Guest Larry Posted August 15, 2007 Posted August 15, 2007 Hey guys, My netbackup software has been failing on all 4 x64 servers I put into production. After working with Symantec, we've determined that VSS is the culprit. Using ntbackup, I tried to do a system state backup on the servers and they failed. Here is the report from the ntbackup job: Backup Status Operation: Backup Active backup destination: File Media name: "Backup.bkf created 8/15/2007 at 1:25 PM" Volume shadow copy creation: Attempt 1. Timeout before function completed Error returned while creating the volume shadow copy: 0xffffffff. Error returned while creating the volume shadow copy:ffffffff Aborting Backup. ---------------------- The operation did not successfully complete. ---------------------- Backup Status Operation: Backup Active backup destination: File Media name: "Backup.bkf created 8/15/2007 at 1:30 PM" Volume shadow copy creation: Attempt 1. Timeout before function completed Error returned while creating the volume shadow copy: 0xffffffff. Error returned while creating the volume shadow copy:ffffffff Aborting Backup. ---------------------- The operation did not successfully complete. ---------------------- In addition, when the netbackup job attempts a backup, it fails and turns off the VSS service on the servers. Here is the error log that it generates: Event Type: Error Event Source: VSS Event Category: None Event ID: 12302 Date: 8/15/2007 Time: 11:52:25 AM User: N/A Computer: CCPS-GBIIS1 Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 42 55 45 43 58 4d 4c 43 BUECXMLC 0010: 30 30 30 30 37 32 37 34 00007274 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 42 55 45 43 58 4d 4c 43 BUECXMLC 0028: 30 30 30 30 37 32 31 39 00007219 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 32 30 36 30 00002060 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 32 37 37 36 00002776 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 22 43 3a 5c 57 49 4e 44 "C:\WIND 0060: 4f 57 53 5c 73 79 73 74 OWS\syst 0068: 65 6d 33 32 5c 6e 74 62 em32\ntb 0070: 61 63 6b 75 70 2e 65 78 ackup.ex 0078: 65 22 20 20 20 20 20 20 e" 0080: 2d 20 55 73 65 72 3a 20 - User: 0088: 48 51 5c 6d 6f 72 70 68 HQ\morph 0090: 65 75 73 20 20 20 20 20 eus 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21 00a8: 2d 31 31 32 31 33 37 31 -1121371 00b0: 36 35 34 2d 33 38 37 37 654-3877 00b8: 38 36 30 33 37 30 2d 33 860370-3 00c0: 38 39 39 34 31 32 36 32 89941262 00c8: 31 2d 35 30 30 20 20 20 1-500 Any ideas on either? Thanks a ton, Larry
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