re platte removal

[Seth]

No.

 

Provided you followed the instructions correctly, the Eset scan will have removed the threats automatically.

 

I'm currently checking your HT log.

[Seth]

1) Upgrade to IE7.

 

2) You have three tool bars in IE. My suggestion is to remove the Yahoo and MSN toolbar.

 

3) If you don't use AOL as your internet service provider, then remove all instances from Add/Remove programs.

 

4) Rid yourself of AVG:

 

http://extremetechsupport.com/forum/malware-removal-av-firewalls-etc/3597-free-pc-help-recommended-security-products.html

[Guest Wolfeymole]

Get SP3 also.

[layler]

i am tryng to install IE7 How do i disable the anti virus and spyware ?

thanks

also what is sp3?

[layler]

i am trying t install IE7 IT ASKS ME TO DISBALE MY ANTIVIRUS AND SPYWARE HOW DO I DO THIS ASLO COULD ANYONE TELL ME WHAT IS SP3?

THANKS

LAYLER

[BeeCeeBee]

Hi Layler

 

SP3 is Service Pack 3 from Microsoft and is considered a critical update. The easiest way to get it is to check for updates after you install IE7.

 

Most antivirus programs have an icon in the taskbar which will allow you to disable it on a temporary basis. Otherwise just open the program and look for a disable button. Sorry but I cannot be more specific without knowing what programs you are running.

 

Generally the same holds true for most spyware although you may have to go into the program in order to disable. Again, without knowing what spyware you are running it is hard to be specific.

 

Hope that helpd but if not post back please.

[RandyL]

If it's AVG:

Right click the AVG icon in the system tray.

Click Launch AVG Free Control Center.

On the Security status page there should be a list of items with green check boxes next to them.

Right click Resident shield and select Properties.

Uncheck Turn on AVG Free resident Shield protection.

Click OK.

 

Are you using ZoneAlarm?

[layler]

thanks is disable the same as unistall as i cannot see disable

[layler]

am using zone alarm free edition not sure which firewall if any i am using

[RandyL]

If Zonealarm trys to block the installation too just right click the icon in the system tray and click Shutdown.

[layler]

am running super anti spyware free edition as per pc help recommendation and also have instaled free anti malwa re malwarebytes so do i need to unistall these beforeu i upgrade to ie7?

[BeeCeeBee]

No layler you do not need to uninstall

 

SUPERantispyware has a small icon in the taskbar. Just right click and then click exit. You can re-enable it later or when you restart.

 

I am not as familiar with AntiMalwarebytes but I do not believe it is monitoring your system and is used primarily for performing scans. You should not have to do anything with it and it should not prevent a proper install of IE7.

[layler]

hi seth

have installed ie7 but inow my internet connection doesnt work although i get emails have been advised by talktalk to remove it and start again what do you think ?

thanks

layler

[Guest Wolfeymole]

How can you get emails if your connection does not work Layla?

[layler]

sorry am noit making myself clear i can get emails but it will not let me access any web pages. the web page cannot be displayed- didnt know whether i need to alter settings???

[RandyL]

Have you got rid of any of your toolbars yet?

 

Have you tried to run IE without the add-ons?

 

Does IE work with your AV and firewall "temporarily" disabled?

[layler]

Have you got rid of any of your toolbars yet?

 

Have you tried to run IE without the add-ons?

 

Does IE work with your AV and firewall "temporarily" disabled?

i havent gotr rid of any tool bars yet. what do you mean about have i tried to run ie without the add ons- what are they ?

i thought that i had disbaled the av and what would be my firewall ?

thanks

sorry if i sound a bit vague about all of this am not very computer literate!

[layler]

can you recommrend what anti virus and security software that i should have on my pc.

i currently have zone alarm and av but not sure how gud they are.

thanlks

layler

[BeeCeeBee]

HI Layler,

 

I am not going to go into long winded explanations but I will tell you what you have to do so that you can follow Randy's direction and answer his queries.

 

1. While in IE7 click on tools (on top) and "manage add ons" from the drop down menu. Simply disable all running add ons.

2. Go to your settings and then control panel. In control panel go to "add and remove software" and uninstall any toolbars that you see. They will say toolbar in the program name.

3. Finally while still in control panel go to Windows Firewall and click on it. Simply click "off" and then OK. (if you do not have a seperate icon for windows firewall go to the security center and click on firewall where it says to manage security settings and turn it off there.

 

Assuming that you have your antivirus disabled you will now be running without add ons, firewall or antivirus. Try that and get back to us please.

[BeeCeeBee]

can you recommrend what anti virus and security software that i should have on my pc.

i currently have zone alarm and av but not sure how gud they are.

 

 

We will be glad to give you some recommendations but lets get this problem sorted first. There is no point in adding things to your PC right now.

[layler]

hi there

well i have followed the above instructions with regard to ie7 but again uit is now saying the page cannot be displayed so i cannot access any internet pages, so have had to unistall it so i can get back on the net.

i have removed the programmes with tool bar in , and disabled av and zone alarm.

so not sure what to do now ???

layler

[layler]

have just realised my google tool bar has not been removed from the control panel do you think that could of made any difference to the ie7 update?

[Tootech]

Yes, the Google Toolbar, whilst seeming like it doesn't cause a problem, can do.

 

Plenty of times I've seen IE7 not connecting to the internet or crashing/hanging when opened, and after removal of the Google toolbar, all is ok.

 

Please uninstall it.

[layler]

HI Layler,

 

I am not going to go into long winded explanations but I will tell you what you have to do so that you can follow Randy's direction and answer his queries.

 

1. While in IE7 click on tools (on top) and "manage add ons" from the drop down menu. Simply disable all running add ons.

2. Go to your settings and then control panel. In control panel go to "add and remove software" and uninstall any toolbars that you see. They will say toolbar in the program name.

3. Finally while still in control panel go to Windows Firewall and click on it. Simply click "off" and then OK. (if you do not have a seperate icon for windows firewall go to the security center and click on firewall where it says to manage security settings and turn it off there.

 

Assuming that you have your antivirus disabled you will now be running without add ons, firewall or antivirus. Try that and get back to us please.

hi there

i have succesfully managed to install ie7 so as per your instructions.

what should ,the next step nows?

thanks,

layler

[RandyL]

That's great layler.

 

I would start by installing a different Antivirus program instead of using AVG. Take a look at Extreme Tech Support - Free PC Help Recommended Security products .

 

After that get your Windows Updates which will include SP3.