Remote Assistance Stopped Working

[Guest borgjs]

I have Vista 64Bit Dual boot with Windows XP 32Bit

4GB RAM - Intel Core 2 Duo 2.66

 

I have previously been able to use Remote Assistance. Did so to a Vista box

via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.

 

I have tried connecting to both XP and Vista systems. Tried initiating

through Messenger both Live and previous, as well as by invitation. Others

can provide assistance to me however I cannot to others.

 

Remote Assistance does not error out. Task Manager shows msra.exe started in

the Processes tab. No CPU useage but Memory usage.

 

I have looked in the event viewer and the only error listed is:

 

Log Name: Microsoft-Windows-RemoteAssistance/Admin

Source: Microsoft-Windows-RemoteAssistance

Date: 3/10/2008 10:23:01 PM

Event ID: 9

Task Category: None

Level: Error

Keywords:

User: Borg_64bit\James_S

Computer: Borg_64bit

Description:

There was a problem interacting with COM object

833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be

installed, or the component might not be installed at all.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-RemoteAssistance"

Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />

<EventID>9</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />

<EventRecordID>2</EventRecordID>

<Correlation />

<Execution ProcessID="4592" ThreadID="4916" />

<Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>

<Computer>Borg_64bit</Computer>

<Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />

</System>

<EventData>

<Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>

</EventData>

</Event>

 

This error is not always reported though.

 

I have not been able to make any progress on this. Any help is appreciated.

 

Thank you,

James Borg

[Guest Jeff Smith [MSFT]]

RE: Remote Assistance Stopped Working

 

Remote assistance is not supported in all combinations. Check out the FAQ at

the link below (particularly the 6th question).

 

http://windowshelp.microsoft.com/Windows/en-US/Help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx

 

 

"borgjs" wrote:

> I have Vista 64Bit Dual boot with Windows XP 32Bit

> 4GB RAM - Intel Core 2 Duo 2.66

>

> I have previously been able to use Remote Assistance. Did so to a Vista box

> via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.

>

> I have tried connecting to both XP and Vista systems. Tried initiating

> through Messenger both Live and previous, as well as by invitation. Others

> can provide assistance to me however I cannot to others.

>

> Remote Assistance does not error out. Task Manager shows msra.exe started in

> the Processes tab. No CPU useage but Memory usage.

>

> I have looked in the event viewer and the only error listed is:

>

> Log Name: Microsoft-Windows-RemoteAssistance/Admin

> Source: Microsoft-Windows-RemoteAssistance

> Date: 3/10/2008 10:23:01 PM

> Event ID: 9

> Task Category: None

> Level: Error

> Keywords:

> User: Borg_64bit\James_S

> Computer: Borg_64bit

> Description:

> There was a problem interacting with COM object

> 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be

> installed, or the component might not be installed at all.

> Event Xml:

> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

> <System>

> <Provider Name="Microsoft-Windows-RemoteAssistance"

> Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />

> <EventID>9</EventID>

> <Version>0</Version>

> <Level>2</Level>

> <Task>0</Task>

> <Opcode>0</Opcode>

> <Keywords>0x4000000000000000</Keywords>

> <TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />

> <EventRecordID>2</EventRecordID>

> <Correlation />

> <Execution ProcessID="4592" ThreadID="4916" />

> <Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>

> <Computer>Borg_64bit</Computer>

> <Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />

> </System>

> <EventData>

> <Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>

> </EventData>

> </Event>

>

> This error is not always reported though.

>

> I have not been able to make any progress on this. Any help is appreciated.

>

> Thank you,

> James Borg

[Guest borgjs]

RE: Remote Assistance Stopped Working

 

Doesn't apply to my situation. I have tried to provide assistance from my

Vista Ultimate 64 box to Vista Home and XP Pro boxes. I was previoulsy able

to do so to the Vista System.

 

Thank you for taking the time though.

 

"Jeff Smith [MSFT]" wrote:

> Remote assistance is not supported in all combinations. Check out the FAQ at

> the link below (particularly the 6th question).

>

> http://windowshelp.microsoft.com/Windows/en-US/Help/398b5eda-aa7f-4078-94c5-1519b697bfa01033.mspx

>

>

> "borgjs" wrote:

>

> > I have Vista 64Bit Dual boot with Windows XP 32Bit

> > 4GB RAM - Intel Core 2 Duo 2.66

> >

> > I have previously been able to use Remote Assistance. Did so to a Vista box

> > via Windows Live Messenger about 2 weeks ago. I am now experiencing an issue.

> >

> > I have tried connecting to both XP and Vista systems. Tried initiating

> > through Messenger both Live and previous, as well as by invitation. Others

> > can provide assistance to me however I cannot to others.

> >

> > Remote Assistance does not error out. Task Manager shows msra.exe started in

> > the Processes tab. No CPU useage but Memory usage.

> >

> > I have looked in the event viewer and the only error listed is:

> >

> > Log Name: Microsoft-Windows-RemoteAssistance/Admin

> > Source: Microsoft-Windows-RemoteAssistance

> > Date: 3/10/2008 10:23:01 PM

> > Event ID: 9

> > Task Category: None

> > Level: Error

> > Keywords:

> > User: Borg_64bit\James_S

> > Computer: Borg_64bit

> > Description:

> > There was a problem interacting with COM object

> > 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be

> > installed, or the component might not be installed at all.

> > Event Xml:

> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

> > <System>

> > <Provider Name="Microsoft-Windows-RemoteAssistance"

> > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />

> > <EventID>9</EventID>

> > <Version>0</Version>

> > <Level>2</Level>

> > <Task>0</Task>

> > <Opcode>0</Opcode>

> > <Keywords>0x4000000000000000</Keywords>

> > <TimeCreated SystemTime="2008-03-11T02:23:01.157Z" />

> > <EventRecordID>2</EventRecordID>

> > <Correlation />

> > <Execution ProcessID="4592" ThreadID="4916" />

> > <Channel>Microsoft-Windows-RemoteAssistance/Admin</Channel>

> > <Computer>Borg_64bit</Computer>

> > <Security UserID="S-1-5-21-3581019587-222284452-2086635204-1000" />

> > </System>

> > <EventData>

> > <Data Name="FuncName">833E4010-AFF7-4AC3-AAC2-9F24C1457BCE</Data>

> > </EventData>

> > </Event>

> >

> > This error is not always reported though.

> >

> > I have not been able to make any progress on this. Any help is appreciated.

> >

> > Thank you,

> > James Borg