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I am receiving old and already read emails by the thousand into my inbox. How do I stop this? More...

I've been trying to update this VP for about 2 weeks and still it doesn't up date. What needs to be done. Please advise a solution. More...

I keep getting these in my google drive account and don't have a clue how to permanently erase these. Have thought about closing account. Any help More...

How do I know if I've got a browser hijacker? And why do I keep getting calls saying my computer is in danger? Supposingly from microsoft agent. More...

My browser flips to cdn.w55c.net Is it a virus? How can I fix it? More...

https://filestore.community.support.microsoft.com/api/images/af179370-494d-4a5b-b8d0-980dc916d947?upload=true This is a screenshot I took of a window that has been appearing out of nowhere on my computer for no reason at all, saying that there is spyware and a virus on my laptop, and that I visited an illegal website that I would end up in prison for, and asking for my username and password. When it first appeared a week ago, I assumed it was just a scam, and I shut down my laptop so it would go away. Also, on Monday this exact same window appeared again saying the exact same thing and asked for my username and password. In response, I shut down my laptop again so it would go away. A few minutes ago today it appeared again, and I have handled it the same way again. However, since this window has been frequently appearing on my laptop for no reason at all, it is making me anxious. I know I have asked this before, but I want to ask again just to be absolutely sure. Is this a real warning from Microsoft about a virus and spyware on my laptop, or is it just a scam? More...

Just in the last couple of days, a laptop that my husband was using had several popups. One is one of the red screen alerts and another was an automated recording with a place to put your Microsoft user id and password. In the recording it kept saying that my laptop had a security breech that contained pornographic content and it was stealing all the information on my laptop including pictures, financial information, passwords, and personal information. It also said if I clicked out of the window my computer would be shut down and all information stored on that computer would be lost. It gave the number of 855-202-6733 to call immediately for an operator to help walk us thru to get rid of the hack/virus and to protect the computer. When my husband called the number, all he got was a busy signal. He did this before he let me know about any of this. We ended up having to shut the computer completely down, unplug it, and reboot it an hour later where we immediately ran a deep detailed security scan of the computer. I'd like to know if this is truly a scam or if it is real and I just happened to do the right thing by shutting down the computer and then running the scan. We have Norton security software as MacAfee does not seam to work with Microsoft Edge and was constantly giving us false warnings and alerts. With MacAfee, we also had a computer crash due to their programming that had been hacked as well as was harassed with phone calls and emails stating our computer was under attack by people who did not speak good English and were very belligerent with us. We finally had to contact our state's office that deals with harassment of this sort after we started logging the number of calls and emails we'd received. I do not trust MacAfee. Thank you for your patience and I look forward to hearing from you soon regarding this issue. Ela Johnson More...

I use no virus glamour companies and your virus protection is doing an upgrade job, keep up the great work. You have my computers running in top shape. More...

"Standard hardware security not supported" how do I know which requirement is not met my laptop already has TMP 2.0 and secure boot is enabled, but how do I know if I have DEP and UEFI MAT? More...

Antimalware Service Executable keeps draining my resources and most important my SSD. It write like 1TB every day! And keep using CPU about between 20-25%. I just try sfc /scannow, check virus after restart and still same. Also my computer running 24/7. What can i do? https://filestore.community.support.microsoft.com/api/images/1eb53497-c3da-42ee-b587-e2a70322d9aa?upload=true More...

My defender says "The group resource is not in the correct state to perform the requested operation." When I click on help, it takes me n an empty Microsoft page. How do I get my software to work properly? More...

I am about to take my computer back to the factory setting because I have tried everything I can think of to get rid of this virus. It is showing on my laptop desktop this below saying I have decrypt files and says for me to get rid of them I will need to purchase from them $X amount of money. I am NOT going to do this! I have googled and it says my computer take back to safe mode and run my anti-virus programs. Well, I have ran all of these programs: SUPERAntiSpyware, Malwarebytes, Norton Power Eraser, and CCleaner. I have the McFee Security running ALL the time but the ransomware is still there. Do anyone one out there no how to get rid of this without me taking it back to factory settings and hopefully will be a free program since I do not have money to spend. Thanks for any help I can get on this. More...

Hello, Given that in the past my laptop has had ransomware, I am not keen on turning it off. Sadly, turning it off is the only way I can save PDFs, JPEG, GIF, etc. Is Microsoft working on fixing this issue? I get scared turning off the protection, but I have to continue working. More...

how can i resolve this problem..?https://filestore.community.support.microsoft.com/api/images/ce26f677-07ad-4561-b194-2cc6993713c4?upload=true [Original Title: windows depender] More...

Google chrome automatically opens websites (unknown websites) on my computer which is causing my computer to run slower and/or freeze up. It opens several unknown websites which run at the same time. I am unable to select the settings or the control icon it turns orange and I can't select anything cause it takes me out. Please assist me as soon as possible. The computer is an office computer and it's affecting the workflow tremendously. I look forward hearing from one of your representatives as soon as possible. More...

EVERY TIME (which is almost every five minutes) your Virus/threat and Firewall/network programs run and when it does my computer freezes and the cursor disappears. It is extremely frustrating. It started several weeks ago and this did not happen before. PLEASE fix this problem, it is extremely annoying. AND why isn't there a schedule I can set up to run these programs on my time frame? ANNOYING ANNOYING ANNOYING More...

How do I know that my windows do not have some processes in the background that in the end do not build up some bad programs that will end the life of my Hp comuter?? More...

MY WINDOWS DEFENDER IS NOT PROPERLY WORKING. NOW WHAT CAN I DO? PLEASE HELP ME. More...

Is Webroot SecureAnywhere a virus? More...

Hi Microsoft, How do I prevent the operating system from pre- and re-installing PUPs on my computer? I neither need or want several programs on my computer that seem to have magically been installed without my permission including but not limited to: Candy Crush XBox Hidden City LinkedIn Netflix Minecraft It seems like further blatant disregard for user preferences on behalf of Microsoft which looks like standard operating procedure now... Help me get rid of and prevent these garbage applications or better yet, don't force them to be installed in the first place. Thanks, More...

when I try to turn on the windows defender it,s promt on issue like " this operation returned because the time out period expired" may I know how to resolve this issue....thnx More...

Do i need to uninstall existing antivirus software while installing a Norton 360 Antivirus program ? More...

How to stop pop-up box asking for my user name and password for my gmail stmp server? More...

Windows 10 Microsoft Edge ?. or is it turned off because I have McAfee enabled? Grapefox More...

So I believe I have a virus or some kind of malicious software on my PC that's limiting my usage. I noticed this yesterday when I wasn't able to start up Discord or Skype, thought nothing much at first, then tried to reinstall it and still had the same issue, Tried opening windows defender and for some reason it closed almost instantly. I was kind of worried, After a few restarts of my pc I kept getting this error message where it said LEDKeeper.exe kept failing to open along with multiple other ones that just kept on flooding my screen. Put my computer into safe mode with networking and tried to first let windows analyze the issue and fixed it but it failed then I tried to reset it while keeping my files that also failed and finally tried to reset my whole PC and that failed so now I'm stuck and don't really know what to do. I would prefer to reinstall a fresh set of windows on my pc and just start new. I talked to some of my colleagues as I work in a store with a tech department and they said I would have to buy a whole new SSD to fix this issue, is that true? Any advice on what I should do would be very much appreciated. More...