Windows XP Security Updates

[Guest Janie]

I purchased McAfee Security Suite through Windstream for a monthly fee.

I have not been able to download the program to my computer because it says :

"Installation was cancelled because a required program failed to install."

McAfee support says I need to download all the Window Updates in order

for it to install. It will not let me download the security updates. I have

a Dell computer and have worked with them and also McAfee and Windstream on

this matter and it still does not let me download them. I would appreciate

any help you could give me. Thanks, Janie

[Guest PA Bear]

Re: Windows XP Security Updates

 

By any chance did you recently have occasion to reinstall Windows?

 

If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the

Windows Firewall is enabled, (4) install either Avira AntiVir

(http://www.free-av.com/) or Active Virus Shield (http://www.activevirusshield.com)

(both free), (5) update the anti-virus definitions manually and then (6) run

a full system scan in Safe Mode, do these problems persist?

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

 

Janie wrote:

> I purchased McAfee Security Suite through Windstream for a monthly

> fee.

> I have not been able to download the program to my computer because it

> says

> : "Installation was cancelled because a required program failed to

> install."

> McAfee support says I need to download all the Window Updates in order

> for it to install. It will not let me download the security updates. I

> have a Dell computer and have worked with them and also McAfee and

> Windstream on this matter and it still does not let me download them. I

> would appreciate any help you could give me. Thanks, Janie

[Guest Janie]

Re: Windows XP Security Updates

 

No, I have not reinstalled Windows. I have made sure the firewell is enabled

but I have not installed any type of anti-virus program because one of the

steps to installing McAfee is that there cannnot be any other Anti-Virus on

the computer. I have taken everything off and now I have all kinds of

advirsements coming through. My computer is getting very slow. I have run

a full system scan but still have no luck in downloading the Window updates

or McAfee Security Suites. Iwill try the free sites you gave me and will see

if I have any luck. Thank you so much!

Janie

 

"PA Bear" wrote:

> By any chance did you recently have occasion to reinstall Windows?

>

> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the

> Windows Firewall is enabled, (4) install either Avira AntiVir

> (http://www.free-av.com/) or Active Virus Shield (http://www.activevirusshield.com)

> (both free), (5) update the anti-virus definitions manually and then (6) run

> a full system scan in Safe Mode, do these problems persist?

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin; DTS-L.org

>

>

> Janie wrote:

> > I purchased McAfee Security Suite through Windstream for a monthly

> > fee.

> > I have not been able to download the program to my computer because it

> > says

> > : "Installation was cancelled because a required program failed to

> > install."

> > McAfee support says I need to download all the Window Updates in order

> > for it to install. It will not let me download the security updates. I

> > have a Dell computer and have worked with them and also McAfee and

> > Windstream on this matter and it still does not let me download them. I

> > would appreciate any help you could give me. Thanks, Janie

>

>

[Guest PA Bear]

Re: Windows XP Security Updates

 

> ...I have not installed any type of anti-virus program because one

> of the steps to installing McAfee is that there cannnot be any other

> Anti-Virus on the computer.

 

Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing it,

etc., to see if it's the cause of your Windows Update problems.

--

~PA Bear

 

 

Janie wrote:

> No, I have not reinstalled Windows. I have made sure the firewell is

> enabled but I have not installed any type of anti-virus program because

> one

> of the steps to installing McAfee is that there cannnot be any other

> Anti-Virus on the computer. I have taken everything off and now I have

> all

> kinds of advirsements coming through. My computer is getting very slow.

> I have run a full system scan but still have no luck in downloading the

> Window updates or McAfee Security Suites. Iwill try the free sites you

> gave me and will see if I have any luck. Thank you so much!

> Janie

>

> "PA Bear" wrote:

>

>> By any chance did you recently have occasion to reinstall Windows?

>>

>> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the

>> Windows Firewall is enabled, (4) install either Avira AntiVir

>> (http://www.free-av.com/) or Active Virus Shield

>> (http://www.activevirusshield.com) (both free), (5) update the anti-virus

>> definitions manually and then (6) run a full system scan in Safe Mode, do

>> these problems persist? --

>> ~Robear Dyer (PA Bear)

>> MS MVP-Windows (IE, OE, Security, Shell/User)

>> AumHa VSOP & Admin; DTS-L.org

>>

>>

>> Janie wrote:

>>> I purchased McAfee Security Suite through Windstream for a monthly

>>> fee.

>>> I have not been able to download the program to my computer because it

>>> says

>>>> "Installation was cancelled because a required program failed to

>>> install."

>>> McAfee support says I need to download all the Window Updates in order

>>> for it to install. It will not let me download the security updates. I

>>> have a Dell computer and have worked with them and also McAfee and

>>> Windstream on this matter and it still does not let me download them. I

>>> would appreciate any help you could give me. Thanks, Janie

[Guest Janie]

Re: Windows XP Security Updates

 

I cannot uninstall McAfee because it is not on my computer to start with.

It will not let me download it because it says: "Installation was cancelled

because a required program failed to install". I so far have not had luck

with the internet sites you gave me - but I haven't tried the 3rd step yet.

Thanks again!

Janie

 

"PA Bear" wrote:

> > ...I have not installed any type of anti-virus program because one

> > of the steps to installing McAfee is that there cannnot be any other

> > Anti-Virus on the computer.

>

> Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing it,

> etc., to see if it's the cause of your Windows Update problems.

> --

> ~PA Bear

>

>

> Janie wrote:

> > No, I have not reinstalled Windows. I have made sure the firewell is

> > enabled but I have not installed any type of anti-virus program because

> > one

> > of the steps to installing McAfee is that there cannnot be any other

> > Anti-Virus on the computer. I have taken everything off and now I have

> > all

> > kinds of advirsements coming through. My computer is getting very slow.

> > I have run a full system scan but still have no luck in downloading the

> > Window updates or McAfee Security Suites. Iwill try the free sites you

> > gave me and will see if I have any luck. Thank you so much!

> > Janie

> >

> > "PA Bear" wrote:

> >

> >> By any chance did you recently have occasion to reinstall Windows?

> >>

> >> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure the

> >> Windows Firewall is enabled, (4) install either Avira AntiVir

> >> (http://www.free-av.com/) or Active Virus Shield

> >> (http://www.activevirusshield.com) (both free), (5) update the anti-virus

> >> definitions manually and then (6) run a full system scan in Safe Mode, do

> >> these problems persist? --

> >> ~Robear Dyer (PA Bear)

> >> MS MVP-Windows (IE, OE, Security, Shell/User)

> >> AumHa VSOP & Admin; DTS-L.org

> >>

> >>

> >> Janie wrote:

> >>> I purchased McAfee Security Suite through Windstream for a monthly

> >>> fee.

> >>> I have not been able to download the program to my computer because it

> >>> says

> >>>> "Installation was cancelled because a required program failed to

> >>> install."

> >>> McAfee support says I need to download all the Window Updates in order

> >>> for it to install. It will not let me download the security updates. I

> >>> have a Dell computer and have worked with them and also McAfee and

> >>> Windstream on this matter and it still does not let me download them. I

> >>> would appreciate any help you could give me. Thanks, Janie

>

>

[Guest PA Bear]

Re: Windows XP Security Updates

 

My apologies, Janie: I misread your initial post. I interpreted "I have not

been able to download the program to my computer" as "I have not been able

to download [as in "any"] programs to my computer."

 

Who does the computer belong to? Is there another anti-virus application

already installed?

 

What happens when you try to download/install updates from Windows Update

website (http://windowsupdate.microsoft.com)? Post any error messages

you're getting in their entirety, please.

 

Also: Click on this link: http://aumha.org/mydetail.htm > Copy the results

to your clipboard and Paste it into a reply to this thread.

 

Example:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Browser Name: Microsoft Internet Explorer ver. 6.0

 

Browser & OS: (Major & Minor Version Information)

4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

;SP2;

 

Screen Resolution: 1024 x 768

Color Depth: undefined

Java Enabled: true

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

Janie wrote:

> I cannot uninstall McAfee because it is not on my computer to start with.

> It will not let me download it because it says: "Installation was

> cancelled

> because a required program failed to install". I so far have not had

> luck

> with the internet sites you gave me - but I haven't tried the 3rd step

> yet.

> Thanks again!

> Janie

>

> "PA Bear" wrote:

>

>>> ...I have not installed any type of anti-virus program because one

>>> of the steps to installing McAfee is that there cannnot be any other

>>> Anti-Virus on the computer.

>>

>> Read my reply again. I'm suggesting /uninstalling/ McAfee and replacing

>> it, etc., to see if it's the cause of your Windows Update problems.

>> --

>> ~PA Bear

>>

>>

>> Janie wrote:

>>> No, I have not reinstalled Windows. I have made sure the firewell is

>>> enabled but I have not installed any type of anti-virus program because

>>> one

>>> of the steps to installing McAfee is that there cannnot be any other

>>> Anti-Virus on the computer. I have taken everything off and now I have

>>> all

>>> kinds of advirsements coming through. My computer is getting very slow.

>>> I have run a full system scan but still have no luck in downloading the

>>> Window updates or McAfee Security Suites. Iwill try the free sites you

>>> gave me and will see if I have any luck. Thank you so much!

>>> Janie

>>>

>>> "PA Bear" wrote:

>>>

>>>> By any chance did you recently have occasion to reinstall Windows?

>>>>

>>>> If you (1) uninstall McAfee Security Suite, (2) reboot, (3) make sure

>>>> the

>>>> Windows Firewall is enabled, (4) install either Avira AntiVir

>>>> (http://www.free-av.com/) or Active Virus Shield

>>>> (http://www.activevirusshield.com) (both free), (5) update the anti-virus

>>>> definitions manually and then (6) run a full system scan in Safe Mode,

>>>> do

>>>> these problems persist? --

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-Windows (IE, OE, Security, Shell/User)

>>>> AumHa VSOP & Admin; DTS-L.org

>>>>

>>>>

>>>> Janie wrote:

>>>>> I purchased McAfee Security Suite through Windstream for a monthly

>>>>> fee.

>>>>> I have not been able to download the program to my computer because it

>>>>> says

>>>>>> "Installation was cancelled because a required program failed to

>>>>> install."

>>>>> McAfee support says I need to download all the Window Updates in

>>>>> order

>>>>> for it to install. It will not let me download the security updates.

>>>>> I

>>>>> have a Dell computer and have worked with them and also McAfee and

>>>>> Windstream on this matter and it still does not let me download them.

>>>>> I

>>>>> would appreciate any help you could give me. Thanks, Janie