Logon Problems

[Guest Catie McNelly]

Hi, i have vista premium and its been working great until yesterday when a

message appeared saying 'windows explorer has stopped working' and you

probably know the rest, so i restarted my laptop and now i cant log on at

all, the log on screen appears but when i click my user name the screen says

please wait and take at least 10 mins for it too go and then it either

reboots itself or just reloads the log on screen, i have gone in to safe mode

and that still wont work and i havnt recently installed any new drivers

[Guest Carlos]

RE: Logon Problems

 

Catie,

Go to the same screen you chose "Safe Mode" as a startup option, and choose

System Restore.

Try to restore your laptop to a prior (pre-catastrophe) restore point.

You may have not - consciously - installed new drivers but a recent

automatic update might have screwed things up.

I am also assuming that you know how to press F8 during startup in order to

access the boot options.

Best of luck.

 

Carlos

 

"Catie McNelly" wrote:

> Hi, i have vista premium and its been working great until yesterday when a

> message appeared saying 'windows explorer has stopped working' and you

> probably know the rest, so i restarted my laptop and now i cant log on at

> all, the log on screen appears but when i click my user name the screen says

> please wait and take at least 10 mins for it too go and then it either

> reboots itself or just reloads the log on screen, i have gone in to safe mode

> and that still wont work and i havnt recently installed any new drivers

[Guest Catie McNelly]

RE: Logon Problems

 

i have tried pressing F8 and i get safe mode and all the usual ones but i

dont get the system restore option is there any other way you can restore it

or anything else i can do

 

"Carlos" wrote:

> Catie,

> Go to the same screen you chose "Safe Mode" as a startup option, and choose

> System Restore.

> Try to restore your laptop to a prior (pre-catastrophe) restore point.

> You may have not - consciously - installed new drivers but a recent

> automatic update might have screwed things up.

> I am also assuming that you know how to press F8 during startup in order to

> access the boot options.

> Best of luck.

>

> Carlos

>

> "Catie McNelly" wrote:

>

> > Hi, i have vista premium and its been working great until yesterday when a

> > message appeared saying 'windows explorer has stopped working' and you

> > probably know the rest, so i restarted my laptop and now i cant log on at

> > all, the log on screen appears but when i click my user name the screen says

> > please wait and take at least 10 mins for it too go and then it either

> > reboots itself or just reloads the log on screen, i have gone in to safe mode

> > and that still wont work and i havnt recently installed any new drivers

[Guest Carlos]

RE: Logon Problems

 

Catie,

You may want to try either of these two options:

http://support.microsoft.com/kb/940765

or

http://www.maximumpcguides.com/revert-to-a-previous-system-restore-point-in-windows-vista/

 

Carlos

 

"Catie McNelly" wrote:

> i have tried pressing F8 and i get safe mode and all the usual ones but i

> dont get the system restore option is there any other way you can restore it

> or anything else i can do

>

> "Carlos" wrote:

>

> > Catie,

> > Go to the same screen you chose "Safe Mode" as a startup option, and choose

> > System Restore.

> > Try to restore your laptop to a prior (pre-catastrophe) restore point.

> > You may have not - consciously - installed new drivers but a recent

> > automatic update might have screwed things up.

> > I am also assuming that you know how to press F8 during startup in order to

> > access the boot options.

> > Best of luck.

> >

> > Carlos

> >

> > "Catie McNelly" wrote:

> >

> > > Hi, i have vista premium and its been working great until yesterday when a

> > > message appeared saying 'windows explorer has stopped working' and you

> > > probably know the rest, so i restarted my laptop and now i cant log on at

> > > all, the log on screen appears but when i click my user name the screen says

> > > please wait and take at least 10 mins for it too go and then it either

> > > reboots itself or just reloads the log on screen, i have gone in to safe mode

> > > and that still wont work and i havnt recently installed any new drivers

[Guest Carlos]

RE: Logon Problems

 

Catie,

You may find a solution in either of these two options:

http://support.microsoft.com/kb/940765

or

http://www.maximumpcguides.com/revert-to-a-previous-system-restore-point-in-windows-vista/

 

Carlos

 

"Catie McNelly" wrote:

> i have tried pressing F8 and i get safe mode and all the usual ones but i

> dont get the system restore option is there any other way you can restore it

> or anything else i can do

>

> "Carlos" wrote:

>

> > Catie,

> > Go to the same screen you chose "Safe Mode" as a startup option, and choose

> > System Restore.

> > Try to restore your laptop to a prior (pre-catastrophe) restore point.

> > You may have not - consciously - installed new drivers but a recent

> > automatic update might have screwed things up.

> > I am also assuming that you know how to press F8 during startup in order to

> > access the boot options.

> > Best of luck.

> >

> > Carlos

> >

> > "Catie McNelly" wrote:

> >

> > > Hi, i have vista premium and its been working great until yesterday when a

> > > message appeared saying 'windows explorer has stopped working' and you

> > > probably know the rest, so i restarted my laptop and now i cant log on at

> > > all, the log on screen appears but when i click my user name the screen says

> > > please wait and take at least 10 mins for it too go and then it either

> > > reboots itself or just reloads the log on screen, i have gone in to safe mode

> > > and that still wont work and i havnt recently installed any new drivers

[Guest Catie McNelly]

RE: Logon Problems

 

tried it so i took it to the shop and they couldn't get my hard drive as it

was all corrupted and they reinstalled windows vista 3 times and it still

wouldnt work so it had to be replaced

 

"Carlos" wrote:

> Catie,

> You may find a solution in either of these two options:

> http://support.microsoft.com/kb/940765

> or

> http://www.maximumpcguides.com/revert-to-a-previous-system-restore-point-in-windows-vista/

>

> Carlos

>

> "Catie McNelly" wrote:

>

> > i have tried pressing F8 and i get safe mode and all the usual ones but i

> > dont get the system restore option is there any other way you can restore it

> > or anything else i can do

> >

> > "Carlos" wrote:

> >

> > > Catie,

> > > Go to the same screen you chose "Safe Mode" as a startup option, and choose

> > > System Restore.

> > > Try to restore your laptop to a prior (pre-catastrophe) restore point.

> > > You may have not - consciously - installed new drivers but a recent

> > > automatic update might have screwed things up.

> > > I am also assuming that you know how to press F8 during startup in order to

> > > access the boot options.

> > > Best of luck.

> > >

> > > Carlos

> > >

> > > "Catie McNelly" wrote:

> > >

> > > > Hi, i have vista premium and its been working great until yesterday when a

> > > > message appeared saying 'windows explorer has stopped working' and you

> > > > probably know the rest, so i restarted my laptop and now i cant log on at

> > > > all, the log on screen appears but when i click my user name the screen says

> > > > please wait and take at least 10 mins for it too go and then it either

> > > > reboots itself or just reloads the log on screen, i have gone in to safe mode

> > > > and that still wont work and i havnt recently installed any new drivers