Veritas Storage foundation and NTFS volume seen as RAW

August 15, 2007

Hi there,

We have a storage array with a volume seen as RAW rather than NTFS.

Since several days, we are working on it, with Symantec tech support and

their last idea is:

"From the screen shots that you sent us, looks like your volume should be in

a healthy status with a file system.

MSFT does have a fix that may just correct your issue. You will have to

open up a support case with MSFT to obtain this patch. This will be their

latest fix for mountmgr.sys on windows 2000 SP4.

This fix is related to filesystem showing RAW status."

We can't find the KB article related to what Symantec told us. They can't

tell us where they found this article...(internal KB?). How can we get this

fix? Usually, we can get fixes through KB articles so I think we don't need

to open a case through MSFT.

Our system is a Windows 2000 Server Cluster with SP4 and Rollup package

installed, with a RAID 5 volume and Storage Foundation 5.0 handling this

array.

If anyone can help us, it would be very appreciated :)

If you need more information, let us know.

Thanks for your help.

Regards,

Christophe

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