Removable Storage Trouble

[Guest Baboon]

I have a Windows 2003 R2 x64, SP2 server with a Quantum SuperLoader 3 LTO 2

tape library attached. I have been using ntbackup to back up the server to

the tape drive for at least a year with no trouble. At some point a couple

of weeks ago I ran into a problem where backups have stopped working.

 

When I click on the Removable Storage node in Computer Mgmt. I get this

error message: "A device attached to the system is not functioning. The

snapin's display may be inconsistent with the Removable Storage Service."

 

When RMS starts, I get the following error in the System log:

"RSM cannot manage library Changer0. The database is corrupt."

I followed the link to Help and Support and tried to follow the steps to fix

the library database, but with negative results - It says to uninstall the

library in Device Manager, then delete the device under Libraries in

Removable Storage. However, I am still unable to open Removable Storage even

after uninstalling *all* devices which had been listed under Libraries (the

tape drive and CD ROM drive).

 

I am out of ideas. Does anyone have a possible solution for this?

 

Thanks.

[Guest Morgan che]

RE: Removable Storage Trouble

 

Dear Customer,

 

Thanks for using this newsgroup.

 

Please understand this newsgroup is provided break/fix based and non-urgent

technical assistance where the response time within 24 hours excluding

weekend can be acceptable. If this issue is urgent and you need the

real-time communication, I would like to suggest that you contact Microsoft

Customer Service and Support (CSS).

 

For more information on available CSS services, please click here:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

. Here, I am happy to provide some suggestion as below for your reference.

 

Based on my research, the error message "A device attached to the system is

not functioning. The snap in display may be inconsistent with the Removable

Storage Service" could occur when you update the firmware for the tape

drive. After the drive has been updated, Removable Storage may not be able

to obtain the device serial number for the tape drive.

 

In this scenario, Removable Storage uses the device instance name. But

because the device has been updated, the device instance name has been

changed. Removable Storage then creates a new device and a new drive, but

it associates this information with the old device library entry.

Therefore, an association is created in that entry between the two drives.

This association may prevent the tape drive from being mounted correctly.

 

To resolve this problem, submit a request to Microsoft Online Customer

Services to obtain the hotfix. To submit an online request to obtain the

hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

 

About List of updates in Windows Server 2003 Service Pack 2, please visit

the following link:

 

http://support.microsoft.com/kb/914962/en-us

 

As for "RSM cannot manage library Changer0. The database is corrupt", I

also suggest you submit a request to obtain an available hotfix from

Microsoft. For more information, please view these articles:

 

An error is logged when you connect a smart USB device to your Windows

Server 2003-based computer

http://support.microsoft.com/kb/875527/en-us

 

The Removable Storage database can be restored by reinstalling the

removable storage device and forcing Windows to rebuild the database.

 

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+

Operating+System&ProdVer=5.2&EvtID=15&EvtSrc=Removable+Storage+Service

 

I hope this helps.

 

Have a good day!

 

Sincerely

Morgan Che

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - http://www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

 

 

--------------------

--->Thread-Topic: Removable Storage Trouble

--->thread-index: Ach0u0KniEHeyqFfRIC6FeC6/jhVeQ==

--->X-WBNR-Posting-Host: 207.46.19.197

--->From: =?Utf-8?B?QmFib29u?= <baboon@news.postalias>

--->Subject: Removable Storage Trouble

--->Date: Thu, 21 Feb 2008 10:55:00 -0800

--->Lines: 21

--->Message-ID: <62D0D5F3-61F3-4283-9A2A-AC92CDB1960B@microsoft.com>

--->MIME-Version: 1.0

--->Content-Type: text/plain;

---> charset="Utf-8"

--->Content-Transfer-Encoding: 7bit

--->X-Newsreader: Microsoft CDO for Windows 2000

--->Content-Class: urn:content-classes:message

--->Importance: normal

--->Priority: normal

--->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

--->Newsgroups: microsoft.public.windows.server.general

--->Path: TK2MSFTNGHUB02.phx.gbl

--->Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.server.general:33028

--->NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

--->X-Tomcat-NG: microsoft.public.windows.server.general

--->

--->I have a Windows 2003 R2 x64, SP2 server with a Quantum SuperLoader 3

LTO 2

--->tape library attached. I have been using ntbackup to back up the

server to

--->the tape drive for at least a year with no trouble. At some point a

couple

--->of weeks ago I ran into a problem where backups have stopped working.

--->

--->When I click on the Removable Storage node in Computer Mgmt. I get this

--->error message: "A device attached to the system is not functioning.

The

--->snapin's display may be inconsistent with the Removable Storage

Service."

--->

--->When RMS starts, I get the following error in the System log:

--->"RSM cannot manage library Changer0. The database is corrupt."

--->I followed the link to Help and Support and tried to follow the steps

to fix

--->the library database, but with negative results - It says to uninstall

the

--->library in Device Manager, then delete the device under Libraries in

--->Removable Storage. However, I am still unable to open Removable

Storage even

--->after uninstalling *all* devices which had been listed under Libraries

(the

--->tape drive and CD ROM drive).

--->

--->I am out of ideas. Does anyone have a possible solution for this?

--->

--->Thanks.

--->

[Guest Baboon]

RE: Removable Storage Trouble

 

Hello -

 

Thanks for the response.

 

"Morgan che(MSFT)" wrote:

> Dear Customer,

>

> Thanks for using this newsgroup.

>

> Please understand this newsgroup is provided break/fix based and non-urgent

> technical assistance where the response time within 24 hours excluding

> weekend can be acceptable. If this issue is urgent and you need the

> real-time communication, I would like to suggest that you contact Microsoft

> Customer Service and Support (CSS).

>

> For more information on available CSS services, please click here:

> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

> . Here, I am happy to provide some suggestion as below for your reference.

>

> Based on my research, the error message "A device attached to the system is

> not functioning. The snap in display may be inconsistent with the Removable

> Storage Service" could occur when you update the firmware for the tape

> drive. After the drive has been updated, Removable Storage may not be able

> to obtain the device serial number for the tape drive.

> In this scenario, Removable Storage uses the device instance name. But

> because the device has been updated, the device instance name has been

> changed. Removable Storage then creates a new device and a new drive, but

> it associates this information with the old device library entry.

> Therefore, an association is created in that entry between the two drives.

> This association may prevent the tape drive from being mounted correctly.

>

> To resolve this problem, submit a request to Microsoft Online Customer

> Services to obtain the hotfix. To submit an online request to obtain the

> hotfix, visit the following Microsoft Web site:

> http://go.microsoft.com/?linkid=6294451

 

I am not sure which hotfix you are referring to.

>

> About List of updates in Windows Server 2003 Service Pack 2, please visit

> the following link:

>

> http://support.microsoft.com/kb/914962/en-us

 

I am not sure of the purpose of this link. Service Pack 2 is installed

already. Is the above mentioned hotfix included in SP2? If so, I guess it

doesn't fix my problem.

>

> As for "RSM cannot manage library Changer0. The database is corrupt", I

> also suggest you submit a request to obtain an available hotfix from

> Microsoft. For more information, please view these articles:

>

> An error is logged when you connect a smart USB device to your Windows

> Server 2003-based computer

> http://support.microsoft.com/kb/875527/en-us

 

This doesn't apply.

>

> The Removable Storage database can be restored by reinstalling the

> removable storage device and forcing Windows to rebuild the database.

>

> http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+

> Operating+System&ProdVer=5.2&EvtID=15&EvtSrc=Removable+Storage+Service

This is the article which I mentioned in my post. I followed those

instructions but could not delete the devices under Libraries after

uninstalling, because I still could not expand the Removable Storage node.

>

> I hope this helps.

>

> Have a good day!

>

> Sincerely

> Morgan Che

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - http://www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

>

> --------------------

> --->Thread-Topic: Removable Storage Trouble

> --->thread-index: Ach0u0KniEHeyqFfRIC6FeC6/jhVeQ==

> --->X-WBNR-Posting-Host: 207.46.19.197

> --->From: =?Utf-8?B?QmFib29u?= <baboon@news.postalias>

> --->Subject: Removable Storage Trouble

> --->Date: Thu, 21 Feb 2008 10:55:00 -0800

> --->Lines: 21

> --->Message-ID: <62D0D5F3-61F3-4283-9A2A-AC92CDB1960B@microsoft.com>

> --->MIME-Version: 1.0

> --->Content-Type: text/plain;

> ---> charset="Utf-8"

> --->Content-Transfer-Encoding: 7bit

> --->X-Newsreader: Microsoft CDO for Windows 2000

> --->Content-Class: urn:content-classes:message

> --->Importance: normal

> --->Priority: normal

> --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> --->Newsgroups: microsoft.public.windows.server.general

> --->Path: TK2MSFTNGHUB02.phx.gbl

> --->Xref: TK2MSFTNGHUB02.phx.gbl

> microsoft.public.windows.server.general:33028

> --->NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> --->X-Tomcat-NG: microsoft.public.windows.server.general

> --->

> --->I have a Windows 2003 R2 x64, SP2 server with a Quantum SuperLoader 3

> LTO 2

> --->tape library attached. I have been using ntbackup to back up the

> server to

> --->the tape drive for at least a year with no trouble. At some point a

> couple

> --->of weeks ago I ran into a problem where backups have stopped working.

> --->

> --->When I click on the Removable Storage node in Computer Mgmt. I get this

> --->error message: "A device attached to the system is not functioning.

> The

> --->snapin's display may be inconsistent with the Removable Storage

> Service."

> --->

> --->When RMS starts, I get the following error in the System log:

> --->"RSM cannot manage library Changer0. The database is corrupt."

> --->I followed the link to Help and Support and tried to follow the steps

> to fix

> --->the library database, but with negative results - It says to uninstall

> the

> --->library in Device Manager, then delete the device under Libraries in

> --->Removable Storage. However, I am still unable to open Removable

> Storage even

> --->after uninstalling *all* devices which had been listed under Libraries

> (the

> --->tape drive and CD ROM drive).

> --->

> --->I am out of ideas. Does anyone have a possible solution for this?

> --->

> --->Thanks.

> --->

>

>

[Guest Baboon]

RE: Removable Storage Trouble

 

I learned about the Removable Storage files in System32\NtmsData. I renamed

all the files in that folder, which I had to do in safe mode. After that the

problem was resolved. I lost my catalogues but at least now I am able to

perform backups again.

 

"Morgan che(MSFT)" wrote:

> Dear Customer,

>

> Thanks for using this newsgroup.

>

> Please understand this newsgroup is provided break/fix based and non-urgent

> technical assistance where the response time within 24 hours excluding

> weekend can be acceptable. If this issue is urgent and you need the

> real-time communication, I would like to suggest that you contact Microsoft

> Customer Service and Support (CSS).

>

> For more information on available CSS services, please click here:

> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

> . Here, I am happy to provide some suggestion as below for your reference.

>

> Based on my research, the error message "A device attached to the system is

> not functioning. The snap in display may be inconsistent with the Removable

> Storage Service" could occur when you update the firmware for the tape

> drive. After the drive has been updated, Removable Storage may not be able

> to obtain the device serial number for the tape drive.

>

> In this scenario, Removable Storage uses the device instance name. But

> because the device has been updated, the device instance name has been

> changed. Removable Storage then creates a new device and a new drive, but

> it associates this information with the old device library entry.

> Therefore, an association is created in that entry between the two drives.

> This association may prevent the tape drive from being mounted correctly.

>

> To resolve this problem, submit a request to Microsoft Online Customer

> Services to obtain the hotfix. To submit an online request to obtain the

> hotfix, visit the following Microsoft Web site:

> http://go.microsoft.com/?linkid=6294451

>

> About List of updates in Windows Server 2003 Service Pack 2, please visit

> the following link:

>

> http://support.microsoft.com/kb/914962/en-us

>

> As for "RSM cannot manage library Changer0. The database is corrupt", I

> also suggest you submit a request to obtain an available hotfix from

> Microsoft. For more information, please view these articles:

>

> An error is logged when you connect a smart USB device to your Windows

> Server 2003-based computer

> http://support.microsoft.com/kb/875527/en-us

>

> The Removable Storage database can be restored by reinstalling the

> removable storage device and forcing Windows to rebuild the database.

>

> http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+

> Operating+System&ProdVer=5.2&EvtID=15&EvtSrc=Removable+Storage+Service

>

> I hope this helps.

>

> Have a good day!

>

> Sincerely

> Morgan Che

> Microsoft Online Support

> Microsoft Global Technical Support Center

>

> Get Secure! - http://www.microsoft.com/security

> =====================================================

> When responding to posts, please "Reply to Group" via your newsreader so

> that others may learn and benefit from your issue.

> =====================================================

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

>

> --------------------

> --->Thread-Topic: Removable Storage Trouble

> --->thread-index: Ach0u0KniEHeyqFfRIC6FeC6/jhVeQ==

> --->X-WBNR-Posting-Host: 207.46.19.197

> --->From: =?Utf-8?B?QmFib29u?= <baboon@news.postalias>

> --->Subject: Removable Storage Trouble

> --->Date: Thu, 21 Feb 2008 10:55:00 -0800

> --->Lines: 21

> --->Message-ID: <62D0D5F3-61F3-4283-9A2A-AC92CDB1960B@microsoft.com>

> --->MIME-Version: 1.0

> --->Content-Type: text/plain;

> ---> charset="Utf-8"

> --->Content-Transfer-Encoding: 7bit

> --->X-Newsreader: Microsoft CDO for Windows 2000

> --->Content-Class: urn:content-classes:message

> --->Importance: normal

> --->Priority: normal

> --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

> --->Newsgroups: microsoft.public.windows.server.general

> --->Path: TK2MSFTNGHUB02.phx.gbl

> --->Xref: TK2MSFTNGHUB02.phx.gbl

> microsoft.public.windows.server.general:33028

> --->NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

> --->X-Tomcat-NG: microsoft.public.windows.server.general

> --->

> --->I have a Windows 2003 R2 x64, SP2 server with a Quantum SuperLoader 3

> LTO 2

> --->tape library attached. I have been using ntbackup to back up the

> server to

> --->the tape drive for at least a year with no trouble. At some point a

> couple

> --->of weeks ago I ran into a problem where backups have stopped working.

> --->

> --->When I click on the Removable Storage node in Computer Mgmt. I get this

> --->error message: "A device attached to the system is not functioning.

> The

> --->snapin's display may be inconsistent with the Removable Storage

> Service."

> --->

> --->When RMS starts, I get the following error in the System log:

> --->"RSM cannot manage library Changer0. The database is corrupt."

> --->I followed the link to Help and Support and tried to follow the steps

> to fix

> --->the library database, but with negative results - It says to uninstall

> the

> --->library in Device Manager, then delete the device under Libraries in

> --->Removable Storage. However, I am still unable to open Removable

> Storage even

> --->after uninstalling *all* devices which had been listed under Libraries

> (the

> --->tape drive and CD ROM drive).

> --->

> --->I am out of ideas. Does anyone have a possible solution for this?

> --->

> --->Thanks.

> --->

>

>

[Guest Morgan che]

RE: Removable Storage Trouble

 

Dear Customer,

 

I am glad to hear this issue has been solved.

 

I hope to meet you here again.

 

Thanks.

 

Sincerely

Morgan Che

Microsoft Online Support

Microsoft Global Technical Support Center

 

Get Secure! - http://www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so

that others may learn and benefit from your issue.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

 

 

--------------------

--->Thread-Topic: Removable Storage Trouble

--->thread-index: Ach9okz1MI3ONPTKTXCRou8op9E7bw==

--->X-WBNR-Posting-Host: 207.46.192.207

--->From: =?Utf-8?B?QmFib29u?= <baboon@news.postalias>

--->References: <62D0D5F3-61F3-4283-9A2A-AC92CDB1960B@microsoft.com>

<vp10kAUdIHA.6844@TK2MSFTNGHUB02.phx.gbl>

--->Subject: RE: Removable Storage Trouble

--->Date: Mon, 3 Mar 2008 18:49:00 -0800

--->Lines: 133

--->Message-ID: <DA939500-6F2B-44C6-8F98-F118EB25DFC8@microsoft.com>

--->MIME-Version: 1.0

--->Content-Type: text/plain;

---> charset="Utf-8"

--->Content-Transfer-Encoding: 7bit

--->X-Newsreader: Microsoft CDO for Windows 2000

--->Content-Class: urn:content-classes:message

--->Importance: normal

--->Priority: normal

--->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

--->Newsgroups: microsoft.public.windows.server.general

--->Path: TK2MSFTNGHUB02.phx.gbl

--->Xref: TK2MSFTNGHUB02.phx.gbl

microsoft.public.windows.server.general:33632

--->NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

--->X-Tomcat-NG: microsoft.public.windows.server.general

--->

--->I learned about the Removable Storage files in System32\NtmsData. I

renamed

--->all the files in that folder, which I had to do in safe mode. After

that the

--->problem was resolved. I lost my catalogues but at least now I am able

to

--->perform backups again.

--->

--->"Morgan che(MSFT)" wrote:

--->

--->> Dear Customer,

--->>

--->> Thanks for using this newsgroup.

--->>

--->> Please understand this newsgroup is provided break/fix based and

non-urgent

--->> technical assistance where the response time within 24 hours

excluding

--->> weekend can be acceptable. If this issue is urgent and you need the

--->> real-time communication, I would like to suggest that you contact

Microsoft

--->> Customer Service and Support (CSS).

--->>

--->> For more information on available CSS services, please click here:

--->>

http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

--->> . Here, I am happy to provide some suggestion as below for your

reference.

--->>

--->> Based on my research, the error message "A device attached to the

system is

--->> not functioning. The snap in display may be inconsistent with the

Removable

--->> Storage Service" could occur when you update the firmware for the

tape

--->> drive. After the drive has been updated, Removable Storage may not be

able

--->> to obtain the device serial number for the tape drive.

--->>

--->> In this scenario, Removable Storage uses the device instance name.

But

--->> because the device has been updated, the device instance name has

been

--->> changed. Removable Storage then creates a new device and a new drive,

but

--->> it associates this information with the old device library entry.

--->> Therefore, an association is created in that entry between the two

drives.

--->> This association may prevent the tape drive from being mounted

correctly.

--->>

--->> To resolve this problem, submit a request to Microsoft Online

Customer

--->> Services to obtain the hotfix. To submit an online request to obtain

the

--->> hotfix, visit the following Microsoft Web site:

--->> http://go.microsoft.com/?linkid=6294451

--->>

--->> About List of updates in Windows Server 2003 Service Pack 2, please

visit

--->> the following link:

--->>

--->> http://support.microsoft.com/kb/914962/en-us

--->>

--->> As for "RSM cannot manage library Changer0. The database is corrupt",

I

--->> also suggest you submit a request to obtain an available hotfix from

--->> Microsoft. For more information, please view these articles:

--->>

--->> An error is logged when you connect a smart USB device to your

Windows

--->> Server 2003-based computer

--->> http://support.microsoft.com/kb/875527/en-us

--->>

--->> The Removable Storage database can be restored by reinstalling the

--->> removable storage device and forcing Windows to rebuild the database.

--->>

--->>

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows+

--->> Operating+System&ProdVer=5.2&EvtID=15&EvtSrc=Removable+Storage+Service

--->>

--->> I hope this helps.

--->>

--->> Have a good day!

--->>

--->> Sincerely

--->> Morgan Che

--->> Microsoft Online Support

--->> Microsoft Global Technical Support Center

--->>

--->> Get Secure! - http://www.microsoft.com/security

--->> =====================================================

--->> When responding to posts, please "Reply to Group" via your newsreader

so

--->> that others may learn and benefit from your issue.

--->> =====================================================

--->> This posting is provided "AS IS" with no warranties, and confers no

rights.

--->>

--->>

--->> --------------------

--->> --->Thread-Topic: Removable Storage Trouble

--->> --->thread-index: Ach0u0KniEHeyqFfRIC6FeC6/jhVeQ==

--->> --->X-WBNR-Posting-Host: 207.46.19.197

--->> --->From: =?Utf-8?B?QmFib29u?= <baboon@news.postalias>

--->> --->Subject: Removable Storage Trouble

--->> --->Date: Thu, 21 Feb 2008 10:55:00 -0800

--->> --->Lines: 21

--->> --->Message-ID: <62D0D5F3-61F3-4283-9A2A-AC92CDB1960B@microsoft.com>

--->> --->MIME-Version: 1.0

--->> --->Content-Type: text/plain;

--->> ---> charset="Utf-8"

--->> --->Content-Transfer-Encoding: 7bit

--->> --->X-Newsreader: Microsoft CDO for Windows 2000

--->> --->Content-Class: urn:content-classes:message

--->> --->Importance: normal

--->> --->Priority: normal

--->> --->X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992

--->> --->Newsgroups: microsoft.public.windows.server.general

--->> --->Path: TK2MSFTNGHUB02.phx.gbl

--->> --->Xref: TK2MSFTNGHUB02.phx.gbl

--->> microsoft.public.windows.server.general:33028

--->> --->NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149

--->> --->X-Tomcat-NG: microsoft.public.windows.server.general

--->> --->

--->> --->I have a Windows 2003 R2 x64, SP2 server with a Quantum

SuperLoader 3

--->> LTO 2

--->> --->tape library attached. I have been using ntbackup to back up the

--->> server to

--->> --->the tape drive for at least a year with no trouble. At some

point a

--->> couple

--->> --->of weeks ago I ran into a problem where backups have stopped

working.

--->> --->

--->> --->When I click on the Removable Storage node in Computer Mgmt. I

get this

--->> --->error message: "A device attached to the system is not

functioning.

--->> The

--->> --->snapin's display may be inconsistent with the Removable Storage

--->> Service."

--->> --->

--->> --->When RMS starts, I get the following error in the System log:

--->> --->"RSM cannot manage library Changer0. The database is corrupt."

--->> --->I followed the link to Help and Support and tried to follow the

steps

--->> to fix

--->> --->the library database, but with negative results - It says to

uninstall

--->> the

--->> --->library in Device Manager, then delete the device under Libraries

in

--->> --->Removable Storage. However, I am still unable to open Removable

--->> Storage even

--->> --->after uninstalling *all* devices which had been listed under

Libraries

--->> (the

--->> --->tape drive and CD ROM drive).

--->> --->

--->> --->I am out of ideas. Does anyone have a possible solution for this?

--->> --->

--->> --->Thanks.

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