Won't Install any Programs

January 11, 2008

Operating System: Windows 2000 Pro Service Pack 4

RAM is now 512MB

Okay, I receive a Error Message stating that "There is not enough memory to

run Word" so I took the computer in to have more RAM installed. Increased it

from 128MB to 512MB by removing old 128MB card and installed 2 - 256MB cards

for a new total of 512MB. Tried to open Word and received the same Error

message. The computer shop told me to un-install Office and then re-install.

The un-installed seemed to work fine, but now when I try to install Office

2002, I just get a quick flash of the Windows Installer and then absolutely

nothing happens. I then tried to download nad install the Windows Installer

Cleanup Utility, but the samething happens and it doesn't install. Troed in

"Safe Mode" and that doesn't work either. I am logged onto to computer as

"Administrator". Very confused??? Please provide any assistance. Thanks....

January 11, 2008

Re: Won't Install any Programs

"Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> Operating System: Windows 2000 Pro Service Pack 4

> RAM is now 512MB

> Okay, I receive a Error Message stating that "There is not enough memory

> to

> run Word" so I took the computer in to have more RAM installed. Increased

> it

> from 128MB to 512MB by removing old 128MB card and installed 2 - 256MB

> cards

> for a new total of 512MB. Tried to open Word and received the same Error

> message. The computer shop told me to un-install Office and then

> re-install.

> The un-installed seemed to work fine, but now when I try to install Office

> 2002, I just get a quick flash of the Windows Installer and then

> absolutely

> nothing happens. I then tried to download nad install the Windows

> Installer

> Cleanup Utility, but the samething happens and it doesn't install. Troed

> in

> "Safe Mode" and that doesn't work either. I am logged onto to computer as

> "Administrator". Very confused??? Please provide any assistance.

> Thanks....

Try to run msicuu2.exe

(http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

If this does not help then an MS Office newsgroup would be a far

better place to post your question.

January 11, 2008

Re: Won't Install any Programs

Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it won't install

either. This is not an Office install problem as it won't run any install

program including msicuu2.exe. Any other ideas? Thanks...

"Pegasus (MVP)" wrote:

>

> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> > Operating System: Windows 2000 Pro Service Pack 4

> > RAM is now 512MB

> > Okay, I receive a Error Message stating that "There is not enough memory

> > to

> > run Word" so I took the computer in to have more RAM installed. Increased

> > it

> > from 128MB to 512MB by removing old 128MB card and installed 2 - 256MB

> > cards

> > for a new total of 512MB. Tried to open Word and received the same Error

> > message. The computer shop told me to un-install Office and then

> > re-install.

> > The un-installed seemed to work fine, but now when I try to install Office

> > 2002, I just get a quick flash of the Windows Installer and then

> > absolutely

> > nothing happens. I then tried to download nad install the Windows

> > Installer

> > Cleanup Utility, but the samething happens and it doesn't install. Troed

> > in

> > "Safe Mode" and that doesn't work either. I am logged onto to computer as

> > "Administrator". Very confused??? Please provide any assistance.

> > Thanks....

>

> Try to run msicuu2.exe

> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> If this does not help then an MS Office newsgroup would be a far

> better place to post your question.

>

January 11, 2008

Re: Won't Install any Programs

When you run msicuu2.exe, is the error message "...not enough memory"?

If so then one of the following links might help. I have never tried them

myself - I only collected them.

- Often resolved by re-applying the latest service pack

- Sometimes caused by NAV or IBM AV:

http://support.microsoft.com/?scid=kb;en-us;177078

- Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

parameter\IRPStackSize to 15..21 decimal

- Sometimes requires server service configuration and tuning

http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

- PoolUsageMaximum set too low:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

"Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it won't

> install

> either. This is not an Office install problem as it won't run any install

> program including msicuu2.exe. Any other ideas? Thanks...

>

> "Pegasus (MVP)" wrote:

>

>>

>> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

>> > Operating System: Windows 2000 Pro Service Pack 4

>> > RAM is now 512MB

>> > Okay, I receive a Error Message stating that "There is not enough

>> > memory

>> > to

>> > run Word" so I took the computer in to have more RAM installed.

>> > Increased

>> > it

>> > from 128MB to 512MB by removing old 128MB card and installed 2 - 256MB

>> > cards

>> > for a new total of 512MB. Tried to open Word and received the same

>> > Error

>> > message. The computer shop told me to un-install Office and then

>> > re-install.

>> > The un-installed seemed to work fine, but now when I try to install

>> > Office

>> > 2002, I just get a quick flash of the Windows Installer and then

>> > absolutely

>> > nothing happens. I then tried to download nad install the Windows

>> > Installer

>> > Cleanup Utility, but the samething happens and it doesn't install.

>> > Troed

>> > in

>> > "Safe Mode" and that doesn't work either. I am logged onto to computer

>> > as

>> > "Administrator". Very confused??? Please provide any assistance.

>> > Thanks....

>>

>> Try to run msicuu2.exe

>> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

>> If this does not help then an MS Office newsgroup would be a far

>> better place to post your question.

January 11, 2008

Re: Won't Install any Programs

Thanks Pegasus. No it isn't an error message about "not enough memory" when I

try to run msicuu2.exe. That was when I tried to open Word. Now when I try to

install msicuu2.exe or Office 2002, I just get a quick flash of the "Windows

Installer" po-up and then completely nothing happens. Sorry if I am confusing

in my description, but I am telling you exactly what I see happening....

"Pegasus (MVP)" wrote:

> When you run msicuu2.exe, is the error message "...not enough memory"?

> If so then one of the following links might help. I have never tried them

> myself - I only collected them.

>

> - Often resolved by re-applying the latest service pack

> - Sometimes caused by NAV or IBM AV:

> http://support.microsoft.com/?scid=kb;en-us;177078

> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

> parameter\IRPStackSize to 15..21 decimal

> - Sometimes requires server service configuration and tuning

> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

> - PoolUsageMaximum set too low:

> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

>

> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it won't

> > install

> > either. This is not an Office install problem as it won't run any install

> > program including msicuu2.exe. Any other ideas? Thanks...

> >

> > "Pegasus (MVP)" wrote:

> >

> >>

> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> >> > Operating System: Windows 2000 Pro Service Pack 4

> >> > RAM is now 512MB

> >> > Okay, I receive a Error Message stating that "There is not enough

> >> > memory

> >> > to

> >> > run Word" so I took the computer in to have more RAM installed.

> >> > Increased

> >> > it

> >> > from 128MB to 512MB by removing old 128MB card and installed 2 - 256MB

> >> > cards

> >> > for a new total of 512MB. Tried to open Word and received the same

> >> > Error

> >> > message. The computer shop told me to un-install Office and then

> >> > re-install.

> >> > The un-installed seemed to work fine, but now when I try to install

> >> > Office

> >> > 2002, I just get a quick flash of the Windows Installer and then

> >> > absolutely

> >> > nothing happens. I then tried to download nad install the Windows

> >> > Installer

> >> > Cleanup Utility, but the samething happens and it doesn't install.

> >> > Troed

> >> > in

> >> > "Safe Mode" and that doesn't work either. I am logged onto to computer

> >> > as

> >> > "Administrator". Very confused??? Please provide any assistance.

> >> > Thanks....

> >>

> >> Try to run msicuu2.exe

> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> >> If this does not help then an MS Office newsgroup would be a far

> >> better place to post your question.

>

January 11, 2008

Re: Won't Install any Programs

You must run msicuu2.exe from a Command Prompt so that

you can see the error message(s)!

"Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

> Thanks Pegasus. No it isn't an error message about "not enough memory"

> when I

> try to run msicuu2.exe. That was when I tried to open Word. Now when I try

> to

> install msicuu2.exe or Office 2002, I just get a quick flash of the

> "Windows

> Installer" po-up and then completely nothing happens. Sorry if I am

> confusing

> in my description, but I am telling you exactly what I see happening....

>

> "Pegasus (MVP)" wrote:

>

>> When you run msicuu2.exe, is the error message "...not enough memory"?

>> If so then one of the following links might help. I have never tried them

>> myself - I only collected them.

>>

>> - Often resolved by re-applying the latest service pack

>> - Sometimes caused by NAV or IBM AV:

>> http://support.microsoft.com/?scid=kb;en-us;177078

>> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

>> parameter\IRPStackSize to 15..21 decimal

>> - Sometimes requires server service configuration and tuning

>> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

>> - PoolUsageMaximum set too low:

>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

>>

>> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

>> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it won't

>> > install

>> > either. This is not an Office install problem as it won't run any

>> > install

>> > program including msicuu2.exe. Any other ideas? Thanks...

>> >

>> > "Pegasus (MVP)" wrote:

>> >

>> >>

>> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

>> >> > Operating System: Windows 2000 Pro Service Pack 4

>> >> > RAM is now 512MB

>> >> > Okay, I receive a Error Message stating that "There is not enough

>> >> > memory

>> >> > to

>> >> > run Word" so I took the computer in to have more RAM installed.

>> >> > Increased

>> >> > it

>> >> > from 128MB to 512MB by removing old 128MB card and installed 2 -

>> >> > 256MB

>> >> > cards

>> >> > for a new total of 512MB. Tried to open Word and received the same

>> >> > Error

>> >> > message. The computer shop told me to un-install Office and then

>> >> > re-install.

>> >> > The un-installed seemed to work fine, but now when I try to install

>> >> > Office

>> >> > 2002, I just get a quick flash of the Windows Installer and then

>> >> > absolutely

>> >> > nothing happens. I then tried to download nad install the Windows

>> >> > Installer

>> >> > Cleanup Utility, but the samething happens and it doesn't install.

>> >> > Troed

>> >> > in

>> >> > "Safe Mode" and that doesn't work either. I am logged onto to

>> >> > computer

>> >> > as

>> >> > "Administrator". Very confused??? Please provide any assistance.

>> >> > Thanks....

>> >>

>> >> Try to run msicuu2.exe

>> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

>> >> If this does not help then an MS Office newsgroup would be a far

>> >> better place to post your question.

>>

January 11, 2008

Re: Won't Install any Programs

I rebooted the computer into "Safe Mode with command Prompt" and then ran

typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up and

then the Error Message stated: " The Windows Installer Service could not be

accessed. This can occur if you are running Windows in safe mode, or if the

Windows Installer is not correctly installed. Contact your support personnel

for assistance." Doesn't installhere either. What do you suggest as the next

step? Thanks....

"Pegasus (MVP)" wrote:

> You must run msicuu2.exe from a Command Prompt so that

> you can see the error message(s)!

>

> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

> > Thanks Pegasus. No it isn't an error message about "not enough memory"

> > when I

> > try to run msicuu2.exe. That was when I tried to open Word. Now when I try

> > to

> > install msicuu2.exe or Office 2002, I just get a quick flash of the

> > "Windows

> > Installer" po-up and then completely nothing happens. Sorry if I am

> > confusing

> > in my description, but I am telling you exactly what I see happening....

> >

> > "Pegasus (MVP)" wrote:

> >

> >> When you run msicuu2.exe, is the error message "...not enough memory"?

> >> If so then one of the following links might help. I have never tried them

> >> myself - I only collected them.

> >>

> >> - Often resolved by re-applying the latest service pack

> >> - Sometimes caused by NAV or IBM AV:

> >> http://support.microsoft.com/?scid=kb;en-us;177078

> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

> >> parameter\IRPStackSize to 15..21 decimal

> >> - Sometimes requires server service configuration and tuning

> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

> >> - PoolUsageMaximum set too low:

> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

> >>

> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it won't

> >> > install

> >> > either. This is not an Office install problem as it won't run any

> >> > install

> >> > program including msicuu2.exe. Any other ideas? Thanks...

> >> >

> >> > "Pegasus (MVP)" wrote:

> >> >

> >> >>

> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> >> >> > Operating System: Windows 2000 Pro Service Pack 4

> >> >> > RAM is now 512MB

> >> >> > Okay, I receive a Error Message stating that "There is not enough

> >> >> > memory

> >> >> > to

> >> >> > run Word" so I took the computer in to have more RAM installed.

> >> >> > Increased

> >> >> > it

> >> >> > from 128MB to 512MB by removing old 128MB card and installed 2 -

> >> >> > 256MB

> >> >> > cards

> >> >> > for a new total of 512MB. Tried to open Word and received the same

> >> >> > Error

> >> >> > message. The computer shop told me to un-install Office and then

> >> >> > re-install.

> >> >> > The un-installed seemed to work fine, but now when I try to install

> >> >> > Office

> >> >> > 2002, I just get a quick flash of the Windows Installer and then

> >> >> > absolutely

> >> >> > nothing happens. I then tried to download nad install the Windows

> >> >> > Installer

> >> >> > Cleanup Utility, but the samething happens and it doesn't install.

> >> >> > Troed

> >> >> > in

> >> >> > "Safe Mode" and that doesn't work either. I am logged onto to

> >> >> > computer

> >> >> > as

> >> >> > "Administrator". Very confused??? Please provide any assistance.

> >> >> > Thanks....

> >> >>

> >> >> Try to run msicuu2.exe

> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> >> >> If this does not help then an MS Office newsgroup would be a far

> >> >> better place to post your question.

> >>

>

January 11, 2008

Re: Won't Install any Programs

You could try re-installing the Windows Installer:

http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C

"Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

news:610574DC-1C97-4E68-B7DF-00315FD43238@microsoft.com...

>I rebooted the computer into "Safe Mode with command Prompt" and then ran

> typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up and

> then the Error Message stated: " The Windows Installer Service could not

> be

> accessed. This can occur if you are running Windows in safe mode, or if

> the

> Windows Installer is not correctly installed. Contact your support

> personnel

> for assistance." Doesn't installhere either. What do you suggest as the

> next

> step? Thanks....

>

> "Pegasus (MVP)" wrote:

>

>> You must run msicuu2.exe from a Command Prompt so that

>> you can see the error message(s)!

>>

>> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

>> > Thanks Pegasus. No it isn't an error message about "not enough memory"

>> > when I

>> > try to run msicuu2.exe. That was when I tried to open Word. Now when I

>> > try

>> > to

>> > install msicuu2.exe or Office 2002, I just get a quick flash of the

>> > "Windows

>> > Installer" po-up and then completely nothing happens. Sorry if I am

>> > confusing

>> > in my description, but I am telling you exactly what I see

>> > happening....

>> >

>> > "Pegasus (MVP)" wrote:

>> >

>> >> When you run msicuu2.exe, is the error message "...not enough memory"?

>> >> If so then one of the following links might help. I have never tried

>> >> them

>> >> myself - I only collected them.

>> >>

>> >> - Often resolved by re-applying the latest service pack

>> >> - Sometimes caused by NAV or IBM AV:

>> >> http://support.microsoft.com/?scid=kb;en-us;177078

>> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

>> >> parameter\IRPStackSize to 15..21 decimal

>> >> - Sometimes requires server service configuration and tuning

>> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

>> >> - PoolUsageMaximum set too low:

>> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

>> >>

>> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

>> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it

>> >> > won't

>> >> > install

>> >> > either. This is not an Office install problem as it won't run any

>> >> > install

>> >> > program including msicuu2.exe. Any other ideas? Thanks...

>> >> >

>> >> > "Pegasus (MVP)" wrote:

>> >> >

>> >> >>

>> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

>> >> >> > Operating System: Windows 2000 Pro Service Pack 4

>> >> >> > RAM is now 512MB

>> >> >> > Okay, I receive a Error Message stating that "There is not enough

>> >> >> > memory

>> >> >> > to

>> >> >> > run Word" so I took the computer in to have more RAM installed.

>> >> >> > Increased

>> >> >> > it

>> >> >> > from 128MB to 512MB by removing old 128MB card and installed 2 -

>> >> >> > 256MB

>> >> >> > cards

>> >> >> > for a new total of 512MB. Tried to open Word and received the

>> >> >> > same

>> >> >> > Error

>> >> >> > message. The computer shop told me to un-install Office and then

>> >> >> > re-install.

>> >> >> > The un-installed seemed to work fine, but now when I try to

>> >> >> > install

>> >> >> > Office

>> >> >> > 2002, I just get a quick flash of the Windows Installer and then

>> >> >> > absolutely

>> >> >> > nothing happens. I then tried to download nad install the Windows

>> >> >> > Installer

>> >> >> > Cleanup Utility, but the samething happens and it doesn't

>> >> >> > install.

>> >> >> > Troed

>> >> >> > in

>> >> >> > "Safe Mode" and that doesn't work either. I am logged onto to

>> >> >> > computer

>> >> >> > as

>> >> >> > "Administrator". Very confused??? Please provide any assistance.

>> >> >> > Thanks....

>> >> >>

>> >> >> Try to run msicuu2.exe

>> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

>> >> >> If this does not help then an MS Office newsgroup would be a far

>> >> >> better place to post your question.

>> >>

>>

January 11, 2008

Re: Won't Install any Programs

Hi Pegasus; Yes, Priviously I was able to download and install Windows

Installer 3.1 Redistributable (V2). It was one install that did work.

Anything else.

"Pegasus (MVP)" wrote:

> You could try re-installing the Windows Installer:

> http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C

>

> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> news:610574DC-1C97-4E68-B7DF-00315FD43238@microsoft.com...

> >I rebooted the computer into "Safe Mode with command Prompt" and then ran

> > typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up and

> > then the Error Message stated: " The Windows Installer Service could not

> > be

> > accessed. This can occur if you are running Windows in safe mode, or if

> > the

> > Windows Installer is not correctly installed. Contact your support

> > personnel

> > for assistance." Doesn't installhere either. What do you suggest as the

> > next

> > step? Thanks....

> >

> > "Pegasus (MVP)" wrote:

> >

> >> You must run msicuu2.exe from a Command Prompt so that

> >> you can see the error message(s)!

> >>

> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

> >> > Thanks Pegasus. No it isn't an error message about "not enough memory"

> >> > when I

> >> > try to run msicuu2.exe. That was when I tried to open Word. Now when I

> >> > try

> >> > to

> >> > install msicuu2.exe or Office 2002, I just get a quick flash of the

> >> > "Windows

> >> > Installer" po-up and then completely nothing happens. Sorry if I am

> >> > confusing

> >> > in my description, but I am telling you exactly what I see

> >> > happening....

> >> >

> >> > "Pegasus (MVP)" wrote:

> >> >

> >> >> When you run msicuu2.exe, is the error message "...not enough memory"?

> >> >> If so then one of the following links might help. I have never tried

> >> >> them

> >> >> myself - I only collected them.

> >> >>

> >> >> - Often resolved by re-applying the latest service pack

> >> >> - Sometimes caused by NAV or IBM AV:

> >> >> http://support.microsoft.com/?scid=kb;en-us;177078

> >> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

> >> >> parameter\IRPStackSize to 15..21 decimal

> >> >> - Sometimes requires server service configuration and tuning

> >> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

> >> >> - PoolUsageMaximum set too low:

> >> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

> >> >>

> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> >> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it

> >> >> > won't

> >> >> > install

> >> >> > either. This is not an Office install problem as it won't run any

> >> >> > install

> >> >> > program including msicuu2.exe. Any other ideas? Thanks...

> >> >> >

> >> >> > "Pegasus (MVP)" wrote:

> >> >> >

> >> >> >>

> >> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> >> >> >> > Operating System: Windows 2000 Pro Service Pack 4

> >> >> >> > RAM is now 512MB

> >> >> >> > Okay, I receive a Error Message stating that "There is not enough

> >> >> >> > memory

> >> >> >> > to

> >> >> >> > run Word" so I took the computer in to have more RAM installed.

> >> >> >> > Increased

> >> >> >> > it

> >> >> >> > from 128MB to 512MB by removing old 128MB card and installed 2 -

> >> >> >> > 256MB

> >> >> >> > cards

> >> >> >> > for a new total of 512MB. Tried to open Word and received the

> >> >> >> > same

> >> >> >> > Error

> >> >> >> > message. The computer shop told me to un-install Office and then

> >> >> >> > re-install.

> >> >> >> > The un-installed seemed to work fine, but now when I try to

> >> >> >> > install

> >> >> >> > Office

> >> >> >> > 2002, I just get a quick flash of the Windows Installer and then

> >> >> >> > absolutely

> >> >> >> > nothing happens. I then tried to download nad install the Windows

> >> >> >> > Installer

> >> >> >> > Cleanup Utility, but the samething happens and it doesn't

> >> >> >> > install.

> >> >> >> > Troed

> >> >> >> > in

> >> >> >> > "Safe Mode" and that doesn't work either. I am logged onto to

> >> >> >> > computer

> >> >> >> > as

> >> >> >> > "Administrator". Very confused??? Please provide any assistance.

> >> >> >> > Thanks....

> >> >> >>

> >> >> >> Try to run msicuu2.exe

> >> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> >> >> >> If this does not help then an MS Office newsgroup would be a far

> >> >> >> better place to post your question.

> >> >>

> >>

>

January 11, 2008

Re: Won't Install any Programs

Hi Pegasus; I was able to fix the problem by using "ConfigSafe" and

"Restoring" back to Jan. 01, 2008. Now I am able to install programs and all

is working just fine. Thanks for all your replies. You can consider this

problem as solved.....

"Tex Hemke" wrote:

> Hi Pegasus; Yes, Priviously I was able to download and install Windows

> Installer 3.1 Redistributable (V2). It was one install that did work.

> Anything else.

>

> "Pegasus (MVP)" wrote:

>

> > You could try re-installing the Windows Installer:

> > http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C

> >

> > "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> > news:610574DC-1C97-4E68-B7DF-00315FD43238@microsoft.com...

> > >I rebooted the computer into "Safe Mode with command Prompt" and then ran

> > > typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up and

> > > then the Error Message stated: " The Windows Installer Service could not

> > > be

> > > accessed. This can occur if you are running Windows in safe mode, or if

> > > the

> > > Windows Installer is not correctly installed. Contact your support

> > > personnel

> > > for assistance." Doesn't installhere either. What do you suggest as the

> > > next

> > > step? Thanks....

> > >

> > > "Pegasus (MVP)" wrote:

> > >

> > >> You must run msicuu2.exe from a Command Prompt so that

> > >> you can see the error message(s)!

> > >>

> > >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> > >> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

> > >> > Thanks Pegasus. No it isn't an error message about "not enough memory"

> > >> > when I

> > >> > try to run msicuu2.exe. That was when I tried to open Word. Now when I

> > >> > try

> > >> > to

> > >> > install msicuu2.exe or Office 2002, I just get a quick flash of the

> > >> > "Windows

> > >> > Installer" po-up and then completely nothing happens. Sorry if I am

> > >> > confusing

> > >> > in my description, but I am telling you exactly what I see

> > >> > happening....

> > >> >

> > >> > "Pegasus (MVP)" wrote:

> > >> >

> > >> >> When you run msicuu2.exe, is the error message "...not enough memory"?

> > >> >> If so then one of the following links might help. I have never tried

> > >> >> them

> > >> >> myself - I only collected them.

> > >> >>

> > >> >> - Often resolved by re-applying the latest service pack

> > >> >> - Sometimes caused by NAV or IBM AV:

> > >> >> http://support.microsoft.com/?scid=kb;en-us;177078

> > >> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

> > >> >> parameter\IRPStackSize to 15..21 decimal

> > >> >> - Sometimes requires server service configuration and tuning

> > >> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

> > >> >> - PoolUsageMaximum set too low:

> > >> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

> > >> >>

> > >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> > >> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> > >> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it

> > >> >> > won't

> > >> >> > install

> > >> >> > either. This is not an Office install problem as it won't run any

> > >> >> > install

> > >> >> > program including msicuu2.exe. Any other ideas? Thanks...

> > >> >> >

> > >> >> > "Pegasus (MVP)" wrote:

> > >> >> >

> > >> >> >>

> > >> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> > >> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> > >> >> >> > Operating System: Windows 2000 Pro Service Pack 4

> > >> >> >> > RAM is now 512MB

> > >> >> >> > Okay, I receive a Error Message stating that "There is not enough

> > >> >> >> > memory

> > >> >> >> > to

> > >> >> >> > run Word" so I took the computer in to have more RAM installed.

> > >> >> >> > Increased

> > >> >> >> > it

> > >> >> >> > from 128MB to 512MB by removing old 128MB card and installed 2 -

> > >> >> >> > 256MB

> > >> >> >> > cards

> > >> >> >> > for a new total of 512MB. Tried to open Word and received the

> > >> >> >> > same

> > >> >> >> > Error

> > >> >> >> > message. The computer shop told me to un-install Office and then

> > >> >> >> > re-install.

> > >> >> >> > The un-installed seemed to work fine, but now when I try to

> > >> >> >> > install

> > >> >> >> > Office

> > >> >> >> > 2002, I just get a quick flash of the Windows Installer and then

> > >> >> >> > absolutely

> > >> >> >> > nothing happens. I then tried to download nad install the Windows

> > >> >> >> > Installer

> > >> >> >> > Cleanup Utility, but the samething happens and it doesn't

> > >> >> >> > install.

> > >> >> >> > Troed

> > >> >> >> > in

> > >> >> >> > "Safe Mode" and that doesn't work either. I am logged onto to

> > >> >> >> > computer

> > >> >> >> > as

> > >> >> >> > "Administrator". Very confused??? Please provide any assistance.

> > >> >> >> > Thanks....

> > >> >> >>

> > >> >> >> Try to run msicuu2.exe

> > >> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> > >> >> >> If this does not help then an MS Office newsgroup would be a far

> > >> >> >> better place to post your question.

> > >> >>

> > >>

> >

January 11, 2008

Re: Won't Install any Programs

Thanks for the feedback.

"Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

news:6908A7C4-540A-4F4B-AC51-D660E3DF42CF@microsoft.com...

> Hi Pegasus; I was able to fix the problem by using "ConfigSafe" and

> "Restoring" back to Jan. 01, 2008. Now I am able to install programs and

> all

> is working just fine. Thanks for all your replies. You can consider this

> problem as solved.....

>

> "Tex Hemke" wrote:

>

>> Hi Pegasus; Yes, Priviously I was able to download and install Windows

>> Installer 3.1 Redistributable (V2). It was one install that did work.

>> Anything else.

>>

>> "Pegasus (MVP)" wrote:

>>

>> > You could try re-installing the Windows Installer:

>> > http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C

>> >

>> > "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> > news:610574DC-1C97-4E68-B7DF-00315FD43238@microsoft.com...

>> > >I rebooted the computer into "Safe Mode with command Prompt" and then

>> > >ran

>> > > typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up

>> > > and

>> > > then the Error Message stated: " The Windows Installer Service could

>> > > not

>> > > be

>> > > accessed. This can occur if you are running Windows in safe mode, or

>> > > if

>> > > the

>> > > Windows Installer is not correctly installed. Contact your support

>> > > personnel

>> > > for assistance." Doesn't installhere either. What do you suggest as

>> > > the

>> > > next

>> > > step? Thanks....

>> > >

>> > > "Pegasus (MVP)" wrote:

>> > >

>> > >> You must run msicuu2.exe from a Command Prompt so that

>> > >> you can see the error message(s)!

>> > >>

>> > >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> > >> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

>> > >> > Thanks Pegasus. No it isn't an error message about "not enough

>> > >> > memory"

>> > >> > when I

>> > >> > try to run msicuu2.exe. That was when I tried to open Word. Now

>> > >> > when I

>> > >> > try

>> > >> > to

>> > >> > install msicuu2.exe or Office 2002, I just get a quick flash of

>> > >> > the

>> > >> > "Windows

>> > >> > Installer" po-up and then completely nothing happens. Sorry if I

>> > >> > am

>> > >> > confusing

>> > >> > in my description, but I am telling you exactly what I see

>> > >> > happening....

>> > >> >

>> > >> > "Pegasus (MVP)" wrote:

>> > >> >

>> > >> >> When you run msicuu2.exe, is the error message "...not enough

>> > >> >> memory"?

>> > >> >> If so then one of the following links might help. I have never

>> > >> >> tried

>> > >> >> them

>> > >> >> myself - I only collected them.

>> > >> >>

>> > >> >> - Often resolved by re-applying the latest service pack

>> > >> >> - Sometimes caused by NAV or IBM AV:

>> > >> >> http://support.microsoft.com/?scid=kb;en-us;177078

>> > >> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

>> > >> >> parameter\IRPStackSize to 15..21 decimal

>> > >> >> - Sometimes requires server service configuration and tuning

>> > >> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

>> > >> >> - PoolUsageMaximum set too low:

>> > >> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

>> > >> >>

>> > >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

>> > >> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

>> > >> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it

>> > >> >> > won't

>> > >> >> > install

>> > >> >> > either. This is not an Office install problem as it won't run

>> > >> >> > any

>> > >> >> > install

>> > >> >> > program including msicuu2.exe. Any other ideas? Thanks...

>> > >> >> >

>> > >> >> > "Pegasus (MVP)" wrote:

>> > >> >> >

>> > >> >> >>

>> > >> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in

>> > >> >> >> message

>> > >> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

>> > >> >> >> > Operating System: Windows 2000 Pro Service Pack 4

>> > >> >> >> > RAM is now 512MB

>> > >> >> >> > Okay, I receive a Error Message stating that "There is not

>> > >> >> >> > enough

>> > >> >> >> > memory

>> > >> >> >> > to

>> > >> >> >> > run Word" so I took the computer in to have more RAM

>> > >> >> >> > installed.

>> > >> >> >> > Increased

>> > >> >> >> > it

>> > >> >> >> > from 128MB to 512MB by removing old 128MB card and installed

>> > >> >> >> > 2 -

>> > >> >> >> > 256MB

>> > >> >> >> > cards

>> > >> >> >> > for a new total of 512MB. Tried to open Word and received

>> > >> >> >> > the

>> > >> >> >> > same

>> > >> >> >> > Error

>> > >> >> >> > message. The computer shop told me to un-install Office and

>> > >> >> >> > then

>> > >> >> >> > re-install.

>> > >> >> >> > The un-installed seemed to work fine, but now when I try to

>> > >> >> >> > install

>> > >> >> >> > Office

>> > >> >> >> > 2002, I just get a quick flash of the Windows Installer and

>> > >> >> >> > then

>> > >> >> >> > absolutely

>> > >> >> >> > nothing happens. I then tried to download nad install the

>> > >> >> >> > Windows

>> > >> >> >> > Installer

>> > >> >> >> > Cleanup Utility, but the samething happens and it doesn't

>> > >> >> >> > install.

>> > >> >> >> > Troed

>> > >> >> >> > in

>> > >> >> >> > "Safe Mode" and that doesn't work either. I am logged onto

>> > >> >> >> > to

>> > >> >> >> > computer

>> > >> >> >> > as

>> > >> >> >> > "Administrator". Very confused??? Please provide any

>> > >> >> >> > assistance.

>> > >> >> >> > Thanks....

>> > >> >> >>

>> > >> >> >> Try to run msicuu2.exe

>> > >> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

>> > >> >> >> If this does not help then an MS Office newsgroup would be a

>> > >> >> >> far

>> > >> >> >> better place to post your question.

>> > >> >>

>> > >>

>> >

January 11, 2008

Re: Won't Install any Programs

Your most welcome. Thanks for all your suggestions....

"Pegasus (MVP)" wrote:

> Thanks for the feedback.

>

> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> news:6908A7C4-540A-4F4B-AC51-D660E3DF42CF@microsoft.com...

> > Hi Pegasus; I was able to fix the problem by using "ConfigSafe" and

> > "Restoring" back to Jan. 01, 2008. Now I am able to install programs and

> > all

> > is working just fine. Thanks for all your replies. You can consider this

> > problem as solved.....

> >

> > "Tex Hemke" wrote:

> >

> >> Hi Pegasus; Yes, Priviously I was able to download and install Windows

> >> Installer 3.1 Redistributable (V2). It was one install that did work.

> >> Anything else.

> >>

> >> "Pegasus (MVP)" wrote:

> >>

> >> > You could try re-installing the Windows Installer:

> >> > http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C

> >> >

> >> > "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> > news:610574DC-1C97-4E68-B7DF-00315FD43238@microsoft.com...

> >> > >I rebooted the computer into "Safe Mode with command Prompt" and then

> >> > >ran

> >> > > typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up

> >> > > and

> >> > > then the Error Message stated: " The Windows Installer Service could

> >> > > not

> >> > > be

> >> > > accessed. This can occur if you are running Windows in safe mode, or

> >> > > if

> >> > > the

> >> > > Windows Installer is not correctly installed. Contact your support

> >> > > personnel

> >> > > for assistance." Doesn't installhere either. What do you suggest as

> >> > > the

> >> > > next

> >> > > step? Thanks....

> >> > >

> >> > > "Pegasus (MVP)" wrote:

> >> > >

> >> > >> You must run msicuu2.exe from a Command Prompt so that

> >> > >> you can see the error message(s)!

> >> > >>

> >> > >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> > >> news:8FCC3427-3ED8-405B-A955-EEBBC5A90E0B@microsoft.com...

> >> > >> > Thanks Pegasus. No it isn't an error message about "not enough

> >> > >> > memory"

> >> > >> > when I

> >> > >> > try to run msicuu2.exe. That was when I tried to open Word. Now

> >> > >> > when I

> >> > >> > try

> >> > >> > to

> >> > >> > install msicuu2.exe or Office 2002, I just get a quick flash of

> >> > >> > the

> >> > >> > "Windows

> >> > >> > Installer" po-up and then completely nothing happens. Sorry if I

> >> > >> > am

> >> > >> > confusing

> >> > >> > in my description, but I am telling you exactly what I see

> >> > >> > happening....

> >> > >> >

> >> > >> > "Pegasus (MVP)" wrote:

> >> > >> >

> >> > >> >> When you run msicuu2.exe, is the error message "...not enough

> >> > >> >> memory"?

> >> > >> >> If so then one of the following links might help. I have never

> >> > >> >> tried

> >> > >> >> them

> >> > >> >> myself - I only collected them.

> >> > >> >>

> >> > >> >> - Often resolved by re-applying the latest service pack

> >> > >> >> - Sometimes caused by NAV or IBM AV:

> >> > >> >> http://support.microsoft.com/?scid=kb;en-us;177078

> >> > >> >> - Set HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\

> >> > >> >> parameter\IRPStackSize to 15..21 decimal

> >> > >> >> - Sometimes requires server service configuration and tuning

> >> > >> >> http://support.microsoft.com/default.aspx?scid=kb;[LN];128167

> >> > >> >> - PoolUsageMaximum set too low:

> >> > >> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;304101

> >> > >> >>

> >> > >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in message

> >> > >> >> news:C37C575A-322C-489D-8003-2778CE509AAE@microsoft.com...

> >> > >> >> > Hi Pegasus; Thanks for the reply. I can't run msicuu2.exe as it

> >> > >> >> > won't

> >> > >> >> > install

> >> > >> >> > either. This is not an Office install problem as it won't run

> >> > >> >> > any

> >> > >> >> > install

> >> > >> >> > program including msicuu2.exe. Any other ideas? Thanks...

> >> > >> >> >

> >> > >> >> > "Pegasus (MVP)" wrote:

> >> > >> >> >

> >> > >> >> >>

> >> > >> >> >> "Tex Hemke" <TexHemke@discussions.microsoft.com> wrote in

> >> > >> >> >> message

> >> > >> >> >> news:ED0C0C78-4EA4-466E-AFFA-ED6463A1EBCD@microsoft.com...

> >> > >> >> >> > Operating System: Windows 2000 Pro Service Pack 4

> >> > >> >> >> > RAM is now 512MB

> >> > >> >> >> > Okay, I receive a Error Message stating that "There is not

> >> > >> >> >> > enough

> >> > >> >> >> > memory

> >> > >> >> >> > to

> >> > >> >> >> > run Word" so I took the computer in to have more RAM

> >> > >> >> >> > installed.

> >> > >> >> >> > Increased

> >> > >> >> >> > it

> >> > >> >> >> > from 128MB to 512MB by removing old 128MB card and installed

> >> > >> >> >> > 2 -

> >> > >> >> >> > 256MB

> >> > >> >> >> > cards

> >> > >> >> >> > for a new total of 512MB. Tried to open Word and received

> >> > >> >> >> > the

> >> > >> >> >> > same

> >> > >> >> >> > Error

> >> > >> >> >> > message. The computer shop told me to un-install Office and

> >> > >> >> >> > then

> >> > >> >> >> > re-install.

> >> > >> >> >> > The un-installed seemed to work fine, but now when I try to

> >> > >> >> >> > install

> >> > >> >> >> > Office

> >> > >> >> >> > 2002, I just get a quick flash of the Windows Installer and

> >> > >> >> >> > then

> >> > >> >> >> > absolutely

> >> > >> >> >> > nothing happens. I then tried to download nad install the

> >> > >> >> >> > Windows

> >> > >> >> >> > Installer

> >> > >> >> >> > Cleanup Utility, but the samething happens and it doesn't

> >> > >> >> >> > install.

> >> > >> >> >> > Troed

> >> > >> >> >> > in

> >> > >> >> >> > "Safe Mode" and that doesn't work either. I am logged onto

> >> > >> >> >> > to

> >> > >> >> >> > computer

> >> > >> >> >> > as

> >> > >> >> >> > "Administrator". Very confused??? Please provide any

> >> > >> >> >> > assistance.

> >> > >> >> >> > Thanks....

> >> > >> >> >>

> >> > >> >> >> Try to run msicuu2.exe

> >> > >> >> >> (http://support.microsoft.com/default.aspx?scid=kb;en-us;290301).

> >> > >> >> >> If this does not help then an MS Office newsgroup would be a

> >> > >> >> >> far

> >> > >> >> >> better place to post your question.

> >> > >> >>

> >> > >>

> >> >

>

January 11, 2008

Re: Won't Install any Programs

Tex Hemke wrote:

> I rebooted the computer into "Safe Mode with command Prompt" and then ran

> typed msicuu2 at the DOS Prompt. The Windows Installer pop-up came up and

> then the Error Message stated: " The Windows Installer Service could not be

> accessed. This can occur if you are running Windows in safe mode, or if the

> Windows Installer is not correctly installed.

I know you've got around this now by restoring an earlier configuration,

but just a comment as I was following this thread out of interest to see

what the solution was:

Pegasus had suggested that you run msicuu2 from a Command Prompt but

didn't say anything about using Safe Mode as you elected to do. The

error message you got implies that it cannot be run in Safe Mode. It

would have been logical then to reboot normally, open a command window

from there and then run it.

Any messages you got at that point might have told you a lot about what

the problem was and perhaps allowed you to avoid a repeat. As it is, if

it happens again you'll be back to square one.

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