removing a program

[Guest AIBBANKS]

I am trying to install mcafee security but was instructed to uninstall

incompatible programs during the download. two programs were listed. norton

and ca etrust.

norton uninstalled as it redirected me to a removal tool. ca etrust seemed

to uninstall using add/remove program but when i went to download mcafee

again the message about incompatible program came up again with just ca

etrust listed.

went to add/remove to try again and its not there. i will be left without

protection if i cannot resolve this soon,any suggestions

--

thanks in advance

 

aibbanks

[Guest R. McCarty]

Re: removing a program

 

Even after uninstall, eTrust will sometimes orphan the licensing service.

This is left to start by a Registry call. I don't remember the exact file

location but if you check your Services map you likely find a License

service that belongs to CA ( Computer Associates ) or eTrust. Also

many programs even after uninstall leave components installed in the

\Program Files\Common Files path that must be manually removed.

 

"AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

news:1E3D250B-56B8-4413-B34F-5592C8C0DAA7@microsoft.com...

>I am trying to install mcafee security but was instructed to uninstall

> incompatible programs during the download. two programs were listed.

> norton

> and ca etrust.

> norton uninstalled as it redirected me to a removal tool. ca etrust seemed

> to uninstall using add/remove program but when i went to download mcafee

> again the message about incompatible program came up again with just ca

> etrust listed.

> went to add/remove to try again and its not there. i will be left without

> protection if i cannot resolve this soon,any suggestions

> --

> thanks in advance

>

> aibbanks

[Guest JS]

Re: removing a program

 

Did you reboot your PC after uninstalling the software, especially Norton?

If not, do so and then try installing McAfee.

 

JS

 

"AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

news:1E3D250B-56B8-4413-B34F-5592C8C0DAA7@microsoft.com...

>I am trying to install mcafee security but was instructed to uninstall

> incompatible programs during the download. two programs were listed.

> norton

> and ca etrust.

> norton uninstalled as it redirected me to a removal tool. ca etrust seemed

> to uninstall using add/remove program but when i went to download mcafee

> again the message about incompatible program came up again with just ca

> etrust listed.

> went to add/remove to try again and its not there. i will be left without

> protection if i cannot resolve this soon,any suggestions

> --

> thanks in advance

>

> aibbanks

[Guest AIBBANKS]

Re: removing a program

 

yes.i rebooted after both separately

--

thanks in advance

 

aibbanks

 

 

"JS" wrote:

> Did you reboot your PC after uninstalling the software, especially Norton?

> If not, do so and then try installing McAfee.

>

> JS

>

> "AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

> news:1E3D250B-56B8-4413-B34F-5592C8C0DAA7@microsoft.com...

> >I am trying to install mcafee security but was instructed to uninstall

> > incompatible programs during the download. two programs were listed.

> > norton

> > and ca etrust.

> > norton uninstalled as it redirected me to a removal tool. ca etrust seemed

> > to uninstall using add/remove program but when i went to download mcafee

> > again the message about incompatible program came up again with just ca

> > etrust listed.

> > went to add/remove to try again and its not there. i will be left without

> > protection if i cannot resolve this soon,any suggestions

> > --

> > thanks in advance

> >

> > aibbanks

>

>

>

[Guest JS]

Re: removing a program

 

There must be some remnants of one or both programs you uninstalled on your

PC.

The usually suspects are folders on the hard drive and entries not deleted

from the registry.

 

Search your drive, especially C:\Program Files for any subfolders that are

named after the products:

(Example: C:\Program Files\Norton AntiVirus). Delete these remnants.

 

Create a System Restore point and then:

Use regedit's search function to search for registry keys that have the

product names that were uninstalled.

 

JS

 

"AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

news:C04DAA66-8ADB-464B-A3FC-FE87A23DFCAB@microsoft.com...

> yes.i rebooted after both separately

> --

> thanks in advance

>

> aibbanks

>

>

> "JS" wrote:

>

>> Did you reboot your PC after uninstalling the software, especially

>> Norton?

>> If not, do so and then try installing McAfee.

>>

>> JS

>>

>> "AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

>> news:1E3D250B-56B8-4413-B34F-5592C8C0DAA7@microsoft.com...

>> >I am trying to install mcafee security but was instructed to uninstall

>> > incompatible programs during the download. two programs were listed.

>> > norton

>> > and ca etrust.

>> > norton uninstalled as it redirected me to a removal tool. ca etrust

>> > seemed

>> > to uninstall using add/remove program but when i went to download

>> > mcafee

>> > again the message about incompatible program came up again with just ca

>> > etrust listed.

>> > went to add/remove to try again and its not there. i will be left

>> > without

>> > protection if i cannot resolve this soon,any suggestions

>> > --

>> > thanks in advance

>> >

>> > aibbanks

>>

>>

>>

[Guest Frank Saunders MS-MVP IE,OE/WM]

Re: removing a program

 

"AIBBANKS" <AIBBANKS@discussions.microsoft.com> wrote in message

news:1E3D250B-56B8-4413-B34F-5592C8C0DAA7@microsoft.com...

>I am trying to install mcafee security but was instructed to uninstall

> incompatible programs during the download. two programs were listed.

> norton

> and ca etrust.

> norton uninstalled as it redirected me to a removal tool. ca etrust seemed

> to uninstall using add/remove program but when i went to download mcafee

> again the message about incompatible program came up again with just ca

> etrust listed.

> went to add/remove to try again and its not there. i will be left without

> protection if i cannot resolve this soon,any suggestions

 

 

The Norton uninstall program does not uninstall everything. Run this:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

BTW, I think McAfee is just as bad as Norton.

 

--

Frank Saunders MS-MVP IE,OE/WM

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