hardware eject causes computer crash

[Guest Steve]

When I ejected a USB external drive, the computer crashed and when

restarting, the User Name is the same, but all the things associated with the

user are as if I was a brand new user and have to set up internet and e-mail

accounts from the beginning.

 

I can see the newly created user (Name.computername) in windows explorer and

the original user as well (Name).

 

Is there a way to get the 'original user' back?

 

OS is Windows 2000 Professional SP4

Live Update has been active and computer up-to-date.

NOD32 antivirus

COMODO Firewall Pro

BOClean 25

Lavasoft Ad-Aware Pro SE

 

My primary objective is to get the original user back (active) so I do not

have to go through all the set-ups again.

 

Thank you.

 

--

Steve

[Guest Mistoffolees]

Re: hardware eject causes computer crash

 

 

Steve wrote:

> When I ejected a USB external drive, the computer crashed and when

> restarting, the User Name is the same, but all the things associated with the

> user are as if I was a brand new user and have to set up internet and e-mail

> accounts from the beginning.

>

> I can see the newly created user (Name.computername) in windows explorer and

> the original user as well (Name).

>

> Is there a way to get the 'original user' back?

>

> OS is Windows 2000 Professional SP4

> Live Update has been active and computer up-to-date.

> NOD32 antivirus

> COMODO Firewall Pro

> BOClean 25

> Lavasoft Ad-Aware Pro SE

>

> My primary objective is to get the original user back (active) so I do not

> have to go through all the set-ups again.

>

> Thank you.

>

 

Define "eject". Does it mean that the external USB drive was removed

without using the "Safely Remove Hardware" icon in the taskbar? If so,

any number of funny things can happen. In addition, having all of the

Norton luggage hanging on to the system could possibly make matters

worse, especially when competing products are present.

[Guest Steve]

Re: hardware eject causes computer crash

 

Hi Mistoffolees,

 

Thank you for your response.

 

By 'eject' I mean using the tray icon to safely unplug or eject hardware. I

get a screen to select what - it shows the USB Hardrive - I click STOP - it

says it is safe to remove - I turn the drive off - the computer crashed.

 

I had previously uninstalled all Norton products and gone through the

Registry - in safe mode - and deleted every Directory named Norton. This was

several months prior to the problem I am experiencing and I do not believe

there is any Norton remanents left.

 

I have checked Dr. Watson32 and it shows the following under function

"function: MsoCchSzLen"

 

FAULT ->308c60eb 8b10 mov edx,[eax]

ds:00000000=????????

 

I can print the entire Dr Watson Log for this event if that would be helpful

in solving the problem

 

In viewing this problem, please remember my primary concern is to get my

original NAME back as the user so I can regain access to all the stuff there.

 

Thanks again for your time.

--

Steve

 

 

"Mistoffolees" wrote:

>

> Steve wrote:

>

> > When I ejected a USB external drive, the computer crashed and when

> > restarting, the User Name is the same, but all the things associated with the

> > user are as if I was a brand new user and have to set up internet and e-mail

> > accounts from the beginning.

> >

> > I can see the newly created user (Name.computername) in windows explorer and

> > the original user as well (Name).

> >

> > Is there a way to get the 'original user' back?

> >

> > OS is Windows 2000 Professional SP4

> > Live Update has been active and computer up-to-date.

> > NOD32 antivirus

> > COMODO Firewall Pro

> > BOClean 25

> > Lavasoft Ad-Aware Pro SE

> >

> > My primary objective is to get the original user back (active) so I do not

> > have to go through all the set-ups again.

> >

> > Thank you.

> >

>

> Define "eject". Does it mean that the external USB drive was removed

> without using the "Safely Remove Hardware" icon in the taskbar? If so,

> any number of funny things can happen. In addition, having all of the

> Norton luggage hanging on to the system could possibly make matters

> worse, especially when competing products are present.

>