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Plastic Nev

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Everything posted by Plastic Nev

  1. Glad to hear the issue seems to be resolved as far as start up is concerned. Next is that you are perfectly correct, even here on a more modern, faster, multi cored processor four GB of RAM I close programs and browsers when I am doing something else or otherwise continuing to leave them open when not needed will slow down my machine. On an older XP based computer with no doubt only a single core processor, certainly less than my four GB of RAM which will also be slower than the more modern RAM, no wonder it throws in the towel, tell her please to shut down programs and browsers when not needed, it only takes a few seconds to open them again when they are needed again. Leaving stuff open even when not in use hogs system resources and clogs up the RAM memory, especially the two browsers Firefox and Chrome as they do use a large amount of memory and also processor work as well, even when not being actually used as they are still active in the background. Nev.
  2. Hi Bringe, we normally never recommend using vacuum cleaners for cleaning dust out, they can create massive amounts of static electricity. Please don't do that again and use a compressed air can and blow the dust out after using a soft (Not nylon) say half inch paint brush to loosen the dust. I am hoping that it is pure coincidence and the battery mentioned is just flat and requires replacing. I assume you know it is the coin sized thing, usually stamped with the number CR 2032. They are easy to obtain, most larger stores have them that have a reasonable range of batteries and are quite cheap, my local Asda sell a pack of two for £4.00, you may find a store selling just one at equivalent prices. Try first of all replacing the battery and let us know please. Nev.
  3. Having thought about this since, and also having now read Kens reply, a couple of questions please, firstly, if you start up on the D drive with the Windows that is working, is the at present C drive connected in such a way that the system running on the D drive can see the C drive? Secondly, if it can see the C drive, can you access all the data and files that are on it? If the answer is yes to both questions, do you have enough room on D drive for a copy of all that data? A lot then does depend on the answer to Kens post regarding the dual boot if it is set up that way, and the associated bootini files and on which drive they are. However you should be able to just copy everything over to the at present D drive that you wish to keep, then just do a complete reformat of the present C drive providing the bootini files are on the original C drive. The working Windows XP on D may then automatically revert and call itself C drive. If it doesn't, does it matter? though with some fiddling, the drive letter can be changed to C. Nev.
  4. I believe you can do something along those lines, however I am a little out of touch now regarding the old XP, so Ken may know what is the best way to actually do it, please wait till he can get back to you. Nev.
  5. Hi, just to add here, if the disk you bought was only a single license disk and you installed it on two different drives, that is against the licensing rules. As far as the operating system and the Microsoft monitoring system is concerned their computer must have picked up on what you have done and basically has shut down one of them. Considering the fact that Microsoft have now discontinued all support for XP you might get somewhere if you ring them up, but don't be surprised if there is little help from them now, however no harm in asking as there isn't much more we can suggest. Even though the two different drives are on the same machine, the two operating systems should be covered by two different licenses, one for each. Also I must add that all software is covered by copyright law and the only person or persons to actually own the software are those who made it, operating systems included. You only have the right to use any software if you have paid for the license to do so. The only time where you don't pay is for the free stuff built under open source or other systems supporting free to use softwares, even then, the software is still owned by the creator, not you. Nev.
  6. Hi, Have you heard anything from Virgin yet? Just as a possible work round for now if needing those attachments, considering they will open in hotmail, have you tried forwarding the complete E Mail to your Hotmail account and see if the attachment will open then? I am at a loss otherwise as I am not that familiar with using your browser as I use the original Windows Live Mail. Nev.
  7. OK Kris, let us know how you get on with it please, and best of luck that it is done correctly. Nev.
  8. Hi Kris and welcome to Extreme Tech Support - Free PC Help. You are most likely correct that it will be the cable between the motherboard and screen either cracked or otherwise damaged and my advice is to send it back for repair while it is still under warranty. Without access to the full service manual, dismantling laptops can be tricky as you most likely know, and all too easy to break or crack some plastic part or a more important bit, which will of course void any warranty that may be left on it. In fact even with the manual and following instructions for dismantling my old Acer, I still managed to crack a part of the lid hinge, making it a careful job to now close it. If you do wish to risk losing the warranty regardless, there is a hardware and service manual here :- http://www.manualowl.com/m/Lenovo/Z50-70/Manual/427323 Or this one is perhaps better to follow. http://www.manualshelf.com/manual/lenovo/lenovo-z50-75/hardware-maintenance-manual-lenovo-g50-30-g50-45-g50-70-z50-70-z50-75.html Nev.
  9. Hi, I have since found this help page for Virgin, http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3314&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable scroll down to "Which e-mail attachment file types are blocked?" Check that the file type of the attachment doesn't match those that are automatically blocked. Nev.
  10. Just one other thought, if these attachments are from the same person, ask them to send again and to your Hotmail account, you know that works so if they still won't open, it may be a fault at the senders end. Just a thought is all. Nev.
  11. I have the free Bit Defender on my laptop, it seems OK, runs scans automatically at set intervals and doesn't bother me with nag screens, so it does OK for me. Nev.
  12. Ah, now we know that you run that test, then perhaps it may be true, however no harm in doing a check so long as they are only disabled for a short time just to prove the point. Attachment blocking can be selective to each E Mail account. If unwilling to turn your protection off, the only other thing is a good search of them to find if there is any blocking has been set or turned on. However, have you had any communication with Virgin about the matter, it may be a fault at their end not allowing the attachment through in the first place. Nev.
  13. Good point Ken. Mokles, an update to either antivirus or firewall just may have altered a setting in one of them to a status of blocking attachments. Worth checking that briefly, and if connected via a modern router the hardware firewall in that will give some protection while you check. Nev.
  14. As a plus to Kens advice, I see you said that you have replaced the hard drive, it is worth checking that it is still fully connected correctly, if the laptop was jarred it just might have worked loose. If all seems OK, if possible check the hard drive is still OK by trying it on another computer, you won't be able to boot from it but you can check it is working and can access the data on it. Very rare, but sometimes you can get a duff drive that doesn't last very long. Nev.
  15. Hi and welcome to Extreme Tech Support - Free PC Help Jimimac. Considering that there is at least digital output via the HDMI port suggests that part of the graphics system is working OK, I would have been a little happier if the laptop has a VGA port and an ordinary monitor tried, as that would be full proof that both the digital and analogue of the graphics was OK. However as you yourself suggest there is a possibility you disturbed something while replacing the DC input jack, so I can only suggest a good examination of the cable from the motherboard to the laptops screen. If the backlight is definitely seen, it can only be the video signal not getting there. Check connections of that cable by fully removing each end and replacing if they are on plugs and sockets. If you have a meter, check conductivity of the cable while it is off and bend the cable back and for, those cables are prone to breaking a conductor especially where it goes round or past the hinge. Nev.
  16. i know Starbuck will advise accordingly, however MSE was first brought out with or some time after the release of Vista, strangely enough Windows defender also at the same time was a very basic and poor thing and MSE was recommended to be installed with the original Defender turned off or disabled. That held true when Windows 7 was released and I run MSE on my Windows 7 machine. When Microsoft then released Windows 8, Windows defender was then a combination of both the original defender and MSE and given the old name Defender again, it is now a full antivirus and anti malware package for Windows 8 and 8.1, no doubt it will be the same for Windows 10 when that is finally released. That version of defender will not install on the earlier operating systems though, hence why those of us running Windows 7 or Vista still use MSE. Hope that clears any misunderstanding Ray. Oh and for what it's worth I also stopped recommending AVG quite a long time ago due to the many issues that users were having as far back as 2006 or 2007. Nev.
  17. Hi Jim, can you show us a screen shot of when and where it appears please, as I am puzzled about what you mean! I have a desktop and laptop connected myself yet not ever seen it appear except where I showed in my screen shot. Nev.
  18. I don't really understand this Jim, where exactly is the word or words Homegroup appearing? It should normally show in any explorer window on the left hand side as in this screen shot. http://i19.servimg.com/u/f19/14/68/69/96/homegr10.jpg As Starbuck said, it is an integrated part of Windows since Windows Vista and is definitely required if connecting two or more computers to a network when all computers are Windows Vista, W7, W8 or when it is released Windows 10. The older "Network" will still apply and is used if a Windows XP machine is connected to the network, however the ordinary network is slow, if all computers are running in a homegroup the connection is much faster. Once another Windows Vista or above is connected, you then just click on the "Homegroup" to then navigate round to the other computers within the group, to either access or copy over files and documents etc. Nev.
  19. Hum, looking a bit derelict around here recently so here is something to grin about. Jimmy knocked on the door and a husband opened it, Jimmy said "Your wife has just made me crash my car into a tree" Husband replied, "She can't have done, she is upstairs having a shower" Jimmy replied, "I know,----- your curtains are open".
  20. OK Joddle, if there is nothing else shall I mark this as resolved?
  21. Indeed, there are plenty of the USB headsets for sale, mainly aimed at Skype users, however the one I have for that purpose has a quite good microphone producing very good sound quality and was quite cheap to buy, made by Plantronics. Nev.
  22. One of the malware guys might want to look at the PUP's and quarantined stuff Bob, so don't delete them just yet. If at least one of the PUP's is common to all the laptops and desktop, it may well have been that, but lets see what is said by the experts. Hopefully they will see this and ask. Nev.
  23. Considering the computer itself is behaving oddly, I doubt that the router is to blame, however please let us know the make and model of your router as some makes did have a vulnerability. In those cases, where they were hacked there was no sign of it on the computer anyway, they just let hackers see your personal outgoing stuff. I assume you have now run scans with Malwarebytes and your antivirus, have they turned up anything? One more thing, just check and see if the computers behaviour is because finally service pack 1 has managed to install behind the scenes. Finally, if any sort of concern that malware is responsible for this behaviour, follow the guide and post the logs for one of our security guys to check. Nev.
  24. Hi, I have since had a look at the specifications for the Dell 755, it would seem that the rear output sockets are actually high impedance 190K ohm line out only, and not really suitable for headphones. The headphone sockets are only at the front and are 5 ohm. Have a look at the spec and scroll down to page 29 here :- https://www.dell.com/downloads/global/products/optix/en/opti_755_techspecs.pdf Much earlier there is the motherboard layout showing the sockets for the back panel as well. Considering it is like that for the 755, I assume the 780 is similar. To be quite honest, I would look towards fully USB headphone mic units, as the way forward or go back to the front low impedance headphone ports. Low impedance headphones are unlikely to perform well on those high impedance line out ports at the rear. I must admit it is the first time I have seen a lack of low impedance speaker ports at the rear. Nev.
  25. That is extremely strange, though I can only surmise this is maybe due to impedance of the headphones. Headphones are usually of a higher impedance value than speakers, hence why front sockets are usually marked with a headphone symbol and rear sockets with a speaker symbol. How or why that is making the signal only mono though is beyond me and could possibly only diagnose if I was there with some of my audio test gear as it is certainly nothing I have come across before. I assume you have looked at all the sound settings in the computer? The USB adapters actually may be the only way round it. Nev.
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