Remote Assistance Error

[Guest William]

I am having problems with microsoft remote assistance working between two

Windows XP machines.

 

I can respond to a remote assistance request just fine.

 

BUT When I send a request to someone else, they receive it fine, but when

they try and take control, they receive the error message

"remote host name could not be resolved".

 

I checked my Microsoft Windows Firewall Exceptions window and both Remote

Assistance and the RA MEssenger are checked to be allowed.

 

What causes this and how can I fix this in a SIMPLE manner? The solution

on the Microsoft website is tedious and unacceptable.

[Guest Colin Barnhorst]

Re: Remote Assistance Error

 

Are you using the 64bit version of XP? (This is not an XP newsgroup as

such. It is a Windows 64bit newsgroup.)

 

"William" <William@discussions.microsoft.com> wrote in message

news:B6D2E5F4-BF99-4716-9F7D-1CE1FF816EF8@microsoft.com...

>I am having problems with microsoft remote assistance working between two

> Windows XP machines.

>

> I can respond to a remote assistance request just fine.

>

> BUT When I send a request to someone else, they receive it fine, but when

> they try and take control, they receive the error message

> "remote host name could not be resolved".

>

> I checked my Microsoft Windows Firewall Exceptions window and both Remote

> Assistance and the RA MEssenger are checked to be allowed.

>

> What causes this and how can I fix this in a SIMPLE manner? The solution

> on the Microsoft website is tedious and unacceptable.