Can't install XP x64 SP2

[Guest Mike T.]

Hi,

 

I'm trying to install XP x64 SP2 (currently running SP1), and I continually

get the following error:

c:\WINDOWS\SoftwareDistribution\Download\51f9ddc99bdeac787cf18461eda3f2e5\amd64\update\update.inf

is not correct.

 

This is when I try to install from Windows Update. I've also downloaded the

file and tried to install manually, but the same problem appears. After

doing some googling, I saw that there may be an issue with the cryptographic

service. I checked, and it is indeed running. For good measure, I restarted

the service.

 

There's no rights issue, since my user account has admin rights on the local

machine, and the Administrators group has Full Control on the C:\windows.inf

directory. I'va also attempted to install with the Administrator credential.

 

Can anyone think of other reasons why this may not install? Thanks!

 

Mike

[Guest Suzanne]

RE: Can't install XP x64 SP2

 

Hi Mike,

 

I was having the exact same problem and requested email support from

Microsoft.

 

They replied with two utilities attached (Reset_Subinacl.zip).

 

Here is what the email said:

 

*****

The most likely cause is that the current user account does not have the

correct permissions to access related folders and registry keys.

 

I suggest we first try the steps below to reset the default permission on

those folders and registry keys, which will be accessed when installing SP2:

 

<<Reset_Subinacl.zip>>

 

1. Save the attachment of the email to your Desktop.

2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"

3. Follow the instructions to extract the files to your Desktop. There will

be two files (reset.cmd and subinacl.exe) extracted.

4. Double click the reset.cmd file

5. You will see a DOS-like window processing.

Note: It may take several minutes, please be patient. When it is finished,

you will receive a message stating "Finished, press any key to continue".

 

After the above steps are finished, please, download the full installation

package of Service Pack 2 from the following website and save it to C:\ (The

root folder of partition C):

 

http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

 

Next, restart the computer in Safe Mode using the following steps to have a

stable environment to install SP2:

 

1. Restart the computer.

2. Keep pressing the F8 key until the Windows Startup menu appears.

3. Choose Safe Mode, and press Enter.

Note: In Safe Mode, your system display and Desktop will look and perform

differently than in Normal Mode. This is only temporary. To return the system

back to Normal Mode, we can simply restart the computer.

 

Go to C:\ to find the full installation package file, which you just

downloaded, and then double click the file to initialize the installation.

 

Can SP2 be installed now?

 

If still not, please locate the C:\Windows folder and find the SVCPACK.LOG

and SETUPAPI.LOG files, and then send them to me at

v-30milz@mssupport.microsoft.com for further research. If there are any

questions or concerns when trying the steps above, please feel free to let me

know.

 

*****

 

Suzanne O.

 

 

"Mike T." wrote:

> Hi,

>

> I'm trying to install XP x64 SP2 (currently running SP1), and I continually

> get the following error:

> c:\WINDOWS\SoftwareDistribution\Download\51f9ddc99bdeac787cf18461eda3f2e5\amd64\update\update.inf

> is not correct.

>

> This is when I try to install from Windows Update. I've also downloaded the

> file and tried to install manually, but the same problem appears. After

> doing some googling, I saw that there may be an issue with the cryptographic

> service. I checked, and it is indeed running. For good measure, I restarted

> the service.

>

> There's no rights issue, since my user account has admin rights on the local

> machine, and the Administrators group has Full Control on the C:\windows.inf

> directory. I'va also attempted to install with the Administrator credential.

>

> Can anyone think of other reasons why this may not install? Thanks!

>

> Mike

>

>

>

[Guest robert.stojanov@gmail.com]

Re: Can't install XP x64 SP2

 

Hi, Mike

Try to rename the folder SoftwareDistribution in to the

SoftwareDistribution.old for example and create a new folder called

SoftwareDistribution.

Should help I think.

[Guest Mike T.]

Re: Can't install XP x64 SP2 -- SOLVED!

 

Re: Can't install XP x64 SP2 -- SOLVED!

 

Hi all,

 

I found the solution!

 

Before loading SP2, I was having trouble installing the update for KB937143.

I tried one little tweak that worked a long time ago. I set up my volumes as

follows:

C: Windows

D: Programs

E: Data

 

I had changed the following registry keys in

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion

ProgramFilesDir and ProgramFilesDir(x64) to point to D:, where I installed

my programs. I temporarily changed the keys back to the original C:, and now

the updates are installing. I learned a lesson for the next machine I set

up.

 

Thanks for all your help!

Mike

[Guest Darrell Gorter[MSFT]]

RE: Can't install XP x64 SP2

 

Hello,

You can try repairing IE. I have heard this works sometimes.

 

Repair IE by finding ie.inf in c:\windows\inf.

Right-click on the file and select "repair" from the menu.

After it finished the repair reboot

Then try to reinstall the service pack.

Thanks,

Darrell Gorter[MSFT]

 

This posting is provided "AS IS" with no warranties, and confers no rights

--------------------

|> Thread-Topic: Can't install XP x64 SP2

|> thread-index: Acfy/qsZkOO53a2UTe6UDK9Tirae5Q==

|> X-WBNR-Posting-Host: 207.46.19.197

|> From: =?Utf-8?B?U3V6YW5uZQ==?= <Suzanne@discussions.microsoft.com>

|> References: <#XDCILv8HHA.4200@TK2MSFTNGP04.phx.gbl>

|> Subject: RE: Can't install XP x64 SP2

|> Date: Sun, 9 Sep 2007 09:30:00 -0700

|> Lines: 84

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|> NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148

|> X-Tomcat-NG: microsoft.public.windows.64bit.general

|>

|> Hi Mike,

|>

|> I was having the exact same problem and requested email support from

|> Microsoft.

|>

|> They replied with two utilities attached (Reset_Subinacl.zip).

|>

|> Here is what the email said:

|>

|> *****

|> The most likely cause is that the current user account does not have the

|> correct permissions to access related folders and registry keys.

|>

|> I suggest we first try the steps below to reset the default permission

on

|> those folders and registry keys, which will be accessed when installing

SP2:

|>

|> <<Reset_Subinacl.zip>>

|>

|> 1. Save the attachment of the email to your Desktop.

|> 2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"

|> 3. Follow the instructions to extract the files to your Desktop. There

will

|> be two files (reset.cmd and subinacl.exe) extracted.

|> 4. Double click the reset.cmd file

|> 5. You will see a DOS-like window processing.

|> Note: It may take several minutes, please be patient. When it is

finished,

|> you will receive a message stating "Finished, press any key to continue".

|>

|> After the above steps are finished, please, download the full

installation

|> package of Service Pack 2 from the following website and save it to C:\

(The

|> root folder of partition C):

|>

http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-

8245-9E368D3CDB5A&displaylang=en

|>

|> Next, restart the computer in Safe Mode using the following steps to

have a

|> stable environment to install SP2:

|>

|> 1. Restart the computer.

|> 2. Keep pressing the F8 key until the Windows Startup menu appears.

|> 3. Choose Safe Mode, and press Enter.

|> Note: In Safe Mode, your system display and Desktop will look and

perform

|> differently than in Normal Mode. This is only temporary. To return the

system

|> back to Normal Mode, we can simply restart the computer.

|>

|> Go to C:\ to find the full installation package file, which you just

|> downloaded, and then double click the file to initialize the

installation.

|>

|> Can SP2 be installed now?

|>

|> If still not, please locate the C:\Windows folder and find the

SVCPACK.LOG

|> and SETUPAPI.LOG files, and then send them to me at

|> v-30milz@mssupport.microsoft.com for further research. If there are any

|> questions or concerns when trying the steps above, please feel free to

let me

|> know.

|>

|> *****

|>

|> Suzanne O.

|>

|>

|> "Mike T." wrote:

|>

|> > Hi,

|> >

|> > I'm trying to install XP x64 SP2 (currently running SP1), and I

continually

|> > get the following error:

|> >

c:\WINDOWS\SoftwareDistribution\Download\51f9ddc99bdeac787cf18461eda3f2e5\am

d64\update\update.inf

|> > is not correct.

|> >

|> > This is when I try to install from Windows Update. I've also

downloaded the

|> > file and tried to install manually, but the same problem appears.

After

|> > doing some googling, I saw that there may be an issue with the

cryptographic

|> > service. I checked, and it is indeed running. For good measure, I

restarted

|> > the service.

|> >

|> > There's no rights issue, since my user account has admin rights on the

local

|> > machine, and the Administrators group has Full Control on the

C:\windows.inf

|> > directory. I'va also attempted to install with the Administrator

credential.

|> >

|> > Can anyone think of other reasons why this may not install? Thanks!

|> >

|> > Mike

|> >

|> >

|> >

|>

[Guest Homer J. Simpson]

Re: Can't install XP x64 SP2 -- SOLVED!

 

Re: Can't install XP x64 SP2 -- SOLVED!

 

> I learned a lesson for the next machine I set up.

 

Not changing the location of such critical folders by editing the registry?

[Guest Mike T.]

Re: Can't install XP x64 SP2 -- SOLVED!

 

Re: Can't install XP x64 SP2 -- SOLVED!

 

 

"Homer J. Simpson" <root@127.0.0.1> schrieb im Newsbeitrag

news:OcXG%23Sh9HHA.5840@TK2MSFTNGP03.phx.gbl...

>> I learned a lesson for the next machine I set up.

>

> Not changing the location of such critical folders by editing the

> registry?

>

Pretty much...I had set up one volume for the OS, one for programs, and one

for data. In the future, I plan to keep the separate data volume, but I

won't split programs off.

 

Mike

[Guest Homer J. Simpson]

Re: Can't install XP x64 SP2 -- SOLVED!

 

Re: Can't install XP x64 SP2 -- SOLVED!

 

>>> I learned a lesson for the next machine I set up.

>>

>> Not changing the location of such critical folders by editing the

>> registry?

>>

> Pretty much...I had set up one volume for the OS, one for programs, and

> one for data. In the future, I plan to keep the separate data volume, but

> I won't split programs off.

 

:o) And here I thought my reply was going to get misinterpreted as sarcasm.

 

For years, I've kept my programs and OS on separate partitions...until I

came to the realization that if my OS dies and I have to reinstall it, all

my apps are gonna have to be reinstalled as well--this scheme has never

saved me any grief.

 

I now keep my OS and applications on the same partition (~30GB, which is

plenty for me), and all my data elsewhere. My Documents has also been moved

to its own partition as well, and I've moved Favorites and my Outlook PSTs

under My Documents. I currently don't have any data on my C: drive I have

to backup if I need to blow away the OS partition on short notice.