BSOD in 64bit Vista Media Center

[Guest p.lo]

I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card into

my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try to

view Live TV, Vista Media Center will crash, display a Blue Screen & will

dump the memory to the screen.

 

Has anybody else run into this behavior in Vista?

[Guest John Barnes]

Re: BSOD in 64bit Vista Media Center

 

If you could supply error numbers and messages it would help to isolate your

problem.

 

"p.lo" <plo@discussions.microsoft.com> wrote in message

news:9EC30488-6DFA-460A-B4BF-7DD2CAD6FA2A@microsoft.com...

>I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card into

> my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try

> to

> view Live TV, Vista Media Center will crash, display a Blue Screen & will

> dump the memory to the screen.

>

> Has anybody else run into this behavior in Vista?

[Guest p.lo]

RE: BSOD in 64bit Vista Media Center

 

Hi John,

 

Thanks for your reply. Unfortunately, the memory dump aka blue screen

happens so fast that it's very difficult to catch any of the on-screen data.

I have noticed that the main error message is consistantly "System Service

Exception".

 

I've since contacted the support department of the TV turner card

manufacturer, Vista View, & they've responded that the issue is that Vista

64-bit has issues when 4 gigs of ram are installed. After removing 1 x 1gb

stick of ram, as per their instructions, Vista Media Center begin to work

flawlessly. Keep in mind that, with the full 4 gb of ram installed Vista MCE

fail every single time.

 

What I'd like to confirm is, whether this is an issue with 64bit Vista

Ultimate or with the Vista View hardware drivers?

 

Cheers,

Paul

 

"p.lo" wrote:

> I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card into

> my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try to

> view Live TV, Vista Media Center will crash, display a Blue Screen & will

> dump the memory to the screen.

>

> Has anybody else run into this behavior in Vista?

[Guest R. C. White]

Re: BSOD in 64bit Vista Media Center

 

Hi, Paul.

> Unfortunately, the memory dump aka blue screen

> happens so fast that it's very difficult to catch any of the on-screen

> data.

 

Change the default behavior for what Vista should do in case of System

failure. By default, it is set to Automatically restart, which fixes many

momentary computer glitches, but gives us no clue as to what the real

problem is.

 

Go to Control Panel | System | Advanced system settings (You'll need to

furnish Administrator password at this point) | Advanced | Startup and

Recovery Settings. On this tab, remove the check from Automatically

restart, then OK your way out.

 

Next time the problem happens, you'll still have to reboot. But the BSOD

will stay onscreen until you press the hardware Reset button, giving you all

the time you need to copy down - verbatim - the Stop code and related

information. Most of it will be meaningless to most of us, but if you post

it here - verbatim - John or some other guru (not me!) should be able to

point you in the right direction.

 

RC

--

R. C. White, CPA

San Marcos, TX

rc@grandecom.net

Microsoft Windows MVP

(Running Windows Live Mail beta 2 in Vista Ultimate x64 SP1 beta v.275)

 

"p.lo" <plo@discussions.microsoft.com> wrote in message

news:ADE517FD-1A3A-477F-AE48-278B16CACFE3@microsoft.com...

> Hi John,

>

> Thanks for your reply. Unfortunately, the memory dump aka blue screen

> happens so fast that it's very difficult to catch any of the on-screen

> data.

> I have noticed that the main error message is consistantly "System Service

> Exception".

>

> I've since contacted the support department of the TV turner card

> manufacturer, Vista View, & they've responded that the issue is that Vista

> 64-bit has issues when 4 gigs of ram are installed. After removing 1 x

> 1gb

> stick of ram, as per their instructions, Vista Media Center begin to work

> flawlessly. Keep in mind that, with the full 4 gb of ram installed Vista

> MCE

> fail every single time.

>

> What I'd like to confirm is, whether this is an issue with 64bit Vista

> Ultimate or with the Vista View hardware drivers?

>

> Cheers,

> Paul

>

> "p.lo" wrote:

>

>> I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card

>> into

>> my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try

>> to

>> view Live TV, Vista Media Center will crash, display a Blue Screen & will

>> dump the memory to the screen.

>>

>> Has anybody else run into this behavior in Vista?

[Guest p.lo]

Re: BSOD in 64bit Vista Media Center

 

Hey RC,

 

Thanks for the great tip. I'll try that this weekend & will post my

findings.

 

Cheers,

Paul

 

"R. C. White" wrote:

> Hi, Paul.

>

> > Unfortunately, the memory dump aka blue screen

> > happens so fast that it's very difficult to catch any of the on-screen

> > data.

>

> Change the default behavior for what Vista should do in case of System

> failure. By default, it is set to Automatically restart, which fixes many

> momentary computer glitches, but gives us no clue as to what the real

> problem is.

>

> Go to Control Panel | System | Advanced system settings (You'll need to

> furnish Administrator password at this point) | Advanced | Startup and

> Recovery Settings. On this tab, remove the check from Automatically

> restart, then OK your way out.

>

> Next time the problem happens, you'll still have to reboot. But the BSOD

> will stay onscreen until you press the hardware Reset button, giving you all

> the time you need to copy down - verbatim - the Stop code and related

> information. Most of it will be meaningless to most of us, but if you post

> it here - verbatim - John or some other guru (not me!) should be able to

> point you in the right direction.

>

> RC

> --

> R. C. White, CPA

> San Marcos, TX

> rc@grandecom.net

> Microsoft Windows MVP

> (Running Windows Live Mail beta 2 in Vista Ultimate x64 SP1 beta v.275)

>

> "p.lo" <plo@discussions.microsoft.com> wrote in message

> news:ADE517FD-1A3A-477F-AE48-278B16CACFE3@microsoft.com...

> > Hi John,

> >

> > Thanks for your reply. Unfortunately, the memory dump aka blue screen

> > happens so fast that it's very difficult to catch any of the on-screen

> > data.

> > I have noticed that the main error message is consistantly "System Service

> > Exception".

> >

> > I've since contacted the support department of the TV turner card

> > manufacturer, Vista View, & they've responded that the issue is that Vista

> > 64-bit has issues when 4 gigs of ram are installed. After removing 1 x

> > 1gb

> > stick of ram, as per their instructions, Vista Media Center begin to work

> > flawlessly. Keep in mind that, with the full 4 gb of ram installed Vista

> > MCE

> > fail every single time.

> >

> > What I'd like to confirm is, whether this is an issue with 64bit Vista

> > Ultimate or with the Vista View hardware drivers?

> >

> > Cheers,

> > Paul

> >

> > "p.lo" wrote:

> >

> >> I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card

> >> into

> >> my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try

> >> to

> >> view Live TV, Vista Media Center will crash, display a Blue Screen & will

> >> dump the memory to the screen.

> >>

> >> Has anybody else run into this behavior in Vista?

>

[Guest p.lo]

Re: BSOD in 64bit Vista Media Center

 

After changing the setting in the Control Panel to not Automatically restart,

Vista x64 produced the following verbatim error message when 4gb's of ram an

the VistaView 2020 Dual PCI-E TV tuner card were installed:

 

A problem has been detected and windows has been shut down to prevent damage

to your computer.

 

If this is the first time you've seen this stop error screen, restart your

computer. If this screen appears again, follow the steps:

 

Check to be sure you have adequate disk space. If a driver is identified in

the stop message, disable the driver or check with the manufacturer for

driver updates. Try changing video adapters.

 

Check with your hardware vendor for any bios updates. Disable BIOS memory

options such as caching or shadowing. If you need to use Safe Mode to remove

or disable components, restart your computer, press F8 to select Advanced

Startup Options, and then select Safe Mode.

 

Technical information:

*** STOP: 0x0000001E

(0x0000000000000000,0x0000000000000000,0x0000000000000000,0x0000000000000000)

 

Collecting data for crash dump ...

Initializing disk for crash dump ...

Beginning dump of physical memory.

Dumping physical memory to disk: 100

Physical memory dump complete.

Contact your system admin or technical support group for further assistance.

 

----------------------------------------

 

Any help would be greatly appreciated.

 

Cheers,

Paul

 

"R. C. White" wrote:

> Hi, Paul.

>

> > Unfortunately, the memory dump aka blue screen

> > happens so fast that it's very difficult to catch any of the on-screen

> > data.

>

> Change the default behavior for what Vista should do in case of System

> failure. By default, it is set to Automatically restart, which fixes many

> momentary computer glitches, but gives us no clue as to what the real

> problem is.

>

> Go to Control Panel | System | Advanced system settings (You'll need to

> furnish Administrator password at this point) | Advanced | Startup and

> Recovery Settings. On this tab, remove the check from Automatically

> restart, then OK your way out.

>

> Next time the problem happens, you'll still have to reboot. But the BSOD

> will stay onscreen until you press the hardware Reset button, giving you all

> the time you need to copy down - verbatim - the Stop code and related

> information. Most of it will be meaningless to most of us, but if you post

> it here - verbatim - John or some other guru (not me!) should be able to

> point you in the right direction.

>

> RC

> --

> R. C. White, CPA

> San Marcos, TX

> rc@grandecom.net

> Microsoft Windows MVP

> (Running Windows Live Mail beta 2 in Vista Ultimate x64 SP1 beta v.275)

>

> "p.lo" <plo@discussions.microsoft.com> wrote in message

> news:ADE517FD-1A3A-477F-AE48-278B16CACFE3@microsoft.com...

> > Hi John,

> >

> > Thanks for your reply. Unfortunately, the memory dump aka blue screen

> > happens so fast that it's very difficult to catch any of the on-screen

> > data.

> > I have noticed that the main error message is consistantly "System Service

> > Exception".

> >

> > I've since contacted the support department of the TV turner card

> > manufacturer, Vista View, & they've responded that the issue is that Vista

> > 64-bit has issues when 4 gigs of ram are installed. After removing 1 x

> > 1gb

> > stick of ram, as per their instructions, Vista Media Center begin to work

> > flawlessly. Keep in mind that, with the full 4 gb of ram installed Vista

> > MCE

> > fail every single time.

> >

> > What I'd like to confirm is, whether this is an issue with 64bit Vista

> > Ultimate or with the Vista View hardware drivers?

> >

> > Cheers,

> > Paul

> >

> > "p.lo" wrote:

> >

> >> I recently installed the Sabre VistaView 2020 dual pci-e tv tuner card

> >> into

> >> my 64-bit Vista Ultimate pc. Once installed & configured, whenever I try

> >> to

> >> view Live TV, Vista Media Center will crash, display a Blue Screen & will

> >> dump the memory to the screen.

> >>

> >> Has anybody else run into this behavior in Vista?

>