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F-Secure cripples computer

Guest phantom

By Guest phantom
in Windows 2000 Workstation

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Guest phantom

Guest phantom

Posted
Posted

One of the computers in my household has been crippled by a failed

uninstallation of F-Secure, bundled in a package from my ISP they call

Cogeco Security Services. Or something like that. What happenned was

the computer suddenly reset, as if somebody pressed the reset button

that doesn't exist. That was in the middle of uninstalling Cogeco

Security Services. The result, is that the computer cannot connect to

the internet any more. We can't figure out how to fix this; the

computer has to be able to access the internet in order to reinstall

the software, but it can't do that, so we can't reinstall it to

uninstall it again. We have tried running the uninstaller

"bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it

gives an error saying "Uninstall failed. Invalid Settings".

 

All attempts to open a web page in Internet Explorer result in "The

Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have

tried "sfc /scannow" and reinstalling Internet Explorer, those do not

fix it either.

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Guest Palindrome

Guest Palindrome

Posted
Posted

Re: F-Secure cripples computer

 

phantom wrote:

> One of the computers in my household has been crippled by a failed

> uninstallation of F-Secure, bundled in a package from my ISP they call

> Cogeco Security Services. Or something like that. What happenned was

> the computer suddenly reset, as if somebody pressed the reset button

> that doesn't exist. That was in the middle of uninstalling Cogeco

> Security Services. The result, is that the computer cannot connect to

> the internet any more. We can't figure out how to fix this; the

> computer has to be able to access the internet in order to reinstall

> the software, but it can't do that, so we can't reinstall it to

> uninstall it again. We have tried running the uninstaller

> "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it

> gives an error saying "Uninstall failed. Invalid Settings".

>

> All attempts to open a web page in Internet Explorer result in "The

> Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have

> tried "sfc /scannow" and reinstalling Internet Explorer, those do not

> fix it either.

>

And is this computer actually running Win2k?

 

--

Sue

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

Yup, Windows 2000 Professional with all service packs and such

updates.

 

Palindrome wote:

> phantom wrote:

> > One of the computers in my household has been crippled by a failed

> > uninstallation of F-Secure, bundled in a package from my ISP they call

> > Cogeco Security Services. Or something like that. What happenned was

> > the computer suddenly reset, as if somebody pressed the reset button

> > that doesn't exist. That was in the middle of uninstalling Cogeco

> > Security Services. The result, is that the computer cannot connect to

> > the internet any more. We can't figure out how to fix this; the

> > computer has to be able to access the internet in order to reinstall

> > the software, but it can't do that, so we can't reinstall it to

> > uninstall it again. We have tried running the uninstaller

> > "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it

> > gives an error saying "Uninstall failed. Invalid Settings".

> >

> > All attempts to open a web page in Internet Explorer result in "The

> > Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have

> > tried "sfc /scannow" and reinstalling Internet Explorer, those do not

> > fix it either.

> >

> And is this computer actually running Win2k?

>

> --

> Sue

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:1183773978.213493.305450@m36g2000hse.googlegroups.com,

phantom <beatme101@gmail.com> wibbled

> One of the computers in my household has been crippled by a failed

> uninstallation of F-Secure, bundled in a package from my ISP they call

> Cogeco Security Services. Or something like that. What happenned was

> the computer suddenly reset, as if somebody pressed the reset button

> that doesn't exist. That was in the middle of uninstalling Cogeco

> Security Services. The result, is that the computer cannot connect to

> the internet any more. We can't figure out how to fix this; the

> computer has to be able to access the internet in order to reinstall

> the software, but it can't do that, so we can't reinstall it to

> uninstall it again. We have tried running the uninstaller

> "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it

> gives an error saying "Uninstall failed. Invalid Settings".

>

> All attempts to open a web page in Internet Explorer result in "The

> Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have

> tried "sfc /scannow" and reinstalling Internet Explorer, those do not

> fix it either.

 

Try stopping all the F-Secure & BackWeb services in Services

 

Start

Run

type CMD

press enter

type

services.msc

press enter

 

Also look to see if anything is autorunning.

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:OvXTrWKwHHA.4572@TK2MSFTNGP02.phx.gbl,

Steve Parry <k100rs_1990@nospam.hotmail.com> wibbled

> In news:1183773978.213493.305450@m36g2000hse.googlegroups.com,

> phantom <beatme101@gmail.com> wibbled

>> One of the computers in my household has been crippled by a failed

>> uninstallation of F-Secure, bundled in a package from my ISP they

>> call Cogeco Security Services. Or something like that. What

>> happenned was the computer suddenly reset, as if somebody pressed

>> the reset button that doesn't exist. That was in the middle of

>> uninstalling Cogeco Security Services. The result, is that the

>> computer cannot connect to the internet any more. We can't figure

>> out how to fix this; the computer has to be able to access the

>> internet in order to reinstall the software, but it can't do that,

>> so we can't reinstall it to uninstall it again. We have tried

>> running the uninstaller "bwUnin-6.3.2.116-9867844L.exe" left behind

>> in the WINNT folder but it gives an error saying "Uninstall failed.

>> Invalid Settings". All attempts to open a web page in Internet Explorer

>> result in "The

>> Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have

>> tried "sfc /scannow" and reinstalling Internet Explorer, those do not

>> fix it either.

>

> Try stopping all the F-Secure & BackWeb services in Services

>

> Start

> Run

> type CMD

> press enter

> type

> services.msc

> press enter

>

> Also look to see if anything is autorunning.

 

PS also find the F-Secure folder probably

 

C:\Program Files\F-Secure

 

and rename the folder to f-secure.old

 

 

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

Hmm.. Neither of those services seem to be there, and nothing appears

to be running from that folder.

 

I have recently been made aware that the computer is not showing up in

my router's DHCP list (IP addresses should be assigned by the router,

this computer's IP was not and it isn't in the list at all), although

the computer is able to access other computers on the network via

NetBIOS. Also, ipconfig is showing something weird..

 

Windows 2000 IP Configuration

 

Ethernet adapter Local Area Connection:

 

Connection-specific DNS Suffix . :

Autoconfiguration IP Address. . . : 169.254.107.121

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

 

 

 

Steve Parry wote:

> In news:OvXTrWKwHHA.4572@TK2MSFTNGP02.phx.gbl,

> Steve Parry <k100rs_1990@nospam.hotmail.com> wibbled

> >

> > Try stopping all the F-Secure & BackWeb services in Services

> >

> > Start

> > Run

> > type CMD

> > press enter

> > type

> > services.msc

> > press enter

> >

> > Also look to see if anything is autorunning.

>

> PS also find the F-Secure folder probably

>

> C:\Program Files\F-Secure

>

> and rename the folder to f-secure.old

>

>

>

> --

> Steve Parry

> http://www.gwynfryn.co.uk

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:1183827027.813798.105060@g4g2000hsf.googlegroups.com,

phantom <beatme101@gmail.com> wibbled

> Hmm.. Neither of those services seem to be there, and nothing appears

> to be running from that folder.

>

> I have recently been made aware that the computer is not showing up in

> my router's DHCP list (IP addresses should be assigned by the router,

> this computer's IP was not and it isn't in the list at all), although

> the computer is able to access other computers on the network via

> NetBIOS. Also, ipconfig is showing something weird..

>

> Windows 2000 IP Configuration

>

> Ethernet adapter Local Area Connection:

>

> Connection-specific DNS Suffix . :

> Autoconfiguration IP Address. . . : 169.254.107.121

> Subnet Mask . . . . . . . . . . . : 255.255.0.0

> Default Gateway . . . . . . . . . :

>

 

169.x.x.x is the self assigned range.

 

Have you tried ipconfig /release then ipconfig /renew

 

You could try manually setting the settings to check it will connect?

 

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

I tried setting the IP to an IP just out of the router's set range of

DHCP addresses, 192.168.0.101, but that didn't change anything. Still

couldn't get online.

 

Now.. That ipconfig thing you told me to do.. Well, something else I

don't understand has happenned..

 

C:\Documents and Settings\Ed1>ipconfig /release

 

Windows 2000 IP Configuration

 

All adapters bound to DHCP do not have DHCP addresses. The addresses

were autom

atically configured and can not be released.

 

C:\Documents and Settings\Ed1>ipconfig /renew

 

Windows 2000 IP Configuration

 

The following error occurred when renewing adapter Local Area

Connection: An ope

ration was attempted on something that is not a socket.

 

 

 

Steve Parry wote:

> In news:1183827027.813798.105060@g4g2000hsf.googlegroups.com,

> phantom <beatme101@gmail.com> wibbled

> > Hmm.. Neither of those services seem to be there, and nothing appears

> > to be running from that folder.

> >

> > I have recently been made aware that the computer is not showing up in

> > my router's DHCP list (IP addresses should be assigned by the router,

> > this computer's IP was not and it isn't in the list at all), although

> > the computer is able to access other computers on the network via

> > NetBIOS. Also, ipconfig is showing something weird..

> >

> > Windows 2000 IP Configuration

> >

> > Ethernet adapter Local Area Connection:

> >

> > Connection-specific DNS Suffix . :

> > Autoconfiguration IP Address. . . : 169.254.107.121

> > Subnet Mask . . . . . . . . . . . : 255.255.0.0

> > Default Gateway . . . . . . . . . :

> >

>

> 169.x.x.x is the self assigned range.

>

> Have you tried ipconfig /release then ipconfig /renew

>

> You could try manually setting the settings to check it will connect?

>

>

> --

> Steve Parry

> http://www.gwynfryn.co.uk

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:1183834886.945877.272220@o61g2000hsh.googlegroups.com,

phantom <beatme101@gmail.com> wibbled

> I tried setting the IP to an IP just out of the router's set range of

> DHCP addresses, 192.168.0.101, but that didn't change anything. Still

> couldn't get online.

>

> Now.. That ipconfig thing you told me to do.. Well, something else I

> don't understand has happenned..

>

> C:\Documents and Settings\Ed1>ipconfig /release

>

> Windows 2000 IP Configuration

>

> All adapters bound to DHCP do not have DHCP addresses. The addresses

> were autom

> atically configured and can not be released.

>

> C:\Documents and Settings\Ed1>ipconfig /renew

>

> Windows 2000 IP Configuration

>

> The following error occurred when renewing adapter Local Area

> Connection: An ope

> ration was attempted on something that is not a socket.

>

>

 

Do the ipconfig /release when the address's are set to DHCP

 

When you set the address manually did you ensure you added the defualt

gateway (the routers address) and the DNS server address's?

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

You mean when it's set to get the IP automatically? It is, and was

when I tried that.

 

When I set it manually. I didn't do that. But I don't recall ever

having to do that before when setting up a manual IP on a computer on

my network..

Just tried setting up the computer to use the router as a gateway and

the DNS server my router tells me it's using. Unfortunately, no

change.

 

Steve Parry wote:

>

> Do the ipconfig /release when the address's are set to DHCP

>

> When you set the address manually did you ensure you added the defualt

> gateway (the routers address) and the DNS server address's?

>

> --

> Steve Parry

> http://www.gwynfryn.co.uk

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:1183841136.023090.122930@q75g2000hsh.googlegroups.com,

phantom <beatme101@gmail.com> wibbled

> You mean when it's set to get the IP automatically? It is, and was

> when I tried that.

>

> When I set it manually. I didn't do that. But I don't recall ever

> having to do that before when setting up a manual IP on a computer on

> my network..

> Just tried setting up the computer to use the router as a gateway and

> the DNS server my router tells me it's using. Unfortunately, no

> change.

 

http://support.microsoft.com/kb/285034

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

Went through all that uninstalling, restarting, and reinstalling,

still didn't do fix it. It's still doing the same weird IP 169.x.x.x

or whatever it was. No internet. I even tried restarting again, didn't

start working.

 

I'm also going to note that the computer is unable to access my

computer across the netwrok via HTTP (I host a web server on my

computer); only by whatever it uses to access shared files and

printers. So I couldn't set it up to use mine as a proxy server.

 

 

Steve Parry wote:

>

> http://support.microsoft.com/kb/285034

>

> --

> Steve Parry

> http://www.gwynfryn.co.uk

Guest Gary Smith

Guest Gary Smith

Posted
Posted

Re: F-Secure cripples computer

 

You mentioned a router. Have you tried powering down the router for about

60 seconds and then powering it up again?

 

 

phantom <beatme101@gmail.com> wrote:

> Went through all that uninstalling, restarting, and reinstalling,

> still didn't do fix it. It's still doing the same weird IP 169.x.x.x

> or whatever it was. No internet. I even tried restarting again, didn't

> start working.

> I'm also going to note that the computer is unable to access my

> computer across the netwrok via HTTP (I host a web server on my

> computer); only by whatever it uses to access shared files and

> printers. So I couldn't set it up to use mine as a proxy server.

 

> Steve Parry wote:

> >

> > http://support.microsoft.com/kb/285034

 

--

Gary L. Smith

Columbus, Ohio

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

Um, well, I would rather not do that, since I am hosting a web site on

a computer that does work fine. All the other computers in the house,

including wireless consoles and handhelds can get access to the

internet fine. Taking down the router would give me down time as well

as cause my IP address to change, which would cause all sorts of

undesirable longer lasting effects.

 

 

We just tried doing a repair from the Windows 2000 CD, that didn't fix

it either.

 

Gary Smith wote:

> You mentioned a router. Have you tried powering down the router for about

> 60 seconds and then powering it up again?

>

>

>

> --

> Gary L. Smith

> Columbus, Ohio

Guest phantom

Guest phantom

Posted
Posted

Re: F-Secure cripples computer

 

Well, in the end, we gave up on conventional methods and went and

reinstalled Windows entirely. It seems to work now. Lesson learned,

avoid Cogeco and F-Secure software.

Guest Steve Parry

Guest Steve Parry

Posted
Posted

Re: F-Secure cripples computer

 

In news:1183863194.921541.109800@g4g2000hsf.googlegroups.com,

phantom <beatme101@gmail.com> wibbled

> Well, in the end, we gave up on conventional methods and went and

> reinstalled Windows entirely. It seems to work now. Lesson learned,

> avoid Cogeco and F-Secure software.

 

We use F-Secure on all of our corporate computers throughout the entire

company and rarely have problesm, I think you were just unlucky. I certainly

would'nt recommend installing from the web though. Much better to have the

media or at least the install file locally.

 

Glad you're sorted though.

 

--

Steve Parry

http://www.gwynfryn.co.uk

Guest mackay.dm@gmail.com

Guest mackay.dm@gmail.com

Posted
Posted

Re: F-Secure cripples computer

 

Cogeco's Internet Security program is AWFUL. Every computer I have

seen it installed on uses 50% of its resources to run the beast...

everything runs choppy, delayed and crashes all the time with this so

called 'security' program. Anyways, for anyone else who runs into this

problem you MUST call Cogeco, they will send you a 'special program'

to allow your computer to access the internet after 'uninstalled'

their security package. Aparently they can't even get the uninstaller

to work properly... Shameful.

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