Guest phantom Posted July 7, 2007 Posted July 7, 2007 One of the computers in my household has been crippled by a failed uninstallation of F-Secure, bundled in a package from my ISP they call Cogeco Security Services. Or something like that. What happenned was the computer suddenly reset, as if somebody pressed the reset button that doesn't exist. That was in the middle of uninstalling Cogeco Security Services. The result, is that the computer cannot connect to the internet any more. We can't figure out how to fix this; the computer has to be able to access the internet in order to reinstall the software, but it can't do that, so we can't reinstall it to uninstall it again. We have tried running the uninstaller "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it gives an error saying "Uninstall failed. Invalid Settings". All attempts to open a web page in Internet Explorer result in "The Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have tried "sfc /scannow" and reinstalling Internet Explorer, those do not fix it either.
Guest Palindrome Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer phantom wrote: > One of the computers in my household has been crippled by a failed > uninstallation of F-Secure, bundled in a package from my ISP they call > Cogeco Security Services. Or something like that. What happenned was > the computer suddenly reset, as if somebody pressed the reset button > that doesn't exist. That was in the middle of uninstalling Cogeco > Security Services. The result, is that the computer cannot connect to > the internet any more. We can't figure out how to fix this; the > computer has to be able to access the internet in order to reinstall > the software, but it can't do that, so we can't reinstall it to > uninstall it again. We have tried running the uninstaller > "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it > gives an error saying "Uninstall failed. Invalid Settings". > > All attempts to open a web page in Internet Explorer result in "The > Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have > tried "sfc /scannow" and reinstalling Internet Explorer, those do not > fix it either. > And is this computer actually running Win2k? -- Sue
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer Yup, Windows 2000 Professional with all service packs and such updates. Palindrome wote: > phantom wrote: > > One of the computers in my household has been crippled by a failed > > uninstallation of F-Secure, bundled in a package from my ISP they call > > Cogeco Security Services. Or something like that. What happenned was > > the computer suddenly reset, as if somebody pressed the reset button > > that doesn't exist. That was in the middle of uninstalling Cogeco > > Security Services. The result, is that the computer cannot connect to > > the internet any more. We can't figure out how to fix this; the > > computer has to be able to access the internet in order to reinstall > > the software, but it can't do that, so we can't reinstall it to > > uninstall it again. We have tried running the uninstaller > > "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it > > gives an error saying "Uninstall failed. Invalid Settings". > > > > All attempts to open a web page in Internet Explorer result in "The > > Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have > > tried "sfc /scannow" and reinstalling Internet Explorer, those do not > > fix it either. > > > And is this computer actually running Win2k? > > -- > Sue
Guest Steve Parry Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer In news:1183773978.213493.305450@m36g2000hse.googlegroups.com, phantom <beatme101@gmail.com> wibbled > One of the computers in my household has been crippled by a failed > uninstallation of F-Secure, bundled in a package from my ISP they call > Cogeco Security Services. Or something like that. What happenned was > the computer suddenly reset, as if somebody pressed the reset button > that doesn't exist. That was in the middle of uninstalling Cogeco > Security Services. The result, is that the computer cannot connect to > the internet any more. We can't figure out how to fix this; the > computer has to be able to access the internet in order to reinstall > the software, but it can't do that, so we can't reinstall it to > uninstall it again. We have tried running the uninstaller > "bwUnin-6.3.2.116-9867844L.exe" left behind in the WINNT folder but it > gives an error saying "Uninstall failed. Invalid Settings". > > All attempts to open a web page in Internet Explorer result in "The > Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have > tried "sfc /scannow" and reinstalling Internet Explorer, those do not > fix it either. Try stopping all the F-Secure & BackWeb services in Services Start Run type CMD press enter type services.msc press enter Also look to see if anything is autorunning. -- Steve Parry http://www.gwynfryn.co.uk
Guest Steve Parry Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer In news:OvXTrWKwHHA.4572@TK2MSFTNGP02.phx.gbl, Steve Parry <k100rs_1990@nospam.hotmail.com> wibbled > In news:1183773978.213493.305450@m36g2000hse.googlegroups.com, > phantom <beatme101@gmail.com> wibbled >> One of the computers in my household has been crippled by a failed >> uninstallation of F-Secure, bundled in a package from my ISP they >> call Cogeco Security Services. Or something like that. What >> happenned was the computer suddenly reset, as if somebody pressed >> the reset button that doesn't exist. That was in the middle of >> uninstalling Cogeco Security Services. The result, is that the >> computer cannot connect to the internet any more. We can't figure >> out how to fix this; the computer has to be able to access the >> internet in order to reinstall the software, but it can't do that, >> so we can't reinstall it to uninstall it again. We have tried >> running the uninstaller "bwUnin-6.3.2.116-9867844L.exe" left behind >> in the WINNT folder but it gives an error saying "Uninstall failed. >> Invalid Settings". All attempts to open a web page in Internet Explorer >> result in "The >> Page Cannot Be Displayed". DOS "ping google.ca" does not work. I have >> tried "sfc /scannow" and reinstalling Internet Explorer, those do not >> fix it either. > > Try stopping all the F-Secure & BackWeb services in Services > > Start > Run > type CMD > press enter > type > services.msc > press enter > > Also look to see if anything is autorunning. PS also find the F-Secure folder probably C:\Program Files\F-Secure and rename the folder to f-secure.old -- Steve Parry http://www.gwynfryn.co.uk
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer Hmm.. Neither of those services seem to be there, and nothing appears to be running from that folder. I have recently been made aware that the computer is not showing up in my router's DHCP list (IP addresses should be assigned by the router, this computer's IP was not and it isn't in the list at all), although the computer is able to access other computers on the network via NetBIOS. Also, ipconfig is showing something weird.. Windows 2000 IP Configuration Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Autoconfiguration IP Address. . . : 169.254.107.121 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Steve Parry wote: > In news:OvXTrWKwHHA.4572@TK2MSFTNGP02.phx.gbl, > Steve Parry <k100rs_1990@nospam.hotmail.com> wibbled > > > > Try stopping all the F-Secure & BackWeb services in Services > > > > Start > > Run > > type CMD > > press enter > > type > > services.msc > > press enter > > > > Also look to see if anything is autorunning. > > PS also find the F-Secure folder probably > > C:\Program Files\F-Secure > > and rename the folder to f-secure.old > > > > -- > Steve Parry > http://www.gwynfryn.co.uk
Guest Steve Parry Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer In news:1183827027.813798.105060@g4g2000hsf.googlegroups.com, phantom <beatme101@gmail.com> wibbled > Hmm.. Neither of those services seem to be there, and nothing appears > to be running from that folder. > > I have recently been made aware that the computer is not showing up in > my router's DHCP list (IP addresses should be assigned by the router, > this computer's IP was not and it isn't in the list at all), although > the computer is able to access other computers on the network via > NetBIOS. Also, ipconfig is showing something weird.. > > Windows 2000 IP Configuration > > Ethernet adapter Local Area Connection: > > Connection-specific DNS Suffix . : > Autoconfiguration IP Address. . . : 169.254.107.121 > Subnet Mask . . . . . . . . . . . : 255.255.0.0 > Default Gateway . . . . . . . . . : > 169.x.x.x is the self assigned range. Have you tried ipconfig /release then ipconfig /renew You could try manually setting the settings to check it will connect? -- Steve Parry http://www.gwynfryn.co.uk
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer I tried setting the IP to an IP just out of the router's set range of DHCP addresses, 192.168.0.101, but that didn't change anything. Still couldn't get online. Now.. That ipconfig thing you told me to do.. Well, something else I don't understand has happenned.. C:\Documents and Settings\Ed1>ipconfig /release Windows 2000 IP Configuration All adapters bound to DHCP do not have DHCP addresses. The addresses were autom atically configured and can not be released. C:\Documents and Settings\Ed1>ipconfig /renew Windows 2000 IP Configuration The following error occurred when renewing adapter Local Area Connection: An ope ration was attempted on something that is not a socket. Steve Parry wote: > In news:1183827027.813798.105060@g4g2000hsf.googlegroups.com, > phantom <beatme101@gmail.com> wibbled > > Hmm.. Neither of those services seem to be there, and nothing appears > > to be running from that folder. > > > > I have recently been made aware that the computer is not showing up in > > my router's DHCP list (IP addresses should be assigned by the router, > > this computer's IP was not and it isn't in the list at all), although > > the computer is able to access other computers on the network via > > NetBIOS. Also, ipconfig is showing something weird.. > > > > Windows 2000 IP Configuration > > > > Ethernet adapter Local Area Connection: > > > > Connection-specific DNS Suffix . : > > Autoconfiguration IP Address. . . : 169.254.107.121 > > Subnet Mask . . . . . . . . . . . : 255.255.0.0 > > Default Gateway . . . . . . . . . : > > > > 169.x.x.x is the self assigned range. > > Have you tried ipconfig /release then ipconfig /renew > > You could try manually setting the settings to check it will connect? > > > -- > Steve Parry > http://www.gwynfryn.co.uk
Guest Steve Parry Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer In news:1183834886.945877.272220@o61g2000hsh.googlegroups.com, phantom <beatme101@gmail.com> wibbled > I tried setting the IP to an IP just out of the router's set range of > DHCP addresses, 192.168.0.101, but that didn't change anything. Still > couldn't get online. > > Now.. That ipconfig thing you told me to do.. Well, something else I > don't understand has happenned.. > > C:\Documents and Settings\Ed1>ipconfig /release > > Windows 2000 IP Configuration > > All adapters bound to DHCP do not have DHCP addresses. The addresses > were autom > atically configured and can not be released. > > C:\Documents and Settings\Ed1>ipconfig /renew > > Windows 2000 IP Configuration > > The following error occurred when renewing adapter Local Area > Connection: An ope > ration was attempted on something that is not a socket. > > Do the ipconfig /release when the address's are set to DHCP When you set the address manually did you ensure you added the defualt gateway (the routers address) and the DNS server address's? -- Steve Parry http://www.gwynfryn.co.uk
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer You mean when it's set to get the IP automatically? It is, and was when I tried that. When I set it manually. I didn't do that. But I don't recall ever having to do that before when setting up a manual IP on a computer on my network.. Just tried setting up the computer to use the router as a gateway and the DNS server my router tells me it's using. Unfortunately, no change. Steve Parry wote: > > Do the ipconfig /release when the address's are set to DHCP > > When you set the address manually did you ensure you added the defualt > gateway (the routers address) and the DNS server address's? > > -- > Steve Parry > http://www.gwynfryn.co.uk
Guest Steve Parry Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer In news:1183841136.023090.122930@q75g2000hsh.googlegroups.com, phantom <beatme101@gmail.com> wibbled > You mean when it's set to get the IP automatically? It is, and was > when I tried that. > > When I set it manually. I didn't do that. But I don't recall ever > having to do that before when setting up a manual IP on a computer on > my network.. > Just tried setting up the computer to use the router as a gateway and > the DNS server my router tells me it's using. Unfortunately, no > change. http://support.microsoft.com/kb/285034 -- Steve Parry http://www.gwynfryn.co.uk
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer Went through all that uninstalling, restarting, and reinstalling, still didn't do fix it. It's still doing the same weird IP 169.x.x.x or whatever it was. No internet. I even tried restarting again, didn't start working. I'm also going to note that the computer is unable to access my computer across the netwrok via HTTP (I host a web server on my computer); only by whatever it uses to access shared files and printers. So I couldn't set it up to use mine as a proxy server. Steve Parry wote: > > http://support.microsoft.com/kb/285034 > > -- > Steve Parry > http://www.gwynfryn.co.uk
Guest Gary Smith Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer You mentioned a router. Have you tried powering down the router for about 60 seconds and then powering it up again? phantom <beatme101@gmail.com> wrote: > Went through all that uninstalling, restarting, and reinstalling, > still didn't do fix it. It's still doing the same weird IP 169.x.x.x > or whatever it was. No internet. I even tried restarting again, didn't > start working. > I'm also going to note that the computer is unable to access my > computer across the netwrok via HTTP (I host a web server on my > computer); only by whatever it uses to access shared files and > printers. So I couldn't set it up to use mine as a proxy server. > Steve Parry wote: > > > > http://support.microsoft.com/kb/285034 -- Gary L. Smith Columbus, Ohio
Guest phantom Posted July 7, 2007 Posted July 7, 2007 Re: F-Secure cripples computer Um, well, I would rather not do that, since I am hosting a web site on a computer that does work fine. All the other computers in the house, including wireless consoles and handhelds can get access to the internet fine. Taking down the router would give me down time as well as cause my IP address to change, which would cause all sorts of undesirable longer lasting effects. We just tried doing a repair from the Windows 2000 CD, that didn't fix it either. Gary Smith wote: > You mentioned a router. Have you tried powering down the router for about > 60 seconds and then powering it up again? > > > > -- > Gary L. Smith > Columbus, Ohio
Guest phantom Posted July 8, 2007 Posted July 8, 2007 Re: F-Secure cripples computer Well, in the end, we gave up on conventional methods and went and reinstalled Windows entirely. It seems to work now. Lesson learned, avoid Cogeco and F-Secure software.
Guest Steve Parry Posted July 8, 2007 Posted July 8, 2007 Re: F-Secure cripples computer In news:1183863194.921541.109800@g4g2000hsf.googlegroups.com, phantom <beatme101@gmail.com> wibbled > Well, in the end, we gave up on conventional methods and went and > reinstalled Windows entirely. It seems to work now. Lesson learned, > avoid Cogeco and F-Secure software. We use F-Secure on all of our corporate computers throughout the entire company and rarely have problesm, I think you were just unlucky. I certainly would'nt recommend installing from the web though. Much better to have the media or at least the install file locally. Glad you're sorted though. -- Steve Parry http://www.gwynfryn.co.uk
Guest mackay.dm@gmail.com Posted July 9, 2007 Posted July 9, 2007 Re: F-Secure cripples computer Cogeco's Internet Security program is AWFUL. Every computer I have seen it installed on uses 50% of its resources to run the beast... everything runs choppy, delayed and crashes all the time with this so called 'security' program. Anyways, for anyone else who runs into this problem you MUST call Cogeco, they will send you a 'special program' to allow your computer to access the internet after 'uninstalled' their security package. Aparently they can't even get the uninstaller to work properly... Shameful.
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