How does someone report an issue?

December 12, 2007

How does someone report a specific issue to the appropriate Microsoft

operating system maintenance team?

I get an error message that says "This application has requested the Runtime

to terminate it in an unusual way"

The specifics:

When I reach a cretain point in the game Half-Life 2: Episode One I get the

error message specifed above.

After an exhausting search, I found what appears to be the answer to the

problem on the Steam website. Which is to apply a hotfix from Microsoft.

From what I've gathered the hotfix is not available for the x64 version of

XP Pro, but it is available for just about every other version. So naturally

I want to report the problem and express my desire to see the issue addressed

for my system.

You must fill out a form to request the hotfix in question, which I did, and

what follows is the conversation I've had so far with several members of the

hotfix request team...

--- Original Message ---

From : raymond

Sent : Monday, December 10, 2007 3:28:02 PM UTC

To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

Subject : Microsoft Online Customer Service

CUSTOMER PROVIDED SYSTEM PROPERTIES

Country/Region: United States

Hotfix

Article Hotfix ID:896256

Platform:64-bit Operating System (x64, EM64T or AMD64)

Product language:English

PRODUCT

Half-Life 2: Episode one

--------------------------------------------------------------------------------

From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

To: raymond

CC:

Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

Date: Mon, 10 Dec 2007 18:20:03 +0000

Hello,

Thank you for contacting Microsoft Customer Service.

I have received your request for a hot fix; however, I do not have enough

information to ensure I send you the correct hot fix.

The hotfix article KB896256 applies to:

Microsoft Windows Server 2003, Standard x64 Edition

Microsoft Windows Server 2003, Enterprise x64 Edition

Microsoft Windows XP Service Pack 2, when used with:

Microsoft Windows XP Home Edition

Microsoft Windows XP Professional

Microsoft Windows XP Tablet PC Edition 2005

Please assist us by confirming the product name and hotfix article number.

As soon as we receive clarification from you, we will process the request.

I appreciate your patience and look forward to your response.

Thank you,

Ramesh

Microsoft Customer Service Representative

--------------------------------------------------------------------------------

From : Raymond

Sent : Tuesday, December 11, 2007 10:26:33 AM UTC

To : "Microsoft Online Customer Service"

Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

The information you have requested, the hotfix article number and the

product name, are both contained in the original hotfix request I submitted,

as evidenced above. However I will endeavor to provide you as much info as I

can.

When I reach a specific point in the game Half-Life 2:Episode One the game

crashes and displays the exact error message as is mentioned here...

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1

and they recommend the hotfix prescribed by Microsoft in the following

article...

http://support.microsoft.com/kb/884538

The article states:

"CAUSE

This problem may occur when you use the /GR and the /MD compiler switches,

and the version of the Msvcrt.dll file and of the Msvcirt.dll file is 7.0.x.

Note This problem does not occur when you use a version of the Msvcrt.dll

file and of the Msvcirt.dll file that is earlier than 7.0."

The version of msvcirt.dll in my System32 folder is 7.0.3790.3959

(srv03_sp2_rtm.070216-1710)

My system details are as follows..

Windows XP Professional x64 with all of the latest sevice packs and updates

as of 12/10/2007.

Motherboard:

Manufacturer : ECS

Model : 945GCT-M

System BIOS : 63-0100-000001-00101111-072407-Lakeport

Total Memory : 2GB DDR2-SDRAM

Chipset 1:

Model : Elitegroup Computer Sys 82945G Processor to I/O Controller

Revision : A3

Bus : Intel AGTL+

Front Side Bus Speed : 4x 200MHz (800MHz data rate)

Maximum FSB Speed : 4x 267MHz (1068MHz data rate)

Width : 64-bit

Processor:

Model : Intel® Core2 Duo CPU E4500 @ 2.20GHz

Speed : 2.20GHz

Cores per Processor : 2 Unit(s)

Threads per Core : 1 Unit(s)

Type : Dual-Core

Bus : Intel AGTL+

Package : FC LGA775

Rated Speed/FSB : 2200MHz / 4x 200MHz

Multiplier : 11/1x

Minimum/Maximum Multiplier : 6/1x / 11/1x

Generation : G8

Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V

Revision/Stepping : F / D (0)

Microcode : MU06FDA1

Core Voltage Rating : 1.325V

Video Adapter:

Model : Intel® 82945G Express Chipset Family

Chipset : Intel® 82945G Express Chipset Family

RAMDAC : Internal

Video BIOS : Intel Video BIOS

VGA Compatible : No

Total Memory : 224MB (218MB Video)

Texture Memory : 218MB

--------------------------------------------------------------------------------

From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

To: raymond

CC:

Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

Date: Tue, 11 Dec 2007 12:11:57 +0000

Hello,

Thank you for contacting Microsoft Customer Service.

The hotfix described in 884538: “You receive a "This application has

requested the Runtime to terminate it in an unusual way" error message when

you run a custom Microsoft Visual C++ 6.0 program in Windows XP" applies only

for Microsoft Windows XP Service Pack 2, when used with:

· Microsoft Windows XP Professional

· Microsoft Windows XP Home Edition

I also would like to inform you that the hotfix is available only for X86

platform for English language.

Please assist us by providing the exact hotfix article (E.g., KB895477), the

platform, and the product (E.g., Windows XP Home Edition Service Pack 2,

Windows Server 2000 Service Pack 4 etc.) in which you would like to install

the hotfix. As soon as we receive clarification from you, we will process the

request.

I hope your issue is resolved at the earliest and appreciate your patience

in this regard. Meeting and exceeding your expectations are my top

priorities.

Thank you,

Ganga

Microsoft Customer Service Representative

--------------------------------------------------------------------------------

From : Raymond

Sent : Tuesday, December 11, 2007 5:47:41 PM UTC

To : "Microsoft Online Customer Service"

Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

ok, even though the information you have requested is already in the thread

of this email several times, I can provide it yet again.

The article number is kb884538

But it seems like you're trying to tell me that the hotfix is currently

unavailable for the 64-bit version of Windows XP Pro.

So, if that is the case, could you please forward this to your OS

maintenance people as a request to provide the users of this product the

benefit of their services?

thank you

--------------------------------------------------------------------------------

From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

To: raymond

CC:

Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

Date: Tue, 11 Dec 2007 22:30:01 +0000

Hello,

Thank you for contacting Microsoft Customer Service.

The platform for the hotfix article ID 884538 is unavailable in Microsoft

Knowledge Base.

I have included some self-help resources that may address your issue, and

information on how to contact Technical Support. If the self-help resources

that are provided do not resolve your issue, or if you prefer assisted

technical support, you can contact the technical support team directly at the

URL that is provided below.

Assisted Support:

You may work with a Microsoft Support Professional via e-mail, telephone,

and for some products, chat to resolve your issue. Depending on how you

obtained your software, there may be fees to use the Assisted Support option.

Please visit the following link and select the appropriate version to contact

the Support Team:

http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

Please note that if the software came from your computer manufacturer,

please contact your computer manufacturer directly. Contact information for

most major computer manufacturers is available at:

http://support.microsoft.com/default.aspx?pr=oemphone

Self-Help Resources:

You may search the Product Solution Center or the Knowledge Base of

self-help articles to resolve your issue using the following link:

http://support.microsoft.com/ph/1173

You may also post your issue in the Microsoft news groups. Please visit the

link below to look for a possible resolution:

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

I hope the issue is resolved soon and appreciate your patience.

Thank you,

Dharman

Microsoft Customer Service Representative.

--------------------------------------------------------------------------------

From : Raymond

Sent : Wednesday, December 12, 2007 8:35:44 AM UTC

To : "Microsoft Online Customer Service"

Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

I'm not sure what you mean by "The platform for the hotfix article ID 884538

is unavailable in Microsoft Knowledge Base".

Do articles need platforms? And does the knowledge base normally contain the

platforms that these articles need?

I've already found the prescribed solution to my problem in article 884538,

which is to request the hotfix from you.

What I'm trying to clarify now is whether or not it is available for my

version of Windows.

And if it's not, that would seem to be an issue of neglect on the part of

Microsoft's OS maintenance team. So I'm asking you to help me by forwarding

this to the appropriate department or escalating the matter to a higher level

of customer service.

I paid for my version of Windows and it deserves the same attention as the

other versions which have received the benefit of this hotfix.

--------------------------------------------------------------------------------

Hello,

Thank you for contacting Microsoft Customer Services.

I appreciate the time taken to write back to us.

I would like to inform you that Hotfix is based on platform, hotfix only

provided according to the Platform.

The hotfix ID you have provided is applicable only for 32bit platform and it

is not applicable for 64bit.

I suggest that you contact Microsoft Support Professional via e-mail,

telephone, and for some products, chat to resolve your issue. Depending on

how you obtained your software, there may be fees to use the Assisted Support

option. Please visit the following link and select the appropriate version to

contact the Support Team:

http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

I hope the above information is helpful and appreciate your patience.

Thank you,

Roshi

Microsoft Customer Service Representative

--------------------------------------------------------------------------------

end of conversation

The problem is that all of the options provided, except this one, require

that you pay a minimum of $60 just for the privilage of reporting your issue,

which seems very un-American to me.

The MSDN option doesn't seem appropriate since it's not a developer issue,

but even if it was you must be a paid subscriber to be heard by them as well.

So, to recap: There is an problem with the operatining sysytem. Microsoft

knows about it. They have provided a fix for most versions of the OS. How

would I go about directing their attention to the missing fix for my system?

December 13, 2007

Re: How does someone report an issue?

http://support.microsoft.com/default.aspx/gp/contactbug

"Raybo58" <Raybo58@discussions.microsoft.com> wrote in message

news:FB85CD07-B23A-42BB-A0E4-3D90CBB89F08@microsoft.com...

> How does someone report a specific issue to the appropriate Microsoft

> operating system maintenance team?

>

> I get an error message that says "This application has requested the

> Runtime

> to terminate it in an unusual way"

>

> The specifics:

>

> When I reach a cretain point in the game Half-Life 2: Episode One I get

> the

> error message specifed above.

>

> After an exhausting search, I found what appears to be the answer to the

> problem on the Steam website. Which is to apply a hotfix from Microsoft.

>

> From what I've gathered the hotfix is not available for the x64 version of

> XP Pro, but it is available for just about every other version. So

> naturally

> I want to report the problem and express my desire to see the issue

> addressed

> for my system.

>

> You must fill out a form to request the hotfix in question, which I did,

> and

> what follows is the conversation I've had so far with several members of

> the

> hotfix request team...

>

> --- Original Message ---

> From : raymond

> Sent : Monday, December 10, 2007 3:28:02 PM UTC

> To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> Subject : Microsoft Online Customer Service

>

> CUSTOMER PROVIDED SYSTEM PROPERTIES

> Country/Region: United States

>

> Hotfix

> Article Hotfix ID:896256

> Platform:64-bit Operating System (x64, EM64T or AMD64)

> Product language:English

>

> PRODUCT

> Half-Life 2: Episode one

>

> --------------------------------------------------------------------------------

> From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> To: raymond

> CC:

> Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> Date: Mon, 10 Dec 2007 18:20:03 +0000

>

> Hello,

>

> Thank you for contacting Microsoft Customer Service.

>

> I have received your request for a hot fix; however, I do not have enough

> information to ensure I send you the correct hot fix.

>

> The hotfix article KB896256 applies to:

>

> Microsoft Windows Server 2003, Standard x64 Edition

>

> Microsoft Windows Server 2003, Enterprise x64 Edition

>

> Microsoft Windows XP Service Pack 2, when used with:

>

> Microsoft Windows XP Home Edition

>

> Microsoft Windows XP Professional

>

> Microsoft Windows XP Tablet PC Edition 2005

>

> Please assist us by confirming the product name and hotfix article number.

> As soon as we receive clarification from you, we will process the request.

>

> I appreciate your patience and look forward to your response.

>

> Thank you,

>

> Ramesh

>

> Microsoft Customer Service Representative

>

> --------------------------------------------------------------------------------

>

> From : Raymond

> Sent : Tuesday, December 11, 2007 10:26:33 AM UTC

> To : "Microsoft Online Customer Service"

> Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

>

> The information you have requested, the hotfix article number and the

> product name, are both contained in the original hotfix request I

> submitted,

> as evidenced above. However I will endeavor to provide you as much info as

> I

> can.

>

> When I reach a specific point in the game Half-Life 2:Episode One the game

> crashes and displays the exact error message as is mentioned here...

>

> http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1

>

> and they recommend the hotfix prescribed by Microsoft in the following

> article...

>

> http://support.microsoft.com/kb/884538

>

> The article states:

>

> "CAUSE

> This problem may occur when you use the /GR and the /MD compiler switches,

> and the version of the Msvcrt.dll file and of the Msvcirt.dll file is

> 7.0.x.

>

> Note This problem does not occur when you use a version of the Msvcrt.dll

> file and of the Msvcirt.dll file that is earlier than 7.0."

>

> The version of msvcirt.dll in my System32 folder is 7.0.3790.3959

> (srv03_sp2_rtm.070216-1710)

>

> My system details are as follows..

>

> Windows XP Professional x64 with all of the latest sevice packs and

> updates

> as of 12/10/2007.

>

> Motherboard:

> Manufacturer : ECS

> Model : 945GCT-M

> System BIOS : 63-0100-000001-00101111-072407-Lakeport

> Total Memory : 2GB DDR2-SDRAM

>

> Chipset 1:

> Model : Elitegroup Computer Sys 82945G Processor to I/O Controller

> Revision : A3

> Bus : Intel AGTL+

> Front Side Bus Speed : 4x 200MHz (800MHz data rate)

> Maximum FSB Speed : 4x 267MHz (1068MHz data rate)

> Width : 64-bit

>

> Processor:

> Model : Intel® Core2 Duo CPU E4500 @ 2.20GHz

> Speed : 2.20GHz

> Cores per Processor : 2 Unit(s)

> Threads per Core : 1 Unit(s)

> Type : Dual-Core

> Bus : Intel AGTL+

> Package : FC LGA775

> Rated Speed/FSB : 2200MHz / 4x 200MHz

> Multiplier : 11/1x

> Minimum/Maximum Multiplier : 6/1x / 11/1x

> Generation : G8

> Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V

> Revision/Stepping : F / D (0)

> Microcode : MU06FDA1

> Core Voltage Rating : 1.325V

>

> Video Adapter:

> Model : Intel® 82945G Express Chipset Family

> Chipset : Intel® 82945G Express Chipset Family

> RAMDAC : Internal

> Video BIOS : Intel Video BIOS

> VGA Compatible : No

> Total Memory : 224MB (218MB Video)

> Texture Memory : 218MB

> --------------------------------------------------------------------------------

>

> From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> To: raymond

> CC:

> Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> Date: Tue, 11 Dec 2007 12:11:57 +0000

>

> Hello,

>

> Thank you for contacting Microsoft Customer Service.

>

> The hotfix described in 884538: “You receive a "This application has

> requested the Runtime to terminate it in an unusual way" error message

> when

> you run a custom Microsoft Visual C++ 6.0 program in Windows XP" applies

> only

> for Microsoft Windows XP Service Pack 2, when used with:

> · Microsoft Windows XP Professional

> · Microsoft Windows XP Home Edition

>

> I also would like to inform you that the hotfix is available only for X86

> platform for English language.

>

> Please assist us by providing the exact hotfix article (E.g., KB895477),

> the

> platform, and the product (E.g., Windows XP Home Edition Service Pack 2,

> Windows Server 2000 Service Pack 4 etc.) in which you would like to

> install

> the hotfix. As soon as we receive clarification from you, we will process

> the

> request.

>

> I hope your issue is resolved at the earliest and appreciate your patience

> in this regard. Meeting and exceeding your expectations are my top

> priorities.

>

> Thank you,

>

> Ganga

>

> Microsoft Customer Service Representative

> --------------------------------------------------------------------------------

>

> From : Raymond

> Sent : Tuesday, December 11, 2007 5:47:41 PM UTC

> To : "Microsoft Online Customer Service"

> Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

>

> ok, even though the information you have requested is already in the

> thread

> of this email several times, I can provide it yet again.

>

> The article number is kb884538

>

> But it seems like you're trying to tell me that the hotfix is currently

> unavailable for the 64-bit version of Windows XP Pro.

>

> So, if that is the case, could you please forward this to your OS

> maintenance people as a request to provide the users of this product the

> benefit of their services?

>

> thank you

>

> --------------------------------------------------------------------------------

> From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> To: raymond

> CC:

> Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> Date: Tue, 11 Dec 2007 22:30:01 +0000

>

> Hello,

>

> Thank you for contacting Microsoft Customer Service.

>

> The platform for the hotfix article ID 884538 is unavailable in Microsoft

> Knowledge Base.

>

> I have included some self-help resources that may address your issue, and

> information on how to contact Technical Support. If the self-help

> resources

> that are provided do not resolve your issue, or if you prefer assisted

> technical support, you can contact the technical support team directly at

> the

> URL that is provided below.

>

> Assisted Support:

>

> You may work with a Microsoft Support Professional via e-mail, telephone,

> and for some products, chat to resolve your issue. Depending on how you

> obtained your software, there may be fees to use the Assisted Support

> option.

> Please visit the following link and select the appropriate version to

> contact

> the Support Team:

>

> http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

>

> Please note that if the software came from your computer manufacturer,

> please contact your computer manufacturer directly. Contact information

> for

> most major computer manufacturers is available at:

>

> http://support.microsoft.com/default.aspx?pr=oemphone

>

> Self-Help Resources:

>

> You may search the Product Solution Center or the Knowledge Base of

> self-help articles to resolve your issue using the following link:

>

> http://support.microsoft.com/ph/1173

>

> You may also post your issue in the Microsoft news groups. Please visit

> the

> link below to look for a possible resolution:

>

> http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

>

> I hope the issue is resolved soon and appreciate your patience.

>

> Thank you,

>

> Dharman

>

> Microsoft Customer Service Representative.

>

> --------------------------------------------------------------------------------

>

> From : Raymond

> Sent : Wednesday, December 12, 2007 8:35:44 AM UTC

> To : "Microsoft Online Customer Service"

> Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

>

> I'm not sure what you mean by "The platform for the hotfix article ID

> 884538

> is unavailable in Microsoft Knowledge Base".

>

> Do articles need platforms? And does the knowledge base normally contain

> the

> platforms that these articles need?

>

> I've already found the prescribed solution to my problem in article

> 884538,

> which is to request the hotfix from you.

>

> What I'm trying to clarify now is whether or not it is available for my

> version of Windows.

>

> And if it's not, that would seem to be an issue of neglect on the part of

> Microsoft's OS maintenance team. So I'm asking you to help me by

> forwarding

> this to the appropriate department or escalating the matter to a higher

> level

> of customer service.

>

> I paid for my version of Windows and it deserves the same attention as the

> other versions which have received the benefit of this hotfix.

>

> --------------------------------------------------------------------------------

> Hello,

>

> Thank you for contacting Microsoft Customer Services.

>

> I appreciate the time taken to write back to us.

>

> I would like to inform you that Hotfix is based on platform, hotfix only

> provided according to the Platform.

>

> The hotfix ID you have provided is applicable only for 32bit platform and

> it

> is not applicable for 64bit.

>

> I suggest that you contact Microsoft Support Professional via e-mail,

> telephone, and for some products, chat to resolve your issue. Depending on

> how you obtained your software, there may be fees to use the Assisted

> Support

> option. Please visit the following link and select the appropriate version

> to

> contact the Support Team:

>

> http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

>

> I hope the above information is helpful and appreciate your patience.

>

> Thank you,

>

> Roshi

>

> Microsoft Customer Service Representative

> --------------------------------------------------------------------------------

> end of conversation

>

> The problem is that all of the options provided, except this one, require

> that you pay a minimum of $60 just for the privilage of reporting your

> issue,

> which seems very un-American to me.

>

> The MSDN option doesn't seem appropriate since it's not a developer issue,

> but even if it was you must be a paid subscriber to be heard by them as

> well.

>

> So, to recap: There is an problem with the operatining sysytem. Microsoft

> knows about it. They have provided a fix for most versions of the OS. How

> would I go about directing their attention to the missing fix for my

> system?

December 13, 2007

Re: How does someone report an issue?

Thank you so much.

I went through this about 5 years ago when I found a bug in VBA for Excel. I

spent 3 days on the web and on the phone and no one could tell me what I

needed to do to simply report a bug without having to pay, so I just gave up.

You're my hero.

And sorry for the duplicate post. When I clicked "Post" the first time a

pop-up appeared saying that there was an unidentified error and brought be

back to blank form. So I figured I had to type it all again.

The page said something about giving your reply a rating, but I can't figure

out how to do that. So give yourself 5 stars our of 5.

I just hope that the team in charge of bug reports are the same aren't the

same people in some Indian customer service center that were proccessing the

hotfix requests. :)

"Colin Barnhorst" wrote:

> http://support.microsoft.com/default.aspx/gp/contactbug

>

> "Raybo58" <Raybo58@discussions.microsoft.com> wrote in message

> news:FB85CD07-B23A-42BB-A0E4-3D90CBB89F08@microsoft.com...

> > How does someone report a specific issue to the appropriate Microsoft

> > operating system maintenance team?

> >

> > I get an error message that says "This application has requested the

> > Runtime

> > to terminate it in an unusual way"

> >

> > The specifics:

> >

> > When I reach a cretain point in the game Half-Life 2: Episode One I get

> > the

> > error message specifed above.

> >

> > After an exhausting search, I found what appears to be the answer to the

> > problem on the Steam website. Which is to apply a hotfix from Microsoft.

> >

> > From what I've gathered the hotfix is not available for the x64 version of

> > XP Pro, but it is available for just about every other version. So

> > naturally

> > I want to report the problem and express my desire to see the issue

> > addressed

> > for my system.

> >

> > You must fill out a form to request the hotfix in question, which I did,

> > and

> > what follows is the conversation I've had so far with several members of

> > the

> > hotfix request team...

> >

> > --- Original Message ---

> > From : raymond

> > Sent : Monday, December 10, 2007 3:28:02 PM UTC

> > To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> > Subject : Microsoft Online Customer Service

> >

> > CUSTOMER PROVIDED SYSTEM PROPERTIES

> > Country/Region: United States

> >

> > Hotfix

> > Article Hotfix ID:896256

> > Platform:64-bit Operating System (x64, EM64T or AMD64)

> > Product language:English

> >

> > PRODUCT

> > Half-Life 2: Episode one

> >

> > --------------------------------------------------------------------------------

> > From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> > To: raymond

> > CC:

> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> > Date: Mon, 10 Dec 2007 18:20:03 +0000

> >

> > Hello,

> >

> > Thank you for contacting Microsoft Customer Service.

> >

> > I have received your request for a hot fix; however, I do not have enough

> > information to ensure I send you the correct hot fix.

> >

> > The hotfix article KB896256 applies to:

> >

> > Microsoft Windows Server 2003, Standard x64 Edition

> >

> > Microsoft Windows Server 2003, Enterprise x64 Edition

> >

> > Microsoft Windows XP Service Pack 2, when used with:

> >

> > Microsoft Windows XP Home Edition

> >

> > Microsoft Windows XP Professional

> >

> > Microsoft Windows XP Tablet PC Edition 2005

> >

> > Please assist us by confirming the product name and hotfix article number.

> > As soon as we receive clarification from you, we will process the request.

> >

> > I appreciate your patience and look forward to your response.

> >

> > Thank you,

> >

> > Ramesh

> >

> > Microsoft Customer Service Representative

> >

> > --------------------------------------------------------------------------------

> >

> > From : Raymond

> > Sent : Tuesday, December 11, 2007 10:26:33 AM UTC

> > To : "Microsoft Online Customer Service"

> > Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

> >

> > The information you have requested, the hotfix article number and the

> > product name, are both contained in the original hotfix request I

> > submitted,

> > as evidenced above. However I will endeavor to provide you as much info as

> > I

> > can.

> >

> > When I reach a specific point in the game Half-Life 2:Episode One the game

> > crashes and displays the exact error message as is mentioned here...

> >

> > http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1

> >

> > and they recommend the hotfix prescribed by Microsoft in the following

> > article...

> >

> > http://support.microsoft.com/kb/884538

> >

> > The article states:

> >

> > "CAUSE

> > This problem may occur when you use the /GR and the /MD compiler switches,

> > and the version of the Msvcrt.dll file and of the Msvcirt.dll file is

> > 7.0.x.

> >

> > Note This problem does not occur when you use a version of the Msvcrt.dll

> > file and of the Msvcirt.dll file that is earlier than 7.0."

> >

> > The version of msvcirt.dll in my System32 folder is 7.0.3790.3959

> > (srv03_sp2_rtm.070216-1710)

> >

> > My system details are as follows..

> >

> > Windows XP Professional x64 with all of the latest sevice packs and

> > updates

> > as of 12/10/2007.

> >

> > Motherboard:

> > Manufacturer : ECS

> > Model : 945GCT-M

> > System BIOS : 63-0100-000001-00101111-072407-Lakeport

> > Total Memory : 2GB DDR2-SDRAM

> >

> > Chipset 1:

> > Model : Elitegroup Computer Sys 82945G Processor to I/O Controller

> > Revision : A3

> > Bus : Intel AGTL+

> > Front Side Bus Speed : 4x 200MHz (800MHz data rate)

> > Maximum FSB Speed : 4x 267MHz (1068MHz data rate)

> > Width : 64-bit

> >

> > Processor:

> > Model : Intel® Core2 Duo CPU E4500 @ 2.20GHz

> > Speed : 2.20GHz

> > Cores per Processor : 2 Unit(s)

> > Threads per Core : 1 Unit(s)

> > Type : Dual-Core

> > Bus : Intel AGTL+

> > Package : FC LGA775

> > Rated Speed/FSB : 2200MHz / 4x 200MHz

> > Multiplier : 11/1x

> > Minimum/Maximum Multiplier : 6/1x / 11/1x

> > Generation : G8

> > Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V

> > Revision/Stepping : F / D (0)

> > Microcode : MU06FDA1

> > Core Voltage Rating : 1.325V

> >

> > Video Adapter:

> > Model : Intel® 82945G Express Chipset Family

> > Chipset : Intel® 82945G Express Chipset Family

> > RAMDAC : Internal

> > Video BIOS : Intel Video BIOS

> > VGA Compatible : No

> > Total Memory : 224MB (218MB Video)

> > Texture Memory : 218MB

> > --------------------------------------------------------------------------------

> >

> > From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> > To: raymond

> > CC:

> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> > Date: Tue, 11 Dec 2007 12:11:57 +0000

> >

> > Hello,

> >

> > Thank you for contacting Microsoft Customer Service.

> >

> > The hotfix described in 884538: “You receive a "This application has

> > requested the Runtime to terminate it in an unusual way" error message

> > when

> > you run a custom Microsoft Visual C++ 6.0 program in Windows XP" applies

> > only

> > for Microsoft Windows XP Service Pack 2, when used with:

> > · Microsoft Windows XP Professional

> > · Microsoft Windows XP Home Edition

> >

> > I also would like to inform you that the hotfix is available only for X86

> > platform for English language.

> >

> > Please assist us by providing the exact hotfix article (E.g., KB895477),

> > the

> > platform, and the product (E.g., Windows XP Home Edition Service Pack 2,

> > Windows Server 2000 Service Pack 4 etc.) in which you would like to

> > install

> > the hotfix. As soon as we receive clarification from you, we will process

> > the

> > request.

> >

> > I hope your issue is resolved at the earliest and appreciate your patience

> > in this regard. Meeting and exceeding your expectations are my top

> > priorities.

> >

> > Thank you,

> >

> > Ganga

> >

> > Microsoft Customer Service Representative

> > --------------------------------------------------------------------------------

> >

> > From : Raymond

> > Sent : Tuesday, December 11, 2007 5:47:41 PM UTC

> > To : "Microsoft Online Customer Service"

> > Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

> >

> > ok, even though the information you have requested is already in the

> > thread

> > of this email several times, I can provide it yet again.

> >

> > The article number is kb884538

> >

> > But it seems like you're trying to tell me that the hotfix is currently

> > unavailable for the 64-bit version of Windows XP Pro.

> >

> > So, if that is the case, could you please forward this to your OS

> > maintenance people as a request to provide the users of this product the

> > benefit of their services?

> >

> > thank you

> >

> > --------------------------------------------------------------------------------

> > From: CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

> > To: raymond

> > CC:

> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

> > Date: Tue, 11 Dec 2007 22:30:01 +0000

> >

> > Hello,

> >

> > Thank you for contacting Microsoft Customer Service.

> >

> > The platform for the hotfix article ID 884538 is unavailable in Microsoft

> > Knowledge Base.

> >

> > I have included some self-help resources that may address your issue, and

> > information on how to contact Technical Support. If the self-help

> > resources

> > that are provided do not resolve your issue, or if you prefer assisted

> > technical support, you can contact the technical support team directly at

> > the

> > URL that is provided below.

> >

> > Assisted Support:

> >

> > You may work with a Microsoft Support Professional via e-mail, telephone,

> > and for some products, chat to resolve your issue. Depending on how you

> > obtained your software, there may be fees to use the Assisted Support

> > option.

> > Please visit the following link and select the appropriate version to

> > contact

> > the Support Team:

> >

> > http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

> >

> > Please note that if the software came from your computer manufacturer,

> > please contact your computer manufacturer directly. Contact information

> > for

> > most major computer manufacturers is available at:

> >

> > http://support.microsoft.com/default.aspx?pr=oemphone

> >

> > Self-Help Resources:

> >

> > You may search the Product Solution Center or the Knowledge Base of

> > self-help articles to resolve your issue using the following link:

> >

> > http://support.microsoft.com/ph/1173

> >

> > You may also post your issue in the Microsoft news groups. Please visit

> > the

December 14, 2007

Re: How does someone report an issue?

The duplicate posting bug is in the web-based reader. Don't worry about it.

Give the posting time and see if it appears (sometimes a few minutes) before

reposting. That's what I do.

The team that develops the software turns over responsibility to Product

Support Services at the time the product releases to manufacturing. That's

why bug reporting is not the same as it was when the product was still in

beta.

"Raybo58" <Raybo58@discussions.microsoft.com> wrote in message

news:EC9320BA-1555-4EC4-99CF-39FCD64DABCB@microsoft.com...

> Thank you so much.

>

> I went through this about 5 years ago when I found a bug in VBA for Excel.

> I

> spent 3 days on the web and on the phone and no one could tell me what I

> needed to do to simply report a bug without having to pay, so I just gave

> up.

>

> You're my hero.

>

> And sorry for the duplicate post. When I clicked "Post" the first time a

> pop-up appeared saying that there was an unidentified error and brought be

> back to blank form. So I figured I had to type it all again.

>

> The page said something about giving your reply a rating, but I can't

> figure

> out how to do that. So give yourself 5 stars our of 5.

>

> I just hope that the team in charge of bug reports are the same aren't the

> same people in some Indian customer service center that were proccessing

> the

> hotfix requests. :)

>

> "Colin Barnhorst" wrote:

>

>> http://support.microsoft.com/default.aspx/gp/contactbug

>>

>> "Raybo58" <Raybo58@discussions.microsoft.com> wrote in message

>> news:FB85CD07-B23A-42BB-A0E4-3D90CBB89F08@microsoft.com...

>> > How does someone report a specific issue to the appropriate Microsoft

>> > operating system maintenance team?

>> >

>> > I get an error message that says "This application has requested the

>> > Runtime

>> > to terminate it in an unusual way"

>> >

>> > The specifics:

>> >

>> > When I reach a cretain point in the game Half-Life 2: Episode One I get

>> > the

>> > error message specifed above.

>> >

>> > After an exhausting search, I found what appears to be the answer to

>> > the

>> > problem on the Steam website. Which is to apply a hotfix from

>> > Microsoft.

>> >

>> > From what I've gathered the hotfix is not available for the x64 version

>> > of

>> > XP Pro, but it is available for just about every other version. So

>> > naturally

>> > I want to report the problem and express my desire to see the issue

>> > addressed

>> > for my system.

>> >

>> > You must fill out a form to request the hotfix in question, which I

>> > did,

>> > and

>> > what follows is the conversation I've had so far with several members

>> > of

>> > the

>> > hotfix request team...

>> >

>> > --- Original Message ---

>> > From : raymond

>> > Sent : Monday, December 10, 2007 3:28:02 PM UTC

>> > To : CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

>> > Subject : Microsoft Online Customer Service

>> >

>> > CUSTOMER PROVIDED SYSTEM PROPERTIES

>> > Country/Region: United States

>> >

>> > Hotfix

>> > Article Hotfix ID:896256

>> > Platform:64-bit Operating System (x64, EM64T or AMD64)

>> > Product language:English

>> >

>> > PRODUCT

>> > Half-Life 2: Episode one

>> >

>> > --------------------------------------------------------------------------------

>> > From:

>> > CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

>> > To: raymond

>> > CC:

>> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

>> > Date: Mon, 10 Dec 2007 18:20:03 +0000

>> >

>> > Hello,

>> >

>> > Thank you for contacting Microsoft Customer Service.

>> >

>> > I have received your request for a hot fix; however, I do not have

>> > enough

>> > information to ensure I send you the correct hot fix.

>> >

>> > The hotfix article KB896256 applies to:

>> >

>> > Microsoft Windows Server 2003, Standard x64 Edition

>> >

>> > Microsoft Windows Server 2003, Enterprise x64 Edition

>> >

>> > Microsoft Windows XP Service Pack 2, when used with:

>> >

>> > Microsoft Windows XP Home Edition

>> >

>> > Microsoft Windows XP Professional

>> >

>> > Microsoft Windows XP Tablet PC Edition 2005

>> >

>> > Please assist us by confirming the product name and hotfix article

>> > number.

>> > As soon as we receive clarification from you, we will process the

>> > request.

>> >

>> > I appreciate your patience and look forward to your response.

>> >

>> > Thank you,

>> >

>> > Ramesh

>> >

>> > Microsoft Customer Service Representative

>> >

>> > --------------------------------------------------------------------------------

>> >

>> > From : Raymond

>> > Sent : Tuesday, December 11, 2007 10:26:33 AM UTC

>> > To : "Microsoft Online Customer Service"

>> > Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

>> >

>> > The information you have requested, the hotfix article number and the

>> > product name, are both contained in the original hotfix request I

>> > submitted,

>> > as evidenced above. However I will endeavor to provide you as much info

>> > as

>> > I

>> > can.

>> >

>> > When I reach a specific point in the game Half-Life 2:Episode One the

>> > game

>> > crashes and displays the exact error message as is mentioned here...

>> >

>> > http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=572&p_created=1168547363&p_sid=s6i28WSi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NjcmcF9wcm9kcz0yNDgmcF9jYXRzPSZwX3B2PTEuMjQ4OzIudTAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1

>> >

>> > and they recommend the hotfix prescribed by Microsoft in the following

>> > article...

>> >

>> > http://support.microsoft.com/kb/884538

>> >

>> > The article states:

>> >

>> > "CAUSE

>> > This problem may occur when you use the /GR and the /MD compiler

>> > switches,

>> > and the version of the Msvcrt.dll file and of the Msvcirt.dll file is

>> > 7.0.x.

>> >

>> > Note This problem does not occur when you use a version of the

>> > Msvcrt.dll

>> > file and of the Msvcirt.dll file that is earlier than 7.0."

>> >

>> > The version of msvcirt.dll in my System32 folder is 7.0.3790.3959

>> > (srv03_sp2_rtm.070216-1710)

>> >

>> > My system details are as follows..

>> >

>> > Windows XP Professional x64 with all of the latest sevice packs and

>> > updates

>> > as of 12/10/2007.

>> >

>> > Motherboard:

>> > Manufacturer : ECS

>> > Model : 945GCT-M

>> > System BIOS : 63-0100-000001-00101111-072407-Lakeport

>> > Total Memory : 2GB DDR2-SDRAM

>> >

>> > Chipset 1:

>> > Model : Elitegroup Computer Sys 82945G Processor to I/O Controller

>> > Revision : A3

>> > Bus : Intel AGTL+

>> > Front Side Bus Speed : 4x 200MHz (800MHz data rate)

>> > Maximum FSB Speed : 4x 267MHz (1068MHz data rate)

>> > Width : 64-bit

>> >

>> > Processor:

>> > Model : Intel® Core2 Duo CPU E4500 @ 2.20GHz

>> > Speed : 2.20GHz

>> > Cores per Processor : 2 Unit(s)

>> > Threads per Core : 1 Unit(s)

>> > Type : Dual-Core

>> > Bus : Intel AGTL+

>> > Package : FC LGA775

>> > Rated Speed/FSB : 2200MHz / 4x 200MHz

>> > Multiplier : 11/1x

>> > Minimum/Maximum Multiplier : 6/1x / 11/1x

>> > Generation : G8

>> > Name : C2DC (Conroe) Core 2 Duo 65nm 2.4-3.33GHz 1.0375-1.3V

>> > Revision/Stepping : F / D (0)

>> > Microcode : MU06FDA1

>> > Core Voltage Rating : 1.325V

>> >

>> > Video Adapter:

>> > Model : Intel® 82945G Express Chipset Family

>> > Chipset : Intel® 82945G Express Chipset Family

>> > RAMDAC : Internal

>> > Video BIOS : Intel Video BIOS

>> > VGA Compatible : No

>> > Total Memory : 224MB (218MB Video)

>> > Texture Memory : 218MB

>> > --------------------------------------------------------------------------------

>> >

>> > From:

>> > CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

>> > To: raymond

>> > CC:

>> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

>> > Date: Tue, 11 Dec 2007 12:11:57 +0000

>> >

>> > Hello,

>> >

>> > Thank you for contacting Microsoft Customer Service.

>> >

>> > The hotfix described in 884538: “You receive a "This application has

>> > requested the Runtime to terminate it in an unusual way" error message

>> > when

>> > you run a custom Microsoft Visual C++ 6.0 program in Windows XP"

>> > applies

>> > only

>> > for Microsoft Windows XP Service Pack 2, when used with:

>> > · Microsoft Windows XP Professional

>> > · Microsoft Windows XP Home Edition

>> >

>> > I also would like to inform you that the hotfix is available only for

>> > X86

>> > platform for English language.

>> >

>> > Please assist us by providing the exact hotfix article (E.g.,

>> > KB895477),

>> > the

>> > platform, and the product (E.g., Windows XP Home Edition Service Pack

>> > 2,

>> > Windows Server 2000 Service Pack 4 etc.) in which you would like to

>> > install

>> > the hotfix. As soon as we receive clarification from you, we will

>> > process

>> > the

>> > request.

>> >

>> > I hope your issue is resolved at the earliest and appreciate your

>> > patience

>> > in this regard. Meeting and exceeding your expectations are my top

>> > priorities.

>> >

>> > Thank you,

>> >

>> > Ganga

>> >

>> > Microsoft Customer Service Representative

>> > --------------------------------------------------------------------------------

>> >

>> > From : Raymond

>> > Sent : Tuesday, December 11, 2007 5:47:41 PM UTC

>> > To : "Microsoft Online Customer Service"

>> > Subject : RE: SRX1052119233ID - Microsoft Online Customer Service

>> >

>> > ok, even though the information you have requested is already in the

>> > thread

>> > of this email several times, I can provide it yet again.

>> >

>> > The article number is kb884538

>> >

>> > But it seems like you're trying to tell me that the hotfix is currently

>> > unavailable for the 64-bit version of Windows XP Pro.

>> >

>> > So, if that is the case, could you please forward this to your OS

>> > maintenance people as a request to provide the users of this product

>> > the

>> > benefit of their services?

>> >

>> > thank you

>> >

>> > --------------------------------------------------------------------------------

>> > From:

>> > CNTUS.HOTF.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com

>> > To: raymond

>> > CC:

>> > Subject: RE: SRX1052119233ID - Microsoft Online Customer Service

>> > Date: Tue, 11 Dec 2007 22:30:01 +0000

>> >

>> > Hello,

>> >

>> > Thank you for contacting Microsoft Customer Service.

>> >

>> > The platform for the hotfix article ID 884538 is unavailable in

>> > Microsoft

>> > Knowledge Base.

>> >

>> > I have included some self-help resources that may address your issue,

>> > and

>> > information on how to contact Technical Support. If the self-help

>> > resources

>> > that are provided do not resolve your issue, or if you prefer assisted

>> > technical support, you can contact the technical support team directly

>> > at

>> > the

>> > URL that is provided below.

>> >

>> > Assisted Support:

>> >

>> > You may work with a Microsoft Support Professional via e-mail,

>> > telephone,

>> > and for some products, chat to resolve your issue. Depending on how you

>> > obtained your software, there may be fees to use the Assisted Support

>> > option.

>> > Please visit the following link and select the appropriate version to

>> > contact

>> > the Support Team:

>> >

>> > http://support.microsoft.com/oas/default.aspx?&ln=en-us&gprid=1173&

>> >

>> > Please note that if the software came from your computer manufacturer,

>> > please contact your computer manufacturer directly. Contact information

>> > for

>> > most major computer manufacturers is available at:

>> >

>> > http://support.microsoft.com/default.aspx?pr=oemphone

>> >

>> > Self-Help Resources:

>> >

>> > You may search the Product Solution Center or the Knowledge Base of

>> > self-help articles to resolve your issue using the following link:

>> >

>> > http://support.microsoft.com/ph/1173

>> >

>> > You may also post your issue in the Microsoft news groups. Please visit

>> > the

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