64 bit Vista DVD install failure

[Guest River Guy]

I Purchase Windows Vista Ultimate retail/box from Zipzoomfly.com.

The 64 bit DVD would not boot, but the 32 bit would. Tried a

different DVD drive with the same results. I want to install the

64 bit version. I contacted Zipzoomfly for a RMA and they said

it was non-returnable. Will Microsoft replace? If so, does

anybody have a phone number or a web link that I can use to

resolve my issue?

Any help is appreciated.

[Guest Colin Barnhorst]

Re: 64 bit Vista DVD install failure

 

Please describe what happens when you try to boot with the 64-bit edition

dvd. Is your computer 64-bit capable? What cpu is in it?

 

If it is 64-bit capable, I suggest you investigate the problem with the

optical drives rather than replace the Windows. It might be a problem you

need to address regardless of what OS you are now using.

 

"River Guy" <notme@worldlinkisp.com> wrote in message

news:ePbkgHjSIHA.4196@TK2MSFTNGP04.phx.gbl...

>I Purchase Windows Vista Ultimate retail/box from Zipzoomfly.com.

> The 64 bit DVD would not boot, but the 32 bit would. Tried a

> different DVD drive with the same results. I want to install the

> 64 bit version. I contacted Zipzoomfly for a RMA and they said

> it was non-returnable. Will Microsoft replace? If so, does

> anybody have a phone number or a web link that I can use to

> resolve my issue?

> Any help is appreciated.

>

>

[Guest Netman]

Re: 64 bit Vista DVD install failure

 

Assume when you say "boot" you are, in fact, starting the computer via the

DVD. The 64-bit DVD will not "start" from within a 32-bit version of

Windows.

 

 

 

 

 

"River Guy" <notme@worldlinkisp.com> wrote in message

news:ePbkgHjSIHA.4196@TK2MSFTNGP04.phx.gbl...

>I Purchase Windows Vista Ultimate retail/box from Zipzoomfly.com.

> The 64 bit DVD would not boot, but the 32 bit would. Tried a

> different DVD drive with the same results. I want to install the

> 64 bit version. I contacted Zipzoomfly for a RMA and they said

> it was non-returnable. Will Microsoft replace? If so, does

> anybody have a phone number or a web link that I can use to

> resolve my issue?

> Any help is appreciated.

>

>

[Guest John Barnes]

Re: 64 bit Vista DVD install failure

 

Did you make sure that ZipZoomFly realised that you wanted to EXCHANGE the

returned item for a replacement and not a refund? There should be no

problem getting a replacement from them. Microsoft is set up to refund

purchases if made in the first 45 days within the United States, but I am

not aware of an exchange for something that was not purchased from them

directly. ZipZoomFly is supposed to replace defective software with

identical product.

 

 

"River Guy" <notme@worldlinkisp.com> wrote in message

news:ePbkgHjSIHA.4196@TK2MSFTNGP04.phx.gbl...

>I Purchase Windows Vista Ultimate retail/box from Zipzoomfly.com.

> The 64 bit DVD would not boot, but the 32 bit would. Tried a

> different DVD drive with the same results. I want to install the

> 64 bit version. I contacted Zipzoomfly for a RMA and they said

> it was non-returnable. Will Microsoft replace? If so, does

> anybody have a phone number or a web link that I can use to

> resolve my issue?

> Any help is appreciated.

>

>

[Guest Gary Avrett]

Re: 64 bit Vista DVD install failure

 

River Guy, you have to put the CD in the drive and restart the computer.

Like Netman said , It will not boot from within Windows.

 

"River Guy" <notme@worldlinkisp.com> wrote in message

news:ePbkgHjSIHA.4196@TK2MSFTNGP04.phx.gbl...

>I Purchase Windows Vista Ultimate retail/box from Zipzoomfly.com.

> The 64 bit DVD would not boot, but the 32 bit would. Tried a

> different DVD drive with the same results. I want to install the

> 64 bit version. I contacted Zipzoomfly for a RMA and they said

> it was non-returnable. Will Microsoft replace? If so, does

> anybody have a phone number or a web link that I can use to

> resolve my issue?

> Any help is appreciated.

>

>