VSS Errors on Windows Server 2003 R2 x64 w/SP2

[Guest Larry]

Hey guys,

 

My netbackup software has been failing on all 4 x64 servers I put into

production. After working with Symantec, we've determined that VSS is the

culprit.

 

Using ntbackup, I tried to do a system state backup on the servers and they

failed. Here is the report from the ntbackup job:

 

Backup Status

Operation: Backup

Active backup destination: File

Media name: "Backup.bkf created 8/15/2007 at 1:25 PM"

 

Volume shadow copy creation: Attempt 1.

Timeout before function completed

 

Error returned while creating the volume shadow copy: 0xffffffff.

 

Error returned while creating the volume shadow copy:ffffffff

Aborting Backup.

 

----------------------

 

The operation did not successfully complete.

 

----------------------

 

Backup Status

Operation: Backup

Active backup destination: File

Media name: "Backup.bkf created 8/15/2007 at 1:30 PM"

 

Volume shadow copy creation: Attempt 1.

Timeout before function completed

 

Error returned while creating the volume shadow copy: 0xffffffff.

 

Error returned while creating the volume shadow copy:ffffffff

Aborting Backup.

 

----------------------

 

The operation did not successfully complete.

 

----------------------

 

In addition, when the netbackup job attempts a backup, it fails and turns

off the VSS service on the servers. Here is the error log that it generates:

 

Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 12302

Date: 8/15/2007

Time: 11:52:25 AM

User: N/A

Computer: CCPS-GBIIS1

Description:

Volume Shadow Copy Service error: An internal inconsistency was detected in

trying to contact shadow copy service writers. Please check to see that the

Event Service and Volume Shadow Copy Service are operating properly.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 2d 20 43 6f 64 65 3a 20 - Code:

0008: 42 55 45 43 58 4d 4c 43 BUECXMLC

0010: 30 30 30 30 37 32 37 34 00007274

0018: 2d 20 43 61 6c 6c 3a 20 - Call:

0020: 42 55 45 43 58 4d 4c 43 BUECXMLC

0028: 30 30 30 30 37 32 31 39 00007219

0030: 2d 20 50 49 44 3a 20 20 - PID:

0038: 30 30 30 30 32 30 36 30 00002060

0040: 2d 20 54 49 44 3a 20 20 - TID:

0048: 30 30 30 30 32 37 37 36 00002776

0050: 2d 20 43 4d 44 3a 20 20 - CMD:

0058: 22 43 3a 5c 57 49 4e 44 "C:\WIND

0060: 4f 57 53 5c 73 79 73 74 OWS\syst

0068: 65 6d 33 32 5c 6e 74 62 em32\ntb

0070: 61 63 6b 75 70 2e 65 78 ackup.ex

0078: 65 22 20 20 20 20 20 20 e"

0080: 2d 20 55 73 65 72 3a 20 - User:

0088: 48 51 5c 6d 6f 72 70 68 HQ\morph

0090: 65 75 73 20 20 20 20 20 eus

0098: 2d 20 53 69 64 3a 20 20 - Sid:

00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21

00a8: 2d 31 31 32 31 33 37 31 -1121371

00b0: 36 35 34 2d 33 38 37 37 654-3877

00b8: 38 36 30 33 37 30 2d 33 860370-3

00c0: 38 39 39 34 31 32 36 32 89941262

00c8: 31 2d 35 30 30 20 20 20 1-500

 

Any ideas on either?

 

Thanks a ton,

 

Larry