Guest DSolymar Posted September 5, 2008 Posted September 5, 2008 I have an HP Omnibook 6000 laptop that is running Windows 2000 Professional. The computer seemed to be working fine until a couple of days ago when it became impossible to select anything because the cursor would automatically scroll down any menu in any program and cycle through all the options continuously. This happens in Internet Explorer (selection goes all the way to the bottom of the page and it's impossible to scroll back up without holding down the Ctrl key at the same time), Windows Explorer, and all apps. It even happens on startup, where I have a choice to select Windows 2000 or my old Windows 98 OS; the selection bounces back and forth uncontrollably. I can seem to stop the cursor if I hold down the Ctrl key at the same time. I tried getting into my mouse settings (after several tries of trying to place the cursor and click before the selection changed) and changing them, I have tried updating my touchpad driver (Symantec) and I have removed my external mouse from the computer to no effect. I have tried a different mouse with the computer, with the same result. I even disabled my touchpad and navigated with the keyboard and still saw the same problem. I have run AdAware and Spybot to check for viruses and spyware, to no effect. I have updated my BIOS to the latest version. I have also updated my video driver to the latest version. I have run Diagnostic Tools and come up with nothing. For some reason, I also cannot enter SafeMode. Is this a virus, a hardware problem, or a mechanical problem and does anyone have a fix ? Thanks for your help.
Guest bill jeswine Posted September 6, 2008 Posted September 6, 2008 Re: Uncontrollable scrolling in all apps In news:210BFF80-4481-4340-BF9D-00E017BDB3AC@microsoft.com, DSolymar <DSolymar@discussions.microsoft.com> typed: > I have an HP Omnibook 6000 laptop that is running Windows 2000 > Professional. The computer seemed to be working fine until a couple > of days ago when it became impossible to select anything because the > cursor would automatically scroll down any menu in any program and > cycle through all the options continuously. ... .... > Is this a virus, a hardware problem, or a mechanical problem and does > anyone have a fix ? It sounds to be a fixable hardware problem with the keyboard, which has a stuck key. Start by opening the laptop so the screen is at about a 90-deg. angle to the keyboard, then stand the laptop on its side so that the keypad is in a vertical plane and the junk underneath can fall out more readily. Then using some "canned air" carefully clean under the directional keys (and all the others too). This may fix the problem, but if some liquid (usually sugary soda) was spilled on the keypad and dried, then it may require removal of the keypad and a more thorough cleaning and drying. If that doesn't fix it, then a new keypad assembly may be required. http://tinyurl.com/6nzx2d will tell you how to service your machine. Removing, cleaning and replacing the laptop keypad is generally a very simple process.
Guest DSolymar Posted September 11, 2008 Posted September 11, 2008 Re: Uncontrollable scrolling in all apps Thank you so much. I cleaned my keyboard with the compressed air, turned on the machine, and the problem has disappeared. I'm glad I didn't have to take anything apart, but I'll hold onto the service manual just in case I need it in the future. Thanks again for your prompt and very helpful response. "bill jeswine" wrote: > In news:210BFF80-4481-4340-BF9D-00E017BDB3AC@microsoft.com, > DSolymar <DSolymar@discussions.microsoft.com> typed: > > > I have an HP Omnibook 6000 laptop that is running Windows 2000 > > Professional. The computer seemed to be working fine until a couple > > of days ago when it became impossible to select anything because the > > cursor would automatically scroll down any menu in any program and > > cycle through all the options continuously. ... > .... > > Is this a virus, a hardware problem, or a mechanical problem and does > > anyone have a fix ? > > It sounds to be a fixable hardware problem with the keyboard, which has a > stuck key. Start by opening the laptop so the screen is at about a 90-deg. > angle to the keyboard, then stand the laptop on its side so that the keypad > is in a vertical plane and the junk underneath can fall out more readily. > > Then using some "canned air" carefully clean under the directional keys (and > all the others too). This may fix the problem, but if some liquid (usually > sugary soda) was spilled on the keypad and dried, then it may require > removal of the keypad and a more thorough cleaning and drying. If that > doesn't fix it, then a new keypad assembly may be required. > > http://tinyurl.com/6nzx2d will tell you how to service your machine. > Removing, cleaning and replacing the laptop keypad is generally a very > simple process. > > >
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