Andrea31

I'm already finding my pc is starting up much much faster than when had Kaspersky aswell so will hopefully get subscription when 30days ends and will of course let you know how it goes. Thanks for everyone's advice x

Hi - have removed all traces of Kaspersky and have just downloaded 30day free trial of ESET Smart Security so will see how this goes! Thanks again for everyone's help.

Following on from that, I'm thinking of going with Eset, but is there a Kaspersky 7.0 removal tool? On the info when I bought it, it just says remove in Add/Remove but I remember the year before when I had Norton, there was a link to a Norton removal tool to ensure removed completely. Have googled it and looked on Kaspersky site but am really confused! Please help me, and my computer!!!

Hi thanks for your replies - I rang the tech. no. for Kaspersky but was in a queue for over 10mins without speaking to anyone - I haven't got the money or patience !!! and considering I've only got 34days left of a service that I've had probs with since day one, and have got worse over the last month, and has now left my computer without any protection, I'm just going to remove Kaspersky today and try something else later today. Maybe I've just been unlucky? but it's certainly put me off using Kaspersky again! Will now have a look at some of the ones you've suggested.

Sorry for posting twice, I thought I had lost it and have just sat and re-typed it all again to see it is posted twice. Not having a good day! Sorry x

Am using Kaspersky Internet Security 7.0 and have over 1 month left on my subscription but am today am getting "Database is obsolete" and will not let me update - the update gets to 21%, quickly jumps to 100% and then still says obsolete and asks me to update?!?! I have ran ATF Cleaner, Malywarebytes and SuperAnti spyware and re-started pc loads of times but is not resolving and now my pc has no protection whatsoever. In the last month or so, it was saying something like database is out of date and again wouldn't let me update but I found running those above 3 packages and re-starting would resolve it, but not this time. Months ago I DID try to post on Kaspersky forum but despite logging in, it wouldn't allow me to post so I emailed the administrator as it asked me to do if that were to happen but no-one ever bothered getting back to me so I am quickly losing faith in Kaspersky . . . Would be grateful of any help . . . .

Hi, thanks for replying. Just didn't occur to me of possible keyboard issue as it only happened whilst on internet and was able to type in Word and also able to type my password to log onto net so seemed linked to the internet somehow. Also, it happened whatever letter I pressed, not just the 'F' key . . .. . . bit strange . . . .

Apologies if I've posted in the wrong section, but I AM worried there is some kind of virus, etc. . . . Has happened a couple of times now, where I am using the net with no probs but then all of a sudden, any key I press just brings up the Control F "Find" box, but just on the internet and am able to type in Word and to type my password to get into the internet once logged out. Logging out didn't help so had to re-start pc twice to get it to stop and was getting a bit worried! My pc security didn't pick anything up, and afterwards I did an update and scan but nothing found. I only did that ATF Cleaner, Malware and SuperAnti Spyware thing a couple of days ago aswell as I do that every now and then. Anyone have any idea why this happened?

Hi Seth - thanks very much for getting back to me - I did what you said and it is all ok now! Thanks again, Andrea.

Hello, am really worried got some kind of virus as put pc on today and message says "The file or directory is corrupted and unreadable". Also using Kaspersky and it says Kaspersky database is also corrupt and telling me to update but when I try, jumps very quickly from 21% to 100% but returns to that message of database being corrupted and telling me to update so just going round in circles. Kaspersky says got 5 security threats and can see that File Anti-Virus, Mail Anti-Virus and Web Anti-Virus are all disabled - gives me options on each to enable but when click enable, briefly says it's starting to do this but then just goes back to the message of "failed (error loading database"). Don't know what to do . . . .can anyone help me, pleeeeese?!?!

Hi - I will do and hopefully it will be to say it's working! Thanks, Andrea.

Nah - not in hibernation, was completely off. Very strange! As long as it's working anyway! Will wait and see what happens and hopefully will be ok!?! Thanks for everyone's help, Andrea.

Hi, thanks for your replies . . . and no I didn't try another charger - local places said they no longer stock charger for my model of pc (2yrs). Luckily, it's completely back to the way it was, but if happens again, will have to try to get charger somewhere, if air in vents doesn't work, etc. Just curious, but does anyone know why pc would switch itself back on? I definately shut down properly, unplugged from mains so only battery in and went to bed but 6hrs later 4.30am, switched itself on literally the second I walked in the room and everything loaded up as normal?! Only thing did different was left lid open and left charger cable in the back of pc but wasn't in mains (when I managed to get it working, tried to leave everything as it was in the hope it would work the next day). Anyone know why it would switch itself on?

But that's what I was meaning - surely it can't have been down to heat ONLY, because like I said before, once pc was on, it was fine and was on for hours until I switched it off. It was only when I tried to put it back on (either then or next day) that it wouldn't power-up so didn't suggest that it was a heat prob. Thats why I posted as was confused as was other issues like fact that I had to put air in vents for it to work AND the fact that touching/moving the cable made it switch off AND fact that the life in the battery is like 10mins fully charged - but all of a sudden, EVERYTHING has resolved at same time and is 100% like it was before . . .

Did read your replies the same day but was testing it and switched everything off and couldn't get back on again!!! However, that night I unplugged from mains (with battery in) and went to bed. Got up about 6hours later in middle of night, walked into room where pc is and it had JUST that very second switched itself on when I walked in!!! Weird timing! I know it hadn't done it any other time during the night as it went on to give that option cancel disk check by pressing any key. Next day, wouldn't come on, even when blew into vents, so used cool setting on hairdryer(!) and literally the second I did that, it powered up - weird thing is, since then, its worked absolutely fine - obviously sounds like the vents needed clearing but it was when I moved the cable that it would go off, but since then, I can move the pc and even deliberately move the cable in the back and move the lead and it never goes off! Am v. pleased it's working but it's a bit strange!

Please help, as I'm confused as to where the problem lies . . . Had Acer 5633 laptop for nearly 2yrs. Now just use it plugged into mains as the battery had decreased to point where only lasts around 15mins fully charged - this is not a problem and the battery was just left in and used mains. Last week, pc would not come on at all. Didn't think it was charger cable as the green light on the charger box always comes on and it's box heats up, but on pc, no power-up light, and battery light flashed red, after about 20mins it was steady green but still no power-up. Also no heat at all from battery . . . just thought was dead battery and heard it should work with no battery in - tried but nothing. Gave up as thought pc dead so put battery back in and just left it unplugged - next morning the battery light was flashing red even though been untouched for hours . . . tried few times over days, with and without battery, but no joy. Didn't bother for days, then tried again without battery and it came on straightaway! Was able to move it to different room and came on again with no problem again. Next day, dead again, with and without battery. Was just trying everything and blew into air vents under pc and it powered up for few secs then off! Then it stayed on longer but when moved it to place pc on table, it went off. Managed eventually to get to stay on, but only by balancing pc, holding cable connection steady and blowing into vents and lowering slowly onto table!!! Has now been on for hours - battery just happened to be in when I tried so both power-up light and battery lights are both green, although once the battery light flashed red for around 20mins, even thought its plugged into mains and mains icon shows in the tray - why would this be when it's plugged into mains? Not bothered about dead battery but confused as to if it is the charger cable or the pc or both . .. . Sorry for the long post - any help would be appreciated.

I take so long typing my reply I'm always answering the prev. post!!! Thank you for your sympathy - I'm sick of daytime tv so hopefully won't be off too long now! Take care.

Sorry - I didn't know you'd replied when I posted that . . . I will see how pc goes and get back to you if I have any more problems as seems to be fine for now? Thanks again for your help - greatly appreciated. All the best, Andrea.

Hiya, yeah pc working perfect. First 2 scans found quite a few threats, the last one found nothing . . . Off work with sprained ankle so I'm in all night so no rush! Kind regards

Hello again! I have gone through ALL instructions and pc seems be working fine. Thank you for your patience and help! The end of the instructions say when I get back to you, i will need to go through the add/remove program list? Thanks, Andrea.

Duh - sorry for being thick! The panic must have frazzled my brain!!!!

I have downloaded the ATF Cleaner - it brought up the Main one and message came saying done and mbs have been freed up so that is fine. However, the Firefox tab on the top is gred out and only option is to Exit . . Sorry to bother you!! Please help!!!!!

thanks so much for quick reply - am doing now and let you know. Kind regards

Had googled something in the news and tried to enter the site - Microsoft Internet Explorer box came up saying I have to agree to enter the site - never had that before so I just clicked the x to come off it and not bother . . . but the message in the M.I.E. box then changed to "Will you stick up for snails everywhere?" ???!!! At same time, Kaspersky popped up saying it's blocked a pop up - was unable to click on AnYTHING as it was clearly wanting me to click in that box again - obv. I didn't want to so had to log of internet and back on. Have NEVER seen that before - has anyone else?! Googled but cannot find anything. Thanks.

Hi, can anyone help? . . . My Javascript is DEFINATELY showing enabled in the Tools menu, but after an hour or so online, I get messge saying Javascript is disabled and tells me how to enable it!!! First time it happened right at start, I DID have to enable it, and I've put up with it happening cos logging off and back on rectifies it until next time, but it's happening more regularly and after shorter periods of time online and it's really annoying. I can 100% guarantee that when I've gone back into Tools, Internet Options, Security, Custom Level then under Scripting, all 3 are enabled (Active Scripting, Allow paste operations via scripting, Scripting of java applets). I didn't alter anything else in the settings. Can someone please advise . . . ? . . .