Printing is unavailable after unstalling x64 sp2.

June 8, 2008

Hi All,

I am running Windows XP x64. I have two printers,

one is HP and the other is Epson. But, I have not be able

to use my printers after installing sp2. I've tried many things

to fix this problem. I have reinstalled the lastest

drivers, and I've also reinstalled Windows several times. But

the only way that works was to delete SP2.

Actually, I've found a related topic:

http://support.microsoft.com/kb/832219/en-us

I did according to the instruction, but it didn't help at all.

Is there any other things I can try?

Please help me!

- Nam

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

On 08/06/2008 in message

<59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com> Nam wrote:

>I am running Windows XP x64. I have two printers,

>one is HP and the other is Epson. But, I have not be able

>to use my printers after installing sp2. I've tried many things

>to fix this problem. I have reinstalled the lastest

>drivers, and I've also reinstalled Windows several times. But

>the only way that works was to delete SP2.

There is no SP2 for XP x64 - can you give a link to the service pack you

downloaded?

--

Jeff Gaines Damerham Hampshire UK

There is no reason anyone would want a computer in their home.

(Ken Olson, president Digital Equipment, 1977)

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Jeff Gaines wrote:

> On 08/06/2008 in message

> <59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com> Nam wrote:

>

>> I am running Windows XP x64. I have two printers,

>> one is HP and the other is Epson. But, I have not be able

>> to use my printers after installing sp2. I've tried many things

>> to fix this problem. I have reinstalled the lastest

>> drivers, and I've also reinstalled Windows several times. But

>> the only way that works was to delete SP2.

>

> There is no SP2 for XP x64 - can you give a link to the service pack you

> downloaded?

>

You are WRONG. There is SP1 and SP2 for XP x64 but not SP0. You may go

to microsoft.com and check.

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Jeff:

XP x64 is at the service pack 2 level, Vista x64 is at the service pack 1

level. Have a great day.

--

Dennis Pack

XP x64 SP2, Vista Enterprise x64 SP1

WHS, Office Professional Plus 2007

"Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message

news:xn0fr6tsb1mnm6z003@msnews.microsoft.com...

> On 08/06/2008 in message

> <59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com> Nam wrote:

>

>>I am running Windows XP x64. I have two printers,

>>one is HP and the other is Epson. But, I have not be able

>>to use my printers after installing sp2. I've tried many things

>>to fix this problem. I have reinstalled the lastest

>>drivers, and I've also reinstalled Windows several times. But

>>the only way that works was to delete SP2.

>

> There is no SP2 for XP x64 - can you give a link to the service pack you

> downloaded?

>

> --

> Jeff Gaines Damerham Hampshire UK

> There is no reason anyone would want a computer in their home.

> (Ken Olson, president Digital Equipment, 1977)

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Of course there is.

http://www.microsoft.com/downloads/details.aspx?familyid=893FD6C0-6283-44C3-BB84-B2F0315B2AE6&displaylang=en

"Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message

news:xn0fr6tsb1mnm6z003@msnews.microsoft.com...

> On 08/06/2008 in message

> <59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com> Nam wrote:

>

>>I am running Windows XP x64. I have two printers,

>>one is HP and the other is Epson. But, I have not be able

>>to use my printers after installing sp2. I've tried many things

>>to fix this problem. I have reinstalled the lastest

>>drivers, and I've also reinstalled Windows several times. But

>>the only way that works was to delete SP2.

>

> There is no SP2 for XP x64 - can you give a link to the service pack you

> downloaded?

>

> --

> Jeff Gaines Damerham Hampshire UK

> There is no reason anyone would want a computer in their home.

> (Ken Olson, president Digital Equipment, 1977)

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

XP Pro x64 shipped at service pack 1 because it shares system files with

Server 2003 and released at the time SP1 for Server 2003 released. The

first standalone service pack for XP Pro x64 is SP2.

"Michael" <michaeldadmum@gmail.com.remove_this_tag> wrote in message

news:OPB6J3WyIHA.1504@TK2MSFTNGP05.phx.gbl...

> Jeff Gaines wrote:

>> On 08/06/2008 in message

>> <59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com> Nam wrote:

>>

>>> I am running Windows XP x64. I have two printers,

>>> one is HP and the other is Epson. But, I have not be able

>>> to use my printers after installing sp2. I've tried many things

>>> to fix this problem. I have reinstalled the lastest

>>> drivers, and I've also reinstalled Windows several times. But

>>> the only way that works was to delete SP2.

>>

>> There is no SP2 for XP x64 - can you give a link to the service pack you

>> downloaded?

>>

> You are WRONG. There is SP1 and SP2 for XP x64 but not SP0. You may go to

> microsoft.com and check.

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

On 08/06/2008 in message

<2AD6875A-C8D1-4D89-BA83-B3A392628E51@microsoft.com> Dennis Pack wrote:

>Jeff:

>XP x64 is at the service pack 2 level, Vista x64 is at the service pack 1

>level. Have a great day.

Well I live and learn :-(

Apologies to the OP.

I used my MSDN DVD collection as a source and there is neither an x64 SP2

nor an x64 iso with XP2 (although there is a Server 2003 iso with XP2,

should have been a clue). I wonder why it wasn't included in my MSDN

subscription. I'll have to decide whether or not to install it now I guess.

--

Jeff Gaines Damerham Hampshire UK

There are 3 types of people in this world. Those who can count, and those

who can't.

June 8, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Correct. I asked MSDN about that six months ago and was told that there is

no plan to provide an XP Pro SP2 integrated .iso file. I used nLite running

on XP Pro x64 to create my own from my XP Pro x64 gold cd and the standalone

SP2 for IT Professionals on microsoft.com. Don't make the slipstreamed

image on anything but XP Pro x64, especially not on Vista.

"Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message

news:xn0fr71dc1wx1e3004@msnews.microsoft.com...

> On 08/06/2008 in message

> <2AD6875A-C8D1-4D89-BA83-B3A392628E51@microsoft.com> Dennis Pack wrote:

>

>>Jeff:

>>XP x64 is at the service pack 2 level, Vista x64 is at the service pack 1

>>level. Have a great day.

>

> Well I live and learn :-(

>

> Apologies to the OP.

>

> I used my MSDN DVD collection as a source and there is neither an x64 SP2

> nor an x64 iso with XP2 (although there is a Server 2003 iso with XP2,

> should have been a clue). I wonder why it wasn't included in my MSDN

> subscription. I'll have to decide whether or not to install it now I

> guess.

>

> --

> Jeff Gaines Damerham Hampshire UK

> There are 3 types of people in this world. Those who can count, and those

> who can't.

June 9, 2008

Re: Printing is unavailable after unstalling x64 sp2.

I'll let the other posters go. Back to the printing issue.

Are there any events in the system event log?

Most HP and Epson printers use unidrv components

What are the versions of unidrvui.dll unidrv.dll and unires.dll? Ideally

they should all be the same.

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> Hi All,

>

> I am running Windows XP x64. I have two printers,

> one is HP and the other is Epson. But, I have not be able

> to use my printers after installing sp2. I've tried many things

> to fix this problem. I have reinstalled the lastest

> drivers, and I've also reinstalled Windows several times. But

> the only way that works was to delete SP2.

>

> Actually, I've found a related topic:

> http://support.microsoft.com/kb/832219/en-us

>

> I did according to the instruction, but it didn't help at all.

> Is there any other things I can try?

>

> Please help me!

>

> - Nam

June 9, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Thanks for your interest.

Well, there is no special event log but an ordinary print error with

the event ID 6161.

And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all in the

same version, 0.3.3790.3959.

"Alan Morris [MSFT]" wrote:

> I'll let the other posters go. Back to the printing issue.

>

> Are there any events in the system event log?

>

> Most HP and Epson printers use unidrv components

>

> What are the versions of unidrvui.dll unidrv.dll and unires.dll? Ideally

> they should all be the same.

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> > Hi All,

> >

> > I am running Windows XP x64. I have two printers,

> > one is HP and the other is Epson. But, I have not be able

> > to use my printers after installing sp2. I've tried many things

> > to fix this problem. I have reinstalled the lastest

> > drivers, and I've also reinstalled Windows several times. But

> > the only way that works was to delete SP2.

> >

> > Actually, I've found a related topic:

> > http://support.microsoft.com/kb/832219/en-us

> >

> > I did according to the instruction, but it didn't help at all.

> > Is there any other things I can try?

> >

> > Please help me!

> >

> > - Nam

>

June 9, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Well 6161 is the failure to print event. What is the error in the event?

2 is file not found

5 is access denied

6 is invalid handle

8 or 14 resource constraint.

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> Thanks for your interest.

>

> Well, there is no special event log but an ordinary print error with

> the event ID 6161.

>

> And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all in

> the

> same version, 0.3.3790.3959.

>

> "Alan Morris [MSFT]" wrote:

>

>> I'll let the other posters go. Back to the printing issue.

>>

>> Are there any events in the system event log?

>>

>> Most HP and Epson printers use unidrv components

>>

>> What are the versions of unidrvui.dll unidrv.dll and unires.dll? Ideally

>> they should all be the same.

>>

>> --

>> Alan Morris

>> Windows Printing Team

>> Search the Microsoft Knowledge Base here:

>> http://support.microsoft.com/search/?adv=1

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

>> > Hi All,

>> >

>> > I am running Windows XP x64. I have two printers,

>> > one is HP and the other is Epson. But, I have not be able

>> > to use my printers after installing sp2. I've tried many things

>> > to fix this problem. I have reinstalled the lastest

>> > drivers, and I've also reinstalled Windows several times. But

>> > the only way that works was to delete SP2.

>> >

>> > Actually, I've found a related topic:

>> > http://support.microsoft.com/kb/832219/en-us

>> >

>> > I did according to the instruction, but it didn't help at all.

>> > Is there any other things I can try?

>> >

>> > Please help me!

>> >

>> > - Nam

>>

June 10, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Here I attached the error event:

-----------------------------------

Event Type: Error

Event Source: Print

Event Category: None

Event ID: 6161

Date: 2008-06-08

Time: 오후 8:10:55

User: NT AUTHORITY\SYSTEM

Computer: CUOCUONM1

Description:

The document 01023411.pdf owned by Administrator failed to print on printer

FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in bytes:

5701632. Number of bytes printed: 3949340. Total number of pages in the

document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1. Win32

error code returned by the print processor: 0.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

-------------------------------------------------

And clicking the above link brought me the following message:

---------------------------------------------

Details

ID: 6161

Source: Print

We're sorry

There is no additional information about this issue in the Error and Event

Log Messages or Knowledge Base databases at this time. You can use the links

in the Support area to determine whether any additional information might be

available elsewhere.

-------------------------------------------------

"Alan Morris [MSFT]" wrote:

> Well 6161 is the failure to print event. What is the error in the event?

>

> 2 is file not found

>

> 5 is access denied

>

> 6 is invalid handle

>

> 8 or 14 resource constraint.

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> > Thanks for your interest.

> >

> > Well, there is no special event log but an ordinary print error with

> > the event ID 6161.

> >

> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all in

> > the

> > same version, 0.3.3790.3959.

> >

> > "Alan Morris [MSFT]" wrote:

> >

> >> I'll let the other posters go. Back to the printing issue.

> >>

> >> Are there any events in the system event log?

> >>

> >> Most HP and Epson printers use unidrv components

> >>

> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll? Ideally

> >> they should all be the same.

> >>

> >> --

> >> Alan Morris

> >> Windows Printing Team

> >> Search the Microsoft Knowledge Base here:

> >> http://support.microsoft.com/search/?adv=1

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> >> > Hi All,

> >> >

> >> > I am running Windows XP x64. I have two printers,

> >> > one is HP and the other is Epson. But, I have not be able

> >> > to use my printers after installing sp2. I've tried many things

> >> > to fix this problem. I have reinstalled the lastest

> >> > drivers, and I've also reinstalled Windows several times. But

> >> > the only way that works was to delete SP2.

> >> >

> >> > Actually, I've found a related topic:

> >> > http://support.microsoft.com/kb/832219/en-us

> >> >

> >> > I did according to the instruction, but it didn't help at all.

> >> > Is there any other things I can try?

> >> >

> >> > Please help me!

> >> >

> >> > - Nam

> >>

>

June 10, 2008

Re: Printing is unavailable after unstalling x64 sp2.

And 0 is success!!

Most likely some resource allocation failed, GDI resets the last error to 0

and masked the real issue.

This fails to print all the time, correct? I assume other files than just

pdf.

After SP2 install, are the BUD files regenerated? (file size of BUD file in

C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

> Here I attached the error event:

> -----------------------------------

> Event Type: Error

> Event Source: Print

> Event Category: None

> Event ID: 6161

> Date: 2008-06-08

> Time: ?? 8:10:55

> User: NT AUTHORITY\SYSTEM

> Computer: CUOCUONM1

> Description:

> The document 01023411.pdf owned by Administrator failed to print on

> printer

> FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in bytes:

> 5701632. Number of bytes printed: 3949340. Total number of pages in the

> document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1.

> Win32

> error code returned by the print processor: 0.

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> -------------------------------------------------

>

> And clicking the above link brought me the following message:

> ---------------------------------------------

> Details

> ID: 6161

> Source: Print

>

> We're sorry

> There is no additional information about this issue in the Error and Event

> Log Messages or Knowledge Base databases at this time. You can use the

> links

> in the Support area to determine whether any additional information might

> be

> available elsewhere.

> -------------------------------------------------

>

> "Alan Morris [MSFT]" wrote:

>

>> Well 6161 is the failure to print event. What is the error in the event?

>>

>> 2 is file not found

>>

>> 5 is access denied

>>

>> 6 is invalid handle

>>

>> 8 or 14 resource constraint.

>>

>> --

>> Alan Morris

>> Windows Printing Team

>> Search the Microsoft Knowledge Base here:

>> http://support.microsoft.com/search/?adv=1

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

>> > Thanks for your interest.

>> >

>> > Well, there is no special event log but an ordinary print error with

>> > the event ID 6161.

>> >

>> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

>> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all in

>> > the

>> > same version, 0.3.3790.3959.

>> >

>> > "Alan Morris [MSFT]" wrote:

>> >

>> >> I'll let the other posters go. Back to the printing issue.

>> >>

>> >> Are there any events in the system event log?

>> >>

>> >> Most HP and Epson printers use unidrv components

>> >>

>> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

>> >> Ideally

>> >> they should all be the same.

>> >>

>> >> --

>> >> Alan Morris

>> >> Windows Printing Team

>> >> Search the Microsoft Knowledge Base here:

>> >> http://support.microsoft.com/search/?adv=1

>> >>

>> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> rights.

>> >>

>> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

>> >> > Hi All,

>> >> >

>> >> > I am running Windows XP x64. I have two printers,

>> >> > one is HP and the other is Epson. But, I have not be able

>> >> > to use my printers after installing sp2. I've tried many things

>> >> > to fix this problem. I have reinstalled the lastest

>> >> > drivers, and I've also reinstalled Windows several times. But

>> >> > the only way that works was to delete SP2.

>> >> >

>> >> > Actually, I've found a related topic:

>> >> > http://support.microsoft.com/kb/832219/en-us

>> >> >

>> >> > I did according to the instruction, but it didn't help at all.

>> >> > Is there any other things I can try?

>> >> >

>> >> > Please help me!

>> >> >

>> >> > - Nam

>> >>

>>

June 11, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Yes, every sort of files, not just pdf, fails to print. And, when I installed

SP2, I deleted all BUD files and let it be regenerated. And, in this time, I

found an interesting fact. While using my computer, I can't use printers and

all printing jobs remain uncompleted in the spool. But, when I restart my

computer, all the printing jobs in the spool are completed just at the moment

that Windows starts! That is, printer works just at the moment Windows starts.

"Alan Morris [MSFT]" wrote:

> And 0 is success!!

>

> Most likely some resource allocation failed, GDI resets the last error to 0

> and masked the real issue.

>

> This fails to print all the time, correct? I assume other files than just

> pdf.

>

> After SP2 install, are the BUD files regenerated? (file size of BUD file in

> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

> > Here I attached the error event:

> > -----------------------------------

> > Event Type: Error

> > Event Source: Print

> > Event Category: None

> > Event ID: 6161

> > Date: 2008-06-08

> > Time: ?? 8:10:55

> > User: NT AUTHORITY\SYSTEM

> > Computer: CUOCUONM1

> > Description:

> > The document 01023411.pdf owned by Administrator failed to print on

> > printer

> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in bytes:

> > 5701632. Number of bytes printed: 3949340. Total number of pages in the

> > document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1.

> > Win32

> > error code returned by the print processor: 0.

> >

> > For more information, see Help and Support Center at

> > http://go.microsoft.com/fwlink/events.asp.

> > -------------------------------------------------

> >

> > And clicking the above link brought me the following message:

> > ---------------------------------------------

> > Details

> > ID: 6161

> > Source: Print

> >

> > We're sorry

> > There is no additional information about this issue in the Error and Event

> > Log Messages or Knowledge Base databases at this time. You can use the

> > links

> > in the Support area to determine whether any additional information might

> > be

> > available elsewhere.

> > -------------------------------------------------

> >

> > "Alan Morris [MSFT]" wrote:

> >

> >> Well 6161 is the failure to print event. What is the error in the event?

> >>

> >> 2 is file not found

> >>

> >> 5 is access denied

> >>

> >> 6 is invalid handle

> >>

> >> 8 or 14 resource constraint.

> >>

> >> --

> >> Alan Morris

> >> Windows Printing Team

> >> Search the Microsoft Knowledge Base here:

> >> http://support.microsoft.com/search/?adv=1

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> >> > Thanks for your interest.

> >> >

> >> > Well, there is no special event log but an ordinary print error with

> >> > the event ID 6161.

> >> >

> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all in

> >> > the

> >> > same version, 0.3.3790.3959.

> >> >

> >> > "Alan Morris [MSFT]" wrote:

> >> >

> >> >> I'll let the other posters go. Back to the printing issue.

> >> >>

> >> >> Are there any events in the system event log?

> >> >>

> >> >> Most HP and Epson printers use unidrv components

> >> >>

> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

> >> >> Ideally

> >> >> they should all be the same.

> >> >>

> >> >> --

> >> >> Alan Morris

> >> >> Windows Printing Team

> >> >> Search the Microsoft Knowledge Base here:

> >> >> http://support.microsoft.com/search/?adv=1

> >> >>

> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> rights.

> >> >>

> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> >> >> > Hi All,

> >> >> >

> >> >> > I am running Windows XP x64. I have two printers,

> >> >> > one is HP and the other is Epson. But, I have not be able

> >> >> > to use my printers after installing sp2. I've tried many things

> >> >> > to fix this problem. I have reinstalled the lastest

> >> >> > drivers, and I've also reinstalled Windows several times. But

> >> >> > the only way that works was to delete SP2.

> >> >> >

> >> >> > Actually, I've found a related topic:

> >> >> > http://support.microsoft.com/kb/832219/en-us

> >> >> >

> >> >> > I did according to the instruction, but it didn't help at all.

> >> >> > Is there any other things I can try?

> >> >> >

> >> >> > Please help me!

> >> >> >

> >> >> > - Nam

> >> >>

> >>

>

June 11, 2008

Re: Printing is unavailable after unstalling x64 sp2.

That narrows this down.

This is still a resource issue. I am sure the jobs would print by stopping

the spooler service and starting the spooler service. The spooler does not

have a security token for the user on spooler restart so the job is

scheduled in the spooler security context.

make sure that the Windows\temp directory is writable by administrator. GDI

, this is the rendering component, will place spl.tmp files in this location

during the printing process.

It's unclear when you say you can't use printers. I assume you can use the

print queue but nothing every departs the machine.

How are the printers connected to the machine, USB, net?

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

> Yes, every sort of files, not just pdf, fails to print. And, when I

> installed

> SP2, I deleted all BUD files and let it be regenerated. And, in this time,

> I

> found an interesting fact. While using my computer, I can't use printers

> and

> all printing jobs remain uncompleted in the spool. But, when I restart my

> computer, all the printing jobs in the spool are completed just at the

> moment

> that Windows starts! That is, printer works just at the moment Windows

> starts.

>

> "Alan Morris [MSFT]" wrote:

>

>> And 0 is success!!

>>

>> Most likely some resource allocation failed, GDI resets the last error to

>> 0

>> and masked the real issue.

>>

>> This fails to print all the time, correct? I assume other files than

>> just

>> pdf.

>>

>> After SP2 install, are the BUD files regenerated? (file size of BUD file

>> in

>> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

>>

>> --

>> Alan Morris

>> Windows Printing Team

>> Search the Microsoft Knowledge Base here:

>> http://support.microsoft.com/search/?adv=1

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

>> > Here I attached the error event:

>> > -----------------------------------

>> > Event Type: Error

>> > Event Source: Print

>> > Event Category: None

>> > Event ID: 6161

>> > Date: 2008-06-08

>> > Time: ?? 8:10:55

>> > User: NT AUTHORITY\SYSTEM

>> > Computer: CUOCUONM1

>> > Description:

>> > The document 01023411.pdf owned by Administrator failed to print on

>> > printer

>> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

>> > bytes:

>> > 5701632. Number of bytes printed: 3949340. Total number of pages in the

>> > document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1.

>> > Win32

>> > error code returned by the print processor: 0.

>> >

>> > For more information, see Help and Support Center at

>> > http://go.microsoft.com/fwlink/events.asp.

>> > -------------------------------------------------

>> >

>> > And clicking the above link brought me the following message:

>> > ---------------------------------------------

>> > Details

>> > ID: 6161

>> > Source: Print

>> >

>> > We're sorry

>> > There is no additional information about this issue in the Error and

>> > Event

>> > Log Messages or Knowledge Base databases at this time. You can use the

>> > links

>> > in the Support area to determine whether any additional information

>> > might

>> > be

>> > available elsewhere.

>> > -------------------------------------------------

>> >

>> > "Alan Morris [MSFT]" wrote:

>> >

>> >> Well 6161 is the failure to print event. What is the error in the

>> >> event?

>> >>

>> >> 2 is file not found

>> >>

>> >> 5 is access denied

>> >>

>> >> 6 is invalid handle

>> >>

>> >> 8 or 14 resource constraint.

>> >>

>> >> --

>> >> Alan Morris

>> >> Windows Printing Team

>> >> Search the Microsoft Knowledge Base here:

>> >> http://support.microsoft.com/search/?adv=1

>> >>

>> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> rights.

>> >>

>> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

>> >> > Thanks for your interest.

>> >> >

>> >> > Well, there is no special event log but an ordinary print error with

>> >> > the event ID 6161.

>> >> >

>> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

>> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all

>> >> > in

>> >> > the

>> >> > same version, 0.3.3790.3959.

>> >> >

>> >> > "Alan Morris [MSFT]" wrote:

>> >> >

>> >> >> I'll let the other posters go. Back to the printing issue.

>> >> >>

>> >> >> Are there any events in the system event log?

>> >> >>

>> >> >> Most HP and Epson printers use unidrv components

>> >> >>

>> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

>> >> >> Ideally

>> >> >> they should all be the same.

>> >> >>

>> >> >> --

>> >> >> Alan Morris

>> >> >> Windows Printing Team

>> >> >> Search the Microsoft Knowledge Base here:

>> >> >> http://support.microsoft.com/search/?adv=1

>> >> >>

>> >> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> >> rights.

>> >> >>

>> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

>> >> >> > Hi All,

>> >> >> >

>> >> >> > I am running Windows XP x64. I have two printers,

>> >> >> > one is HP and the other is Epson. But, I have not be able

>> >> >> > to use my printers after installing sp2. I've tried many things

>> >> >> > to fix this problem. I have reinstalled the lastest

>> >> >> > drivers, and I've also reinstalled Windows several times. But

>> >> >> > the only way that works was to delete SP2.

>> >> >> >

>> >> >> > Actually, I've found a related topic:

>> >> >> > http://support.microsoft.com/kb/832219/en-us

>> >> >> >

>> >> >> > I did according to the instruction, but it didn't help at all.

>> >> >> > Is there any other things I can try?

>> >> >> >

>> >> >> > Please help me!

>> >> >> >

>> >> >> > - Nam

>> >> >>

>> >>

>>

June 12, 2008

Re: Printing is unavailable after unstalling x64 sp2.

They are all connected to the net.

"Alan Morris [MSFT]" wrote:

> That narrows this down.

>

> This is still a resource issue. I am sure the jobs would print by stopping

> the spooler service and starting the spooler service. The spooler does not

> have a security token for the user on spooler restart so the job is

> scheduled in the spooler security context.

>

> make sure that the Windows\temp directory is writable by administrator. GDI

> , this is the rendering component, will place spl.tmp files in this location

> during the printing process.

>

> It's unclear when you say you can't use printers. I assume you can use the

> print queue but nothing every departs the machine.

>

> How are the printers connected to the machine, USB, net?

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

> > Yes, every sort of files, not just pdf, fails to print. And, when I

> > installed

> > SP2, I deleted all BUD files and let it be regenerated. And, in this time,

> > I

> > found an interesting fact. While using my computer, I can't use printers

> > and

> > all printing jobs remain uncompleted in the spool. But, when I restart my

> > computer, all the printing jobs in the spool are completed just at the

> > moment

> > that Windows starts! That is, printer works just at the moment Windows

> > starts.

> >

> > "Alan Morris [MSFT]" wrote:

> >

> >> And 0 is success!!

> >>

> >> Most likely some resource allocation failed, GDI resets the last error to

> >> 0

> >> and masked the real issue.

> >>

> >> This fails to print all the time, correct? I assume other files than

> >> just

> >> pdf.

> >>

> >> After SP2 install, are the BUD files regenerated? (file size of BUD file

> >> in

> >> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

> >>

> >> --

> >> Alan Morris

> >> Windows Printing Team

> >> Search the Microsoft Knowledge Base here:

> >> http://support.microsoft.com/search/?adv=1

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

> >> > Here I attached the error event:

> >> > -----------------------------------

> >> > Event Type: Error

> >> > Event Source: Print

> >> > Event Category: None

> >> > Event ID: 6161

> >> > Date: 2008-06-08

> >> > Time: ?? 8:10:55

> >> > User: NT AUTHORITY\SYSTEM

> >> > Computer: CUOCUONM1

> >> > Description:

> >> > The document 01023411.pdf owned by Administrator failed to print on

> >> > printer

> >> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

> >> > bytes:

> >> > 5701632. Number of bytes printed: 3949340. Total number of pages in the

> >> > document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1.

> >> > Win32

> >> > error code returned by the print processor: 0.

> >> >

> >> > For more information, see Help and Support Center at

> >> > http://go.microsoft.com/fwlink/events.asp.

> >> > -------------------------------------------------

> >> >

> >> > And clicking the above link brought me the following message:

> >> > ---------------------------------------------

> >> > Details

> >> > ID: 6161

> >> > Source: Print

> >> >

> >> > We're sorry

> >> > There is no additional information about this issue in the Error and

> >> > Event

> >> > Log Messages or Knowledge Base databases at this time. You can use the

> >> > links

> >> > in the Support area to determine whether any additional information

> >> > might

> >> > be

> >> > available elsewhere.

> >> > -------------------------------------------------

> >> >

> >> > "Alan Morris [MSFT]" wrote:

> >> >

> >> >> Well 6161 is the failure to print event. What is the error in the

> >> >> event?

> >> >>

> >> >> 2 is file not found

> >> >>

> >> >> 5 is access denied

> >> >>

> >> >> 6 is invalid handle

> >> >>

> >> >> 8 or 14 resource constraint.

> >> >>

> >> >> --

> >> >> Alan Morris

> >> >> Windows Printing Team

> >> >> Search the Microsoft Knowledge Base here:

> >> >> http://support.microsoft.com/search/?adv=1

> >> >>

> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> rights.

> >> >>

> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> >> >> > Thanks for your interest.

> >> >> >

> >> >> > Well, there is no special event log but an ordinary print error with

> >> >> > the event ID 6161.

> >> >> >

> >> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> >> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all

> >> >> > in

> >> >> > the

> >> >> > same version, 0.3.3790.3959.

> >> >> >

> >> >> > "Alan Morris [MSFT]" wrote:

> >> >> >

> >> >> >> I'll let the other posters go. Back to the printing issue.

> >> >> >>

> >> >> >> Are there any events in the system event log?

> >> >> >>

> >> >> >> Most HP and Epson printers use unidrv components

> >> >> >>

> >> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

> >> >> >> Ideally

> >> >> >> they should all be the same.

> >> >> >>

> >> >> >> --

> >> >> >> Alan Morris

> >> >> >> Windows Printing Team

> >> >> >> Search the Microsoft Knowledge Base here:

> >> >> >> http://support.microsoft.com/search/?adv=1

> >> >> >>

> >> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> >> rights.

> >> >> >>

> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> >> >> >> > Hi All,

> >> >> >> >

> >> >> >> > I am running Windows XP x64. I have two printers,

> >> >> >> > one is HP and the other is Epson. But, I have not be able

> >> >> >> > to use my printers after installing sp2. I've tried many things

> >> >> >> > to fix this problem. I have reinstalled the lastest

> >> >> >> > drivers, and I've also reinstalled Windows several times. But

> >> >> >> > the only way that works was to delete SP2.

> >> >> >> >

> >> >> >> > Actually, I've found a related topic:

> >> >> >> > http://support.microsoft.com/kb/832219/en-us

> >> >> >> >

> >> >> >> > I did according to the instruction, but it didn't help at all.

> >> >> >> > Is there any other things I can try?

> >> >> >> >

> >> >> >> > Please help me!

> >> >> >> >

> >> >> >> > - Nam

> >> >> >>

> >> >>

> >>

>

June 12, 2008

Re: Printing is unavailable after unstalling x64 sp2.

Yes. What I meant by 'I can't use printer' was that every printing jobs

remain uncompleted in the queue. So, the printing queue works but it seems

that no data is transferred from the computer to the printers. And all

printers are connected to the net having their own IPs.

"Alan Morris [MSFT]" wrote:

> That narrows this down.

>

> This is still a resource issue. I am sure the jobs would print by stopping

> the spooler service and starting the spooler service. The spooler does not

> have a security token for the user on spooler restart so the job is

> scheduled in the spooler security context.

>

> make sure that the Windows\temp directory is writable by administrator. GDI

> , this is the rendering component, will place spl.tmp files in this location

> during the printing process.

>

> It's unclear when you say you can't use printers. I assume you can use the

> print queue but nothing every departs the machine.

>

> How are the printers connected to the machine, USB, net?

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

> > Yes, every sort of files, not just pdf, fails to print. And, when I

> > installed

> > SP2, I deleted all BUD files and let it be regenerated. And, in this time,

> > I

> > found an interesting fact. While using my computer, I can't use printers

> > and

> > all printing jobs remain uncompleted in the spool. But, when I restart my

> > computer, all the printing jobs in the spool are completed just at the

> > moment

> > that Windows starts! That is, printer works just at the moment Windows

> > starts.

> >

> > "Alan Morris [MSFT]" wrote:

> >

> >> And 0 is success!!

> >>

> >> Most likely some resource allocation failed, GDI resets the last error to

> >> 0

> >> and masked the real issue.

> >>

> >> This fails to print all the time, correct? I assume other files than

> >> just

> >> pdf.

> >>

> >> After SP2 install, are the BUD files regenerated? (file size of BUD file

> >> in

> >> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

> >>

> >> --

> >> Alan Morris

> >> Windows Printing Team

> >> Search the Microsoft Knowledge Base here:

> >> http://support.microsoft.com/search/?adv=1

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

> >> > Here I attached the error event:

> >> > -----------------------------------

> >> > Event Type: Error

> >> > Event Source: Print

> >> > Event Category: None

> >> > Event ID: 6161

> >> > Date: 2008-06-08

> >> > Time: ?? 8:10:55

> >> > User: NT AUTHORITY\SYSTEM

> >> > Computer: CUOCUONM1

> >> > Description:

> >> > The document 01023411.pdf owned by Administrator failed to print on

> >> > printer

> >> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

> >> > bytes:

> >> > 5701632. Number of bytes printed: 3949340. Total number of pages in the

> >> > document: 1. Number of pages printed: 2. Client machine: \\NEOCUONM1.

> >> > Win32

> >> > error code returned by the print processor: 0.

> >> >

> >> > For more information, see Help and Support Center at

> >> > http://go.microsoft.com/fwlink/events.asp.

> >> > -------------------------------------------------

> >> >

> >> > And clicking the above link brought me the following message:

> >> > ---------------------------------------------

> >> > Details

> >> > ID: 6161

> >> > Source: Print

> >> >

> >> > We're sorry

> >> > There is no additional information about this issue in the Error and

> >> > Event

> >> > Log Messages or Knowledge Base databases at this time. You can use the

> >> > links

> >> > in the Support area to determine whether any additional information

> >> > might

> >> > be

> >> > available elsewhere.

> >> > -------------------------------------------------

> >> >

> >> > "Alan Morris [MSFT]" wrote:

> >> >

> >> >> Well 6161 is the failure to print event. What is the error in the

> >> >> event?

> >> >>

> >> >> 2 is file not found

> >> >>

> >> >> 5 is access denied

> >> >>

> >> >> 6 is invalid handle

> >> >>

> >> >> 8 or 14 resource constraint.

> >> >>

> >> >> --

> >> >> Alan Morris

> >> >> Windows Printing Team

> >> >> Search the Microsoft Knowledge Base here:

> >> >> http://support.microsoft.com/search/?adv=1

> >> >>

> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> rights.

> >> >>

> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> >> >> > Thanks for your interest.

> >> >> >

> >> >> > Well, there is no special event log but an ordinary print error with

> >> >> > the event ID 6161.

> >> >> >

> >> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> >> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were all

> >> >> > in

> >> >> > the

> >> >> > same version, 0.3.3790.3959.

> >> >> >

> >> >> > "Alan Morris [MSFT]" wrote:

> >> >> >

> >> >> >> I'll let the other posters go. Back to the printing issue.

> >> >> >>

> >> >> >> Are there any events in the system event log?

> >> >> >>

> >> >> >> Most HP and Epson printers use unidrv components

> >> >> >>

> >> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

> >> >> >> Ideally

> >> >> >> they should all be the same.

> >> >> >>

> >> >> >> --

> >> >> >> Alan Morris

> >> >> >> Windows Printing Team

> >> >> >> Search the Microsoft Knowledge Base here:

> >> >> >> http://support.microsoft.com/search/?adv=1

> >> >> >>

> >> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> >> rights.

> >> >> >>

> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> >> >> >> > Hi All,

> >> >> >> >

> >> >> >> > I am running Windows XP x64. I have two printers,

> >> >> >> > one is HP and the other is Epson. But, I have not be able

> >> >> >> > to use my printers after installing sp2. I've tried many things

> >> >> >> > to fix this problem. I have reinstalled the lastest

> >> >> >> > drivers, and I've also reinstalled Windows several times. But

> >> >> >> > the only way that works was to delete SP2.

> >> >> >> >

> >> >> >> > Actually, I've found a related topic:

> >> >> >> > http://support.microsoft.com/kb/832219/en-us

> >> >> >> >

> >> >> >> > I did according to the instruction, but it didn't help at all.

> >> >> >> > Is there any other things I can try?

> >> >> >> >

> >> >> >> > Please help me!

> >> >> >> >

> >> >> >> > - Nam

> >> >> >>

> >> >>

> >>

>

June 12, 2008

Re: Printing is unavailable after unstalling x64 sp2.

the first thing I would do is disable Bidirectional on the ports tab of the

printers.

Standard TCP/IP Port monitor?

How are the ports configured, LPR or RAW?

If you are using a network device that does not support SNMP and the port is

configured with SNMP enabled, SP2 for x64 will mark the device offline if it

does not get an SNMP response from the device.

If you are using an HP network card with the HP printer, SNMP is supported

by default.

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:D26046F2-A578-4FF0-AC6B-3544F7E725E3@microsoft.com...

> Yes. What I meant by 'I can't use printer' was that every printing jobs

> remain uncompleted in the queue. So, the printing queue works but it seems

> that no data is transferred from the computer to the printers. And all

> printers are connected to the net having their own IPs.

>

> "Alan Morris [MSFT]" wrote:

>

>> That narrows this down.

>>

>> This is still a resource issue. I am sure the jobs would print by

>> stopping

>> the spooler service and starting the spooler service. The spooler does

>> not

>> have a security token for the user on spooler restart so the job is

>> scheduled in the spooler security context.

>>

>> make sure that the Windows\temp directory is writable by administrator.

>> GDI

>> , this is the rendering component, will place spl.tmp files in this

>> location

>> during the printing process.

>>

>> It's unclear when you say you can't use printers. I assume you can use

>> the

>> print queue but nothing every departs the machine.

>>

>> How are the printers connected to the machine, USB, net?

>>

>> --

>> Alan Morris

>> Windows Printing Team

>> Search the Microsoft Knowledge Base here:

>> http://support.microsoft.com/search/?adv=1

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

>> > Yes, every sort of files, not just pdf, fails to print. And, when I

>> > installed

>> > SP2, I deleted all BUD files and let it be regenerated. And, in this

>> > time,

>> > I

>> > found an interesting fact. While using my computer, I can't use

>> > printers

>> > and

>> > all printing jobs remain uncompleted in the spool. But, when I restart

>> > my

>> > computer, all the printing jobs in the spool are completed just at the

>> > moment

>> > that Windows starts! That is, printer works just at the moment Windows

>> > starts.

>> >

>> > "Alan Morris [MSFT]" wrote:

>> >

>> >> And 0 is success!!

>> >>

>> >> Most likely some resource allocation failed, GDI resets the last error

>> >> to

>> >> 0

>> >> and masked the real issue.

>> >>

>> >> This fails to print all the time, correct? I assume other files than

>> >> just

>> >> pdf.

>> >>

>> >> After SP2 install, are the BUD files regenerated? (file size of BUD

>> >> file

>> >> in

>> >> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

>> >>

>> >> --

>> >> Alan Morris

>> >> Windows Printing Team

>> >> Search the Microsoft Knowledge Base here:

>> >> http://support.microsoft.com/search/?adv=1

>> >>

>> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> rights.

>> >>

>> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

>> >> > Here I attached the error event:

>> >> > -----------------------------------

>> >> > Event Type: Error

>> >> > Event Source: Print

>> >> > Event Category: None

>> >> > Event ID: 6161

>> >> > Date: 2008-06-08

>> >> > Time: ?? 8:10:55

>> >> > User: NT AUTHORITY\SYSTEM

>> >> > Computer: CUOCUONM1

>> >> > Description:

>> >> > The document 01023411.pdf owned by Administrator failed to print on

>> >> > printer

>> >> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

>> >> > bytes:

>> >> > 5701632. Number of bytes printed: 3949340. Total number of pages in

>> >> > the

>> >> > document: 1. Number of pages printed: 2. Client machine:

>> >> > \\NEOCUONM1.

>> >> > Win32

>> >> > error code returned by the print processor: 0.

>> >> >

>> >> > For more information, see Help and Support Center at

>> >> > http://go.microsoft.com/fwlink/events.asp.

>> >> > -------------------------------------------------

>> >> >

>> >> > And clicking the above link brought me the following message:

>> >> > ---------------------------------------------

>> >> > Details

>> >> > ID: 6161

>> >> > Source: Print

>> >> >

>> >> > We're sorry

>> >> > There is no additional information about this issue in the Error and

>> >> > Event

>> >> > Log Messages or Knowledge Base databases at this time. You can use

>> >> > the

>> >> > links

>> >> > in the Support area to determine whether any additional information

>> >> > might

>> >> > be

>> >> > available elsewhere.

>> >> > -------------------------------------------------

>> >> >

>> >> > "Alan Morris [MSFT]" wrote:

>> >> >

>> >> >> Well 6161 is the failure to print event. What is the error in the

>> >> >> event?

>> >> >>

>> >> >> 2 is file not found

>> >> >>

>> >> >> 5 is access denied

>> >> >>

>> >> >> 6 is invalid handle

>> >> >>

>> >> >> 8 or 14 resource constraint.

>> >> >>

>> >> >> --

>> >> >> Alan Morris

>> >> >> Windows Printing Team

>> >> >> Search the Microsoft Knowledge Base here:

>> >> >> http://support.microsoft.com/search/?adv=1

>> >> >>

>> >> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> >> rights.

>> >> >>

>> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

>> >> >> > Thanks for your interest.

>> >> >> >

>> >> >> > Well, there is no special event log but an ordinary print error

>> >> >> > with

>> >> >> > the event ID 6161.

>> >> >> >

>> >> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

>> >> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were

>> >> >> > all

>> >> >> > in

>> >> >> > the

>> >> >> > same version, 0.3.3790.3959.

>> >> >> >

>> >> >> > "Alan Morris [MSFT]" wrote:

>> >> >> >

>> >> >> >> I'll let the other posters go. Back to the printing issue.

>> >> >> >>

>> >> >> >> Are there any events in the system event log?

>> >> >> >>

>> >> >> >> Most HP and Epson printers use unidrv components

>> >> >> >>

>> >> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

>> >> >> >> Ideally

>> >> >> >> they should all be the same.

>> >> >> >>

>> >> >> >> --

>> >> >> >> Alan Morris

>> >> >> >> Windows Printing Team

>> >> >> >> Search the Microsoft Knowledge Base here:

>> >> >> >> http://support.microsoft.com/search/?adv=1

>> >> >> >>

>> >> >> >> This posting is provided "AS IS" with no warranties, and confers

>> >> >> >> no

>> >> >> >> rights.

>> >> >> >>

>> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

>> >> >> >> > Hi All,

>> >> >> >> >

>> >> >> >> > I am running Windows XP x64. I have two printers,

>> >> >> >> > one is HP and the other is Epson. But, I have not be able

>> >> >> >> > to use my printers after installing sp2. I've tried many

>> >> >> >> > things

>> >> >> >> > to fix this problem. I have reinstalled the lastest

>> >> >> >> > drivers, and I've also reinstalled Windows several times. But

>> >> >> >> > the only way that works was to delete SP2.

>> >> >> >> >

>> >> >> >> > Actually, I've found a related topic:

>> >> >> >> > http://support.microsoft.com/kb/832219/en-us

>> >> >> >> >

>> >> >> >> > I did according to the instruction, but it didn't help at all.

>> >> >> >> > Is there any other things I can try?

>> >> >> >> >

>> >> >> >> > Please help me!

>> >> >> >> >

>> >> >> >> > - Nam

>> >> >> >>

>> >> >>

>> >>

>>

June 13, 2008

Re: Printing is unavailable after unstalling x64 sp2.

I always thank you for your response.

The port is standard TCP/IP port and it is configured as LPR. And SNMP is

also enabled. Then, how can I check whether my network device support SNMP or

not?

Actually, I'm using a network device integrated in my main board.

"Alan Morris [MSFT]" wrote:

>

> the first thing I would do is disable Bidirectional on the ports tab of the

> printers.

>

> Standard TCP/IP Port monitor?

>

> How are the ports configured, LPR or RAW?

>

> If you are using a network device that does not support SNMP and the port is

> configured with SNMP enabled, SP2 for x64 will mark the device offline if it

> does not get an SNMP response from the device.

>

> If you are using an HP network card with the HP printer, SNMP is supported

> by default.

>

> --

> Alan Morris

> Windows Printing Team

> Search the Microsoft Knowledge Base here:

> http://support.microsoft.com/search/?adv=1

>

> This posting is provided "AS IS" with no warranties, and confers no rights.

>

> "Nam" <Nam@discussions.microsoft.com> wrote in message

> news:D26046F2-A578-4FF0-AC6B-3544F7E725E3@microsoft.com...

> > Yes. What I meant by 'I can't use printer' was that every printing jobs

> > remain uncompleted in the queue. So, the printing queue works but it seems

> > that no data is transferred from the computer to the printers. And all

> > printers are connected to the net having their own IPs.

> >

> > "Alan Morris [MSFT]" wrote:

> >

> >> That narrows this down.

> >>

> >> This is still a resource issue. I am sure the jobs would print by

> >> stopping

> >> the spooler service and starting the spooler service. The spooler does

> >> not

> >> have a security token for the user on spooler restart so the job is

> >> scheduled in the spooler security context.

> >>

> >> make sure that the Windows\temp directory is writable by administrator.

> >> GDI

> >> , this is the rendering component, will place spl.tmp files in this

> >> location

> >> during the printing process.

> >>

> >> It's unclear when you say you can't use printers. I assume you can use

> >> the

> >> print queue but nothing every departs the machine.

> >>

> >> How are the printers connected to the machine, USB, net?

> >>

> >> --

> >> Alan Morris

> >> Windows Printing Team

> >> Search the Microsoft Knowledge Base here:

> >> http://support.microsoft.com/search/?adv=1

> >>

> >> This posting is provided "AS IS" with no warranties, and confers no

> >> rights.

> >>

> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

> >> > Yes, every sort of files, not just pdf, fails to print. And, when I

> >> > installed

> >> > SP2, I deleted all BUD files and let it be regenerated. And, in this

> >> > time,

> >> > I

> >> > found an interesting fact. While using my computer, I can't use

> >> > printers

> >> > and

> >> > all printing jobs remain uncompleted in the spool. But, when I restart

> >> > my

> >> > computer, all the printing jobs in the spool are completed just at the

> >> > moment

> >> > that Windows starts! That is, printer works just at the moment Windows

> >> > starts.

> >> >

> >> > "Alan Morris [MSFT]" wrote:

> >> >

> >> >> And 0 is success!!

> >> >>

> >> >> Most likely some resource allocation failed, GDI resets the last error

> >> >> to

> >> >> 0

> >> >> and masked the real issue.

> >> >>

> >> >> This fails to print all the time, correct? I assume other files than

> >> >> just

> >> >> pdf.

> >> >>

> >> >> After SP2 install, are the BUD files regenerated? (file size of BUD

> >> >> file

> >> >> in

> >> >> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

> >> >>

> >> >> --

> >> >> Alan Morris

> >> >> Windows Printing Team

> >> >> Search the Microsoft Knowledge Base here:

> >> >> http://support.microsoft.com/search/?adv=1

> >> >>

> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> rights.

> >> >>

> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

> >> >> > Here I attached the error event:

> >> >> > -----------------------------------

> >> >> > Event Type: Error

> >> >> > Event Source: Print

> >> >> > Event Category: None

> >> >> > Event ID: 6161

> >> >> > Date: 2008-06-08

> >> >> > Time: ?? 8:10:55

> >> >> > User: NT AUTHORITY\SYSTEM

> >> >> > Computer: CUOCUONM1

> >> >> > Description:

> >> >> > The document 01023411.pdf owned by Administrator failed to print on

> >> >> > printer

> >> >> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

> >> >> > bytes:

> >> >> > 5701632. Number of bytes printed: 3949340. Total number of pages in

> >> >> > the

> >> >> > document: 1. Number of pages printed: 2. Client machine:

> >> >> > \\NEOCUONM1.

> >> >> > Win32

> >> >> > error code returned by the print processor: 0.

> >> >> >

> >> >> > For more information, see Help and Support Center at

> >> >> > http://go.microsoft.com/fwlink/events.asp.

> >> >> > -------------------------------------------------

> >> >> >

> >> >> > And clicking the above link brought me the following message:

> >> >> > ---------------------------------------------

> >> >> > Details

> >> >> > ID: 6161

> >> >> > Source: Print

> >> >> >

> >> >> > We're sorry

> >> >> > There is no additional information about this issue in the Error and

> >> >> > Event

> >> >> > Log Messages or Knowledge Base databases at this time. You can use

> >> >> > the

> >> >> > links

> >> >> > in the Support area to determine whether any additional information

> >> >> > might

> >> >> > be

> >> >> > available elsewhere.

> >> >> > -------------------------------------------------

> >> >> >

> >> >> > "Alan Morris [MSFT]" wrote:

> >> >> >

> >> >> >> Well 6161 is the failure to print event. What is the error in the

> >> >> >> event?

> >> >> >>

> >> >> >> 2 is file not found

> >> >> >>

> >> >> >> 5 is access denied

> >> >> >>

> >> >> >> 6 is invalid handle

> >> >> >>

> >> >> >> 8 or 14 resource constraint.

> >> >> >>

> >> >> >> --

> >> >> >> Alan Morris

> >> >> >> Windows Printing Team

> >> >> >> Search the Microsoft Knowledge Base here:

> >> >> >> http://support.microsoft.com/search/?adv=1

> >> >> >>

> >> >> >> This posting is provided "AS IS" with no warranties, and confers no

> >> >> >> rights.

> >> >> >>

> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

> >> >> >> > Thanks for your interest.

> >> >> >> >

> >> >> >> > Well, there is no special event log but an ordinary print error

> >> >> >> > with

> >> >> >> > the event ID 6161.

> >> >> >> >

> >> >> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

> >> >> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They were

> >> >> >> > all

> >> >> >> > in

> >> >> >> > the

> >> >> >> > same version, 0.3.3790.3959.

> >> >> >> >

> >> >> >> > "Alan Morris [MSFT]" wrote:

> >> >> >> >

> >> >> >> >> I'll let the other posters go. Back to the printing issue.

> >> >> >> >>

> >> >> >> >> Are there any events in the system event log?

> >> >> >> >>

> >> >> >> >> Most HP and Epson printers use unidrv components

> >> >> >> >>

> >> >> >> >> What are the versions of unidrvui.dll unidrv.dll and unires.dll?

> >> >> >> >> Ideally

> >> >> >> >> they should all be the same.

> >> >> >> >>

> >> >> >> >> --

> >> >> >> >> Alan Morris

> >> >> >> >> Windows Printing Team

> >> >> >> >> Search the Microsoft Knowledge Base here:

> >> >> >> >> http://support.microsoft.com/search/?adv=1

> >> >> >> >>

> >> >> >> >> This posting is provided "AS IS" with no warranties, and confers

> >> >> >> >> no

> >> >> >> >> rights.

> >> >> >> >>

> >> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

> >> >> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

> >> >> >> >> > Hi All,

> >> >> >> >> >

> >> >> >> >> > I am running Windows XP x64. I have two printers,

> >> >> >> >> > one is HP and the other is Epson. But, I have not be able

> >> >> >> >> > to use my printers after installing sp2. I've tried many

> >> >> >> >> > things

> >> >> >> >> > to fix this problem. I have reinstalled the lastest

> >> >> >> >> > drivers, and I've also reinstalled Windows several times. But

> >> >> >> >> > the only way that works was to delete SP2.

> >> >> >> >> >

> >> >> >> >> > Actually, I've found a related topic:

> >> >> >> >> > http://support.microsoft.com/kb/832219/en-us

> >> >> >> >> >

> >> >> >> >> > I did according to the instruction, but it didn't help at all.

> >> >> >> >> > Is there any other things I can try?

> >> >> >> >> >

> >> >> >> >> > Please help me!

> >> >> >> >> >

> >> >> >> >> > - Nam

> >> >> >> >>

> >> >> >>

> >> >>

> >>

>

June 13, 2008

Re: Printing is unavailable after unstalling x64 sp2.

What network card are you using for the printers?

The card has to support SNMP and the printer itself has to send the SNMP

data to the nic on the printer.

If you are using a 3rd party print server device verify from the vendor that

it will send the SNMP info from the printer.

Since printing stopped, I'd say this is not supported

Change the ports such that SNMP is disabled. There can't be a print job

scheduled on the port.

--

Alan Morris

Windows Printing Team

Search the Microsoft Knowledge Base here:

http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Nam" <Nam@discussions.microsoft.com> wrote in message

news:05DA5507-0DDD-40BA-8F48-1D8DCA60CEC5@microsoft.com...

>I always thank you for your response.

>

> The port is standard TCP/IP port and it is configured as LPR. And SNMP is

> also enabled. Then, how can I check whether my network device support SNMP

> or

> not?

> Actually, I'm using a network device integrated in my main board.

>

> "Alan Morris [MSFT]" wrote:

>

>>

>> the first thing I would do is disable Bidirectional on the ports tab of

>> the

>> printers.

>>

>> Standard TCP/IP Port monitor?

>>

>> How are the ports configured, LPR or RAW?

>>

>> If you are using a network device that does not support SNMP and the port

>> is

>> configured with SNMP enabled, SP2 for x64 will mark the device offline if

>> it

>> does not get an SNMP response from the device.

>>

>> If you are using an HP network card with the HP printer, SNMP is

>> supported

>> by default.

>>

>> --

>> Alan Morris

>> Windows Printing Team

>> Search the Microsoft Knowledge Base here:

>> http://support.microsoft.com/search/?adv=1

>>

>> This posting is provided "AS IS" with no warranties, and confers no

>> rights.

>>

>> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> news:D26046F2-A578-4FF0-AC6B-3544F7E725E3@microsoft.com...

>> > Yes. What I meant by 'I can't use printer' was that every printing jobs

>> > remain uncompleted in the queue. So, the printing queue works but it

>> > seems

>> > that no data is transferred from the computer to the printers. And all

>> > printers are connected to the net having their own IPs.

>> >

>> > "Alan Morris [MSFT]" wrote:

>> >

>> >> That narrows this down.

>> >>

>> >> This is still a resource issue. I am sure the jobs would print by

>> >> stopping

>> >> the spooler service and starting the spooler service. The spooler

>> >> does

>> >> not

>> >> have a security token for the user on spooler restart so the job is

>> >> scheduled in the spooler security context.

>> >>

>> >> make sure that the Windows\temp directory is writable by

>> >> administrator.

>> >> GDI

>> >> , this is the rendering component, will place spl.tmp files in this

>> >> location

>> >> during the printing process.

>> >>

>> >> It's unclear when you say you can't use printers. I assume you can

>> >> use

>> >> the

>> >> print queue but nothing every departs the machine.

>> >>

>> >> How are the printers connected to the machine, USB, net?

>> >>

>> >> --

>> >> Alan Morris

>> >> Windows Printing Team

>> >> Search the Microsoft Knowledge Base here:

>> >> http://support.microsoft.com/search/?adv=1

>> >>

>> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> rights.

>> >>

>> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> news:D2EAB50B-F2C5-4B68-8296-E03519E83B17@microsoft.com...

>> >> > Yes, every sort of files, not just pdf, fails to print. And, when I

>> >> > installed

>> >> > SP2, I deleted all BUD files and let it be regenerated. And, in this

>> >> > time,

>> >> > I

>> >> > found an interesting fact. While using my computer, I can't use

>> >> > printers

>> >> > and

>> >> > all printing jobs remain uncompleted in the spool. But, when I

>> >> > restart

>> >> > my

>> >> > computer, all the printing jobs in the spool are completed just at

>> >> > the

>> >> > moment

>> >> > that Windows starts! That is, printer works just at the moment

>> >> > Windows

>> >> > starts.

>> >> >

>> >> > "Alan Morris [MSFT]" wrote:

>> >> >

>> >> >> And 0 is success!!

>> >> >>

>> >> >> Most likely some resource allocation failed, GDI resets the last

>> >> >> error

>> >> >> to

>> >> >> 0

>> >> >> and masked the real issue.

>> >> >>

>> >> >> This fails to print all the time, correct? I assume other files

>> >> >> than

>> >> >> just

>> >> >> pdf.

>> >> >>

>> >> >> After SP2 install, are the BUD files regenerated? (file size of

>> >> >> BUD

>> >> >> file

>> >> >> in

>> >> >> C:\WINDOWS\system32\spool\drivers\x64\3 is not 0).

>> >> >>

>> >> >> --

>> >> >> Alan Morris

>> >> >> Windows Printing Team

>> >> >> Search the Microsoft Knowledge Base here:

>> >> >> http://support.microsoft.com/search/?adv=1

>> >> >>

>> >> >> This posting is provided "AS IS" with no warranties, and confers no

>> >> >> rights.

>> >> >>

>> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> news:B7335105-EF29-414C-A21B-4503EF9CF913@microsoft.com...

>> >> >> > Here I attached the error event:

>> >> >> > -----------------------------------

>> >> >> > Event Type: Error

>> >> >> > Event Source: Print

>> >> >> > Event Category: None

>> >> >> > Event ID: 6161

>> >> >> > Date: 2008-06-08

>> >> >> > Time: ?? 8:10:55

>> >> >> > User: NT AUTHORITY\SYSTEM

>> >> >> > Computer: CUOCUONM1

>> >> >> > Description:

>> >> >> > The document 01023411.pdf owned by Administrator failed to print

>> >> >> > on

>> >> >> > printer

>> >> >> > FX DC 286 PCL. Data type: NT EMF 1.008. Size of the spool file in

>> >> >> > bytes:

>> >> >> > 5701632. Number of bytes printed: 3949340. Total number of pages

>> >> >> > in

>> >> >> > the

>> >> >> > document: 1. Number of pages printed: 2. Client machine:

>> >> >> > \\NEOCUONM1.

>> >> >> > Win32

>> >> >> > error code returned by the print processor: 0.

>> >> >> >

>> >> >> > For more information, see Help and Support Center at

>> >> >> > http://go.microsoft.com/fwlink/events.asp.

>> >> >> > -------------------------------------------------

>> >> >> >

>> >> >> > And clicking the above link brought me the following message:

>> >> >> > ---------------------------------------------

>> >> >> > Details

>> >> >> > ID: 6161

>> >> >> > Source: Print

>> >> >> >

>> >> >> > We're sorry

>> >> >> > There is no additional information about this issue in the Error

>> >> >> > and

>> >> >> > Event

>> >> >> > Log Messages or Knowledge Base databases at this time. You can

>> >> >> > use

>> >> >> > the

>> >> >> > links

>> >> >> > in the Support area to determine whether any additional

>> >> >> > information

>> >> >> > might

>> >> >> > be

>> >> >> > available elsewhere.

>> >> >> > -------------------------------------------------

>> >> >> >

>> >> >> > "Alan Morris [MSFT]" wrote:

>> >> >> >

>> >> >> >> Well 6161 is the failure to print event. What is the error in

>> >> >> >> the

>> >> >> >> event?

>> >> >> >>

>> >> >> >> 2 is file not found

>> >> >> >>

>> >> >> >> 5 is access denied

>> >> >> >>

>> >> >> >> 6 is invalid handle

>> >> >> >>

>> >> >> >> 8 or 14 resource constraint.

>> >> >> >>

>> >> >> >> --

>> >> >> >> Alan Morris

>> >> >> >> Windows Printing Team

>> >> >> >> Search the Microsoft Knowledge Base here:

>> >> >> >> http://support.microsoft.com/search/?adv=1

>> >> >> >>

>> >> >> >> This posting is provided "AS IS" with no warranties, and confers

>> >> >> >> no

>> >> >> >> rights.

>> >> >> >>

>> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> >> news:5AC5B181-7800-4710-BDF4-398D28B383D7@microsoft.com...

>> >> >> >> > Thanks for your interest.

>> >> >> >> >

>> >> >> >> > Well, there is no special event log but an ordinary print

>> >> >> >> > error

>> >> >> >> > with

>> >> >> >> > the event ID 6161.

>> >> >> >> >

>> >> >> >> > And, in the path "C:\WINDOWS\system32\spool\drivers\x64\3",

>> >> >> >> > I could find unidrv.dll, unidrvui.dll, and unires.dll. They

>> >> >> >> > were

>> >> >> >> > all

>> >> >> >> > in

>> >> >> >> > the

>> >> >> >> > same version, 0.3.3790.3959.

>> >> >> >> >

>> >> >> >> > "Alan Morris [MSFT]" wrote:

>> >> >> >> >

>> >> >> >> >> I'll let the other posters go. Back to the printing issue.

>> >> >> >> >>

>> >> >> >> >> Are there any events in the system event log?

>> >> >> >> >>

>> >> >> >> >> Most HP and Epson printers use unidrv components

>> >> >> >> >>

>> >> >> >> >> What are the versions of unidrvui.dll unidrv.dll and

>> >> >> >> >> unires.dll?

>> >> >> >> >> Ideally

>> >> >> >> >> they should all be the same.

>> >> >> >> >>

>> >> >> >> >> --

>> >> >> >> >> Alan Morris

>> >> >> >> >> Windows Printing Team

>> >> >> >> >> Search the Microsoft Knowledge Base here:

>> >> >> >> >> http://support.microsoft.com/search/?adv=1

>> >> >> >> >>

>> >> >> >> >> This posting is provided "AS IS" with no warranties, and

>> >> >> >> >> confers

>> >> >> >> >> no

>> >> >> >> >> rights.

>> >> >> >> >>

>> >> >> >> >> "Nam" <Nam@discussions.microsoft.com> wrote in message

>> >> >> >> >> news:59108900-82A4-4599-A665-B42B6075DFBA@microsoft.com...

>> >> >> >> >> > Hi All,

>> >> >> >> >> >

>> >> >> >> >> > I am running Windows XP x64. I have two printers,

>> >> >> >> >> > one is HP and the other is Epson. But, I have not be able

>> >> >> >> >> > to use my printers after installing sp2. I've tried many

>> >> >> >> >> > things

>> >> >> >> >> > to fix this problem. I have reinstalled the lastest

>> >> >> >> >> > drivers, and I've also reinstalled Windows several times.

>> >> >> >> >> > But

>> >> >> >> >> > the only way that works was to delete SP2.

>> >> >> >> >> >

>> >> >> >> >> > Actually, I've found a related topic:

>> >> >> >> >> > http://support.microsoft.com/kb/832219/en-us

>> >> >> >> >> >

>> >> >> >> >> > I did according to the instruction, but it didn't help at

>> >> >> >> >> > all.

>> >> >> >> >> > Is there any other things I can try?

>> >> >> >> >> >

>> >> >> >> >> > Please help me!

>> >> >> >> >> >

>> >> >> >> >> > - Nam

>> >> >> >> >>

>> >> >> >>

>> >> >>

>> >>

>>

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