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Yes thank you. The first thing I did was to check W10 on the laptop. I should have remembered that it asked me for a pin - I'm so used to inputting a password :). Thanks again KenB, it is really good to have everything werky werky again. Jim

Thanks KenB. Yes I did get into safe mode but I did not know what/how to do anything from there. I did try restore with keeping my files (I really don't know why as there is nothing there anyway). That took a long time and seem to be winding on..and on...but eventually did complete. It went straight back to the loop. I repeated your instructions but instead of safe mode I went on restore and then opted for a re-installation of W10, and that seems to have gone ok. I could see it would take time so I left it chuntering away all night whilst I slept. I am able to see where they get all the info for 'BIG DATA' now. Especially with the younger generation. Between MS and the others that are in the program they want to know all about you. Jim.

Nope, it has not worked at all. It took along time to'install W10' - but it has done nothing to alter the outcome. I will try again. Jim.

I've been down for a cuppa and related progress to SWMBO. She interested as W10 will be on her new computer - whatever it is' My laptop is now at 90%! Jim.

Thank you very much for answering this KenB. I wasn't so sure this could be answered :). I did what you said but I was a bit lost in safe mode. I had another go and decided a complete reset of the computer was really the way to go. It seems to be taking its time though - 20% in twenty minutes if that is any indicator. I have made the choice to keep my files but there is little enough on it as I put every thing on flash drive when the desktop came back. Ooh.....it's up to 32%! Let's hope all's well when it's done. Jim

I hate W10! The laptop has been on the shelf since I got my W7 desktop back. On powering up it went into updating. From there it went into a loop which provided no exit. Not even a little red cross in the TRHC. So it had to be powered down. This morning it would not accept my password. Did I say I hate W10! Jim.

Hi KenB. Thanks for asking. Yes I am completely lost with what to do with the laptop as it was in a loop when I got into it after the download. Then this morning it refused to go past the password input stage. There is no disk facility on the laptop. I am stuck as you can imagine. How does one get out of this? Jim PS A BTW is that the 412 does not work via WiFi but is uncontrollable via USB cable. It is in a loop and will eat paper - as much as is fed in. Jim.

I thought I would try my W10 laptop and see if it was the network or computer. I now wish I hadn't. It started up-dating right away. After this it entered a loop from which there was no exit! So I had to switch off! As you do in the wee small hours. This morning it would not recognize my password. It said put your password changing disk in drive 'D'. I have no drive 'D'. So no help at all. I wonder how the business peeps will manage where they are dependent on their computers to carry out their function But the XP 202 printer started working by itself via the W7 computer. I had tried the disk that came with it - and that didn't work. I deleted anything that looked remotely connected to Epson in control panel, and downloaded their driver and associated bits from their site again. I assumed this is what made it work. But I could be wrong :). The Epson XP 202 is now printing and I have 3 packets of cartridges spare. Hip hip hooray. Do we mark this as now 'Solved' I am about to try the Epson 412 printer to see if it now works. Jim.

A bit more information is that it scans ok when i press that button and it does a status print when that button is actuated. If I want, the event button tells me that it cannot communicate with the scanner. I have just switched on my W10 laptop. I will see if that prints (it is up-dating at the moment) - if not can I assume it's the network group? Jim.

Thanks again KenB. The green light is still on but I see no info button. I assume it would be on the front along with the others. Jim.

Now the printer has the green light on continuously and amber light is extinguished. Jim.

Thanks KenB. The router has no marked button with WPS on it but there is an on/of button which switches the router off. So I did that. The wifi light was previously flashing green and when I held the wifi button down it has flashed orange with the green on continuously since. Jim.

OK KenB, i found the lead as it uses the same lead as the epson 412 that I have here which also has a similar problem. I put the lead into both printer and USB port and it did similar - made all the screen efforts but not on the printer. It showed connection by the de-doink I get when I plug anything in them. I also went through a re-start on the computer and made the xp202 with the lead the default printer. Just looked at the printer queue and it listed my 3 attempts there. I do wish I knew what worked last time. I remember it was something I could do. Jim

Thanks LenB, I will try to find a lead. If not I will see if I can get one. Jim

Thank you KenB for your response. I do not have the XP 202 connected by cable, I was expecting it to do its thing via the router. I did what you said and it found the printer was not being shared by the home network. It 'fixed' this fault and went through a printing process on the computer ( on screen it looked as if it was going to print) but failed to - again. Jim.

Thanks for coming back to me on this. I have vague recollections of something like this happening in the dim and distant past. It was something in the queuing but I cannot remember what it was. It was with the Epson 412 that I have sitting here that also doesn't work. It stopped just after I put in a compatible black compatible cartridge. When I tried your suggestion I googled the term and arrived at 'Drivers and Utilities Combo Package' which I installed. It went through the package until it gave the message 'Cannot find the printer'. Incidently the XP202 printer worked fine except for the past week when it was in the other room. Does this help at all? Jim.

Thanks for the reply KenB. The W7 is 64 bit and I downloaded the 64 bit for W7 although going on the site just now made me use speccy to confirm the 64 bit. It had me down as 32bit. I did remove all printers from my machine before I downloaded the driver from epson. I know it prints ok because I was ensuring that all cartridges were down and seated properly when it took off, it printed the Epson status sheet in black and white . I have no idea what I did. Jim.

I looked for a printer forum/page but my eyes have let me down. Please move if this is out of place. SWMBO has a new printer and is gunning for a new desktop. She has passed the XP 202 to me. I have removed the Epson 412 Expression that gave up operating about a month ago (I dunno why) and the XP 202 wont work on my W7 desktop. It says it cannot download a firmware update numbered 51.51.RD17J5 (9.03 Mb). I have downloaded the driver. It had been working quite well, it just stopped. It comes with 3 spare cartons of Epson inks Jim.

Thanks for coming back to my problem. The memsahib has been using it tonight because her Ipad needed charging. She said 'It goes just like it used to. If that continues I wont have to replace it.' Tomorrow we have a trip to make but as soon as I can get to it I will go through the suggested procedure to locate the offending package. Jim

Thanks for replying KenB. I have now done a clean boot. I got as far as the 'start up' and it went into a 'task not responding' thingy. On re-start it did respond quicker (about 6 seconds) to google etc. The BBC News took ages. But was very quick there after. Jim.

Thanks KenB, I'll try the opening of software on the computer first then the clean boot. jim.

Thanks KenB. I clocked the opening times of three sites as well as W7 itself. Opening W7 normal...58 seconds.....safe mode....27 seconds site a......................"...........7 seconds..............".................7seconds site b......................"...........7 seconds..............."................3 seconds Opening google "..........63 seconds............".................35 seconds There seems to be little difference between the sites but W7 and Google are wide apart. Jim.

Thanks KenB, I'll get around to trying that one later. I did try it when you said but was unable to relate the outcome to the problem. We do have family around today so maybe later than I'd like but will definitely set to it with a time-peace to compare. Jim.

Thanks KenB for your help in all this. In this case I might advise her to a change of machine. My wife has always threatened to go the Apple Mac way so perhaps it's time :). Jim.

Replying to KenB's post.......thanks for the instructions. I got..... ERROR: Description = Invalid Query I wrote........ Wmic MemoryChip get BasketLabel, Capacity Oh! D********, just saw my error!!! Ok got it right. BankLabel Capacity 2147483648 1073741824 Jim.