Windows Installer Error on W2K

[Guest George Schneider]

Sorry for the repost. I orignaly posted this to the wrong newsgroup. During

an application installation i'm receiving an error 1931. The Windows

Installer service cannot update the system file

C:\Winnt\system32\MSCPXL32.DLL becuase the file is protected by Windows. You

may need to update your operating system for the program to work correctly.

 

How can I resolve this error during install? Apparently the application is

trying to update this file and is being blocked from doing so? I checked

rights and that sort of thing and everything seems normal to me.

 

If I click ok the install finishes and everything appears to work correctly

but I would really like to resolve this error during install since I'm not

one is comfortable with an error messgae during an install.

[Guest Dave Patrick]

Re: Windows Installer Error on W2K

 

Try again from a safe mode boot.

 

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"George Schneider" wrote:

> Sorry for the repost. I orignaly posted this to the wrong newsgroup.

> During

> an application installation i'm receiving an error 1931. The Windows

> Installer service cannot update the system file

> C:\Winnt\system32\MSCPXL32.DLL becuase the file is protected by Windows.

> You

> may need to update your operating system for the program to work

> correctly.

>

> How can I resolve this error during install? Apparently the application

> is

> trying to update this file and is being blocked from doing so? I checked

> rights and that sort of thing and everything seems normal to me.

>

> If I click ok the install finishes and everything appears to work

> correctly

> but I would really like to resolve this error during install since I'm not

> one is comfortable with an error messgae during an install.

>

[Guest George Schneider]

Re: Windows Installer Error on W2K

 

tried that. same result.

 

"Dave Patrick" wrote:

> Try again from a safe mode boot.

>

>

> --

>

> Regards,

>

> Dave Patrick ....Please no email replies - reply in newsgroup.

> Microsoft Certified Professional

> Microsoft MVP [Windows]

> http://www.microsoft.com/protect

>

> "George Schneider" wrote:

> > Sorry for the repost. I orignaly posted this to the wrong newsgroup.

> > During

> > an application installation i'm receiving an error 1931. The Windows

> > Installer service cannot update the system file

> > C:\Winnt\system32\MSCPXL32.DLL becuase the file is protected by Windows.

> > You

> > may need to update your operating system for the program to work

> > correctly.

> >

> > How can I resolve this error during install? Apparently the application

> > is

> > trying to update this file and is being blocked from doing so? I checked

> > rights and that sort of thing and everything seems normal to me.

> >

> > If I click ok the install finishes and everything appears to work

> > correctly

> > but I would really like to resolve this error during install since I'm not

> > one is comfortable with an error messgae during an install.

> >

>

[Guest Pegasus \(MVP\)]

Re: Windows Installer Error on W2K

 

MSCPXL32.DLL is the Microsoft Data Access - ODBC Code Page

Translator. Since it does not perform an essential function, I would

boot into Safe Mode, then rename it to MSCPXL32.DLx before

rerunning the installer.

 

If you cannot rename it then you would copy it to some other location,

then delete it using one of the following tools:

- A Bart PE boot CD.

- A Nordahl boot diskette.

- Movefile.exe

(http://www.microsoft.com/technet/sysinternals/FileAndDisk/pendmoves.mspx)

 

 

"George Schneider" <georgedschneider@noemail.noemail> wrote in message

news:5D12C7EA-16C1-42DE-9CAD-D9DD2960B972@microsoft.com...

> tried that. same result.

>

> "Dave Patrick" wrote:

>

>> Try again from a safe mode boot.

>>

>>

>> --

>>

>> Regards,

>>

>> Dave Patrick ....Please no email replies - reply in newsgroup.

>> Microsoft Certified Professional

>> Microsoft MVP [Windows]

>> http://www.microsoft.com/protect

>>

>> "George Schneider" wrote:

>> > Sorry for the repost. I orignaly posted this to the wrong newsgroup.

>> > During

>> > an application installation i'm receiving an error 1931. The Windows

>> > Installer service cannot update the system file

>> > C:\Winnt\system32\MSCPXL32.DLL becuase the file is protected by

>> > Windows.

>> > You

>> > may need to update your operating system for the program to work

>> > correctly.

>> >

>> > How can I resolve this error during install? Apparently the

>> > application

>> > is

>> > trying to update this file and is being blocked from doing so? I

>> > checked

>> > rights and that sort of thing and everything seems normal to me.

>> >

>> > If I click ok the install finishes and everything appears to work

>> > correctly

>> > but I would really like to resolve this error during install since I'm

>> > not

>> > one is comfortable with an error messgae during an install.

>> >

>>

[Guest David Shen [MSFT]]

RE: Windows Installer Error on W2K

 

Dear Customer,

 

Thank you for posting in newsgroup.

 

According to the description, you encountered the error ID 1931 when you

install the package with Windows Installer service and you wish to resolve

this error message. If I have any misunderstanding, please feel free to let

me know.

 

Analysis and Suggestions:

==========================

 

Based on the research, I found that this error could happen if the windows

installer version is 3.1 v1.

 

Please determine which version of Windows Installer is currently installed

on the computer, follow these steps:

 

1. In Windows Explorer, locate the following file: Msi.dll

 

This file is located in the Windows\System 32 folder.

 

2. Right-click Msi.dll, and then click Properties.

 

3. Click the Version tab. Note the file version number

 

If the version number is 3.1.4000.1823, the computer has Windows Installer

3.1 (v1) installed.

If the version number is 3.1.4000.2435, the computer has Windows Installer

3.1 (v2) installed.

 

If the Windows Installer 3.1 (v1) was installed, please obtain and install

the Windows Installer 3.1 (v2) redistributable

 

For more information about Windows Installer 3.1 (v2), click the following

article number to view the article in the Microsoft Knowledge Base:

 

893803 Windows Installer 3.1 (v2) is available

(http://support.microsoft.com/kb/893803/)

 

After you install the Windows Installer 3.1 (v2), please find another MSI

file and install it to check if the error message still exist.

 

If the error 1931 still occur, please download Microsoft Data Access

Components (MDAC) 2.8 and install it on the problematic computer.

 

You could download MDAC 2.8 from this following link :

http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-

b037-185d0506396c&displaylang=en

 

After reboot the computer, please check if the issue can be resolved.

 

Hope it helps.

 

David Shen

Microsoft Online Partner Support

[Guest George Schneider]

RE: Windows Installer Error on W2K

 

unfortauntly when I go to perform a manualy MDAC 2.8 SP1 install I get an INF

fialure access denied durign the start of the install.

 

"David Shen [MSFT]" wrote:

> Dear Customer,

>

> Thank you for posting in newsgroup.

>

> According to the description, you encountered the error ID 1931 when you

> install the package with Windows Installer service and you wish to resolve

> this error message. If I have any misunderstanding, please feel free to let

> me know.

>

> Analysis and Suggestions:

> ==========================

>

> Based on the research, I found that this error could happen if the windows

> installer version is 3.1 v1.

>

> Please determine which version of Windows Installer is currently installed

> on the computer, follow these steps:

>

> 1. In Windows Explorer, locate the following file: Msi.dll

>

> This file is located in the Windows\System 32 folder.

>

> 2. Right-click Msi.dll, and then click Properties.

>

> 3. Click the Version tab. Note the file version number

>

> If the version number is 3.1.4000.1823, the computer has Windows Installer

> 3.1 (v1) installed.

> If the version number is 3.1.4000.2435, the computer has Windows Installer

> 3.1 (v2) installed.

>

> If the Windows Installer 3.1 (v1) was installed, please obtain and install

> the Windows Installer 3.1 (v2) redistributable

>

> For more information about Windows Installer 3.1 (v2), click the following

> article number to view the article in the Microsoft Knowledge Base:

>

> 893803 Windows Installer 3.1 (v2) is available

> (http://support.microsoft.com/kb/893803/)

>

> After you install the Windows Installer 3.1 (v2), please find another MSI

> file and install it to check if the error message still exist.

>

> If the error 1931 still occur, please download Microsoft Data Access

> Components (MDAC) 2.8 and install it on the problematic computer.

>

> You could download MDAC 2.8 from this following link :

> http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-

> b037-185d0506396c&displaylang=en

>

> After reboot the computer, please check if the issue can be resolved.

>

> Hope it helps.

>

> David Shen

> Microsoft Online Partner Support

>

>

[Guest David Shen [MSFT]]

RE: Windows Installer Error on W2K

 

Dear Customer,

 

It seems that you opened a new post for the MDAC 2.8 installation issue

which is named as "MDAC 2.8 S1 Error" in the queue of

"microsoft.public.win2000.setup". Please follow that thread and check if

you can work on the MDAC installation normally. After the installation

issue is resolved, we can then check whether this "Windows installer" issue

continues.

 

Thanks for your understanding.

 

David Shen

Microsoft Online Partner Support