Strange Printer Problems

[Guest David Orazine]

Hello,

 

I have a server running server 2003 (x64). It is a DC (Back up) and a print

server among other things. When certain users print to a certain printer (HP

Laser Jet 4200), the program requesting the print job hangs. Then when the

user requests the properties sheet, nothing will happen. These users can

print to other printers hosted on that machine, and other users can print the

this 4200.

 

I am currently attributing the problem to RPC errors that have been

happening (End point mapper) on my DC and when I add clients to the domain.

As well as this error:

 

Event Type: Error

Event Source: Srv

Event Category: None

Event ID: 2000

Date: 03-10-2008

Time: 11:34:37

User: N/A

Computer: DC01

Description:

The server's call to a system service failed unexpectedly.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 00 00 04 00 01 00 58 00 ......X.

0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

0010: 00 00 00 00 0a 01 00 c0 .......À

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0028: 34 03 bd 00 4.½.

 

Any suggestions?

 

Thank you,

David Orazine

[Guest Charlie Russel - MVP]

Re: Strange Printer Problems

 

Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP

TopHat in the registry.

 

If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.

 

Finally, make sure you have loaded drivers for the OS's that the users are

attempting to print from.

 

--

Charlie.

http://msmvps.com/xperts64

http://mvp.support.microsoft.com/profile/charlie.russel

 

 

"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

> Hello,

>

> I have a server running server 2003 (x64). It is a DC (Back up) and a

> print

> server among other things. When certain users print to a certain printer

> (HP

> Laser Jet 4200), the program requesting the print job hangs. Then when the

> user requests the properties sheet, nothing will happen. These users can

> print to other printers hosted on that machine, and other users can print

> the

> this 4200.

>

> I am currently attributing the problem to RPC errors that have been

> happening (End point mapper) on my DC and when I add clients to the

> domain.

> As well as this error:

>

> Event Type: Error

> Event Source: Srv

> Event Category: None

> Event ID: 2000

> Date: 03-10-2008

> Time: 11:34:37

> User: N/A

> Computer: DC01

> Description:

> The server's call to a system service failed unexpectedly.

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> Data:

> 0000: 00 00 04 00 01 00 58 00 ......X.

> 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

> 0010: 00 00 00 00 0a 01 00 c0 .......À

> 0018: 00 00 00 00 00 00 00 00 ........

> 0020: 00 00 00 00 00 00 00 00 ........

> 0028: 34 03 bd 00 4.½.

>

> Any suggestions?

>

> Thank you,

> David Orazine

[Guest David Orazine]

Re: Strange Printer Problems

 

 

 

"Charlie Russel - MVP" wrote:

> Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP

> TopHat in the registry.

>

> If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.

>

> Finally, make sure you have loaded drivers for the OS's that the users are

> attempting to print from.

>

> --

> Charlie.

> http://msmvps.com/xperts64

> http://mvp.support.microsoft.com/profile/charlie.russel

>

>

> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

> news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

> > Hello,

> >

> > I have a server running server 2003 (x64). It is a DC (Back up) and a

> > print

> > server among other things. When certain users print to a certain printer

> > (HP

> > Laser Jet 4200), the program requesting the print job hangs. Then when the

> > user requests the properties sheet, nothing will happen. These users can

> > print to other printers hosted on that machine, and other users can print

> > the

> > this 4200.

> >

> > I am currently attributing the problem to RPC errors that have been

> > happening (End point mapper) on my DC and when I add clients to the

> > domain.

> > As well as this error:

> >

> > Event Type: Error

> > Event Source: Srv

> > Event Category: None

> > Event ID: 2000

> > Date: 03-10-2008

> > Time: 11:34:37

> > User: N/A

> > Computer: DC01

> > Description:

> > The server's call to a system service failed unexpectedly.

> >

> > For more information, see Help and Support Center at

> > http://go.microsoft.com/fwlink/events.asp.

> > Data:

> > 0000: 00 00 04 00 01 00 58 00 ......X.

> > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

> > 0010: 00 00 00 00 0a 01 00 c0 .......À

> > 0018: 00 00 00 00 00 00 00 00 ........

> > 0020: 00 00 00 00 00 00 00 00 ........

> > 0028: 34 03 bd 00 4.½.

> >

> > Any suggestions?

> >

> > Thank you,

> > David Orazine

>

 

Thanks for the quick response.

 

Should i disable these on the clients? and where are they in the registry?

 

Thank you,

David Orazine

[Guest David Orazine]

Re: Strange Printer Problems

 

 

 

"David Orazine" wrote:

>

>

> "Charlie Russel - MVP" wrote:

>

> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and TCP

> > TopHat in the registry.

> >

> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC Filter.

> >

> > Finally, make sure you have loaded drivers for the OS's that the users are

> > attempting to print from.

> >

> > --

> > Charlie.

> > http://msmvps.com/xperts64

> > http://mvp.support.microsoft.com/profile/charlie.russel

> >

> >

> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

> > > Hello,

> > >

> > > I have a server running server 2003 (x64). It is a DC (Back up) and a

> > > print

> > > server among other things. When certain users print to a certain printer

> > > (HP

> > > Laser Jet 4200), the program requesting the print job hangs. Then when the

> > > user requests the properties sheet, nothing will happen. These users can

> > > print to other printers hosted on that machine, and other users can print

> > > the

> > > this 4200.

> > >

> > > I am currently attributing the problem to RPC errors that have been

> > > happening (End point mapper) on my DC and when I add clients to the

> > > domain.

> > > As well as this error:

> > >

> > > Event Type: Error

> > > Event Source: Srv

> > > Event Category: None

> > > Event ID: 2000

> > > Date: 03-10-2008

> > > Time: 11:34:37

> > > User: N/A

> > > Computer: DC01

> > > Description:

> > > The server's call to a system service failed unexpectedly.

> > >

> > > For more information, see Help and Support Center at

> > > http://go.microsoft.com/fwlink/events.asp.

> > > Data:

> > > 0000: 00 00 04 00 01 00 58 00 ......X.

> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

> > > 0010: 00 00 00 00 0a 01 00 c0 .......À

> > > 0018: 00 00 00 00 00 00 00 00 ........

> > > 0020: 00 00 00 00 00 00 00 00 ........

> > > 0028: 34 03 bd 00 4.½.

> > >

> > > Any suggestions?

> > >

> > > Thank you,

> > > David Orazine

> >

>

> Thanks for the quick response.

>

> Should i disable these on the clients? and where are they in the registry?

>

> Thank you,

> David Orazine

 

I forgot to say that it is a SP2 box.

 

Thanks

[Guest Charlie Russel - MVP]

Re: Strange Printer Problems

 

On the server.

 

netsh interface tcp set global rss=disabled

netsh interface tcp set global autotuninglevel=disabled

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

 

Look for

EnableRSS

EnableTCPA

EnableTCPChimney

 

All should be 0.

 

 

--

Charlie.

http://msmvps.com/xperts64

http://mvp.support.microsoft.com/profile/charlie.russel

 

 

"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...

>

>

> "David Orazine" wrote:

>

>>

>>

>> "Charlie Russel - MVP" wrote:

>>

>> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and

>> > TCP

>> > TopHat in the registry.

>> >

>> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC

>> > Filter.

>> >

>> > Finally, make sure you have loaded drivers for the OS's that the users

>> > are

>> > attempting to print from.

>> >

>> > --

>> > Charlie.

>> > http://msmvps.com/xperts64

>> > http://mvp.support.microsoft.com/profile/charlie.russel

>> >

>> >

>> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in

>> > message

>> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

>> > > Hello,

>> > >

>> > > I have a server running server 2003 (x64). It is a DC (Back up) and a

>> > > print

>> > > server among other things. When certain users print to a certain

>> > > printer

>> > > (HP

>> > > Laser Jet 4200), the program requesting the print job hangs. Then

>> > > when the

>> > > user requests the properties sheet, nothing will happen. These users

>> > > can

>> > > print to other printers hosted on that machine, and other users can

>> > > print

>> > > the

>> > > this 4200.

>> > >

>> > > I am currently attributing the problem to RPC errors that have been

>> > > happening (End point mapper) on my DC and when I add clients to the

>> > > domain.

>> > > As well as this error:

>> > >

>> > > Event Type: Error

>> > > Event Source: Srv

>> > > Event Category: None

>> > > Event ID: 2000

>> > > Date: 03-10-2008

>> > > Time: 11:34:37

>> > > User: N/A

>> > > Computer: DC01

>> > > Description:

>> > > The server's call to a system service failed unexpectedly.

>> > >

>> > > For more information, see Help and Support Center at

>> > > http://go.microsoft.com/fwlink/events.asp.

>> > > Data:

>> > > 0000: 00 00 04 00 01 00 58 00 ......X.

>> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

>> > > 0010: 00 00 00 00 0a 01 00 c0 .......À

>> > > 0018: 00 00 00 00 00 00 00 00 ........

>> > > 0020: 00 00 00 00 00 00 00 00 ........

>> > > 0028: 34 03 bd 00 4.½.

>> > >

>> > > Any suggestions?

>> > >

>> > > Thank you,

>> > > David Orazine

>> >

>>

>> Thanks for the quick response.

>>

>> Should i disable these on the clients? and where are they in the

>> registry?

>>

>> Thank you,

>> David Orazine

>

> I forgot to say that it is a SP2 box.

>

> Thanks

[Guest David Orazine]

Re: Strange Printer Problems

 

After I apply these settings do I need to restart my server?

 

Thank you,

David Orazine

"Charlie Russel - MVP" wrote:

> On the server.

>

> netsh interface tcp set global rss=disabled

> netsh interface tcp set global autotuninglevel=disabled

>

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

>

> Look for

> EnableRSS

> EnableTCPA

> EnableTCPChimney

>

> All should be 0.

>

>

> --

> Charlie.

> http://msmvps.com/xperts64

> http://mvp.support.microsoft.com/profile/charlie.russel

>

>

> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

> news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...

> >

> >

> > "David Orazine" wrote:

> >

> >>

> >>

> >> "Charlie Russel - MVP" wrote:

> >>

> >> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload and

> >> > TCP

> >> > TopHat in the registry.

> >> >

> >> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC

> >> > Filter.

> >> >

> >> > Finally, make sure you have loaded drivers for the OS's that the users

> >> > are

> >> > attempting to print from.

> >> >

> >> > --

> >> > Charlie.

> >> > http://msmvps.com/xperts64

> >> > http://mvp.support.microsoft.com/profile/charlie.russel

> >> >

> >> >

> >> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in

> >> > message

> >> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

> >> > > Hello,

> >> > >

> >> > > I have a server running server 2003 (x64). It is a DC (Back up) and a

> >> > > print

> >> > > server among other things. When certain users print to a certain

> >> > > printer

> >> > > (HP

> >> > > Laser Jet 4200), the program requesting the print job hangs. Then

> >> > > when the

> >> > > user requests the properties sheet, nothing will happen. These users

> >> > > can

> >> > > print to other printers hosted on that machine, and other users can

> >> > > print

> >> > > the

> >> > > this 4200.

> >> > >

> >> > > I am currently attributing the problem to RPC errors that have been

> >> > > happening (End point mapper) on my DC and when I add clients to the

> >> > > domain.

> >> > > As well as this error:

> >> > >

> >> > > Event Type: Error

> >> > > Event Source: Srv

> >> > > Event Category: None

> >> > > Event ID: 2000

> >> > > Date: 03-10-2008

> >> > > Time: 11:34:37

> >> > > User: N/A

> >> > > Computer: DC01

> >> > > Description:

> >> > > The server's call to a system service failed unexpectedly.

> >> > >

> >> > > For more information, see Help and Support Center at

> >> > > http://go.microsoft.com/fwlink/events.asp.

> >> > > Data:

> >> > > 0000: 00 00 04 00 01 00 58 00 ......X.

> >> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

> >> > > 0010: 00 00 00 00 0a 01 00 c0 .......À

> >> > > 0018: 00 00 00 00 00 00 00 00 ........

> >> > > 0020: 00 00 00 00 00 00 00 00 ........

> >> > > 0028: 34 03 bd 00 4.½.

> >> > >

> >> > > Any suggestions?

> >> > >

> >> > > Thank you,

> >> > > David Orazine

> >> >

> >>

> >> Thanks for the quick response.

> >>

> >> Should i disable these on the clients? and where are they in the

> >> registry?

> >>

> >> Thank you,

> >> David Orazine

> >

> > I forgot to say that it is a SP2 box.

> >

> > Thanks

>

[Guest Charlie Russel - MVP]

Re: Strange Printer Problems

 

yes

 

--

Charlie.

http://msmvps.com/xperts64

http://mvp.support.microsoft.com/profile/charlie.russel

 

 

"David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

news:1D9ADB3F-6B1E-4F77-86EE-DB9EC71C38ED@microsoft.com...

> After I apply these settings do I need to restart my server?

>

> Thank you,

> David Orazine

> "Charlie Russel - MVP" wrote:

>

>> On the server.

>>

>> netsh interface tcp set global rss=disabled

>> netsh interface tcp set global autotuninglevel=disabled

>>

>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

>>

>> Look for

>> EnableRSS

>> EnableTCPA

>> EnableTCPChimney

>>

>> All should be 0.

>>

>>

>> --

>> Charlie.

>> http://msmvps.com/xperts64

>> http://mvp.support.microsoft.com/profile/charlie.russel

>>

>>

>> "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in message

>> news:8AB47786-C745-4566-A683-7942B5D69D86@microsoft.com...

>> >

>> >

>> > "David Orazine" wrote:

>> >

>> >>

>> >>

>> >> "Charlie Russel - MVP" wrote:

>> >>

>> >> > Is this an SP2 box? If so, you'll want to disable RSS, TCP Offload

>> >> > and

>> >> > TCP

>> >> > TopHat in the registry.

>> >> >

>> >> > If you're on an ISA 2004 or ISA 2006 network, please disable the RPC

>> >> > Filter.

>> >> >

>> >> > Finally, make sure you have loaded drivers for the OS's that the

>> >> > users

>> >> > are

>> >> > attempting to print from.

>> >> >

>> >> > --

>> >> > Charlie.

>> >> > http://msmvps.com/xperts64

>> >> > http://mvp.support.microsoft.com/profile/charlie.russel

>> >> >

>> >> >

>> >> > "David Orazine" <DavidOrazine@discussions.microsoft.com> wrote in

>> >> > message

>> >> > news:A1BF84AC-995D-4428-8AAC-4BDDB1176F14@microsoft.com...

>> >> > > Hello,

>> >> > >

>> >> > > I have a server running server 2003 (x64). It is a DC (Back up)

>> >> > > and a

>> >> > > print

>> >> > > server among other things. When certain users print to a certain

>> >> > > printer

>> >> > > (HP

>> >> > > Laser Jet 4200), the program requesting the print job hangs. Then

>> >> > > when the

>> >> > > user requests the properties sheet, nothing will happen. These

>> >> > > users

>> >> > > can

>> >> > > print to other printers hosted on that machine, and other users

>> >> > > can

>> >> > > print

>> >> > > the

>> >> > > this 4200.

>> >> > >

>> >> > > I am currently attributing the problem to RPC errors that have

>> >> > > been

>> >> > > happening (End point mapper) on my DC and when I add clients to

>> >> > > the

>> >> > > domain.

>> >> > > As well as this error:

>> >> > >

>> >> > > Event Type: Error

>> >> > > Event Source: Srv

>> >> > > Event Category: None

>> >> > > Event ID: 2000

>> >> > > Date: 03-10-2008

>> >> > > Time: 11:34:37

>> >> > > User: N/A

>> >> > > Computer: DC01

>> >> > > Description:

>> >> > > The server's call to a system service failed unexpectedly.

>> >> > >

>> >> > > For more information, see Help and Support Center at

>> >> > > http://go.microsoft.com/fwlink/events.asp.

>> >> > > Data:

>> >> > > 0000: 00 00 04 00 01 00 58 00 ......X.

>> >> > > 0008: 00 00 00 00 d0 07 00 c0 ....Ð..À

>> >> > > 0010: 00 00 00 00 0a 01 00 c0 .......À

>> >> > > 0018: 00 00 00 00 00 00 00 00 ........

>> >> > > 0020: 00 00 00 00 00 00 00 00 ........

>> >> > > 0028: 34 03 bd 00 4.½.

>> >> > >

>> >> > > Any suggestions?

>> >> > >

>> >> > > Thank you,

>> >> > > David Orazine

>> >> >

>> >>

>> >> Thanks for the quick response.

>> >>

>> >> Should i disable these on the clients? and where are they in the

>> >> registry?

>> >>

>> >> Thank you,

>> >> David Orazine

>> >

>> > I forgot to say that it is a SP2 box.

>> >

>> > Thanks

>>