64 bit Vista Machine crashes

[Guest Mary]

I have a 64 bit Vista computer. We are running Accuterm on this computer.

When working in this application, the computer shuts down.

I have run the computer diagnostics. Everything passed.

 

We have been using this application on the computer for the last two months

and it has not done this before. It started this several days ago.

 

I am not sure how to proceed to fix this issue. Is this a conflict issue

between the 65 bit machine and a very old application?

 

Thanks,

--

Mary Baldwin

[Guest Bobby Johnson]

Re: 64 bit Vista Machine crashes

 

Since this piece of software is published by AccuSoft

Enterprises you need to contact them and ask them about

64-bit compatibility. Their web site is: http://www.asent.com

 

 

 

Mary wrote:

> I have a 64 bit Vista computer. We are running Accuterm on this computer.

> When working in this application, the computer shuts down.

> I have run the computer diagnostics. Everything passed.

>

> We have been using this application on the computer for the last two months

> and it has not done this before. It started this several days ago.

>

> I am not sure how to proceed to fix this issue. Is this a conflict issue

> between the 65 bit machine and a very old application?

>

> Thanks,

[Guest Bobby Johnson]

Re: 64 bit Vista Machine crashes

 

They don't mention any 64-bit operating systems:

 

General Questions

 

Q: What versions of Windows are supported by AccuTerm?

 

A: The current version of the AccuTerm is AccuTerm 2K2, and

is compatible with all 32-bit versions of Windows (except NT

3.x). This includes Windows 95, Windows 98, Windows ME,

Windows NT 4, Windows 2000, Windows XP (Pro and Home),

Windows Server 2003, and Windows Vista.

 

 

 

Mary wrote:

> I have a 64 bit Vista computer. We are running Accuterm on this computer.

> When working in this application, the computer shuts down.

> I have run the computer diagnostics. Everything passed.

>

> We have been using this application on the computer for the last two months

> and it has not done this before. It started this several days ago.

>

> I am not sure how to proceed to fix this issue. Is this a conflict issue

> between the 65 bit machine and a very old application?

>

> Thanks,

[Guest Carlos]

RE: 64 bit Vista Machine crashes

 

Mary,

Try System Restore and take your system back to a state previous to the

start of the failures.

That should fix things up.

Carlos

 

"Mary" wrote:

> I have a 64 bit Vista computer. We are running Accuterm on this computer.

> When working in this application, the computer shuts down.

> I have run the computer diagnostics. Everything passed.

>

> We have been using this application on the computer for the last two months

> and it has not done this before. It started this several days ago.

>

> I am not sure how to proceed to fix this issue. Is this a conflict issue

> between the 65 bit machine and a very old application?

>

> Thanks,

> --

> Mary Baldwin