Guest Carlos Posted October 21, 2008 Posted October 21, 2008 I want to share this solution to a problem that showed up 1 week ago. Opening any video file with WMP in Vista x64 would cause an instant reboot of my PC. No BSOD (though I have activated not to reboot instantaneously and show the BSOD), no traces in event viewer, no leads, no hunches, no nothing. This sudden reboot was not reproducible and/or predictable. The only common factor was playing a video with WMP, but not always. I began suspecting of my brand new Powercolor ATI 4850 card, first ATI after many years of faithfulness to Nvidia, which had been installed two weeks ago (counting back from today). So I fired up system restore and "rewound" my PC 5 days back, just 2 days after installing the ATI card. That "seemed" to solve it. As days passed, a couple of mysterious reboots showed up again so I decided to investigate. Something was being run that was provoking it. To make a long story short, running Nero StartSmart would cause an MSXML 4.0 error which I had overlooked. Playing a video before that error was Ok, but after the error I would get a reboot without BSOD at the first attempt of playing the video. Considering that GIYF, I ended up in Nero FAQ where they stated that the MSXML thing was not to blame on StartSmart but on a corrupt MSXML 4.0 installation, kindly inviting me to download and install MSXML 4.0 SP2 (KB841833) and MSXML 4.0 Security update (KB936181). So I did and after uninstalling MSXML 4.0 I installed both updates. Tried a video playback, no problem. Fired up Nero StartSmart and no error. Tried a video playback, no more reboots! Now my index finger doesn't tremble any more when clicking on a video file. :) Carlos
Guest Kue2 Posted October 21, 2008 Posted October 21, 2008 Re: A solution to a weird problem Carlos Thanks for sharing......................gonna start calling you Sherlock...... "Carlos" <Carlos@discussions.microsoft.com> wrote in message news:E316764D-A937-403E-9F7F-1595D881720F@microsoft.com... >I want to share this solution to a problem that showed up 1 week ago. > Opening any video file with WMP in Vista x64 would cause an instant reboot > of my PC. > No BSOD (though I have activated not to reboot instantaneously and show > the > BSOD), no traces in event viewer, no leads, no hunches, no nothing. > This sudden reboot was not reproducible and/or predictable. > The only common factor was playing a video with WMP, but not always. > I began suspecting of my brand new Powercolor ATI 4850 card, first ATI > after > many years of faithfulness to Nvidia, which had been installed two weeks > ago > (counting back from today). > So I fired up system restore and "rewound" my PC 5 days back, just 2 days > after installing the ATI card. > That "seemed" to solve it. > As days passed, a couple of mysterious reboots showed up again so I > decided > to investigate. > Something was being run that was provoking it. > To make a long story short, running Nero StartSmart would cause an MSXML > 4.0 > error which I had overlooked. > Playing a video before that error was Ok, but after the error I would get > a > reboot without BSOD at the first attempt of playing the video. > Considering that GIYF, I ended up in Nero FAQ where they stated that the > MSXML thing was not to blame on StartSmart but on a corrupt MSXML 4.0 > installation, kindly inviting me to download and install MSXML 4.0 SP2 > (KB841833) and MSXML 4.0 Security update (KB936181). > So I did and after uninstalling MSXML 4.0 I installed both updates. > Tried a video playback, no problem. > Fired up Nero StartSmart and no error. > Tried a video playback, no more reboots! > Now my index finger doesn't tremble any more when clicking on a video > file. > :) > Carlos
Guest Carlos Posted October 21, 2008 Posted October 21, 2008 Re: A solution to a weird problem Thanks, Mr Holmes but I will get that degree when I iron out those SideBySide errors in the registry! :) Carlos "Kue2" wrote: > Carlos Thanks for sharing......................gonna start calling you > Sherlock...... > > > "Carlos" <Carlos@discussions.microsoft.com> wrote in message > news:E316764D-A937-403E-9F7F-1595D881720F@microsoft.com... > >I want to share this solution to a problem that showed up 1 week ago. > > Opening any video file with WMP in Vista x64 would cause an instant reboot > > of my PC. > > No BSOD (though I have activated not to reboot instantaneously and show > > the > > BSOD), no traces in event viewer, no leads, no hunches, no nothing. > > This sudden reboot was not reproducible and/or predictable. > > The only common factor was playing a video with WMP, but not always. > > I began suspecting of my brand new Powercolor ATI 4850 card, first ATI > > after > > many years of faithfulness to Nvidia, which had been installed two weeks > > ago > > (counting back from today). > > So I fired up system restore and "rewound" my PC 5 days back, just 2 days > > after installing the ATI card. > > That "seemed" to solve it. > > As days passed, a couple of mysterious reboots showed up again so I > > decided > > to investigate. > > Something was being run that was provoking it. > > To make a long story short, running Nero StartSmart would cause an MSXML > > 4.0 > > error which I had overlooked. > > Playing a video before that error was Ok, but after the error I would get > > a > > reboot without BSOD at the first attempt of playing the video. > > Considering that GIYF, I ended up in Nero FAQ where they stated that the > > MSXML thing was not to blame on StartSmart but on a corrupt MSXML 4.0 > > installation, kindly inviting me to download and install MSXML 4.0 SP2 > > (KB841833) and MSXML 4.0 Security update (KB936181). > > So I did and after uninstalling MSXML 4.0 I installed both updates. > > Tried a video playback, no problem. > > Fired up Nero StartSmart and no error. > > Tried a video playback, no more reboots! > > Now my index finger doesn't tremble any more when clicking on a video > > file. > > :) > > Carlos > >
Guest Charlie Russel - MVP Posted October 21, 2008 Posted October 21, 2008 Re: A solution to a weird problem Good work. Systematic and will definitely help others. -- Charlie. http://msmvps.com/blogs/xperts64 http://mvp.support.microsoft.com/profile/charlie.russel "Carlos" <Carlos@discussions.microsoft.com> wrote in message news:E316764D-A937-403E-9F7F-1595D881720F@microsoft.com... >I want to share this solution to a problem that showed up 1 week ago. > Opening any video file with WMP in Vista x64 would cause an instant reboot > of my PC. > No BSOD (though I have activated not to reboot instantaneously and show > the > BSOD), no traces in event viewer, no leads, no hunches, no nothing. > This sudden reboot was not reproducible and/or predictable. > The only common factor was playing a video with WMP, but not always. > I began suspecting of my brand new Powercolor ATI 4850 card, first ATI > after > many years of faithfulness to Nvidia, which had been installed two weeks > ago > (counting back from today). > So I fired up system restore and "rewound" my PC 5 days back, just 2 days > after installing the ATI card. > That "seemed" to solve it. > As days passed, a couple of mysterious reboots showed up again so I > decided > to investigate. > Something was being run that was provoking it. > To make a long story short, running Nero StartSmart would cause an MSXML > 4.0 > error which I had overlooked. > Playing a video before that error was Ok, but after the error I would get > a > reboot without BSOD at the first attempt of playing the video. > Considering that GIYF, I ended up in Nero FAQ where they stated that the > MSXML thing was not to blame on StartSmart but on a corrupt MSXML 4.0 > installation, kindly inviting me to download and install MSXML 4.0 SP2 > (KB841833) and MSXML 4.0 Security update (KB936181). > So I did and after uninstalling MSXML 4.0 I installed both updates. > Tried a video playback, no problem. > Fired up Nero StartSmart and no error. > Tried a video playback, no more reboots! > Now my index finger doesn't tremble any more when clicking on a video > file. > :) > Carlos
Guest Carlos Posted October 21, 2008 Posted October 21, 2008 Re: A solution to a weird problem Thanks Charlie! And I've got another one in the works. It will be "PC restarts when entering Standby". I think I have already solved it - another weird one - but I need further testing before "the fat lady sings". Carlos "Charlie Russel - MVP" wrote: > Good work. Systematic and will definitely help others. > > -- > Charlie. > http://msmvps.com/blogs/xperts64 > http://mvp.support.microsoft.com/profile/charlie.russel > > "Carlos" <Carlos@discussions.microsoft.com> wrote in message > news:E316764D-A937-403E-9F7F-1595D881720F@microsoft.com... > >I want to share this solution to a problem that showed up 1 week ago. > > Opening any video file with WMP in Vista x64 would cause an instant reboot > > of my PC. > > No BSOD (though I have activated not to reboot instantaneously and show > > the > > BSOD), no traces in event viewer, no leads, no hunches, no nothing. > > This sudden reboot was not reproducible and/or predictable. > > The only common factor was playing a video with WMP, but not always. > > I began suspecting of my brand new Powercolor ATI 4850 card, first ATI > > after > > many years of faithfulness to Nvidia, which had been installed two weeks > > ago > > (counting back from today). > > So I fired up system restore and "rewound" my PC 5 days back, just 2 days > > after installing the ATI card. > > That "seemed" to solve it. > > As days passed, a couple of mysterious reboots showed up again so I > > decided > > to investigate. > > Something was being run that was provoking it. > > To make a long story short, running Nero StartSmart would cause an MSXML > > 4.0 > > error which I had overlooked. > > Playing a video before that error was Ok, but after the error I would get > > a > > reboot without BSOD at the first attempt of playing the video. > > Considering that GIYF, I ended up in Nero FAQ where they stated that the > > MSXML thing was not to blame on StartSmart but on a corrupt MSXML 4.0 > > installation, kindly inviting me to download and install MSXML 4.0 SP2 > > (KB841833) and MSXML 4.0 Security update (KB936181). > > So I did and after uninstalling MSXML 4.0 I installed both updates. > > Tried a video playback, no problem. > > Fired up Nero StartSmart and no error. > > Tried a video playback, no more reboots! > > Now my index finger doesn't tremble any more when clicking on a video > > file. > > :) > > Carlos > >
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