free support for Vista SP1

[Guest Theo]

found at:

http://www.news.com/Microsoft-offers-free-support-for-Vista-SP1-installs/2100-1016_3-6235475.html?tag=nefd.top

 

Microsoft offers free support for Vista SP1 installs

 

Vista users encountering problems when they upgrade to

Service Pack 1 can breathe easier: the company is giving

away free support for those installing the service pack.

 

The transition to the service pack has not been problem-free

for many users, some of whom have seen their computers fall

into endless reboot cycles and struggled with broken

applications after installing the upgrade.

 

Normally, only Windows Vista users who bought the retail

product would be eligible for free support but, for SP1

installation, even users with an

original-equipment-manufacturer copy of Vista on their

computer can get Microsoft's help, according to the official

Vista blog.

 

"We are offering free-of-charge support to anyone who is

having issues installing Windows Vista SP1," Microsoft

blogger Brandon Le Blanc said.

 

Unlimited installation and compatibility support is

available at no charge until March 18, 2009, according to

the Microsoft Service Pack 1 support site.

 

There are three options available under the free support

plan for U.S. users: e-mail support, which will be answered

within one business day; online chat, which has a current

waiting time of around 40 minutes; and call, available only

for users who have a software-assurance agreement,

professional contract, TechNet subscription, or MSDN

subscription, or for those who come under the Microsoft

Partner Program.

 

Support will be handled on a case-by-case basis, a Microsoft

spokesperson said, and the user will always be advised if

costs are involved.

 

Whether enterprise customers will also receive support

without cost will depend on their agreement, the

spokesperson added.

[Guest nospam]

Re: free support for Vista SP1

 

Theo wrote:

> Microsoft offers free support for Vista SP1 installs

 

Whoopty-doo