starams5

Hi First make sure all of your motherboard drivers are up-to-date. In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to wake up properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help. Start/Run. In the run box type "regedit" without the quotes and press enter. Navigate to: HKEY_LOCAL_Machine\SYSTEM\CurrentControlSet\ Services\Usb Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC. Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack. Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure "Show hidden devices" is checked under the View menu. Uninstall all device entries in this order: 1. USB peripheral devices (printers etc.) 2. HID and/or Composite USB (Human Interface Devices) (I hope you have a PS/2 keyboard or mouse for this step). 3. USB Root Hub(s) 4. USB Host Controller(s) (Universal or Enhanced Host Controllers) Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in. Be aware that some USB printers and scanners need to have their drivers installed first before you plug them in.

That was a good one........

Thanks maynardvdm.

Hi Maryport I would consider reformatting the HDD and installing a fresh copy of Windows. I'm not sure the problem is OS related but at least you could rule it out.

Hi At least you resolved half of the problem. The online gaming issue sounds like a different matter altogether. Take care.

Are you referring to the autorun feature? If so, see links below. XP Vista

There are 4 versions of the file. Depends on which SP he is running. mpnotify.exe 5.1.2600.0 mpnotify.exe 5.0.2134.1 mpnotify.exe 5.2.3790.0 mpnotify.exe 6.0.6000.16386 My guess is the fix is mpnotify.exe. If not he can provide his SP version and we can try something else.

I haven't used XP in so long I honestly couldn't remember. Try this, if I'm wrong see link below. After the post screen start hitting the F8 key on the keyboard (that much I'm sure about). This should bring you to the Advanced Options menu. There should be a choice there to boot into Safe Mode with networking. A description of the Safe Mode Boot options in Windows XP

Safe Mode with networking.

Hi You will have to request the fix from Microsoft. If you were heavily infected and continue to have problems format and do a clean install. See links below. The network provider may not function as expected on your Windows XP-based computer Help and Support --------------------------------------------------------------------------------------------------- ================================================ STEP 1 Download ATF-Cleaner by Atribune. Save the file to your Desktop. Double-click on the file to run the program. On the Main tab, check the Select All button. Next, click on the Firefox tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt. Now, click on the Opera tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt. Press the Empty Selected button and click OK to acknowledge the corresponding prompt. Click on the Exit button to quit the program. ================================================ STEP 2 Please click here to download Malwarebytes' Anti-Malware. Save the file to your Desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, make sure a check mark is placed next to: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Click Finish. [*]The program will download and update itself if it finds the necessity to do so. Please allow this. [*]Once the program has loaded, select Perform full scan, then click Scan. Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process. [*]When the scan is complete, click OK, and then Show Results to view the results. [*]Make sure that every entry is selected, and click Remove Selected. [*]Restart your computer. ================================================ STEP 3 Please click here to download SUPERAntiSpyware (Free Version). Save the file to your Desktop. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program. Open SUPERAntiSpyware. Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following fields checked: [*]Click the Close button to leave the control center screen. [*]On the main screen, under Scan for Harmful Software click Scan your computer. [*]On the left, make sure you check mark All the Fixed Drives. [*]On the right, under Complete Scan, choose Perform Complete Scan. [*]Click Next to start the scan. Please be patient while it scans your computer. [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK. [*]Make sure every entry has a check mark next to it and click Next. [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu. [*]Restart your computer. ================================================ STEP 4 Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan. Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu. Check mark the YES, I accept the Terms of Use box. Click the Start button. Click the Install button on the following screen. Click Start. This will will initialize and update the scanner engine. Check mark the box beside Remove found threats. Click the Scan button. This will start the scan. Please be patient while it is in progress. Restart your computer. ================================================ STEP 5 Click on Start > Programs > Accessories > System Tools and select System Restore. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore. Next, click on Start > Run, type Cleanmgr and click on OK. Click on the More Options tab. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one. This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files. Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong. Re-enable all your security applications and please return here and tell us how the computer seems to be operating. Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining

Hi I have a small tool for moving your existing files from one account to another, you may find it useful. See link. Change User Folders v3

Hello Flytch and welcome to the Extreme Tech Support - Free PC Help forum.

Hello TobyG and welcome to the Extreme Tech Support - Free PC Help forum.

Download Mozilla Firefox 3.0.10. Backup your current Firefox profile with MozBackup before uninstalling. After you have backed up your profile uninstall your existing Firefox. Navigate to the following paths and verify that Mozilla is gone: C:\Documents and Settings\???\Application Data\ (Unhide folders, Explorer/Tools tab/Folder Options/View) C:\Program Files Start/Run. In the Run box type regedit and press enter. Expand HKEY_CURRENT_USER Expand Software Look for "Mozilla" if it is there, right click on it and delete it. Now go to the HKEY_LOCAL_MACHINE. Expand HKEY_LOCAL_MACHINE Expand Software Look for "Mozilla" if it is there, right click on it and delete it. Reboot the computer and install the new Firefox. For troubleshooting purposes do not restore your profile just yet. I want you to surf the internet and see if your surfing is faster. Firefox has a configuration page ( about:config). Malware will alter these settings to suit their own needs sometimes resulting in problems for the user.

Hi What is your method for cleaning Firefox caches?

Hi Have you tried disabling hpqtra08.exe. Try unchecking HP printer related startup items in msconfig and see if that helps, see link below. hpqtra08.exe - What is hpqtra08.exe?

Hi We need more info like CPU, motherboard model, and PSU. Your PSU may be the culprit, not enough power for the new processor. We can rule this out but we need more than you have provided.

Hi Try this, navigate to the Control Panel, Administrative Tools, Computer Management. Double click on Computer Management and highlight Device Manager. Now expand DVD/CD Rom-Drives. Find the drive(s) you're having trouble with, right click on it and choose uninstall. Now reboot the computer and Windows will install new drivers. Also, go to the manufactures website of your DVD/CD drive and check for a firmware update.

Hi "The file, ntuser.dat is indeed being used by some process, as windows wont let me copy it. (from my "temporary" or any other user account). Is there a way to find out what process is using that file so i can terminate it & copy it into a new account or something?" Use Unlocker to see what is using the process. I'm providing the info you requested, however, you unlock it at your own risk. UNLOCKER 1.8.7 BY CEDRICK 'NITCH' COLLOMB Your computer is infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. It is in your best interest to note the following: Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process. Perform all the steps in the order listed to avoid any conflicts. If unsure, please stop and voice your doubts. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference. If you stick to the above guidelines, all should go smoothly. ================================================ STEP 1 Download ATF-Cleaner by Atribune. Save the file to your Desktop. Double-click on the file to run the program. On the Main tab, check the Select All button. Next, click on the Firefox tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt. Now, click on the Opera tab (if applicable) and check the Select All button. Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt. Press the Empty Selected button and click OK to acknowledge the corresponding prompt. Click on the Exit button to quit the program. ================================================ STEP 2 Please click here to download Malwarebytes' Anti-Malware. Save the file to your Desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, make sure a check mark is placed next to: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware [*]Click Finish. [*]The program will download and update itself if it finds the necessity to do so. Please allow this. [*]Once the program has loaded, select Perform full scan, then click Scan. Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process. [*]When the scan is complete, click OK, and then Show Results to view the results. [*]Make sure that every entry is selected, and click Remove Selected. [*]Restart your computer. ================================================ STEP 3 Please click here to download SUPERAntiSpyware (Free Version). Save the file to your Desktop. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program. Open SUPERAntiSpyware. Under Configuration and Preferences, click the Preferences button. Click the Scanning Control tab. Under Scanner Options make sure the following fields checked: [*]Click the Close button to leave the control center screen. [*]On the main screen, under Scan for Harmful Software click Scan your computer. [*]On the left, make sure you check mark All the Fixed Drives. [*]On the right, under Complete Scan, choose Perform Complete Scan. [*]Click Next to start the scan. Please be patient while it scans your computer. [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK. [*]Make sure every entry has a check mark next to it and click Next. [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu. [*]Restart your computer. ================================================ STEP 4 Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan. Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu. Check mark the YES, I accept the Terms of Use box. Click the Start button. Click the Install button on the following screen. Click Start. This will will initialize and update the scanner engine. Check mark the box beside Remove found threats. Click the Scan button. This will start the scan. Please be patient while it is in progress. Restart your computer. ================================================ STEP 5 Click on Start > Programs > Accessories > System Tools and select System Restore. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore. Next, click on Start > Run, type Cleanmgr and click on OK. Click on the More Options tab. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one. This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files. Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong. Re-enable all your security applications and please return here and tell us how the computer seems to be operating. Close browsers before scanning Scan for tracking cookies Terminate memory threats before quarantining

Hi Wolfeymole actually gave you the best advise, reformat and start from scratch. I would aim my attention toward a good system recovery application if I were you, I personally use Acronis True Image, Windows System Restore is okay but not as good as imaging. Vista can also image your partition, If you decide to reformat it would be a good time to set up another partition for your backup, you can't put your backup on the same partition you are restoring. In regard to your other issue, Anti-Virus. Don't expect it to catch everything, you need to sharpen your own skills in regard to dealing with worms. You can start by learning what they are and how they function. See link. Computer virus - Wikipedia, the free encyclopedia Now most worms, not all, need to run at startup. I personally use a program called Startup Organizer, it detects if anything is added to my startup (registry) or removed. This also applies to services. Once detected it gives the full path to the file which was added. If your not sure about its intentions, Google it. If you find it to be harmful just follow the path, kill it with the task manager, and manually remove it. You have a ways to go but if you're going to be using P2P software you will either be a very good operator in the end or totally defeated.

Hi You should send a special thanks to super mod manardvdm and administrator Wolfeymole for reopening your thread. I'll get back to you ASAP.

Hello rsc182 and welcome to the Extreme Tech Support - Free PC Help forum.

Hi Try this. (untested) Go to the Control Panel/Folder Options. Open Folder Options and click on the view tab. Check Show Hidden Files, move down and also check Show Hidden System Files. Click okay and close. Navigate to: C:\Users\???\AppData\Local\Mozilla\Firefox\Profiles\fiiqdzuy.default\Cache Right click on "Mozilla" and all the sub folders and uncheck read only, click okay and close. Now delete the cache manually. None of these folders should be hidden, if they are unhide them (with the exception of AppData) . If that's works do the same for IE Explorer and Safari, I'm not sure where the cache is located for Safari, Google it. Don't forget to go back to Folder Options and hide your folders. C:\Users\???\AppData\Local\Microsoft\Windows\Temporary Internet Files Also check your host file, make sure it isn't cluttered with a bunch of links that shouldn't be there: C:\Windows\System32\drivers\etc\hosts I don't know which is your primary browser but you can backup Firefox, see link below. There is software out there for backing up IE and Safari as well. MozBackup - Backup tool for Firefox and Thunderbird

Hello Soul_Survivor and welcome to the Extreme Tech Support - Free PC Help forum.

Hi I get the error messages as well if I don't do the following (Note: if you are not familiar with the registry find someone who is). Uninstall the old Office and reboot. Even if you have not installed Office still do the following (if you use PowerPoint Viewer you may have to reinstall it): Start>Run. In the run box type "regedit" w/o quotes. Expand HKEY_CURRENT_USER Expand Software Expand Microsoft Delete Office Go to HKEY_LOCAL_MACHINE and perform the same actions Expand HKEY_LOCAL_MACHINE Expand Software Expand Microsoft Delete Office Install the Windows Installer Cleanup Utility, see link. Description of the Windows Installer CleanUp Utility Reboot the computer and open the Windows Installer Cleanup Utility and look for MS Office products, if you find any remove them. You should be able to install MS Office now.