Dial-up Modem Problems

[Guest Martin H]

I have had to re-install Win 2000 as I was having problem with Zone alarm and

couldn't connect to the internet. This problem has gone but I sometimes need

to use my dial-up system and this has now stooped. Win 2K says that I

haven't got a modem connected but I have and it an internal one. Has the

re-install affected the modem and how do I re-configure it?

--

Martin

[Guest John]

Re: Dial-up Modem Problems

 

 

"Martin H" <MartinH@discussions.microsoft.com> wrote in message

news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...

>I have had to re-install Win 2000 as I was having problem with Zone alarm

>and

> couldn't connect to the internet. This problem has gone but I sometimes

> need

> to use my dial-up system and this has now stooped. Win 2K says that I

> haven't got a modem connected but I have and it an internal one. Has the

> re-install affected the modem and how do I re-configure it?

> --

> Martin

You need to install the drivers that the modem manufacturer

supplied with the modem.

[Guest Ben Myers]

Re: Dial-up Modem Problems

 

"Martin H" <MartinH@discussions.microsoft.com> wrote in message news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...

> I have had to re-install Win 2000 as I was having problem with Zone alarm and

> couldn't connect to the internet. This problem has gone but I sometimes need

> to use my dial-up system and this has now stooped. Win 2K says that I

> haven't got a modem connected but I have and it an internal one. Has the

> re-install affected the modem and how do I re-configure it?

 

Go to "Control Panel", "Add/Remove Hardware" and troubleshoot or

reinstall the modem. If this doesn't help or can't be done, please repost

with more information, including the manufacturer and model of the

modem.

 

Ben

[Guest Martin H]

Re: Dial-up Modem Problems

 

I did as you suggested but the modem is not being detected by the OS. I have

removed the modem and the only details I can see on it are as follow:

PCI Modem V.92 WW5.4C

PIBZ 033N1137

 

If it is a driver that is required then which one do I install?

 

Many thanks in adavance

--

Martin

 

 

"Ben Myers" wrote:

> "Martin H" <MartinH@discussions.microsoft.com> wrote in message news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...

> > I have had to re-install Win 2000 as I was having problem with Zone alarm and

> > couldn't connect to the internet. This problem has gone but I sometimes need

> > to use my dial-up system and this has now stooped. Win 2K says that I

> > haven't got a modem connected but I have and it an internal one. Has the

> > re-install affected the modem and how do I re-configure it?

>

> Go to "Control Panel", "Add/Remove Hardware" and troubleshoot or

> reinstall the modem. If this doesn't help or can't be done, please repost

> with more information, including the manufacturer and model of the

> modem.

>

> Ben

>

>

[Guest Frank Booth Snr]

Re: Dial-up Modem Problems

 

Martin H wrote:

> I did as you suggested but the modem is not being detected by the OS. I have

> removed the modem and the only details I can see on it are as follow:

> PCI Modem V.92 WW5.4C

> PIBZ 033N1137

>

> If it is a driver that is required then which one do I install?

>

> Many thanks in adavance

 

You need the FCCID No. and model number to be sure of identifying the

manufacturer and model of your PCI card. This should be printed

somewhere on it, but is not always clearly shown. What you supplied is

neither.

 

Have a look at http://www.computerhope.com/jargon/f/fccid.htm to get an

idea what to look for.

[Guest John John]

Re: Dial-up Modem Problems

 

Click on Start | Run and enter msinfo32 . Look in Components\Problem

Devices, do you see the modem there and do you see its PCI\VEN number?

 

John

 

Martin H wrote:

> I did as you suggested but the modem is not being detected by the OS. I have

> removed the modem and the only details I can see on it are as follow:

> PCI Modem V.92 WW5.4C

> PIBZ 033N1137

>

> If it is a driver that is required then which one do I install?

>

> Many thanks in adavance

[Guest Martin H]

Re: Dial-up Modem Problems

 

I found the driver for my modem and installed it on my system. I re-started

my computer to complete the installation and during re-start an error message

on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL

Ntoskrnl.exe

 

I restarted in the safe mode and unistalled the driver but on restart the

error message still appeared.

 

Any suggestions on a fix?

--

Martin

 

 

"John John" wrote:

> Click on Start | Run and enter msinfo32 . Look in Components\Problem

> Devices, do you see the modem there and do you see its PCI\VEN number?

>

> John

>

> Martin H wrote:

>

> > I did as you suggested but the modem is not being detected by the OS. I have

> > removed the modem and the only details I can see on it are as follow:

> > PCI Modem V.92 WW5.4C

> > PIBZ 033N1137

> >

> > If it is a driver that is required then which one do I install?

> >

> > Many thanks in adavance

>

[Guest John John]

Re: Dial-up Modem Problems

 

Try booting using the Last Known Good Configuration.

 

John

 

Martin H wrote:

> I found the driver for my modem and installed it on my system. I re-started

> my computer to complete the installation and during re-start an error message

> on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL

> Ntoskrnl.exe

>

> I restarted in the safe mode and unistalled the driver but on restart the

> error message still appeared.

>

> Any suggestions on a fix?

[Guest Frank Booth Snr]

Re: Dial-up Modem Problems

 

John John wrote:

> Try booting using the Last Known Good Configuration.

>

> John

>

> Martin H wrote:

>

>> I found the driver for my modem and installed it on my system. I

>> re-started my computer to complete the installation and during

>> re-start an error message on a blue screen was displayed. STOP:

>> 0x0000000A, IRQL_NOT_LESS_OR_EQUAL Ntoskrnl.exe

>>

>> I restarted in the safe mode and unistalled the driver but on restart

>> the error message still appeared.

>>

>> Any suggestions on a fix?

>

First remove modem card and see whether the problem remains.

[Guest Ben Myers]

Re: Dial-up Modem Problems

 

"Martin H" <MartinH@discussions.microsoft.com> wrote in message news:6C7B72C3-FD3C-4970-97DE-4C932DBB1D92@microsoft.com...

> I found the driver for my modem and installed it on my system. I re-started

> my computer to complete the installation and during re-start an error message

> on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL

> Ntoskrnl.exe

> I restarted in the safe mode and unistalled the driver but on restart the

> error message still appeared.

> Any suggestions on a fix?

 

As mentioned by another poster, try using "Last known good configuration".

Also, see if this is helpful.

 

http://support.microsoft.com/kb/199184

 

Ben