Fatal System Error

[Guest void.no.spam.com@gmail.com]

Yesterday, my laptop running Windows XP SP2 booted up fine. I logged

in, and ran SuperAntiSpyware and told it to do a scan. Today, I

checked the laptop, and SuperAntiSpyware had finished its scan, and it

only found a bunch of adware cookies. I told it to remove the

cookies, and it prompted me to restart Windows. I clicked OK.

 

When it rebooted the computer, it got to the point where the dialog

box says "Windows is starting up..." But then the dialog box

disappeared, and after a few seconds, the screen turned black and

said:

 

STOP: c000021a {Fatal system error}

The Windows Logon Process system process terminated unexpectedly with

a status of 0xc0000005 (0x00000000 0x00000000).

The system has shut down.

 

I powered down the laptop and powered it back up and got the same

error.

 

Then I tried booting into Safe Mode, and got the same error.

 

Then I tried booting using the Last Known Good Configuration option,

and got the same error.

 

So it doesn't seem like I can get into Windows. What can I do?

 

I don't even have the Windows XP CD to try to do a repair install,

because this laptop used to be a company laptop, and when I left the

company, they let me keep the laptop, but they didn't give me the

Windows XP CD. And I don't have any XP CDs. Would I be able to

borrow a friend's XP CD to try a repair install, or would it reject it

because the serial numbers wouldn't match?

[Guest mikeyhsd]

Re: Fatal System Error

 

Re: Fatal System Error

 

so long as it is the same flavor of xp it should work.

 

 

 

 

mikeyhsd@sprintpcs.com

 

 

 

<void.no.spam.com@gmail.com> wrote in message news:870dc26d-1f3e-4b73-afcb-91798f484ecb@k30g2000hse.googlegroups.com...

Yesterday, my laptop running Windows XP SP2 booted up fine. I logged

in, and ran SuperAntiSpyware and told it to do a scan. Today, I

checked the laptop, and SuperAntiSpyware had finished its scan, and it

only found a bunch of adware cookies. I told it to remove the

cookies, and it prompted me to restart Windows. I clicked OK.

 

When it rebooted the computer, it got to the point where the dialog

box says "Windows is starting up..." But then the dialog box

disappeared, and after a few seconds, the screen turned black and

said:

 

STOP: c000021a {Fatal system error}

The Windows Logon Process system process terminated unexpectedly with

a status of 0xc0000005 (0x00000000 0x00000000).

The system has shut down.

 

I powered down the laptop and powered it back up and got the same

error.

 

Then I tried booting into Safe Mode, and got the same error.

 

Then I tried booting using the Last Known Good Configuration option,

and got the same error.

 

So it doesn't seem like I can get into Windows. What can I do?

 

I don't even have the Windows XP CD to try to do a repair install,

because this laptop used to be a company laptop, and when I left the

company, they let me keep the laptop, but they didn't give me the

Windows XP CD. And I don't have any XP CDs. Would I be able to

borrow a friend's XP CD to try a repair install, or would it reject it

because the serial numbers wouldn't match?

[Guest void.no.spam.com@gmail.com]

Re: Fatal System Error

 

Re: Fatal System Error

 

On Jun 22, 9:15 am, "mikeyhsd" <mikey...@sprintpcs.com> wrote:

> so long as it is the same flavor of xp it should work.

 

Hmm, my laptop has XP Pro, and I think the only XP that my friends

have is XP Home.

[Guest Antonio]

Re: Fatal System Error

 

Re: Fatal System Error

 

I have experienced this same error... however I am running SP3, I have the

recovery CD that came w/ my laptop, but it does not give me the option to do

a repair installation... i have a toshiba laptop and when i put the recovery

cd in it only gives me the option for the recovery console and asks if i have

backed up my data... the message also says that the data will be deleted and

then reinstalled.... im a bit of a chicken i have a couple of important

pictures and documents that I need to save.... help

 

"void.no.spam.com@gmail.com" wrote:

> On Jun 22, 9:15 am, "mikeyhsd" <mikey...@sprintpcs.com> wrote:

> > so long as it is the same flavor of xp it should work.

>

> Hmm, my laptop has XP Pro, and I think the only XP that my friends

> have is XP Home.

>

[Guest dagap]

Re: Fatal System Error

 

Re: Fatal System Error

 

I was told by SAS Tech Support that there is a compatibility issue between

SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to

access the drive, however you can, and rename or delete the SASWINLO.DLL. The

file is typically located in:

 

C:\Program Files\SUPERAntiSpyware

 

You should not need to do anything else. Good luck

 

ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.

For NTFS partitions, I used NTFS4DOS.

[Guest void.no.spam.com@gmail.com]

Re: Fatal System Error

 

Re: Fatal System Error

 

On Jun 23, 6:45 pm, dagap <da...@discussions.microsoft.com> wrote:

> I was told by SAS Tech Support that there is a compatibility issue between

> SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to

> access the drive, however you can, and rename or delete the SASWINLO.DLL. The

> file is typically located in:

>

> C:\Program Files\SUPERAntiSpyware

>

> You should not need to do anything else. Good luck

 

Thanks again dagap. :)

 

> ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.

> For NTFS partitions, I used NTFS4DOS.

 

That's useful to know. I fixed it with the Knoppix bootable CD, which

is also very useful.

[Guest Antonio]

Re: Fatal System Error

 

Re: Fatal System Error

 

 

 

"dagap" wrote:

> I was told by SAS Tech Support that there is a compatibility issue between

> SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to

> access the drive, however you can, and rename or delete the SASWINLO.DLL. The

> file is typically located in:

>

> C:\Program Files\SUPERAntiSpyware

>

> You should not need to do anything else. Good luck

>

> ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.

> For NTFS partitions, I used NTFS4DOS.

>

>

That worked like a charm... thanks for the post i thought I was out the game

once again, b/c after a week of running my system it happend again