Server not responding

[Guest Apollo]

Hi, got a very weird thing happening with a new HP server. Every week we

need to reboot it as it stops responding. It replies to pings, and you can

log on locally (although all you see after entering username and password is

a grey screen). Users typically can not log on to the domain in that site

and a reboot cures the problem. Have looked through the event logs and

absolutely clean. The server room is locked and two other servers are

unaffected by this. Any ideas....?

[Guest Mike Luo [MSFT]]

RE: Server not responding

 

Hello,

 

Thank you for using newsgroup!

 

I think there is a memory leak. You may use Memory Pool Monitor to track

the problem software.

 

How to Use Memory Pool Monitor (Poolmon.exe) to Troubleshoot Kernel Mode

Memory Leaks

http://support.microsoft.com/default.aspx?scid=kb;EN-US;177415

 

Since tracking memory leak is complex, I recommend you to contact Microsoft

Customer Service and Support (CSS) via telephone so that a dedicated

Support Professional can assist you in resolving the issue in a more

efficient manner.

 

More information on support services here:

International Support (non-US/Canada):

http://support.microsoft.com/common/international.aspx

 

US and Canada:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

 

Thanks & Regards,

 

Mike Luo

 

Microsoft Online Partner Support

Get Secure! - http://www.microsoft.com/security

 

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