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Can't Add/Remove Programs

Guest Andrea

By Guest Andrea
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Guest Andrea

Guest Andrea

Posted
Posted

I'm trying to remove several programs that I no longer use from my computer,

but when I go to "add/remove" them all I see are a list of the programs that

are currently installed with no option to remove them. I've checked a couple

FAQ pages that talk about problems with adding and removing programs and the

only thing that makes sense is that I have a bug in IE and need to

uninstall/reinstall. I would kind of like to avoid doing this.. Anyone have

suggestions, or know what is actually wrong with my computer?

Thanks

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Guest PA Bear

Guest PA Bear

Posted
Posted

Re: Can't Add/Remove Programs

 

You select a listing in Add/Remove Programs and the Change or Remove

button(s) aren't available for any of them?

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

Andrea wrote:

> I'm trying to remove several programs that I no longer use from my

> computer,

> but when I go to "add/remove" them all I see are a list of the programs

> that

> are currently installed with no option to remove them. I've checked a

> couple

> FAQ pages that talk about problems with adding and removing programs and

> the

> only thing that makes sense is that I have a bug in IE and need to

> uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

> have

> suggestions, or know what is actually wrong with my computer?

> Thanks

Guest Andrea

Guest Andrea

Posted
Posted

Re: Can't Add/Remove Programs

 

yes, that's right. I have no buttons for any of the programs listed.

 

"PA Bear" wrote:

> You select a listing in Add/Remove Programs and the Change or Remove

> button(s) aren't available for any of them?

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin; DTS-L.org

>

> Andrea wrote:

> > I'm trying to remove several programs that I no longer use from my

> > computer,

> > but when I go to "add/remove" them all I see are a list of the programs

> > that

> > are currently installed with no option to remove them. I've checked a

> > couple

> > FAQ pages that talk about problems with adding and removing programs and

> > the

> > only thing that makes sense is that I have a bug in IE and need to

> > uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

> > have

> > suggestions, or know what is actually wrong with my computer?

> > Thanks

>

>

Guest PA Bear

Guest PA Bear

Posted
Posted

Re: Can't Add/Remove Programs

 

Answer a few more diagnostic questions for me, please, Andrea:

 

1. Can you open Task Manager via the keyboard combination CTRL+ALT+DELETE?

 

2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

 

3. Start > Settings > Control Panel > Security Center: What status is

reported here for (a) anti-virus, (b) firewall, and © Automatic Updates?

 

4. What anti-virus application do you have installed? Is your subscription

current? Can you update it manually?

 

5. To the best of your knowledge, is the machine fully patched at Windows

Update?

 

6. Are you running IE6 or IE7?

 

7. Are you experiencing any unusual or unwanted behaviors (e.g., links or IE

itself not working; Search not working or misdirecting you; prompts to

install some software; IE opening to unwanted webpages on its own)?

 

8. Finally, is this Add/Remove Programs behavior a sudden, new problem or an

ongoing one?

--

~PA Bear

 

 

Andrea wrote:

> yes, that's right. I have no buttons for any of the programs listed.

>

> "PA Bear" wrote:

>

>> You select a listing in Add/Remove Programs and the Change or Remove

>> button(s) aren't available for any of them?

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-Windows (IE, OE, Security, Shell/User)

>> AumHa VSOP & Admin; DTS-L.org

>>

>> Andrea wrote:

>>> I'm trying to remove several programs that I no longer use from my

>>> computer,

>>> but when I go to "add/remove" them all I see are a list of the programs

>>> that

>>> are currently installed with no option to remove them. I've checked a

>>> couple

>>> FAQ pages that talk about problems with adding and removing programs and

>>> the

>>> only thing that makes sense is that I have a bug in IE and need to

>>> uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

>>> have

>>> suggestions, or know what is actually wrong with my computer?

>>> Thanks

Guest Andrea

Guest Andrea

Posted
Posted

Re: Can't Add/Remove Programs

 

1. Task manager works via CTRL+ALT+DELETE.

2. Yes, Regedit opens fine

3. a. Anti-virus doesn't show up here.. I see internet options, windows

firewall, and automatic updates. B. Firewall is turned off. C. Autoupdate is

set to automatic.

4. I have norton. The subscription is current and updated.

5. As far as I know the computer is fully patched.. I ran an update check

right after I noticed the problem.

6. I run IE7 but I also have Firefox.. if that makes any difference.

7. I get a runtime error everytime I close IE but other than that no problems

8. As far a I know the problem is sudden, but I haven't tried to change any

of my programs in a while so I'm entirely sure.

 

 

"PA Bear" wrote:

> Answer a few more diagnostic questions for me, please, Andrea:

>

> 1. Can you open Task Manager via the keyboard combination CTRL+ALT+DELETE?

>

> 2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

>

> 3. Start > Settings > Control Panel > Security Center: What status is

> reported here for (a) anti-virus, (b) firewall, and © Automatic Updates?

>

> 4. What anti-virus application do you have installed? Is your subscription

> current? Can you update it manually?

>

> 5. To the best of your knowledge, is the machine fully patched at Windows

> Update?

>

> 6. Are you running IE6 or IE7?

>

> 7. Are you experiencing any unusual or unwanted behaviors (e.g., links or IE

> itself not working; Search not working or misdirecting you; prompts to

> install some software; IE opening to unwanted webpages on its own)?

>

> 8. Finally, is this Add/Remove Programs behavior a sudden, new problem or an

> ongoing one?

> --

> ~PA Bear

>

>

> Andrea wrote:

> > yes, that's right. I have no buttons for any of the programs listed.

> >

> > "PA Bear" wrote:

> >

> >> You select a listing in Add/Remove Programs and the Change or Remove

> >> button(s) aren't available for any of them?

> >> --

> >> ~Robear Dyer (PA Bear)

> >> MS MVP-Windows (IE, OE, Security, Shell/User)

> >> AumHa VSOP & Admin; DTS-L.org

> >>

> >> Andrea wrote:

> >>> I'm trying to remove several programs that I no longer use from my

> >>> computer,

> >>> but when I go to "add/remove" them all I see are a list of the programs

> >>> that

> >>> are currently installed with no option to remove them. I've checked a

> >>> couple

> >>> FAQ pages that talk about problems with adding and removing programs and

> >>> the

> >>> only thing that makes sense is that I have a bug in IE and need to

> >>> uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

> >>> have

> >>> suggestions, or know what is actually wrong with my computer?

> >>> Thanks

>

>

Guest PA Bear

Guest PA Bear

Posted
Posted

Re: Can't Add/Remove Programs

 

More questions, I'm afraid.

>> 3. Start > Settings > Control Panel > Security Center: What status is

>> reported here for (a) anti-virus, (b) firewall, and © Automatic

>> Updates?

>

> 3. a. Anti-virus doesn't show up here...

 

Security Center should look like this:

http://www.networkuptime.com/winfw/images/windows_security_center.png

 

Are you telling me that "Virus Protection" [sorry, I said "anti-virus"

before] isn't listed here?

> 4. I have norton. The subscription is current and updated.

 

Norton what (e.g. Norton AntiVirus/NAV 2007; Norton Internet Security/NIS

2006; Norton System Works/NSW 2005; Norton 360)?

 

Repost: Can you successfully update NAV by running LiveUpdate manually?

> 6. I run IE7 but I also have Firefox.. if that makes any difference.

 

Was NAV running when you installed IE7? In your first post, you wrote,

"...only thing that makes sense is that I have a bug in IE and need to

uninstall/reinstall." What led you to that conclusion or supposition?

> 7. I get a runtime error everytime I close IE but other than that no

> problems...

 

=> Does this behavior persist if you start IE7 in No Add-ons mode? To start

IE7 in No Add-ons mode:

 

1. Right-click on the blue IE desktop icon and select Start without Add-ons;

or

 

2. Start > (All) Programs > Accessories > System Tools > Internet Explorer

(No add-ons).

 

More:

 

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

 

=> Does the problem persist if you Reset IE7 Settings (RIES)?

http://support.microsoft.com/kb/923737 <= Read before using!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Some of the information you posted suggests that you may have a horked

(dirty; bad; compromised) install of IE7, but I can't imagine this would

cause what you're seeing in Add/Remove Programs, Andrea. **Please do NOT

attempt to uninstall IE7 just yet: I'll have some tips for you if we get

that far.**

 

[We can take this conversation to AumHa Forums, if you'd like. If so,

please begin a new thread in this forum and cite this newsgroup thread in

your first post: http://aumha.net/viewforum.php?f=62 ]

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

Andrea wrote:

> 1. Task manager works via CTRL+ALT+DELETE.

> 2. Yes, Regedit opens fine

> 3. a. Anti-virus doesn't show up here.. I see internet options, windows

> firewall, and automatic updates. B. Firewall is turned off. C. Autoupdate

> is

> set to automatic.

> 4. I have norton. The subscription is current and updated.

> 5. As far as I know the computer is fully patched.. I ran an update check

> right after I noticed the problem.

> 6. I run IE7 but I also have Firefox.. if that makes any difference.

> 7. I get a runtime error everytime I close IE but other than that no

> problems

> 8. As far a I know the problem is sudden, but I haven't tried to change

> any

> of my programs in a while so I'm entirely sure.

>

>

> "PA Bear" wrote:

>> Answer a few more diagnostic questions for me, please, Andrea:

>>

>> 1. Can you open Task Manager via the keyboard combination

>> CTRL+ALT+DELETE?

>>

>> 2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

>>

>> 3. Start > Settings > Control Panel > Security Center: What status is

>> reported here for (a) anti-virus, (b) firewall, and © Automatic

>> Updates?

>>

>> 4. What anti-virus application do you have installed? Is your

>> subscription

>> current? Can you update it manually?

>>

>> 5. To the best of your knowledge, is the machine fully patched at Windows

>> Update?

>>

>> 6. Are you running IE6 or IE7?

>>

>> 7. Are you experiencing any unusual or unwanted behaviors (e.g., links or

>> IE itself not working; Search not working or misdirecting you; prompts to

>> install some software; IE opening to unwanted webpages on its own)?

>>

>> 8. Finally, is this Add/Remove Programs behavior a sudden, new problem or

>> an ongoing one?

>> --

>> ~PA Bear

>>

>>

>> Andrea wrote:

>>> yes, that's right. I have no buttons for any of the programs listed.

>>>

>>> "PA Bear" wrote:

>>>

>>>> You select a listing in Add/Remove Programs and the Change or Remove

>>>> button(s) aren't available for any of them?

>>>> --

>>>> ~Robear Dyer (PA Bear)

>>>> MS MVP-Windows (IE, OE, Security, Shell/User)

>>>> AumHa VSOP & Admin; DTS-L.org

>>>>

>>>> Andrea wrote:

>>>>> I'm trying to remove several programs that I no longer use from my

>>>>> computer,

>>>>> but when I go to "add/remove" them all I see are a list of the

>>>>> programs

>>>>> that

>>>>> are currently installed with no option to remove them. I've checked a

>>>>> couple

>>>>> FAQ pages that talk about problems with adding and removing programs

>>>>> and

>>>>> the

>>>>> only thing that makes sense is that I have a bug in IE and need to

>>>>> uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

>>>>> have

>>>>> suggestions, or know what is actually wrong with my computer?

>>>>> Thanks

Guest Andrea

Guest Andrea

Posted
Posted

Re: Can't Add/Remove Programs

 

>3. Security Center should look like this:

> http://www.networkuptime.com/winfw/images/windows_security_center.png

>

> Are you telling me that "Virus Protection" [sorry, I said "anti-virus"

> before] isn't listed here?

 

It doesn't look like that. I can see security essentials and the text

directly below that and then it shows "manage security essential for:" and

the rest of the page, but there is no status that shows firewall, automatic

updates, or virus protection.

>4. Norton what (e.g. Norton AntiVirus/NAV 2007; Norton Internet Security/NIS

> 2006; Norton System Works/NSW 2005; Norton 360)?

>

> Repost: Can you successfully update NAV by running LiveUpdate manually?

 

sorry.. I have Norton Internet Security. I'm not sure what year ('06 I

think) and I'm not sure where to find that info. Yes I can manually update by

running LiveUpdate.

> > 6. I run IE7 but I also have Firefox.. if that makes any difference.

>

> Was NAV running when you installed IE7? In your first post, you wrote,

> "...only thing that makes sense is that I have a bug in IE and need to

> uninstall/reinstall." What led you to that conclusion or supposition?

 

To be honest, not a lot. I just can't think of anything else that could be

the problem. I installed IE7 as an update from the internet, not from a disk

and I don't recall having problems before I installed it. I've just restarted

my computer again andthere is an error message that pops up when I shut down

my computer (this is not new I just forgot about it). It occurs right after

the programs have been shut down, on a black screen. it says something like

"memory could not be written" and then the computer continues to shut down.

>7. => Does this behavior persist if you start IE7 in No Add-ons mode? To start

> IE7 in No Add-ons mode:

 

No, it doesn't happen with the add-ons turned off.

 

~Andrea

 

--

 

 

"PA Bear" wrote:

> More questions, I'm afraid.

>

> >> 3. Start > Settings > Control Panel > Security Center: What status is

> >> reported here for (a) anti-virus, (b) firewall, and © Automatic

> >> Updates?

> >

> > 3. a. Anti-virus doesn't show up here...

>

> Security Center should look like this:

> http://www.networkuptime.com/winfw/images/windows_security_center.png

>

> Are you telling me that "Virus Protection" [sorry, I said "anti-virus"

> before] isn't listed here?

>

> > 4. I have norton. The subscription is current and updated.

>

> Norton what (e.g. Norton AntiVirus/NAV 2007; Norton Internet Security/NIS

> 2006; Norton System Works/NSW 2005; Norton 360)?

>

> Repost: Can you successfully update NAV by running LiveUpdate manually?

>

> > 6. I run IE7 but I also have Firefox.. if that makes any difference.

>

> Was NAV running when you installed IE7? In your first post, you wrote,

> "...only thing that makes sense is that I have a bug in IE and need to

> uninstall/reinstall." What led you to that conclusion or supposition?

>

> > 7. I get a runtime error everytime I close IE but other than that no

> > problems...

>

> => Does this behavior persist if you start IE7 in No Add-ons mode? To start

> IE7 in No Add-ons mode:

>

> 1. Right-click on the blue IE desktop icon and select Start without Add-ons;

> or

>

> 2. Start > (All) Programs > Accessories > System Tools > Internet Explorer

> (No add-ons).

>

> More:

>

> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>

> => Does the problem persist if you Reset IE7 Settings (RIES)?

> http://support.microsoft.com/kb/923737 <= Read before using!

> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>

> Some of the information you posted suggests that you may have a horked

> (dirty; bad; compromised) install of IE7, but I can't imagine this would

> cause what you're seeing in Add/Remove Programs, Andrea. **Please do NOT

> attempt to uninstall IE7 just yet: I'll have some tips for you if we get

> that far.**

>

> [We can take this conversation to AumHa Forums, if you'd like. If so,

> please begin a new thread in this forum and cite this newsgroup thread in

> your first post: http://aumha.net/viewforum.php?f=62 ]

> --

> ~Robear Dyer (PA Bear)

> MS MVP-Windows (IE, OE, Security, Shell/User)

> AumHa VSOP & Admin; DTS-L.org

>

> Andrea wrote:

> > 1. Task manager works via CTRL+ALT+DELETE.

> > 2. Yes, Regedit opens fine

> > 3. a. Anti-virus doesn't show up here.. I see internet options, windows

> > firewall, and automatic updates. B. Firewall is turned off. C. Autoupdate

> > is

> > set to automatic.

> > 4. I have norton. The subscription is current and updated.

> > 5. As far as I know the computer is fully patched.. I ran an update check

> > right after I noticed the problem.

> > 6. I run IE7 but I also have Firefox.. if that makes any difference.

> > 7. I get a runtime error everytime I close IE but other than that no

> > problems

> > 8. As far a I know the problem is sudden, but I haven't tried to change

> > any

> > of my programs in a while so I'm entirely sure.

> >

> >

> > "PA Bear" wrote:

> >> Answer a few more diagnostic questions for me, please, Andrea:

> >>

> >> 1. Can you open Task Manager via the keyboard combination

> >> CTRL+ALT+DELETE?

> >>

> >> 2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

> >>

> >> 3. Start > Settings > Control Panel > Security Center: What status is

> >> reported here for (a) anti-virus, (b) firewall, and © Automatic

> >> Updates?

> >>

> >> 4. What anti-virus application do you have installed? Is your

> >> subscription

> >> current? Can you update it manually?

> >>

> >> 5. To the best of your knowledge, is the machine fully patched at Windows

> >> Update?

> >>

> >> 6. Are you running IE6 or IE7?

> >>

> >> 7. Are you experiencing any unusual or unwanted behaviors (e.g., links or

> >> IE itself not working; Search not working or misdirecting you; prompts to

> >> install some software; IE opening to unwanted webpages on its own)?

> >>

> >> 8. Finally, is this Add/Remove Programs behavior a sudden, new problem or

> >> an ongoing one?

> >> --

> >> ~PA Bear

> >>

> >>

> >> Andrea wrote:

> >>> yes, that's right. I have no buttons for any of the programs listed.

> >>>

> >>> "PA Bear" wrote:

> >>>

> >>>> You select a listing in Add/Remove Programs and the Change or Remove

> >>>> button(s) aren't available for any of them?

> >>>> --

> >>>> ~Robear Dyer (PA Bear)

> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)

> >>>> AumHa VSOP & Admin; DTS-L.org

> >>>>

> >>>> Andrea wrote:

> >>>>> I'm trying to remove several programs that I no longer use from my

> >>>>> computer,

> >>>>> but when I go to "add/remove" them all I see are a list of the

> >>>>> programs

> >>>>> that

> >>>>> are currently installed with no option to remove them. I've checked a

> >>>>> couple

> >>>>> FAQ pages that talk about problems with adding and removing programs

> >>>>> and

> >>>>> the

> >>>>> only thing that makes sense is that I have a bug in IE and need to

> >>>>> uninstall/reinstall. I would kind of like to avoid doing this.. Anyone

> >>>>> have

> >>>>> suggestions, or know what is actually wrong with my computer?

> >>>>> Thanks

>

>

Guest PA Bear

Guest PA Bear

Posted
Posted

Re: Can't Add/Remove Programs

 

Thread continues here: http://aumha.net/viewtopic.php?t=28309

 

Please post all follow-up to the above thread. Thank you.

--

~PA Bear

 

 

Andrea wrote:

>> 3. Security Center should look like this:

>> http://www.networkuptime.com/winfw/images/windows_security_center.png

>>

>> Are you telling me that "Virus Protection" [sorry, I said "anti-virus"

>> before] isn't listed here?

>

> It doesn't look like that. I can see security essentials and the text

> directly below that and then it shows "manage security essential for:" and

> the rest of the page, but there is no status that shows firewall,

> automatic

> updates, or virus protection.

>

>> 4. Norton what (e.g. Norton AntiVirus/NAV 2007; Norton Internet

>> Security/NIS 2006; Norton System Works/NSW 2005; Norton 360)?

>>

>> Repost: Can you successfully update NAV by running LiveUpdate manually?

>

> sorry.. I have Norton Internet Security. I'm not sure what year ('06 I

> think) and I'm not sure where to find that info. Yes I can manually update

> by running LiveUpdate.

>

>>> 6. I run IE7 but I also have Firefox.. if that makes any difference.

>>

>> Was NAV running when you installed IE7? In your first post, you wrote,

>> "...only thing that makes sense is that I have a bug in IE and need to

>> uninstall/reinstall." What led you to that conclusion or supposition?

>

> To be honest, not a lot. I just can't think of anything else that could be

> the problem. I installed IE7 as an update from the internet, not from a

> disk

> and I don't recall having problems before I installed it. I've just

> restarted my computer again andthere is an error message that pops up when

> I shut down my computer (this is not new I just forgot about it). It

> occurs

> right after the programs have been shut down, on a black screen. it says

> something like "memory could not be written" and then the computer

> continues to shut down.

>

>> 7. => Does this behavior persist if you start IE7 in No Add-ons mode?

>> To

>> start IE7 in No Add-ons mode:

>

> No, it doesn't happen with the add-ons turned off.

>

> ~Andrea

>

>

>> More questions, I'm afraid.

>>

>>>> 3. Start > Settings > Control Panel > Security Center: What status is

>>>> reported here for (a) anti-virus, (b) firewall, and © Automatic

>>>> Updates?

>>>

>>> 3. a. Anti-virus doesn't show up here...

>>

>> Security Center should look like this:

>> http://www.networkuptime.com/winfw/images/windows_security_center.png

>>

>> Are you telling me that "Virus Protection" [sorry, I said "anti-virus"

>> before] isn't listed here?

>>

>>> 4. I have norton. The subscription is current and updated.

>>

>> Norton what (e.g. Norton AntiVirus/NAV 2007; Norton Internet Security/NIS

>> 2006; Norton System Works/NSW 2005; Norton 360)?

>>

>> Repost: Can you successfully update NAV by running LiveUpdate manually?

>>

>>> 6. I run IE7 but I also have Firefox.. if that makes any difference.

>>

>> Was NAV running when you installed IE7? In your first post, you wrote,

>> "...only thing that makes sense is that I have a bug in IE and need to

>> uninstall/reinstall." What led you to that conclusion or supposition?

>>

>>> 7. I get a runtime error everytime I close IE but other than that no

>>> problems...

>>

>> => Does this behavior persist if you start IE7 in No Add-ons mode? To

>> start IE7 in No Add-ons mode:

>>

>> 1. Right-click on the blue IE desktop icon and select Start without

>> Add-ons; or

>>

>> 2. Start > (All) Programs > Accessories > System Tools > Internet

>> Explorer

>> (No add-ons).

>>

>> More:

>>

>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>

>> => Does the problem persist if you Reset IE7 Settings (RIES)?

>> http://support.microsoft.com/kb/923737 <= Read before using!

>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>>

>> Some of the information you posted suggests that you may have a horked

>> (dirty; bad; compromised) install of IE7, but I can't imagine this would

>> cause what you're seeing in Add/Remove Programs, Andrea. **Please do NOT

>> attempt to uninstall IE7 just yet: I'll have some tips for you if we get

>> that far.**

>>

>> [We can take this conversation to AumHa Forums, if you'd like. If so,

>> please begin a new thread in this forum and cite this newsgroup thread in

>> your first post: http://aumha.net/viewforum.php?f=62 ]

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-Windows (IE, OE, Security, Shell/User)

>> AumHa VSOP & Admin; DTS-L.org

>>

>> Andrea wrote:

>>> 1. Task manager works via CTRL+ALT+DELETE.

>>> 2. Yes, Regedit opens fine

>>> 3. a. Anti-virus doesn't show up here.. I see internet options, windows

>>> firewall, and automatic updates. B. Firewall is turned off. C.

>>> Autoupdate

>>> is

>>> set to automatic.

>>> 4. I have norton. The subscription is current and updated.

>>> 5. As far as I know the computer is fully patched.. I ran an update

>>> check

>>> right after I noticed the problem.

>>> 6. I run IE7 but I also have Firefox.. if that makes any difference.

>>> 7. I get a runtime error everytime I close IE but other than that no

>>> problems

>>> 8. As far a I know the problem is sudden, but I haven't tried to change

>>> any

>>> of my programs in a while so I'm entirely sure.

>>>

>>>

>>> "PA Bear" wrote:

>>>> Answer a few more diagnostic questions for me, please, Andrea:

>>>>

>>>> 1. Can you open Task Manager via the keyboard combination

>>>> CTRL+ALT+DELETE?

>>>>

>>>> 2. Can you open Regedit via Start > Run > (type in) Regedit > [OK]?

>>>>

>>>> 3. Start > Settings > Control Panel > Security Center: What status is

>>>> reported here for (a) anti-virus, (b) firewall, and © Automatic

>>>> Updates?

>>>>

>>>> 4. What anti-virus application do you have installed? Is your

>>>> subscription

>>>> current? Can you update it manually?

>>>>

>>>> 5. To the best of your knowledge, is the machine fully patched at

>>>> Windows

>>>> Update?

>>>>

>>>> 6. Are you running IE6 or IE7?

>>>>

>>>> 7. Are you experiencing any unusual or unwanted behaviors (e.g., links

>>>> or

>>>> IE itself not working; Search not working or misdirecting you; prompts

>>>> to

>>>> install some software; IE opening to unwanted webpages on its own)?

>>>>

>>>> 8. Finally, is this Add/Remove Programs behavior a sudden, new problem

>>>> or

>>>> an ongoing one?

>>>> --

>>>> ~PA Bear

>>>>

>>>>

>>>> Andrea wrote:

>>>>> yes, that's right. I have no buttons for any of the programs listed.

>>>>>

>>>>> "PA Bear" wrote:

>>>>>

>>>>>> You select a listing in Add/Remove Programs and the Change or Remove

>>>>>> button(s) aren't available for any of them?

>>>>>> --

>>>>>> ~Robear Dyer (PA Bear)

>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)

>>>>>> AumHa VSOP & Admin; DTS-L.org

>>>>>>

>>>>>> Andrea wrote:

>>>>>>> I'm trying to remove several programs that I no longer use from my

>>>>>>> computer,

>>>>>>> but when I go to "add/remove" them all I see are a list of the

>>>>>>> programs

>>>>>>> that

>>>>>>> are currently installed with no option to remove them. I've checked

>>>>>>> a

>>>>>>> couple

>>>>>>> FAQ pages that talk about problems with adding and removing programs

>>>>>>> and

>>>>>>> the

>>>>>>> only thing that makes sense is that I have a bug in IE and need to

>>>>>>> uninstall/reinstall. I would kind of like to avoid doing this..

>>>>>>> Anyone

>>>>>>> have

>>>>>>> suggestions, or know what is actually wrong with my computer?

>>>>>>> Thanks

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