trying to install wireless usb modem...

[Guest colisa]

Hi,

I'm searching myself dizzy looking for a clue as to what to do

here....

 

I run Win 2k with SP4, have been/am using a dial-up modem (slow as

cold molasses)...

Got my Verizon wireless usb modem, supposedly super easy to setup and

install...HUH yeah right...(murphy's law lives at my house)

I followed the instructions: install software, hook up modem at

prompt, let windows detect modem,

all goes well till there, I get an error message just after a dialog

screen acknowledging windows detects the modem :

"ZV Access Manager.exe has generated errors and will be closed by

Windows."

 

called Tech support walked thru what they could think of checking usb

and extension cable, uninstalling, reinstalling from a fresh download,

soft boot, hard boot... same message,

tried disabling firewall, and antivirus unplugged my dial-up modem...

same message

called tech support again, again walked through EVERYTHING, he

suggested taking my modem to a different PC, installing it getting it

to activate , then being able to MANUALLY configure the activated

modem to my PC,,, one problem, don't know anybody round here that

would let that happen...asked a couple of ppl at church, nope,

 

Ok so I call tech support again, NOW she says, that the problem is in

my PC not the modem or software... so I ask so what do you think the

issue is? "well, I don't know, never had this situation

before" ...try going to MS nightmare.com for patches or service

packs...

I know just enough about my PC to get me by (usually)

there were 500+entries for win2k alone!

 

So. I start at Annoyances.org, tech republic, Googled the "generated

error" part of the phrase

followed threads indicating these error messages could be a software

conflict, a security breach(virus, trojan etc,)

 

so I reinstalled avast, ad aware, enabled my firewall, ran a couple of

diagnostic programs,

 

the only thing other than some personal identity security issues I

could even assume would be my problem is:

when I reformatted and installed win 2k I did not enable any

networking options, (working dial-up, didn't need any of that...

 

 

Got any ideas what I need to do?

I just hate having a new toy sitting on the shelf and not being able

to use it :(

 

Thanks

Colisa

[Guest David Webb]

Re: trying to install wireless usb modem...

 

I found a lot of info using Google to search "VZAccess Manager.exe ".

 

The application appears to be optional and can be disabled until a resolution

can be found. Here's one website's info about this app:

 

Offered by Verizon Wireless, VZAccess Manager lets mobile employees stay on

top of their business when they're on the road by bringing more of the office

directly to their laptops.

 

It conveniently brings together the remote access connections and business

applications they need to stay productive in a single, easy-to-use control

panel.

 

[end quote]

 

This app was developed by Smith Micro Software. Some of the Google results had

resolutions by them.

 

My suggestion is to disable startup of this app. Since Windows 2000 does not

come with a utility to tweak the startup configuration, you can download and

install this System Internals utility from this website:

 

http://www.snapfiles.com/get/autoruns.html

 

If it appears again after disabling it, the app will have to be uninstalled. Be

sure that you have a way to reinstall it beforehand.

 

"colisa" <Colisa.v@gmail.com> wrote in message

news:1193314899.452017.279240@o38g2000hse.googlegroups.com...

> Hi,

> I'm searching myself dizzy looking for a clue as to what to do

> here....

>

> I run Win 2k with SP4, have been/am using a dial-up modem (slow as

> cold molasses)...

> Got my Verizon wireless usb modem, supposedly super easy to setup and

> install...HUH yeah right...(murphy's law lives at my house)

> I followed the instructions: install software, hook up modem at

> prompt, let windows detect modem,

> all goes well till there, I get an error message just after a dialog

> screen acknowledging windows detects the modem :

> "ZV Access Manager.exe has generated errors and will be closed by

> Windows."

>

> called Tech support walked thru what they could think of checking usb

> and extension cable, uninstalling, reinstalling from a fresh download,

> soft boot, hard boot... same message,

> tried disabling firewall, and antivirus unplugged my dial-up modem...

> same message

> called tech support again, again walked through EVERYTHING, he

> suggested taking my modem to a different PC, installing it getting it

> to activate , then being able to MANUALLY configure the activated

> modem to my PC,,, one problem, don't know anybody round here that

> would let that happen...asked a couple of ppl at church, nope,

>

> Ok so I call tech support again, NOW she says, that the problem is in

> my PC not the modem or software... so I ask so what do you think the

> issue is? "well, I don't know, never had this situation

> before" ...try going to MS nightmare.com for patches or service

> packs...

> I know just enough about my PC to get me by (usually)

> there were 500+entries for win2k alone!

>

> So. I start at Annoyances.org, tech republic, Googled the "generated

> error" part of the phrase

> followed threads indicating these error messages could be a software

> conflict, a security breach(virus, trojan etc,)

>

> so I reinstalled avast, ad aware, enabled my firewall, ran a couple of

> diagnostic programs,

>

> the only thing other than some personal identity security issues I

> could even assume would be my problem is:

> when I reformatted and installed win 2k I did not enable any

> networking options, (working dial-up, didn't need any of that...

>

>

> Got any ideas what I need to do?

> I just hate having a new toy sitting on the shelf and not being able

> to use it :(

>

> Thanks

> Colisa

>